Sun Palm Beach Resort

Resorts
7.4
/10
Pleasant
34 reviews

What Guests Say About Their Stay

Steven Robert

10.0
/ 10
This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.

Bart-Jan

10.0
/ 10
Sun Palm beach is really a great place to stay. As is Watamu! All staff were very (child)friendly. Only remarks would be the limited choice of food (non Italian alternatives were on the menu but not available during ou stay).

Mandy

10.0
/ 10
We stayed at the Sun Palm for 3 nights as a family of 5. The staff were very welcoming and showed us around the resort and were very accommodating with our needs. The resort is set on a fantastic beach with clear water and an abundance of interesting island/coves to discover. The room was excellent, spacious and clean. The buffet food was good with plenty of options, including pancakes for breakfast and pasta station for dinner, which kept our kids happy. The restaurant on site was also excellent for choice. The hotel catered for their Italian guests but as English speakers we were not left out and every effort was made to ensure we were involved especially during the evening shows. Would return again for another fully enjoyable holiday.
In the Area
See Map
Jacaranda Road, Watamu, Kilifi North, Kilifi, Kenya

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Sun Palm Beach Resort is a resort is located at Watamu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sun Palm Beach Resort

Jacaranda Road, Watamu, Kilifi North, Kilifi, Kenya
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Discover More About Sun Palm Beach Resort

Discover Your Tropical Escape at Sun Palm Beach Resort

Welcome to Sun Palm Beach Resort, your premier destination for an unforgettable getaway in the stunning coastal region of Kilifi, Kenya. Nestled along the pristine shores, Sun Palm Beach Resort offers a perfect blend of relaxation, adventure, and authentic Kenyan hospitality. Whether you're seeking a romantic retreat, a family vacation, or a solo escape, our resort promises an experience that will rejuvenate your senses and create lasting memories. Room rates at Sun Palm Beach Resort start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Sun Palm Beach Resort Location

Sun Palm Beach Resort is ideally situated in the picturesque Kilifi North area, a vibrant coastal district known for its breathtaking beaches and tranquil atmosphere. Located approximately 5 kilometers from the heart of Kilifi town, the resort offers a serene escape while remaining conveniently accessible. The nearest major highway is easily reachable, providing seamless connections for travelers arriving by road. The resort is nestled along a stretch of powdery white sand, offering direct access to the turquoise waters of the Indian Ocean. The atmosphere here is one of pure relaxation, with gentle sea breezes and the soothing sound of waves creating a perfect backdrop for your stay. It’s a place where you can unwind and disconnect from the everyday hustle, immersing yourself in the natural beauty of the Kenyan coast.

Sun Palm Beach Resort Facilities & Services

Facilities for guests at Sun Palm Beach Resort are designed to cater to every need, ensuring a comfortable and enjoyable stay for all our visitors. We pride ourselves on offering a comprehensive range of amenities and services to enhance your experience.

  • Swimming Pool:

    A large, sparkling outdoor swimming pool perfect for a refreshing dip or lounging under the sun. Operating hours are from 8:00 AM to 6:00 PM, with complimentary access for all guests.
  • Children's Play Area:

    A dedicated and safe space for younger guests to enjoy various activities and games. Open daily from 9:00 AM to 5:00 PM, free of charge.
  • Spa and Wellness Center:

    Indulge in a range of rejuvenating treatments and massages designed to relax and revitalize your body and mind. The spa is open from 10:00 AM to 7:00 PM, with treatments starting from PHP 2,500.
  • Fitness Center:

    Stay active during your vacation with our well-equipped fitness center, featuring modern exercise machines. Available for guests from 6:00 AM to 8:00 PM, free of charge.
  • Complimentary Wi-Fi:

    Stay connected with high-speed internet access available throughout the resort. Free for all guests.
  • 24-Hour Front Desk:

    Our friendly and efficient reception team is available around the clock to assist you with any queries or requests.
  • Luggage Storage:

    Secure storage facilities are available for your convenience before check-in or after check-out. Free of charge.
  • Free Parking:

    Ample parking space is available for guests arriving by car, ensuring a hassle-free experience. Free of charge.

Sun Palm Beach Resort Room Types

Discover a variety of room types of Sun Palm Beach Resort, each thoughtfully designed to provide comfort and style. Whether you're traveling solo, as a couple, or with family, we have the perfect accommodation to suit your needs.

  • Standard Room:

    Offering a comfortable and cozy retreat, these rooms typically feature a Garden View. Available in smoking and non-smoking options. Some rooms may include a bathtub; please specify your preference when booking.
  • Deluxe Room:

    Enjoy enhanced comfort and space in our Deluxe Rooms, often boasting a partial Ocean View or Garden View. These rooms are available in smoking and non-smoking configurations, with some featuring a bathtub.
  • Superior Suite:

    For those seeking a more luxurious experience, our Superior Suites offer spacious living areas and premium amenities. Many suites provide stunning Ocean Views and come equipped with a bathtub. Available in non-smoking.
  • Family Suite:

    Designed to accommodate families, these suites offer ample space and comfortable sleeping arrangements. They often feature a Garden View or partial Ocean View and may include a bathtub. Available in non-smoking.

We understand that pets are part of the family. While we do not currently offer dedicated pet-friendly rooms, we may be able to accommodate small, well-behaved pets upon prior request and with a special cleaning fee of PHP 1,500 per stay. Please contact us in advance to discuss your needs.

Sun Palm Beach Resort Dining & Restaurants

Embark on a culinary journey at Sun Palm Beach Resort, where our dining venues offer a delightful array of flavors to satisfy every palate. From fresh local seafood to international favorites, our restaurants and bars provide an exceptional dining experience.

  • The Oceanfront Grill:

    Our signature restaurant, offering a delectable selection of freshly caught seafood and grilled specialties. Enjoy breathtaking ocean views while you dine. Open daily from 12:00 PM to 10:00 PM. Estimated price per person: PHP 2,000 - PHP 3,500.
  • The Palm Cafe:

    A casual and inviting cafe serving breakfast, lunch, and light snacks. Perfect for a relaxed meal or a refreshing cup of coffee. Open daily from 7:00 AM to 6:00 PM. Estimated price per person: PHP 800 - PHP 1,500.
  • Sunset Bar:

    Unwind with a handcrafted cocktail or a selection of fine wines at our stylish Sunset Bar. Enjoy panoramic views of the ocean as the sun dips below the horizon. Open daily from 4:00 PM to 11:00 PM. Estimated price per person: PHP 1,000 - PHP 2,000.

Sun Palm Beach Resort Nearby Attractions and Activities

The Kilifi region is brimming with natural beauty and cultural experiences, offering a wealth of activities for every traveler. Explore the wonders that lie just beyond Sun Palm Beach Resort.

  • Kilifi Creek:

    Famous for its stunning turquoise waters, Kilifi Creek is a hub for water sports such as sailing, kayaking, and paddleboarding. It's also a popular spot for fishing and boat trips.
  • Bofa Beach:

    Located a short distance from the resort, Bofa Beach is a pristine stretch of sand renowned for its tranquility and ideal conditions for swimming and sunbathing.
  • Gedi Ruins:

    Step back in time at the ancient Gedi Ruins, a fascinating historical site featuring the remains of a Swahili town dating back to the 12th century. Explore its mysterious past and impressive architecture.
  • Arabuko Sokoke Forest:

    A haven for nature lovers, this significant forest reserve is home to a diverse range of endemic bird species and unique wildlife, offering excellent opportunities for birdwatching and nature walks.
  • Malindi National Marine Park:

    A short drive away, this protected marine area is a paradise for snorkelers and divers, showcasing vibrant coral reefs and a rich underwater ecosystem.

If you are looking for other activities around Sun Palm Beach Resort, check out the best deals on Traveloka: Recommended activities in Kilifi!

How to Get to Sun Palm Beach Resort from the Airport

Reaching Sun Palm Beach Resort from the nearest airport is a straightforward process, with several convenient options available to suit your preferences and budget. We are committed to ensuring your journey to our resort is as smooth as possible.

  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a dedicated airport transfer service. Our professional drivers will meet you upon arrival and provide a seamless journey directly to the resort. This service can be arranged in advance through our reservations team. Estimated cost: PHP 5,000 - PHP 7,000, depending on the airport and vehicle type. You can also book airport transfer services directly.
  • Metered Taxis:

    Metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. The journey to Sun Palm Beach Resort typically takes around 1.5 to 2 hours, depending on traffic. Estimated cost: PHP 3,000 - PHP 4,500.
  • Ride-hailing Services:

    Popular ride-hailing services operate in the region and can be a convenient option for reaching the resort. Simply book a ride through your preferred app upon arrival. Estimated cost: PHP 2,800 - PHP 4,000.
  • Pre-booked Car Hire:

    You can also pre-book a private car hire service for a fixed rate, offering a reliable and comfortable transfer. This can be arranged through various local providers or your travel agent. Estimated cost: PHP 4,000 - PHP 6,000.

For those arriving at Moi International Airport (MBA) in Mombasa, the drive to Sun Palm Beach Resort is approximately 1.5 to 2 hours. We recommend booking the Sun Palm Beach Resort airport transfer for a stress-free arrival.

Summary of Why You Should Choose to Stay at Sun Palm Beach Resort

Choosing Sun Palm Beach Resort for your next vacation means opting for an unparalleled experience of coastal bliss and warm Kenyan hospitality. Our commitment to guest satisfaction, combined with our stunning location and excellent amenities, makes us the ideal choice for your getaway.

  • Prime Beachfront Location:

    Enjoy direct access to beautiful sandy beaches and the sparkling Indian Ocean.
  • Exceptional Facilities:

    From a refreshing swimming pool to a rejuvenating spa, we have everything you need for a perfect stay.
  • Diverse Dining Options:

    Savor delicious local and international cuisine at our on-site restaurants and bars.
  • Comfortable Accommodations:

    A range of room types ensures that every guest finds their ideal home away from home. Check

    Room availability at Sun Palm Beach Resort

    for your preferred dates.
  • Convenient Access to Attractions:

    Explore the rich culture and natural beauty of the Kilifi region with ease.
  • Outstanding Service:

    Our dedicated staff are committed to making your stay memorable and enjoyable.

Ready to experience the magic of Sun Palm Beach Resort?

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All facilities in Sun Palm Beach Resort

Bar, Cafe and Lounge Sun Palm Beach Resort
Bar, Cafe and Lounge
Swimming Pool Sun Palm Beach Resort
Swimming Pool
Entertainment Facility Sun Palm Beach Resort
Entertainment Facility
Common Space Sun Palm Beach Resort
Common Space
Lobby Sun Palm Beach Resort
Lobby

Things to Do

  • Spa
  • Outdoor pool
  • Garden
  • Private beach
  • Picnic area
  • Library

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Nightclub
  • Breakfast
  • Snack bar

General

  • Smoking area
  • Parking
  • Terrace

Kids and Pets

  • Babysitting
  • Children facilities

Family-friendly Facilities

  • Children games
  • Children pool

Public Facilities

  • Safety deposit box
  • Coffee shop

Business Facilities

  • Meeting rooms
  • Business center

Transportation

  • Area shuttle

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Sun Palm Beach Resort

Check-in/Check-out Time

Check-in:
From 14:30
Check-out:
Before 10:30

Pets

Service Animals Not Allowed

Additional Policy

Professional property host/manager, By ocean, No elevators
  • Fee for local cuisine breakfast: approximately KES 20 for adults and KES 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:30 - to 10:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sun Palm Beach Resort
50
Another facilities in Sun Palm Beach Resort
Spa, Outdoor pool, Garden, Private beach, Picnic area

Frequently asked question in Sun Palm Beach Resort

What are available facilities at Sun Palm Beach Resort?
There are top facilites at Sun Palm Beach Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sun Palm Beach Resort?
The standard check-in time at Sun Palm Beach Resort is starting from From 14:30 while the latest check-out time is at Before 10:30
Does Sun Palm Beach Resort provide breakfast?
Yes, Sun Palm Beach Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sun Palm Beach Resort?
Sun Palm Beach Resort is a 4.5-star hotel.
How many rooms are available at Sun Palm Beach Resort?
Sun Palm Beach Resort has 50 rooms in total.
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More Reviews from Other Guests in Sun Palm Beach Resort

7.4
Pleasant
From 34 reviews
Cleanliness

8.0

Room Comfort

8.4

Service and Facilites

8.0

Sort by
Most Relevant
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Traveler Reviews Sun Palm Beach Resort

Number of reviews per page
20
40
Top reviews
Ian
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good
Read More
Steven Robert
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.
Read More
Anna
6.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Had to change rooms 3 times as there were issues with ants and a/c not working. Don't go for all inclusive as food isn't great (except breakfast) pizza place onsite good.
Jasmine
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

The staff were friendly and the pool was great. However we experienced issues at check in (not being placed in the room we booked), long power cuts and Wi-Fi issues
Dahir
icon-with Partner
with Partner
6.0
/10
Reviewed 329 week(s) ago

Hotels.com verified review

bad aircondition.. Food? careful
Bart-Jan
icon-Family
Family
10.0
/10
Reviewed 370 week(s) ago

Hotels.com verified review

Sun Palm beach is really a great place to stay. As is Watamu! All staff were very (child)friendly. Only remarks would be the limited choice of food (non Italian alternatives were on the menu but not available during ou stay).
Verified traveler
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

This property is not as shown on the website. It was a shabby room with black mold showing on the walls of the facility and in the outflow pipe to the AC. The bathroom is a mess, cracked vanity cracked and dirty molding on shower floor soiled by age tile floor. The room AC shut on and off many times during the hot tropic nights. The food started fine but later brought the gift of travelers disease (diarhea). This is not a 4 star hotel. The beach was 4 star. Who rates these resorts anyway? This was a most distressing stay after a 21hour flight. Expedia you should be ashamed and embarassed to represeent this resort.
Read More
Mandy
icon-Family
Family
10.0
/10
Reviewed 380 week(s) ago

Hotels.com verified review

We stayed at the Sun Palm for 3 nights as a family of 5. The staff were very welcoming and showed us around the resort and were very accommodating with our needs. The resort is set on a fantastic beach with clear water and an abundance of interesting island/coves to discover. The room was excellent, spacious and clean. The buffet food was good with plenty of options, including pancakes for breakfast and pasta station for dinner, which kept our kids happy. The restaurant on site was also excellent for choice. The hotel catered for their Italian guests but as English speakers we were not left out and every effort was made to ensure we were involved especially during the evening shows. Would return again for another fully enjoyable holiday.
Read More
Gabit
icon-with Partner
with Partner
10.0
/10
Reviewed 388 week(s) ago

Hotels.com verified review

Hotel very much. late check out until 16.00 cost $ 40. bedding and towels changed daily. English speaking staff. the food in the general restaurant is of good quality, but a small cockroach crawled along one of the salads. The à la carte restaurant on the menu offers Japanese, Italian and Swahili dishes. we chose Japanese and were shocked. instead of miso soup, we were served warm water with soy and instant noodles from the bag. Tempuri were edible, instead of sushi, we were served 3-4 kinds of rolls with a minimum amount of fish. The chief of restaurants Mario apologized for our remarks and wishes and gave us a 10% discount for which he thanks. very much straining beach boys on the beach, do not lag behind you for anything. the job of protecting the beach is only to prevent the beach boys from entering the beach area of ​​the hotel, but they manage to impose their goods and services from there. but this is a problem of hotels all over the coast. in general, the hotel and its location is quite decent.
Read More
Sanjay
4.0
/10
Reviewed 409 week(s) ago

Expedia Group verified review

Had cockroaches in breakfast. Rest you can imagine... sad experience
Verified traveler
8.0
/10
Reviewed 418 week(s) ago

Expedia Group verified review

We were there before the season opened so very few guests. Full menu range wasn’t yet available. Staff very attentive, sometimes overly enthusiastic to help. Beautiful setting, very helpful and friendly staff. Would go there again
Jonny
10.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

A very warm welcoming from management and staff. The rooms are beautiful and the views are even better. Very close to other restaurants ands resorts. Tuktuks or motorbikes are the mode of transportation just walk to the front gate and hop on! Highly recommended.
Verified traveler
10.0
/10
Reviewed 438 week(s) ago

Expedia Group verified review

Beautifully located and maintained hotel within walking distance to Watamu's village center with a good choice of restaurants. I will and have recommended this hotel to friends and colleagues.
hugo
8.0
/10
Reviewed 444 week(s) ago

Expedia Group verified review

Quiet in a beautiful environment, nice swimming pool beautiful beach building is like the one we find in greece all white perfect for a family or in couple, you can swim in the sea on high tide
Hans Jürg
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Renovationsbedürftige Türen TV Remtote funktioniert nicht
Helene
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice hotel with spacious rooms and efficient air conditioning. The beds are very comfortable and provide a good night’s sleep. Breakfast could be more varied, and we missed having cheese in the omelet ant it would have been nice to have a proper espresso machine in the bar that grinds the beans.
Roald Ivar
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

A beautiful places with superb service and a few minuses. Large and nice reception area with a great view of the garden and swimming pool. Got a nice room with an ok bathroom and good aircon, but the bed was really hard and no TV. The power went out a few times during our stay, but it wasn't a big deal. The breakfast was good and plentiful, but I missed some traditional breakfast products like cheese and jam. Unfortunately, some of the staff asked for "extra contributions" and that ruined the overall picture.
Read More
Thomas
icon-with Partner
with Partner
4.0
/10
Reviewed 160 week(s) ago

Hotels.com verified review

Booked a deluxe apartment with seaview. However, as it turned out the apartment was not an apartment, but a room in a house with a shared livingroom. Seaview was no -existent from the room.
Renaud
icon-Leisure
Leisure
2.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

L'établissement se veut luxueux mais la base n'y est pas. La sute etait tres sombre, sans terrasse, et les rideaux sont tellemznt fin quavec les lumieres allumées tout le monde vous voit dans votre lit... Beaucoup de coupures d'eau et d'électricité. Pas d'eau chaude. La wifi n'est pas dans toutes les chambres. L'hôtel ne dispose pas de restaurant.
Read More
Francesca
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

Struttura pessima e truffa!!! All'arrivo la prenotazione non c'era. Dopo aver contattato il servizio clienti, sono comparse le camere e ci è stato detto che era tutto a posto. Purtroppo non è stato così. Nelle camere non ha funzionato per giorni l'aria condizionata (nonostante diversi solleciti per sistemarla), l'acqua calda non è mai pervenuta. TUTTE le sere andava via la corrente e così non funzionava la pompa che tira acqua: non ci si lava . I ragazzi alla reception (senza uniforme, targhette di identificazione o altro) sono completamente spaesati e incapaci di dare una risposta concreta alle richieste di risolvere i problemi. La colazione altro tasto dolente: scarsa e di qualità pessima, con la sala sporca, l'omelette cotta su un fornello che dire incrostato è poco, e con gli ingredienti da poter aggiungere piazzati su un piatto tutti insieme alla rinfusa. La mancanza di organizzazione e di una gestione competente del luogo, evidentemente maltenuto, è lampante a questo punto. Il peggio si raggiunge dopo 4 giorni: ci dicono che non hanno ricevuto il pagamento delle stanze perchè gli account dell'hotel sono stati creati da un manager che non lavora più per loro da 5 anni e quindi non riescono ad accedere a prenotazioni e pagamenti. In modo estremamente arrogante e strafottente ci viene richiesto di pagare nuovamente tutto, perchè loro non hanno colpe e non hanno intenzione di fare nulla. Chiesto rimborso e fuggiti in un'altra struttura. ALLA LARGA!!!!
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Number of reviews per page
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Lobby 4 Sun Palm Beach Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 34 reviews
Cleanliness

8.0

Room Comfort

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sun Palm Beach Resort

Number of reviews per page
20
40
Top reviews
Ian
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good
Read More
Steven Robert
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.
Read More
Anna
6.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Had to change rooms 3 times as there were issues with ants and a/c not working. Don't go for all inclusive as food isn't great (except breakfast) pizza place onsite good.
Jasmine
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

The staff were friendly and the pool was great. However we experienced issues at check in (not being placed in the room we booked), long power cuts and Wi-Fi issues
Dahir
icon-with Partner
with Partner
6.0
/10
Reviewed 329 week(s) ago

Hotels.com verified review

bad aircondition.. Food? careful
Bart-Jan
icon-Family
Family
10.0
/10
Reviewed 370 week(s) ago

Hotels.com verified review

Sun Palm beach is really a great place to stay. As is Watamu! All staff were very (child)friendly. Only remarks would be the limited choice of food (non Italian alternatives were on the menu but not available during ou stay).
Verified traveler
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

This property is not as shown on the website. It was a shabby room with black mold showing on the walls of the facility and in the outflow pipe to the AC. The bathroom is a mess, cracked vanity cracked and dirty molding on shower floor soiled by age tile floor. The room AC shut on and off many times during the hot tropic nights. The food started fine but later brought the gift of travelers disease (diarhea). This is not a 4 star hotel. The beach was 4 star. Who rates these resorts anyway? This was a most distressing stay after a 21hour flight. Expedia you should be ashamed and embarassed to represeent this resort.
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Mandy
icon-Family
Family
10.0
/10
Reviewed 380 week(s) ago

Hotels.com verified review

We stayed at the Sun Palm for 3 nights as a family of 5. The staff were very welcoming and showed us around the resort and were very accommodating with our needs. The resort is set on a fantastic beach with clear water and an abundance of interesting island/coves to discover. The room was excellent, spacious and clean. The buffet food was good with plenty of options, including pancakes for breakfast and pasta station for dinner, which kept our kids happy. The restaurant on site was also excellent for choice. The hotel catered for their Italian guests but as English speakers we were not left out and every effort was made to ensure we were involved especially during the evening shows. Would return again for another fully enjoyable holiday.
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Gabit
icon-with Partner
with Partner
10.0
/10
Reviewed 388 week(s) ago

Hotels.com verified review

Hotel very much. late check out until 16.00 cost $ 40. bedding and towels changed daily. English speaking staff. the food in the general restaurant is of good quality, but a small cockroach crawled along one of the salads. The à la carte restaurant on the menu offers Japanese, Italian and Swahili dishes. we chose Japanese and were shocked. instead of miso soup, we were served warm water with soy and instant noodles from the bag. Tempuri were edible, instead of sushi, we were served 3-4 kinds of rolls with a minimum amount of fish. The chief of restaurants Mario apologized for our remarks and wishes and gave us a 10% discount for which he thanks. very much straining beach boys on the beach, do not lag behind you for anything. the job of protecting the beach is only to prevent the beach boys from entering the beach area of ​​the hotel, but they manage to impose their goods and services from there. but this is a problem of hotels all over the coast. in general, the hotel and its location is quite decent.
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Sanjay
4.0
/10
Reviewed 409 week(s) ago

Expedia Group verified review

Had cockroaches in breakfast. Rest you can imagine... sad experience
Verified traveler
8.0
/10
Reviewed 418 week(s) ago

Expedia Group verified review

We were there before the season opened so very few guests. Full menu range wasn’t yet available. Staff very attentive, sometimes overly enthusiastic to help. Beautiful setting, very helpful and friendly staff. Would go there again
Jonny
10.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

A very warm welcoming from management and staff. The rooms are beautiful and the views are even better. Very close to other restaurants ands resorts. Tuktuks or motorbikes are the mode of transportation just walk to the front gate and hop on! Highly recommended.
Verified traveler
10.0
/10
Reviewed 438 week(s) ago

Expedia Group verified review

Beautifully located and maintained hotel within walking distance to Watamu's village center with a good choice of restaurants. I will and have recommended this hotel to friends and colleagues.
hugo
8.0
/10
Reviewed 444 week(s) ago

Expedia Group verified review

Quiet in a beautiful environment, nice swimming pool beautiful beach building is like the one we find in greece all white perfect for a family or in couple, you can swim in the sea on high tide
Hans Jürg
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Renovationsbedürftige Türen TV Remtote funktioniert nicht
Helene
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice hotel with spacious rooms and efficient air conditioning. The beds are very comfortable and provide a good night’s sleep. Breakfast could be more varied, and we missed having cheese in the omelet ant it would have been nice to have a proper espresso machine in the bar that grinds the beans.
Roald Ivar
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

A beautiful places with superb service and a few minuses. Large and nice reception area with a great view of the garden and swimming pool. Got a nice room with an ok bathroom and good aircon, but the bed was really hard and no TV. The power went out a few times during our stay, but it wasn't a big deal. The breakfast was good and plentiful, but I missed some traditional breakfast products like cheese and jam. Unfortunately, some of the staff asked for "extra contributions" and that ruined the overall picture.
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Thomas
icon-with Partner
with Partner
4.0
/10
Reviewed 160 week(s) ago

Hotels.com verified review

Booked a deluxe apartment with seaview. However, as it turned out the apartment was not an apartment, but a room in a house with a shared livingroom. Seaview was no -existent from the room.
Renaud
icon-Leisure
Leisure
2.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

L'établissement se veut luxueux mais la base n'y est pas. La sute etait tres sombre, sans terrasse, et les rideaux sont tellemznt fin quavec les lumieres allumées tout le monde vous voit dans votre lit... Beaucoup de coupures d'eau et d'électricité. Pas d'eau chaude. La wifi n'est pas dans toutes les chambres. L'hôtel ne dispose pas de restaurant.
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Francesca
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

Struttura pessima e truffa!!! All'arrivo la prenotazione non c'era. Dopo aver contattato il servizio clienti, sono comparse le camere e ci è stato detto che era tutto a posto. Purtroppo non è stato così. Nelle camere non ha funzionato per giorni l'aria condizionata (nonostante diversi solleciti per sistemarla), l'acqua calda non è mai pervenuta. TUTTE le sere andava via la corrente e così non funzionava la pompa che tira acqua: non ci si lava . I ragazzi alla reception (senza uniforme, targhette di identificazione o altro) sono completamente spaesati e incapaci di dare una risposta concreta alle richieste di risolvere i problemi. La colazione altro tasto dolente: scarsa e di qualità pessima, con la sala sporca, l'omelette cotta su un fornello che dire incrostato è poco, e con gli ingredienti da poter aggiungere piazzati su un piatto tutti insieme alla rinfusa. La mancanza di organizzazione e di una gestione competente del luogo, evidentemente maltenuto, è lampante a questo punto. Il peggio si raggiunge dopo 4 giorni: ci dicono che non hanno ricevuto il pagamento delle stanze perchè gli account dell'hotel sono stati creati da un manager che non lavora più per loro da 5 anni e quindi non riescono ad accedere a prenotazioni e pagamenti. In modo estremamente arrogante e strafottente ci viene richiesto di pagare nuovamente tutto, perchè loro non hanno colpe e non hanno intenzione di fare nulla. Chiesto rimborso e fuggiti in un'altra struttura. ALLA LARGA!!!!
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