What do past guests say about Sun Palm Beach Resort?

Sun Palm Beach Resort is well-known for its Room Comfort, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Sun Palm Beach Resort

Name: Sun Palm Beach Resort
Address: Jacaranda Road, Watamu, Kilifi North, Kilifi, Kenya, Jacaranda Road, Kilifi, Kenya
Rating: 7.4

Resorts

7.4

/10

Pleasant

34 reviews

What Guests Say About Their Stay

Steven Robert

10.0

/ 10

This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.

Bart-Jan

10.0

/ 10

Sun Palm beach is really a great place to stay. As is Watamu! All staff were very (child)friendly. Only remarks would be the limited choice of food (non Italian alternatives were on the menu but not available during ou stay).

Mandy

10.0

/ 10

We stayed at the Sun Palm for 3 nights as a family of 5. The staff were very welcoming and showed us around the resort and were very accommodating with our needs. The resort is set on a fantastic beach with clear water and an abundance of interesting island/coves to discover. The room was excellent, spacious and clean. The buffet food was good with plenty of options, including pancakes for breakfast and pasta station for dinner, which kept our kids happy. The restaurant on site was also excellent for choice. The hotel catered for their Italian guests but as English speakers we were not left out and every effort was made to ensure we were involved especially during the evening shows. Would return again for another fully enjoyable holiday.

In the Area

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Jacaranda Road, Watamu, Kilifi North, Kilifi, Kenya

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Sun Palm Beach Resort is a resort is located at Watamu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Sun Palm Beach Resort

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What's around Sun Palm Beach Resort

Jacaranda Road, Watamu, Kilifi North, Kilifi, Kenya

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General

Near Watamu Beach

Location

With a stay at Sun Palm Beach Resort in Watamu, you'll be by the ocean, within a 5-minute drive of Watamu Beach and Prawn Lake. This beach resort is 2.6 mi (4.2 km) from Mida Creek and 4.2 mi (6.8 km) from Ruins of Gedi.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Watamu Beach - 0.9 km / 0.6 mi
Prawn Lake - 4 km / 2.5 mi
Mida Creek - 4.2 km / 2.6 mi
Ruins of Gedi - 6.8 km / 4.2 mi
Portuguese Chapel - 22.7 km / 14.1 mi
Malindi Beach - 23 km / 14.3 mi
Vasco da Gama Pillar - 23.2 km / 14.4 mi
Silversands Beach - 23.5 km / 14.6 mi
Marine Park - 26.7 km / 16.6 mi
Mambrui Beach - 37.9 km / 23.6 mi
Pwani University - 49.7 km / 30.9 mi
St. Patrick's Catholic Church - 50.9 km / 31.6 mi
Kilifi Bridge - 51.2 km / 31.8 mi

The nearest major airport is Malindi (MYD) - 19.7 km / 12.2 mi

Facilities

Relax and unwind with massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a nightclub and an outdoor pool. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Business Facilities

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Dining

Grab a bite at Beach, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 3 coffee shops/cafes. Relax with your favorite drink at the bar/lounge or the beach bar. Local cuisine breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.

Rooms

Make yourself at home in one of the 50 air-conditioned rooms featuring minibars and flat-screen televisions. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Sun Palm Beach Resort

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Common Space

Lobby

Things to Do

Spa
Outdoor pool
Garden
Private beach
Picnic area
Library

Hotel Services

Laundry service
Luggage storage
24-hour Receptionist
Concierge

Food and Drinks

Nightclub
Breakfast
Snack bar

General

Smoking area
Parking
Terrace

Kids and Pets

Babysitting
Children facilities

Family-friendly Facilities

Children games
Children pool

Public Facilities

Safety deposit box
Coffee shop

Business Facilities

Meeting rooms
Business center

Transportation

Area shuttle

Connectivity

Free WiFi

Accommodation Policy & General Information in Sun Palm Beach Resort

Important Note

Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.

Check-in/Check-out Time

Check-in:

From 14:30

Check-out:

Before 10:30

Fee for local cuisine breakfast: approximately KES 20 for adults and KES 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, By ocean, No elevators

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 14:30 - to 10:30
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Sun Palm Beach Resort	50
Another facilities in Sun Palm Beach Resort	Spa, Outdoor pool, Garden, Private beach, Picnic area

Frequently asked question in Sun Palm Beach Resort

What are available facilities at Sun Palm Beach Resort?

There are top facilites at Sun Palm Beach Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Sun Palm Beach Resort?

The standard check-in time at Sun Palm Beach Resort is starting from From 14:30 while the latest check-out time is at Before 10:30

Does Sun Palm Beach Resort provide breakfast?

Yes, Sun Palm Beach Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Sun Palm Beach Resort?

Sun Palm Beach Resort is a 4.5-star hotel.

How many rooms are available at Sun Palm Beach Resort?

Sun Palm Beach Resort has 50 rooms in total.

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More Reviews from Other Guests in Sun Palm Beach Resort

Overall Ratings & Reviews Sun Palm Beach Resort

Other sources (34)

7.4

Pleasant

From 34 reviews

Cleanliness

8.0

Room Comfort

8.4

Service and Facilites

8.0

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Traveler Reviews Sun Palm Beach Resort

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Top reviews

Ian

Leisure with Partner

4.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good

Steven Robert

Leisure with Children

10.0

/10

Reviewed 111 week(s) ago

Expedia Group verified review

Anna

6.0

/10

Reviewed 123 week(s) ago

Expedia Group verified review

Had to change rooms 3 times as there were issues with ants and a/c not working. Don't go for all inclusive as food isn't great (except breakfast) pizza place onsite good.

Jasmine

Leisure with Partner

4.0

/10

Reviewed 175 week(s) ago

Expedia Group verified review

The staff were friendly and the pool was great. However we experienced issues at check in (not being placed in the room we booked), long power cuts and Wi-Fi issues

Dahir

with Partner

6.0

/10

Reviewed 326 week(s) ago

Hotels.com verified review

bad aircondition.. Food? careful

Bart-Jan

Family

10.0

/10

Reviewed 367 week(s) ago

Hotels.com verified review

Verified traveler

Leisure with Partner

2.0

/10

Reviewed 373 week(s) ago

Expedia Group verified review

This property is not as shown on the website. It was a shabby room with black mold showing on the walls of the facility and in the outflow pipe to the AC. The bathroom is a mess, cracked vanity cracked and dirty molding on shower floor soiled by age tile floor. The room AC shut on and off many times during the hot tropic nights. The food started fine but later brought the gift of travelers disease (diarhea). This is not a 4 star hotel. The beach was 4 star. Who rates these resorts anyway? This was a most distressing stay after a 21hour flight. Expedia you should be ashamed and embarassed to represeent this resort.

Mandy

Family

10.0

/10

Reviewed 377 week(s) ago

Hotels.com verified review

Gabit

with Partner

10.0

/10

Reviewed 385 week(s) ago

Hotels.com verified review

Hotel very much. late check out until 16.00 cost $ 40. bedding and towels changed daily. English speaking staff. the food in the general restaurant is of good quality, but a small cockroach crawled along one of the salads. The à la carte restaurant on the menu offers Japanese, Italian and Swahili dishes. we chose Japanese and were shocked. instead of miso soup, we were served warm water with soy and instant noodles from the bag. Tempuri were edible, instead of sushi, we were served 3-4 kinds of rolls with a minimum amount of fish. The chief of restaurants Mario apologized for our remarks and wishes and gave us a 10% discount for which he thanks. very much straining beach boys on the beach, do not lag behind you for anything. the job of protecting the beach is only to prevent the beach boys from entering the beach area of the hotel, but they manage to impose their goods and services from there. but this is a problem of hotels all over the coast. in general, the hotel and its location is quite decent.

Sanjay

4.0

/10

Reviewed 406 week(s) ago

Expedia Group verified review

Had cockroaches in breakfast. Rest you can imagine... sad experience

Verified traveler

8.0

/10

Reviewed 415 week(s) ago

Expedia Group verified review

We were there before the season opened so very few guests. Full menu range wasn’t yet available. Staff very attentive, sometimes overly enthusiastic to help. Beautiful setting, very helpful and friendly staff. Would go there again

Jonny

10.0

/10

Reviewed 425 week(s) ago

Expedia Group verified review

A very warm welcoming from management and staff. The rooms are beautiful and the views are even better. Very close to other restaurants ands resorts. Tuktuks or motorbikes are the mode of transportation just walk to the front gate and hop on! Highly recommended.

Verified traveler

10.0

/10

Reviewed 435 week(s) ago

Expedia Group verified review

Beautifully located and maintained hotel within walking distance to Watamu's village center with a good choice of restaurants. I will and have recommended this hotel to friends and colleagues.

hugo

8.0

/10

Reviewed 441 week(s) ago

Expedia Group verified review

Quiet in a beautiful environment, nice swimming pool beautiful beach building is like the one we find in greece all white perfect for a family or in couple, you can swim in the sea on high tide

Hans Jürg

Leisure with Partner

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Renovationsbedürftige Türen TV Remtote funktioniert nicht

Helene

with Partner

6.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Nice hotel with spacious rooms and efficient air conditioning. The beds are very comfortable and provide a good night’s sleep. Breakfast could be more varied, and we missed having cheese in the omelet ant it would have been nice to have a proper espresso machine in the bar that grinds the beans.

Roald Ivar

with Partner

8.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

A beautiful places with superb service and a few minuses. Large and nice reception area with a great view of the garden and swimming pool. Got a nice room with an ok bathroom and good aircon, but the bed was really hard and no TV. The power went out a few times during our stay, but it wasn't a big deal. The breakfast was good and plentiful, but I missed some traditional breakfast products like cheese and jam. Unfortunately, some of the staff asked for "extra contributions" and that ruined the overall picture.

Thomas

with Partner

4.0

/10

Reviewed 157 week(s) ago

Hotels.com verified review

Booked a deluxe apartment with seaview. However, as it turned out the apartment was not an apartment, but a room in a house with a shared livingroom. Seaview was no -existent from the room.

Renaud

Leisure

2.0

/10

Reviewed 169 week(s) ago

Expedia Group verified review

L'établissement se veut luxueux mais la base n'y est pas. La sute etait tres sombre, sans terrasse, et les rideaux sont tellemznt fin quavec les lumieres allumées tout le monde vous voit dans votre lit... Beaucoup de coupures d'eau et d'électricité. Pas d'eau chaude. La wifi n'est pas dans toutes les chambres. L'hôtel ne dispose pas de restaurant.

Francesca

Leisure Family

2.0

/10

Reviewed 175 week(s) ago

Expedia Group verified review

Struttura pessima e truffa!!! All'arrivo la prenotazione non c'era. Dopo aver contattato il servizio clienti, sono comparse le camere e ci è stato detto che era tutto a posto. Purtroppo non è stato così. Nelle camere non ha funzionato per giorni l'aria condizionata (nonostante diversi solleciti per sistemarla), l'acqua calda non è mai pervenuta. TUTTE le sere andava via la corrente e così non funzionava la pompa che tira acqua: non ci si lava . I ragazzi alla reception (senza uniforme, targhette di identificazione o altro) sono completamente spaesati e incapaci di dare una risposta concreta alle richieste di risolvere i problemi. La colazione altro tasto dolente: scarsa e di qualità pessima, con la sala sporca, l'omelette cotta su un fornello che dire incrostato è poco, e con gli ingredienti da poter aggiungere piazzati su un piatto tutti insieme alla rinfusa. La mancanza di organizzazione e di una gestione competente del luogo, evidentemente maltenuto, è lampante a questo punto. Il peggio si raggiunge dopo 4 giorni: ci dicono che non hanno ricevuto il pagamento delle stanze perchè gli account dell'hotel sono stati creati da un manager che non lavora più per loro da 5 anni e quindi non riescono ad accedere a prenotazioni e pagamenti. In modo estremamente arrogante e strafottente ci viene richiesto di pagare nuovamente tutto, perchè loro non hanno colpe e non hanno intenzione di fare nulla. Chiesto rimborso e fuggiti in un'altra struttura. ALLA LARGA!!!!

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