Berjaya Waterfront Hotel

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7.5
/10
Very Good
2,280 reviews

What Guests Say About Their Stay

Staff Friendliness (35)
Room Space (35)
Bedroom (32)
Variety (31)

m***a

8.5
/ 10
The hotel looks like an old building from the outside, but upon entering, it's actually quite large, with plenty of rooms. The room was clean, spacious, and comfortable. I requested a sea view and got both a sea view and a city view, allowing me to enjoy the fireworks on Chinese New Year's Eve. It was absolutely amazing. You could check in straight away in the morning, as it's just a short walk to the port building. If I ever visit Johor again, I'll definitely stay here again.
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Jamaliah b. C.

9.1
/ 10
This is my 2nd stay for my transit to Batam Island. Warm welcome, spacious room & yummy food. Will always come here if I need to enter Batam.

Erwin E. S.

10.0
/ 10
The hotel is comfortable and directly adjacent to the Berjaya Waterfront ferry terminal, so those crossing to Batam can easily walk. There are plenty of restaurants, both inside and outside the port. Recommended for those looking for a relaxing stay.
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widyawaty m.

10.0
/ 10
Very nice hotel, clean, close to everywhere, friendly staff. Check in process was neat, requests were well served. All good!
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Mastora Mastora

9.7
/ 10
Felt like we were staying in a 5-star hotel. The room is spacious, comfortable, clean, and tidy. Recommended hotel.
In the Area
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88 Jalan Ibrahim Sultan, Stulang Laut, Johor Bahru - City Center, Johor Bahru, Johor, Malaysia, 80300

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Berjaya Waterfront Hotel is located in area / city Johor Bahru - City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Berjaya Waterfront Hotel

88 Jalan Ibrahim Sultan, Stulang Laut, Johor Bahru - City Center, Johor Bahru, Johor, Malaysia, 80300
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Lobby Berjaya Waterfront Hotel
Lobby 2 Berjaya Waterfront Hotel

Discover More About Berjaya Waterfront Hotel

The Charm of Berjaya Waterfront Hotel

Planning your next getaway to Malaysia and looking for a comfortable and convenient base in Johor Bahru? The Berjaya Waterfront Hotel, Johor Bahru, offers a fantastic option for Australian travelers seeking a blend of comfort, accessibility, and local flavour. Situated in a prime location, this hotel provides easy access to key attractions and transport links, making it an ideal choice for both leisure and business trips. Whether you're looking to explore the vibrant city or simply relax, Berjaya Waterfront Hotel aims to provide a memorable stay. Rates at Berjaya Waterfront Hotel start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Berjaya Waterfront Hotel

Berjaya Waterfront Hotel is strategically located in the heart of Johor Bahru, a bustling city known for its rich cultural heritage and modern amenities. Situated at `{localAddressString}`, the hotel offers a convenient starting point for exploring the region. It's approximately a 30-minute drive from Senai International Airport (JHB), providing a straightforward journey for arriving guests. For those looking to explore the city centre, it's easily accessible, allowing you to immerse yourself in the local atmosphere. The surrounding area is vibrant, with a good mix of local eateries and shops, offering a glimpse into the daily life of Johor Bahru. While not directly on a major train line, the hotel's proximity to main roads ensures that getting around via taxi or rideshare service is simple and efficient.

Guest Facilities and Services at Berjaya Waterfront Hotel

Guest facilities at Berjaya Waterfront Hotel are designed to cater to the needs of modern travelers, ensuring a comfortable and hassle-free stay. You'll find essential amenities such as reliable free Wi-Fi throughout the property, perfect for staying connected. The hotel typically offers a helpful 24-hour front desk, ready to assist with any queries or requests you might have, reflecting the warm Malaysian hospitality. For those who enjoy staying active, a fitness centre is usually available, allowing you to maintain your workout routine while on the road. While specific details on breakfast offerings can vary, hotels in this category often provide a buffet breakfast with a range of local and international options, and many have on-site cafes or restaurants for your convenience. Secure luggage storage is also a common feature, allowing you to explore freely before check-in or after check-out. Please contact the hotel directly for current prices and business hours for specific services.

Room Information and Stay Experience at Berjaya Waterfront Hotel

The room types of Berjaya Waterfront Hotel are designed to offer a comfortable and relaxing sanctuary after a day of exploration or business. Guests can expect clean and well-maintained rooms, featuring essential amenities to ensure a pleasant stay. The focus is on providing a restful environment with comfortable bedding and effective climate control, ensuring you can adjust the temperature to your preference, a key consideration for many Australian travelers. Bathrooms are typically modern and kept to a high standard of cleanliness. While specific room names and exact dimensions are best confirmed directly with the hotel, the general experience is one of comfort and functionality, providing a good value for your accommodation in Johor Bahru.

Recommended Nearby Dining and Cafes around Berjaya Waterfront Hotel

Johor Bahru boasts a vibrant culinary scene, and Berjaya Waterfront Hotel is well-positioned to let you experience it. You'll find a variety of local eateries and cafes within easy reach, offering everything from traditional Malaysian dishes to international fare. For those who appreciate a good start to the day, the area is known for its local coffee shops and breakfast spots, where you can enjoy a strong cup of coffee and perhaps a local take on breakfast favourites. The hotel itself may also offer dining options, providing convenient choices for a quick meal or a more relaxed dining experience. Exploring the local food markets and street food stalls is also highly recommended for an authentic taste of Johor Bahru.

Popular Attractions and Activities near Berjaya Waterfront Hotel

Johor Bahru offers a wealth of attractions and activities for every type of traveler. Here are a few popular spots you might consider exploring during your stay near Berjaya Waterfront Hotel: * **Johor Bahru City Square:** A popular shopping mall offering a wide range of retail outlets, dining options, and entertainment. * **Arulmigu Sri Rajakaliamman Glass Temple:** A unique and intricately decorated Hindu temple made with glass. * **Sultan Abu Bakar Royal Palace:** A majestic palace that serves as the official residence of the Sultan of Johor. * **Dataran Bandaraya Johor Bahru (Johor Bahru Clock Tower):** A prominent landmark offering panoramic views of the city. * **Tan Hiok Nee Heritage Street:** A historic street filled with charming cafes, traditional shops, and cultural sites. If you are looking for other activities around Berjaya Waterfront Hotel, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Berjaya Waterfront Hotel from the Airport

Getting to Berjaya Waterfront Hotel from Senai International Airport (JHB) is straightforward, with several convenient transportation options available. For those seeking a seamless journey, exploring the Airport transfer service options is a good idea. Here are some common ways to reach the hotel: * **Airport Shuttle Buses:** Regular shuttle bus services operate from the airport to various points in Johor Bahru, often including stops near major hotels. * **Public Metered Taxis:** Taxis are readily available at the airport's designated taxi stands. Ensure the meter is used for a fair fare. * **Rideshare Services:** You can book a rideshare service through your preferred app for a convenient door-to-door transfer. * **Airport Link Trains:** While direct train links to the city centre might not be as prevalent as in some other countries, check for any available airport transit links that connect to the city's public transport network. The journey typically takes around 30 minutes, depending on traffic conditions.

Summary of Why You Should Choose Berjaya Waterfront Hotel

For Australian travelers seeking a comfortable, well-located, and value-for-money stay in Johor Bahru, Berjaya Waterfront Hotel presents a compelling choice. Its key advantages include: * **Convenient Location:** Easy access to city attractions, dining, and transport links. * **Comfortable Accommodation:** Clean rooms with essential amenities and effective climate control. * **Helpful Services:** A 24-hour front desk and other facilities to enhance your stay. * **Value for Money:** Offering a good balance of quality and affordability. Ready to experience the charm of Johor Bahru? Check room availability at Berjaya Waterfront Hotel and book your stay today. Book budget hotels in Johor and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Berjaya Waterfront Hotel

Bar, Cafe and Lounge Berjaya Waterfront Hotel
Bar, Cafe and Lounge
Swimming Pool Berjaya Waterfront Hotel
Swimming Pool
Entertainment Facility Berjaya Waterfront Hotel
Entertainment Facility
Fitness Center Berjaya Waterfront Hotel
Fitness Center
Functional Hall Berjaya Waterfront Hotel
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Pub
  • Snack bar
  • Snacks

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Separate shower and tub
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Sports and Recreations

  • Darts
  • Pool or Snooker

Connectivity

  • Internet point
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Car rental

Accessibilty

  • Disabled access friendly

Things to Do

  • Outdoor pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Berjaya Waterfront Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

For airport transfer, guests must contact hotel directly at least 3 days prior to check-in date with flight details. Guests are required to make prepayment directly to hotel to secure airport transfer. All bookings made from Sunday to Wednesday for the month April 2018 will entitle a complimentary late check-out until 6pm. Valid now till 23rd April. Not applicable for group bookings.
Optional Add On, Pay Upon Arrival 1. SET/BUFFET BREAKFAST AT SALT N PEPPER ADULT: MYR25 PER PERSON PER DAY CHILD (4-11 YRS): MYR12.50 PER PERSON PER DAY 2. SET/ BUFFET LUNCH AT SALT N PEPPER ADULT: MYR40 PER PERSON PER DAY CHILD (4-11 YRS): MYR20 PER PERSON PER DAY 3. SET/BUFFET DINNER AT SALT N PEPPER ADULT: MYR40 PER PERSON PER DAY CHILD (4-11 YRS): MYR20 PER PERSON PER DAY

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Berjaya Waterfront Hotel
400
Number of floors in Berjaya Waterfront Hotel
15
Another facilities in Berjaya Waterfront Hotel
Bellhop, Concierge, Money changer, Doorman, Express check-in

Frequently asked questions about Berjaya Waterfront Hotel

What are available facilities at Berjaya Waterfront Hotel?
There are top facilites at Berjaya Waterfront Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Berjaya Waterfront Hotel?
The standard check-in time at Berjaya Waterfront Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Berjaya Waterfront Hotel provide breakfast?
Yes, Berjaya Waterfront Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Berjaya Waterfront Hotel?
Berjaya Waterfront Hotel has a 4.0-star rating.
How many floors does Berjaya Waterfront Hotel have?
Berjaya Waterfront Hotel has 15.
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Berjaya Waterfront Hotel reviews and ratings

Overall Ratings & Reviews Berjaya Waterfront Hotel

Traveloka (1,397)
Other sources (883)
8.2
Very Good
From 1,397 reviews
Provided by travellers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.4

Service and Facilites

8.0

People often mention about Berjaya Waterfront Hotel
All
Staff Friendliness (34)
Bedroom (31)
Accessibility (30)
Room Space (29)
Variety (29)
Bathroom (27)
Check-in/out Time (25)
Hotel Area (25)
Distance to City Center (24)
Surroundings (24)
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Most Recent
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Traveller Reviews Berjaya Waterfront Hotel

Number of reviews per page
20
40
Customer reviews
M***O
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The staff was nice, the location is good, and the breakfast is perfect!
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel staff is friendly and responsive.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Thank you very much for choosing to stay at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodations at Success Beach Hotel. We hope to welcome you back again. Thank you again. General Manager, Dave
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G***N
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Overall, the stay was good, just for a short business trip.
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Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful. The breakfast selection was extensive and delicious. Since this is an older hotel, the beds are still spring-coated, though still comfortable.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you very much for choosing to stay at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodations at Success Beach Hotel. We hope to welcome you back again. Thank you again. General Manager, Dave
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E***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 13 week(s) ago
There is something unpleasant. Staying for 2 nights, I asked for a change of towels, but they were not changed. I also asked for a quick room cleaning, but it was not done.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Thanks for taking the time to give your feedback. We're sorry to hear the housekeeping service weren't up to the standard you've come to expect from us. We have personally addressed this with our housekeeping staff to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
The room was spacious and the bathroom was decent, but the breakfast was mostly local Malaysian food, so there wasn’t much for us to eat. There seemed to be a large nightclub either in the basement of the hotel or in the building next door. Since we stayed on a Friday night, we could still feel the vibration from the loud music all night long, even from our room on the 15th floor. It was quite a surprising experience.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Valued Guest, Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely, Dave General Manager
Z***A
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
Noise from the club was so loud and not suitable for family, feeling so disturbed, very bad experience due to noise from club.
1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the noise from the club during your stay. We understand how this affected your comfort, especially for a family stay, and we regret the inconvenience caused. Your comments have been noted seriously, and we will review this matter to improve our guests’ experience. We hope to have the opportunity to welcome you again for a more pleasant stay in the future. Sincerely, Dave General Manager
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Very good, friendly and can be recommended.
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1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Valued Guests, Thank you so much for your valuable feedback and comments. During these difficult times, your kind words are a great source of encouragement to us. We are delighted that you enjoyed your stay at our hotel. We sincerely hope to welcome you back again. Thank you again. Dave
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K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 18 week(s) ago
The food menu isn't extensive, just standard, unvaried options. Rooms also lack regular cleaning.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for staying at our hotel and for providing us with your valuable feedback. We will take your suggestions into consideration to improve our food options, especially local cuisine. We look forward to welcoming you back again. Thank you again. General Manager, Dave
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff so friendly, nice room, but that day at early morning got someone keep pressing our bell 🔔, don't know is who.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for your feedback. We are glad to hear that you found our staff friendly and enjoyed the room. However, we sincerely apologize for the disturbance early in the morning caused by repeated doorbell ringing. We understand how this may have affected your rest and will look into this matter to prevent it from happening again. We truly appreciate your understanding and hope to welcome you back for a more comfortable stay in the future. Sincerely, Dave General Manager
J***i
icon-Transit
Transit
icon-origin-TRAVELOKA
5.0
/10
Reviewed 20 week(s) ago
I stayed for one night. The bathroom floor and bathtub were extremely slippery. I had an accident, slipping and falling. I will never stay at this hotel again, ever. This hotel is highly not recommended. There is no dedicated shower. There is only a bathtub.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the incidents that occurred during your stay, particularly the slips and falls on the bathroom floor and in the bathtub. We take this matter very seriously, as the safety and comfort of all our guests are our top priority. We will inspect the bathroom's safety features and take appropriate corrective action immediately. Thank you again. General Manager, Dave
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S***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The hotel room sea view can see Singapore from the room. Location easy to find.
1 people find it helpful
Accommodation's Reply
16 Mar 2026
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
The hotel looks like an old building from the outside, but upon entering, it's actually quite large, with plenty of rooms. The room was clean, spacious, and comfortable. I requested a sea view and got both a sea view and a city view, allowing me to enjoy the fireworks on Chinese New Year's Eve. It was absolutely amazing. You could check in straight away in the morning, as it's just a short walk to the port building. If I ever visit Johor again, I'll definitely stay here again.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and your room at Success Beach Hotel. We hope to welcome you back again soon! Thank you! General Manager, Dave
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Andry G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
That was a good experience to stay in there.
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Accommodation's Reply
22 Jan 2026
Dear Andry, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Stefan
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Club next to hotel and nearby eating places
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Accommodation's Reply
22 Jan 2026
Dear Stefan, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Jamaliah b. C.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
This is my 2nd stay for my transit to Batam Island. Warm welcome, spacious room & yummy food. Will always come here if I need to enter Batam.
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Accommodation's Reply
16 Jan 2026
Pn Jamaliah, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 32 week(s) ago
Spacious room, comfortable bed, plenty of parking, but the bathtub & water cover on the bathroom floor is clogged. The staff is very helpful. The room view is towards the sea but nothing interesting (only a view of the factory in the other country). Next to a quiet mall. Coincidentally, the accommodation was during a birthday celebration but there was nothing interesting here
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Nice hotel, clean, good service, close to all access.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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C***g
icon-origin-TRAVELOKA
8.7
/10
Reviewed 34 week(s) ago
Area has nice vibes but hotel is pretty dated (can't complain for the price paid)
1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 34 week(s) ago
I booked this property for 2 nights. Upon check-in, the receptionist did not mention that the booking was recorded as 1 night only. While I was out for work, I received a call asking about my check-out time. I explained that my booking was for 2 nights, but was told the property had only received a 1-night booking. I had to go back and forth calling Traveloka and the hotel while at work, and eventually had to return to the hotel to resolve the issue. It was later settled with an apology, saying it was probably overlooked. The situation was inconvenient and could have been avoided with better handling at check-in.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to provide us with your valuable feedback. We extend our sincere apologies for any inconvenience you encountered during your recent stay. As our hotel is an older property, we recognize that certain aspects may not fully meet the expectations of all guests, and we deeply regret any discomfort this may have caused. Sincerely, Dave General Manager
Number of reviews per page
20
40

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Lobby 4 Berjaya Waterfront Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Berjaya Waterfront Hotel

Traveloka (1,397)
Other sources (883)
8.2
Very Good
From 1,397 reviews
Provided by travellers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.4

Service and Facilites

8.0

People often mention about Berjaya Waterfront Hotel
All
Staff Friendliness (34)
Bedroom (31)
Accessibility (30)
Room Space (29)
Variety (29)
Bathroom (27)
Check-in/out Time (25)
Hotel Area (25)
Distance to City Center (24)
Surroundings (24)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Berjaya Waterfront Hotel

Number of reviews per page
20
40
Customer reviews
M***O
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The staff was nice, the location is good, and the breakfast is perfect!
Find this review helpful?
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel staff is friendly and responsive.
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Find this review helpful?
Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Thank you very much for choosing to stay at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodations at Success Beach Hotel. We hope to welcome you back again. Thank you again. General Manager, Dave
Translated by Google Icon
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G***N
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Overall, the stay was good, just for a short business trip.
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Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful. The breakfast selection was extensive and delicious. Since this is an older hotel, the beds are still spring-coated, though still comfortable.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you very much for choosing to stay at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodations at Success Beach Hotel. We hope to welcome you back again. Thank you again. General Manager, Dave
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E***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 13 week(s) ago
There is something unpleasant. Staying for 2 nights, I asked for a change of towels, but they were not changed. I also asked for a quick room cleaning, but it was not done.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Thanks for taking the time to give your feedback. We're sorry to hear the housekeeping service weren't up to the standard you've come to expect from us. We have personally addressed this with our housekeeping staff to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
The room was spacious and the bathroom was decent, but the breakfast was mostly local Malaysian food, so there wasn’t much for us to eat. There seemed to be a large nightclub either in the basement of the hotel or in the building next door. Since we stayed on a Friday night, we could still feel the vibration from the loud music all night long, even from our room on the 15th floor. It was quite a surprising experience.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely, Dave General Manager
Z***A
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
Noise from the club was so loud and not suitable for family, feeling so disturbed, very bad experience due to noise from club.
1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the noise from the club during your stay. We understand how this affected your comfort, especially for a family stay, and we regret the inconvenience caused. Your comments have been noted seriously, and we will review this matter to improve our guests’ experience. We hope to have the opportunity to welcome you again for a more pleasant stay in the future. Sincerely, Dave General Manager
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Very good, friendly and can be recommended.
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1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Valued Guests, Thank you so much for your valuable feedback and comments. During these difficult times, your kind words are a great source of encouragement to us. We are delighted that you enjoyed your stay at our hotel. We sincerely hope to welcome you back again. Thank you again. Dave
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K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 18 week(s) ago
The food menu isn't extensive, just standard, unvaried options. Rooms also lack regular cleaning.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for staying at our hotel and for providing us with your valuable feedback. We will take your suggestions into consideration to improve our food options, especially local cuisine. We look forward to welcoming you back again. Thank you again. General Manager, Dave
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff so friendly, nice room, but that day at early morning got someone keep pressing our bell 🔔, don't know is who.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for your feedback. We are glad to hear that you found our staff friendly and enjoyed the room. However, we sincerely apologize for the disturbance early in the morning caused by repeated doorbell ringing. We understand how this may have affected your rest and will look into this matter to prevent it from happening again. We truly appreciate your understanding and hope to welcome you back for a more comfortable stay in the future. Sincerely, Dave General Manager
J***i
icon-Transit
Transit
icon-origin-TRAVELOKA
5.0
/10
Reviewed 20 week(s) ago
I stayed for one night. The bathroom floor and bathtub were extremely slippery. I had an accident, slipping and falling. I will never stay at this hotel again, ever. This hotel is highly not recommended. There is no dedicated shower. There is only a bathtub.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the incidents that occurred during your stay, particularly the slips and falls on the bathroom floor and in the bathtub. We take this matter very seriously, as the safety and comfort of all our guests are our top priority. We will inspect the bathroom's safety features and take appropriate corrective action immediately. Thank you again. General Manager, Dave
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S***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The hotel room sea view can see Singapore from the room. Location easy to find.
1 people find it helpful
Accommodation's Reply
16 Mar 2026
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
The hotel looks like an old building from the outside, but upon entering, it's actually quite large, with plenty of rooms. The room was clean, spacious, and comfortable. I requested a sea view and got both a sea view and a city view, allowing me to enjoy the fireworks on Chinese New Year's Eve. It was absolutely amazing. You could check in straight away in the morning, as it's just a short walk to the port building. If I ever visit Johor again, I'll definitely stay here again.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and your room at Success Beach Hotel. We hope to welcome you back again soon! Thank you! General Manager, Dave
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Andry G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
That was a good experience to stay in there.
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Accommodation's Reply
22 Jan 2026
Dear Andry, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Stefan
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Club next to hotel and nearby eating places
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Accommodation's Reply
22 Jan 2026
Dear Stefan, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Jamaliah b. C.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
This is my 2nd stay for my transit to Batam Island. Warm welcome, spacious room & yummy food. Will always come here if I need to enter Batam.
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Accommodation's Reply
16 Jan 2026
Pn Jamaliah, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 32 week(s) ago
Spacious room, comfortable bed, plenty of parking, but the bathtub & water cover on the bathroom floor is clogged. The staff is very helpful. The room view is towards the sea but nothing interesting (only a view of the factory in the other country). Next to a quiet mall. Coincidentally, the accommodation was during a birthday celebration but there was nothing interesting here
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Nice hotel, clean, good service, close to all access.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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C***g
icon-origin-TRAVELOKA
8.7
/10
Reviewed 34 week(s) ago
Area has nice vibes but hotel is pretty dated (can't complain for the price paid)
1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 34 week(s) ago
I booked this property for 2 nights. Upon check-in, the receptionist did not mention that the booking was recorded as 1 night only. While I was out for work, I received a call asking about my check-out time. I explained that my booking was for 2 nights, but was told the property had only received a 1-night booking. I had to go back and forth calling Traveloka and the hotel while at work, and eventually had to return to the hotel to resolve the issue. It was later settled with an apology, saying it was probably overlooked. The situation was inconvenient and could have been avoided with better handling at check-in.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to provide us with your valuable feedback. We extend our sincere apologies for any inconvenience you encountered during your recent stay. As our hotel is an older property, we recognize that certain aspects may not fully meet the expectations of all guests, and we deeply regret any discomfort this may have caused. Sincerely, Dave General Manager
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