Sun Palm Beach Resort

Resorts
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7.4
/10
Pleasant
40 reviews

What Guests Say About Their Stay

Steven Robert

10.0
/ 10
This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.

Bart-Jan

10.0
/ 10
Sun Palm beach is really a great place to stay. As is Watamu! All staff were very (child)friendly. Only remarks would be the limited choice of food (non Italian alternatives were on the menu but not available during ou stay).

Mandy

10.0
/ 10
We stayed at the Sun Palm for 3 nights as a family of 5. The staff were very welcoming and showed us around the resort and were very accommodating with our needs. The resort is set on a fantastic beach with clear water and an abundance of interesting island/coves to discover. The room was excellent, spacious and clean. The buffet food was good with plenty of options, including pancakes for breakfast and pasta station for dinner, which kept our kids happy. The restaurant on site was also excellent for choice. The hotel catered for their Italian guests but as English speakers we were not left out and every effort was made to ensure we were involved especially during the evening shows. Would return again for another fully enjoyable holiday.
In the Area
See Map
Jacaranda Road, Watamu, Kilifi North, Kilifi, Kenya

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Sun Palm Beach Resort is a resort is located at Watamu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sun Palm Beach Resort

Jacaranda Road, Watamu, Kilifi North, Kilifi, Kenya
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Discover More About Sun Palm Beach Resort

The Charm of Sun Palm Beach Resort: Your Kilifi Getaway

Welcome to Sun Palm Beach Resort, a premier destination nestled in the heart of Kenya's stunning coastline. If you're an Australian traveler seeking a tropical escape that blends relaxation with adventure, Sun Palm Beach Resort in Kilifi offers an unforgettable experience. Imagine waking up to the gentle sound of waves, enjoying world-class amenities, and exploring the vibrant local culture. This introduction will guide you through what makes Sun Palm Beach Resort a top choice for your next holiday, covering everything from its convenient location and excellent facilities to its comfortable rooms and nearby attractions. Rates at Sun Palm Beach Resort start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Sun Palm Beach Resort

Sun Palm Beach Resort is ideally situated in the picturesque coastal town of Kilifi, specifically in the Kilifi North area. Located approximately 60 kilometers north of Mombasa, it offers a serene escape from the bustling city while remaining accessible. The resort is positioned to provide a tranquil atmosphere, perfect for unwinding, yet it's close enough to experience the local charm. While Kilifi doesn't have its own major train or tram network like Australian cities, the accessibility is excellent for those exploring the Kenyan coast. The nearest major transport hub is Moi International Airport (MBA) in Mombasa, from which various transfer options are available. The surrounding area is known for its beautiful beaches and laid-back vibe, offering a true taste of coastal Kenyan life. It's a location that balances peaceful seclusion with opportunities for exploration, much like finding a quiet spot near a famous Australian landmark but with its own unique allure.

Guest Facilities and Services at Sun Palm Beach Resort

Guest facilities at Sun Palm Beach Resort are designed to ensure a comfortable and enjoyable stay for all visitors. Reflecting the preferences of Australian travelers, the resort prioritizes a welcoming environment with essential amenities. You can expect a strong focus on breakfast availability, with options that cater to diverse tastes, potentially including a buffet with local and international choices, and of course, good coffee to start your day. For those who value convenience, the resort offers secure luggage storage, allowing you to make the most of your time without worrying about your belongings. Free Wi-Fi is available, keeping you connected throughout your stay. A helpful 24-hour front desk is on hand to assist with any queries or requests, ensuring peace of mind at any hour. While specific details on fitness centers or other specialized services are best confirmed directly, the overall commitment is to provide a high standard of service and comfort.

Room Information and Stay Experience at Sun Palm Beach Resort

Sun Palm Beach Resort offers a range of accommodation options designed to suit different needs and preferences. The room types of Sun Palm Beach Resort are curated to provide a restful sanctuary after a day of exploring or relaxing by the coast. Guests can anticipate clean, well-maintained rooms that prioritize comfort. Modern climate control, including air-conditioning, is a standard feature, ensuring a pleasant temperature regardless of the external weather. Bedding is selected for comfort, and the overall ambiance of the rooms is geared towards relaxation and rejuvenation. Bathrooms are kept to a high standard of cleanliness, providing a fresh and inviting space. While specific room names and exact dimensions are best confirmed with the resort, the focus is consistently on delivering a comfortable and quality stay experience.

Recommended Nearby Dining and Cafes around Sun Palm Beach Resort

The culinary scene around Sun Palm Beach Resort is a delightful exploration of local flavors and international influences. While the resort itself likely offers excellent dining options, the surrounding Kilifi area boasts a vibrant food and coffee culture. You'll find opportunities to experience fresh, local seafood, traditional Kenyan dishes, and international cuisine. For those who appreciate a good brunch, the area offers charming cafes where you can enjoy a leisurely breakfast or lunch, perhaps reminiscent of the popular café culture found in Australian cities. Exploring the local eateries is a fantastic way to immerse yourself in the coastal lifestyle and discover hidden gems. The emphasis is on fresh ingredients and authentic experiences, making dining a highlight of your stay.

Popular Attractions and Activities near Sun Palm Beach Resort

Kilifi and its surroundings offer a wealth of attractions and activities for every type of traveler. Here are some popular spots and experiences near Sun Palm Beach Resort:

  • Kilifi Creek:

    Famous for its stunning turquoise waters, Kilifi Creek is ideal for water sports like kayaking, dhow sailing, and exploring mangrove forests.
  • Bofa Beach:

    A beautiful stretch of white sand, Bofa Beach is perfect for swimming, sunbathing, and enjoying the serene coastal views.
  • Gedi Ruins:

    Located a short drive away, these ancient Swahili ruins offer a fascinating glimpse into history and are surrounded by a captivating forest.
  • Arabuko Sokoke Forest:

    A vital nature reserve, this forest is a haven for birdwatchers and offers guided nature walks to spot unique flora and fauna.
  • Malindi:

    A historic coastal town north of Kilifi, Malindi boasts significant historical sites like the Vasco da Gama Pillar and beautiful beaches.
If you are looking for other activities around Sun Palm Beach Resort, check out the best deals on Traveloka: Recommended activities in Kilifi!

How to Get to Sun Palm Beach Resort from the Airport

Getting to Sun Palm Beach Resort from Moi International Airport (MBA) in Mombasa is straightforward, with several convenient options available. Understanding your choices for an

airport transfer service of Sun Palm Beach Resort

will help you plan your journey smoothly. Here’s

how to get to Sun Palm Beach Resort

:

  • Airport Shuttle Buses:

    Regular shuttle services operate from the airport to Mombasa city and surrounding coastal areas. You may need to arrange a connection from Mombasa to Kilifi.
  • Public Metered Taxis:

    Taxis are readily available at the airport. It's advisable to agree on a fare before commencing your journey or ensure the meter is used.
  • Rideshare Services:

    Rideshare services are a popular and often cost-effective option for getting around. You can book a ride through your smartphone app upon arrival.
  • Pre-booked Transfers:

    While not a hotel-specific service, you can arrange private transfers in advance through various local operators for a direct and comfortable journey.
For a seamless travel experience, consider booking your Airport transfer service in advance.

Summary of Why You Should Choose Sun Palm Beach Resort

Sun Palm Beach Resort in Kilifi stands out as an excellent choice for Australian travelers seeking a blend of relaxation, comfort, and authentic coastal experiences. Its prime location offers a peaceful retreat while keeping you connected to the natural beauty and cultural richness of the Kenyan coast. The resort's commitment to guest comfort, evident in its facilities and services, ensures a stress-free and enjoyable holiday.

  • Prime Location:

    Situated in the beautiful Kilifi North area, offering stunning coastal views and easy access to local attractions.
  • Comfortable Accommodation:

    Well-appointed rooms with modern amenities designed for a restful stay.
  • Excellent Facilities:

    A range of services to enhance your comfort, including dining and helpful staff.
  • Authentic Experience:

    Opportunities to immerse yourself in the local culture and natural beauty.
Ready to experience the magic of Sun Palm Beach Resort?

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and

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All facilities in Sun Palm Beach Resort

Bar, Cafe and Lounge Sun Palm Beach Resort
Bar, Cafe and Lounge
Swimming Pool Sun Palm Beach Resort
Swimming Pool
Entertainment Facility Sun Palm Beach Resort
Entertainment Facility
Common Space Sun Palm Beach Resort
Common Space
Lobby Sun Palm Beach Resort
Lobby

Things to Do

  • Spa
  • Outdoor pool
  • Garden
  • Private beach
  • Picnic area
  • Library

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Nightclub
  • Breakfast
  • Snack bar

General

  • Smoking area
  • Parking
  • Terrace

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Family-friendly Facilities

  • Children games
  • Children pool

Public Facilities

  • Safety deposit box
  • Coffee shop

Business Facilities

  • Meeting rooms
  • Business center

Transportation

  • Area shuttle with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Sun Palm Beach Resort

Check-in/Check-out Time

Check-in:
From 14:30
Check-out:
Before 10:30

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
Read All

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:30 - to 10:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sun Palm Beach Resort
50
Another facilities in Sun Palm Beach Resort
Spa, Outdoor pool, Garden, Private beach, Picnic area

Frequently asked questions about Sun Palm Beach Resort

What are available facilities at Sun Palm Beach Resort?
There are top facilites at Sun Palm Beach Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sun Palm Beach Resort?
The standard check-in time at Sun Palm Beach Resort is starting from From 14:30 while the latest check-out time is at Before 10:30
Does Sun Palm Beach Resort provide breakfast?
Yes, Sun Palm Beach Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sun Palm Beach Resort?
Sun Palm Beach Resort has a 4.5-star rating.
How many rooms are available at Sun Palm Beach Resort?
Sun Palm Beach Resort has 50.
See All

Sun Palm Beach Resort reviews and ratings

7.4
Pleasant
From 40 reviews
Cleanliness

8.0

Room Comfort

8.6

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
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Traveller Reviews Sun Palm Beach Resort

Number of reviews per page
20
40
Top reviews
Garry
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The room is beautiful and the staff is very kind and friendly
Ian
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good
Read More
Steven Robert
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.
Read More
Anna
6.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Had to change rooms 3 times as there were issues with ants and a/c not working. Don't go for all inclusive as food isn't great (except breakfast) pizza place onsite good.
Jasmine
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 189 week(s) ago

Expedia Group verified review

The staff were friendly and the pool was great. However we experienced issues at check in (not being placed in the room we booked), long power cuts and Wi-Fi issues
Dahir
icon-with Partner
with Partner
6.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

bad aircondition.. Food? careful
Bart-Jan
icon-Family
Family
10.0
/10
Reviewed 381 week(s) ago

Hotels.com verified review

Sun Palm beach is really a great place to stay. As is Watamu! All staff were very (child)friendly. Only remarks would be the limited choice of food (non Italian alternatives were on the menu but not available during ou stay).
Verified traveler
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 387 week(s) ago

Expedia Group verified review

This property is not as shown on the website. It was a shabby room with black mold showing on the walls of the facility and in the outflow pipe to the AC. The bathroom is a mess, cracked vanity cracked and dirty molding on shower floor soiled by age tile floor. The room AC shut on and off many times during the hot tropic nights. The food started fine but later brought the gift of travelers disease (diarhea). This is not a 4 star hotel. The beach was 4 star. Who rates these resorts anyway? This was a most distressing stay after a 21hour flight. Expedia you should be ashamed and embarassed to represeent this resort.
Read More
Mandy
icon-Family
Family
10.0
/10
Reviewed 391 week(s) ago

Hotels.com verified review

We stayed at the Sun Palm for 3 nights as a family of 5. The staff were very welcoming and showed us around the resort and were very accommodating with our needs. The resort is set on a fantastic beach with clear water and an abundance of interesting island/coves to discover. The room was excellent, spacious and clean. The buffet food was good with plenty of options, including pancakes for breakfast and pasta station for dinner, which kept our kids happy. The restaurant on site was also excellent for choice. The hotel catered for their Italian guests but as English speakers we were not left out and every effort was made to ensure we were involved especially during the evening shows. Would return again for another fully enjoyable holiday.
Read More
Gabit
icon-with Partner
with Partner
10.0
/10
Reviewed 399 week(s) ago

Hotels.com verified review

Hotel very much. late check out until 16.00 cost $ 40. bedding and towels changed daily. English speaking staff. the food in the general restaurant is of good quality, but a small cockroach crawled along one of the salads. The à la carte restaurant on the menu offers Japanese, Italian and Swahili dishes. we chose Japanese and were shocked. instead of miso soup, we were served warm water with soy and instant noodles from the bag. Tempuri were edible, instead of sushi, we were served 3-4 kinds of rolls with a minimum amount of fish. The chief of restaurants Mario apologized for our remarks and wishes and gave us a 10% discount for which he thanks. very much straining beach boys on the beach, do not lag behind you for anything. the job of protecting the beach is only to prevent the beach boys from entering the beach area of ​​the hotel, but they manage to impose their goods and services from there. but this is a problem of hotels all over the coast. in general, the hotel and its location is quite decent.
Read More
Sanjay
4.0
/10
Reviewed 420 week(s) ago

Expedia Group verified review

Had cockroaches in breakfast. Rest you can imagine... sad experience
Verified traveler
8.0
/10
Reviewed 429 week(s) ago

Expedia Group verified review

We were there before the season opened so very few guests. Full menu range wasn’t yet available. Staff very attentive, sometimes overly enthusiastic to help. Beautiful setting, very helpful and friendly staff. Would go there again
Jonny
10.0
/10
Reviewed 439 week(s) ago

Expedia Group verified review

A very warm welcoming from management and staff. The rooms are beautiful and the views are even better. Very close to other restaurants ands resorts. Tuktuks or motorbikes are the mode of transportation just walk to the front gate and hop on! Highly recommended.
Verified traveler
10.0
/10
Reviewed 449 week(s) ago

Expedia Group verified review

Beautifully located and maintained hotel within walking distance to Watamu's village center with a good choice of restaurants. I will and have recommended this hotel to friends and colleagues.
hugo
8.0
/10
Reviewed 455 week(s) ago

Expedia Group verified review

Quiet in a beautiful environment, nice swimming pool beautiful beach building is like the one we find in greece all white perfect for a family or in couple, you can swim in the sea on high tide
Hans Jürg
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Renovationsbedürftige Türen TV Remtote funktioniert nicht
Helene
icon-with Partner
with Partner
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Nice hotel with spacious rooms and efficient air conditioning. The beds are very comfortable and provide a good night’s sleep. Breakfast could be more varied, and we missed having cheese in the omelet ant it would have been nice to have a proper espresso machine in the bar that grinds the beans.
Roald Ivar
icon-with Partner
with Partner
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

A beautiful places with superb service and a few minuses. Large and nice reception area with a great view of the garden and swimming pool. Got a nice room with an ok bathroom and good aircon, but the bed was really hard and no TV. The power went out a few times during our stay, but it wasn't a big deal. The breakfast was good and plentiful, but I missed some traditional breakfast products like cheese and jam. Unfortunately, some of the staff asked for "extra contributions" and that ruined the overall picture.
Read More
Thomas
icon-with Partner
with Partner
4.0
/10
Reviewed 171 week(s) ago

Hotels.com verified review

Booked a deluxe apartment with seaview. However, as it turned out the apartment was not an apartment, but a room in a house with a shared livingroom. Seaview was no -existent from the room.
Renaud
icon-Leisure
Leisure
2.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

L'établissement se veut luxueux mais la base n'y est pas. La sute etait tres sombre, sans terrasse, et les rideaux sont tellemznt fin quavec les lumieres allumées tout le monde vous voit dans votre lit... Beaucoup de coupures d'eau et d'électricité. Pas d'eau chaude. La wifi n'est pas dans toutes les chambres. L'hôtel ne dispose pas de restaurant.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Sun Palm Beach Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 40 reviews
Cleanliness

8.0

Room Comfort

8.6

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Sun Palm Beach Resort

Number of reviews per page
20
40
Top reviews
Garry
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The room is beautiful and the staff is very kind and friendly
Ian
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good
Read More
Steven Robert
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.
Read More
Anna
6.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Had to change rooms 3 times as there were issues with ants and a/c not working. Don't go for all inclusive as food isn't great (except breakfast) pizza place onsite good.
Jasmine
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 189 week(s) ago

Expedia Group verified review

The staff were friendly and the pool was great. However we experienced issues at check in (not being placed in the room we booked), long power cuts and Wi-Fi issues
Dahir
icon-with Partner
with Partner
6.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

bad aircondition.. Food? careful
Bart-Jan
icon-Family
Family
10.0
/10
Reviewed 381 week(s) ago

Hotels.com verified review

Sun Palm beach is really a great place to stay. As is Watamu! All staff were very (child)friendly. Only remarks would be the limited choice of food (non Italian alternatives were on the menu but not available during ou stay).
Verified traveler
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 387 week(s) ago

Expedia Group verified review

This property is not as shown on the website. It was a shabby room with black mold showing on the walls of the facility and in the outflow pipe to the AC. The bathroom is a mess, cracked vanity cracked and dirty molding on shower floor soiled by age tile floor. The room AC shut on and off many times during the hot tropic nights. The food started fine but later brought the gift of travelers disease (diarhea). This is not a 4 star hotel. The beach was 4 star. Who rates these resorts anyway? This was a most distressing stay after a 21hour flight. Expedia you should be ashamed and embarassed to represeent this resort.
Read More
Mandy
icon-Family
Family
10.0
/10
Reviewed 391 week(s) ago

Hotels.com verified review

We stayed at the Sun Palm for 3 nights as a family of 5. The staff were very welcoming and showed us around the resort and were very accommodating with our needs. The resort is set on a fantastic beach with clear water and an abundance of interesting island/coves to discover. The room was excellent, spacious and clean. The buffet food was good with plenty of options, including pancakes for breakfast and pasta station for dinner, which kept our kids happy. The restaurant on site was also excellent for choice. The hotel catered for their Italian guests but as English speakers we were not left out and every effort was made to ensure we were involved especially during the evening shows. Would return again for another fully enjoyable holiday.
Read More
Gabit
icon-with Partner
with Partner
10.0
/10
Reviewed 399 week(s) ago

Hotels.com verified review

Hotel very much. late check out until 16.00 cost $ 40. bedding and towels changed daily. English speaking staff. the food in the general restaurant is of good quality, but a small cockroach crawled along one of the salads. The à la carte restaurant on the menu offers Japanese, Italian and Swahili dishes. we chose Japanese and were shocked. instead of miso soup, we were served warm water with soy and instant noodles from the bag. Tempuri were edible, instead of sushi, we were served 3-4 kinds of rolls with a minimum amount of fish. The chief of restaurants Mario apologized for our remarks and wishes and gave us a 10% discount for which he thanks. very much straining beach boys on the beach, do not lag behind you for anything. the job of protecting the beach is only to prevent the beach boys from entering the beach area of ​​the hotel, but they manage to impose their goods and services from there. but this is a problem of hotels all over the coast. in general, the hotel and its location is quite decent.
Read More
Sanjay
4.0
/10
Reviewed 420 week(s) ago

Expedia Group verified review

Had cockroaches in breakfast. Rest you can imagine... sad experience
Verified traveler
8.0
/10
Reviewed 429 week(s) ago

Expedia Group verified review

We were there before the season opened so very few guests. Full menu range wasn’t yet available. Staff very attentive, sometimes overly enthusiastic to help. Beautiful setting, very helpful and friendly staff. Would go there again
Jonny
10.0
/10
Reviewed 439 week(s) ago

Expedia Group verified review

A very warm welcoming from management and staff. The rooms are beautiful and the views are even better. Very close to other restaurants ands resorts. Tuktuks or motorbikes are the mode of transportation just walk to the front gate and hop on! Highly recommended.
Verified traveler
10.0
/10
Reviewed 449 week(s) ago

Expedia Group verified review

Beautifully located and maintained hotel within walking distance to Watamu's village center with a good choice of restaurants. I will and have recommended this hotel to friends and colleagues.
hugo
8.0
/10
Reviewed 455 week(s) ago

Expedia Group verified review

Quiet in a beautiful environment, nice swimming pool beautiful beach building is like the one we find in greece all white perfect for a family or in couple, you can swim in the sea on high tide
Hans Jürg
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Leisure with Partner
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Renovationsbedürftige Türen TV Remtote funktioniert nicht
Helene
icon-with Partner
with Partner
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Nice hotel with spacious rooms and efficient air conditioning. The beds are very comfortable and provide a good night’s sleep. Breakfast could be more varied, and we missed having cheese in the omelet ant it would have been nice to have a proper espresso machine in the bar that grinds the beans.
Roald Ivar
icon-with Partner
with Partner
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

A beautiful places with superb service and a few minuses. Large and nice reception area with a great view of the garden and swimming pool. Got a nice room with an ok bathroom and good aircon, but the bed was really hard and no TV. The power went out a few times during our stay, but it wasn't a big deal. The breakfast was good and plentiful, but I missed some traditional breakfast products like cheese and jam. Unfortunately, some of the staff asked for "extra contributions" and that ruined the overall picture.
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Thomas
icon-with Partner
with Partner
4.0
/10
Reviewed 171 week(s) ago

Hotels.com verified review

Booked a deluxe apartment with seaview. However, as it turned out the apartment was not an apartment, but a room in a house with a shared livingroom. Seaview was no -existent from the room.
Renaud
icon-Leisure
Leisure
2.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

L'établissement se veut luxueux mais la base n'y est pas. La sute etait tres sombre, sans terrasse, et les rideaux sont tellemznt fin quavec les lumieres allumées tout le monde vous voit dans votre lit... Beaucoup de coupures d'eau et d'électricité. Pas d'eau chaude. La wifi n'est pas dans toutes les chambres. L'hôtel ne dispose pas de restaurant.
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