Berjaya Waterfront Hotel

Hotels
7.5
/10
Very Good
2,266 reviews

What Guests Say About Their Stay

Staff Friendliness (33)
Room Space (33)
Bedroom (32)
Variety (28)

m***a

8.5
/ 10
The hotel looks like an old building from the outside, but upon entering, it's actually quite large, with plenty of rooms. The room was clean, spacious, and comfortable. I requested a sea view and got both a sea view and a city view, allowing me to enjoy the fireworks on Chinese New Year's Eve. It was absolutely amazing. You could check in straight away in the morning, as it's just a short walk to the port building. If I ever visit Johor again, I'll definitely stay here again.
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Jamaliah b. C.

9.1
/ 10
This is my 2nd stay for my transit to Batam Island. Warm welcome, spacious room & yummy food. Will always come here if I need to enter Batam.

Erwin E. S.

10.0
/ 10
The hotel is comfortable and directly adjacent to the Berjaya Waterfront ferry terminal, so those crossing to Batam can easily walk. There are plenty of restaurants, both inside and outside the port. Recommended for those looking for a relaxing stay.
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widyawaty m.

10.0
/ 10
Very nice hotel, clean, close to everywhere, friendly staff. Check in process was neat, requests were well served. All good!
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Mastora Mastora

9.7
/ 10
Felt like we were staying in a 5-star hotel. The room is spacious, comfortable, clean, and tidy. Recommended hotel.
In the Area
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88 Jalan Ibrahim Sultan, Stulang Laut, Johor Bahru - City Center, Johor Bahru, Johor, Malaysia, 80300

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Berjaya Waterfront Hotel is located in area / city Johor Bahru - City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Berjaya Waterfront Hotel

88 Jalan Ibrahim Sultan, Stulang Laut, Johor Bahru - City Center, Johor Bahru, Johor, Malaysia, 80300
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Overview of Berjaya Waterfront Hotel, Johor Bahru

Standing proudly along the scenic waterfront of Stulang Laut,

Berjaya Waterfront Hotel

is a well-established 4-star property that has long served as a landmark in the heart of Johor Bahru. Located at 88 Jalan Ibrahim Sultan, this 390-room hotel commands sweeping views of the Straits of Johor and places guests within easy reach of Singapore, the city centre, and some of the region's most popular attractions. Whether you are visiting Johor Bahru for business, a family holiday, or a weekend shopping escape, Berjaya Waterfront Hotel delivers a dependable blend of comfort, convenience, and waterfront charm.

What sets this hotel apart is its unique position overlooking both the strait and the historic Royal Johor Polo Club, giving guests a choice of room views that few other properties in Johor Bahru can match. The hotel is also one of the largest MICE (meetings, incentives, conferences, and exhibitions) destinations in the southern region of Malaysia, featuring a Grand Ballroom and the JB Convention and Exhibition Centre with capacity for up to 1,600 guests. This makes it equally suited to corporate travellers and leisure guests seeking a full-service hotel experience.

From its rooftop swimming pool to its multiple on-site dining venues, Berjaya Waterfront Hotel provides a comprehensive stay that allows guests to relax without needing to venture far. The hotel's proximity to the ZON Duty Free shopping complex — just approximately 130 metres away — and the Berjaya Waterfront Ferry Terminal adds further appeal for travellers looking to explore both Malaysia and neighbouring Indonesia from a single base in Johor Bahru.

Room Types at Berjaya Waterfront Hotel, Johor Bahru

Berjaya Waterfront Hotel offers 390 tastefully appointed rooms and suites spread across three distinctive view categories. Every room is fitted with air conditioning, complimentary WiFi, an LED flat-screen television, an IDD telephone, a minibar, coffee and tea making facilities, an iron and ironing board, a personal safe, and a hairdryer. Bathrooms include a bathtub, a separate shower, and bath amenities. All floors are designated non-smoking, ensuring a fresh and pleasant environment throughout the property.

Scenic City Room

The

Scenic City Room

measures a comfortable 30 square metres and is available in both king-sized double and twin-bed configurations. Accommodating up to two guests, this room category offers panoramic views of the Johor Bahru cityscape through large windows, making it an ideal urban sanctuary for travellers who enjoy watching the city lights come alive after sunset. The room is adorned with classic furnishings, plush carpeting, and a cosy seating area where guests can unwind after a day of exploring Johor Bahru. Whether you choose the king bed for a romantic getaway or the twin layout for a trip with a friend or colleague, the Scenic City Room provides all the essentials of a well-equipped 4-star stay at a practical price point.

Polo View Room

For something truly distinctive, the

Polo View Room

presents guests with a rare vantage point overlooking the Royal Johor Polo Club — one of the oldest polo clubs in Malaysia. Also spanning 30 square metres, this room category is available with either a king-sized bed or twin beds and accommodates up to two persons. The timeless elegance of the room is complemented by classic furnishings and a well-appointed seating area. Waking up to views of the manicured polo grounds is an experience unique to Berjaya Waterfront Hotel, and it lends a touch of old-world prestige to your stay in Johor Bahru. This room type is particularly popular with guests who appreciate a quieter, more refined outlook compared to the bustling cityscape.

Sea View Room

The

Sea View Room

is the most sought-after category among the deluxe offerings at Berjaya Waterfront Hotel, and it is easy to understand why. Measuring 30 square metres, these rooms face the shimmering Straits of Johor, offering guests a front-row seat to watch ships and ferries glide across the water. Available with a king-sized bed or twin beds for up to two guests, the Sea View Room prioritises personal space and comfort with a dedicated seating area and the same comprehensive amenity set found across all room types. On a clear day, you can even spot the coastline of Singapore from your window — a reminder of just how close you are to two nations from this single waterfront location in Johor Bahru.

For guests who require additional space, Berjaya Waterfront Hotel also offers

Suite

options at a generous 64 square metres. Available in City View, Polo View, and Sea View configurations, each suite features a separate living area with ample seating, a king-sized or twin-bed arrangement, and enhanced furnishings designed for extended stays or special occasions. Suites accommodate up to two guests and are ideal for business travellers, honeymooners, or anyone who simply wants more room to spread out during their visit to Johor Bahru.

Facilities and Amenities

Berjaya Waterfront Hotel delivers a well-rounded selection of facilities that cater to both relaxation and productivity. The

rooftop outdoor swimming pool

is a highlight, offering guests a refreshing place to swim and sunbathe while taking in elevated views of the Johor Bahru skyline and the strait beyond. Poolside loungers are available, making it a popular spot for unwinding during the warmer hours of the day.

Fitness enthusiasts will appreciate the on-site

fitness centre

, which is equipped with modern cardio and strength training machines. The hotel also houses a

health club

that includes sauna and spa therapy services, allowing guests to indulge in a rejuvenating massage or steam session after a long day of meetings or sightseeing. For evening entertainment,

The Club

offers a lively atmosphere with live music, billiards, and a nightclub experience — a convenient option for guests who want to enjoy a night out without leaving the hotel premises.

Practical amenities are equally well covered.

Complimentary WiFi

is available throughout the hotel, and

free parking

is provided for guests arriving by car — a significant advantage for those driving across the causeway from Singapore or arriving from elsewhere in Johor. The hotel's

business centre

operates around the clock, and the extensive meeting facilities include seven dedicated meeting rooms, two auditoriums, the Grand Ballroom, and the JB Convention and Exhibition Centre. Concierge services, 24-hour room service, and round-the-clock security ensure that every guest's needs are attended to promptly.

Location and Getting There

Berjaya Waterfront Hotel enjoys a strategic location in the Stulang Laut district of Johor Bahru, placing it just minutes away from the Malaysia-Singapore causeway. This prime waterfront position makes it one of the most accessible hotels in the city for visitors arriving from Singapore, whether by bus, taxi, or private car.

From Senai International Airport:

The hotel is approximately 30 kilometres from Senai International Airport. The drive takes around 30 to 40 minutes depending on traffic conditions. Airport taxis are readily available, with fares starting from approximately RM 70 to RM 90. Alternatively, the Causeway Link bus service operates from the airport to JB Sentral, from where the hotel is a short ride away.

From JB Sentral:

Johor Bahru's main railway and transport hub, JB Sentral, is located roughly 2 kilometres from the hotel. Whether you arrive by KTM train from Kuala Lumpur or cross the border via the Shuttle Tebrau from Singapore's Woodlands, reaching Berjaya Waterfront Hotel from JB Sentral is quick and straightforward — a taxi ride of just a few minutes or a short bus journey.

From Singapore:

Travellers coming from Singapore can cross the Johor-Singapore Causeway by bus or taxi and reach the hotel within minutes of clearing the Sultan Iskandar CIQ immigration checkpoint. This proximity to the causeway makes Berjaya Waterfront Hotel an excellent base for visitors who wish to explore Johor Bahru on a short trip from Singapore.

In terms of nearby attractions, guests will find the

ZON Duty Free

shopping complex within walking distance. The

Berjaya Waterfront Ferry Terminal

, which offers ferry services to destinations in Indonesia, is also adjacent to the property. Cultural attractions such as the

Sultan Abu Bakar Royal Palace Museum

(approximately 3 kilometres away), the

Arulmigu Sri Rajakaliamman Glass Temple

, and the

Johor Bahru Chinese Heritage Museum

are all easily accessible. Families visiting Johor Bahru can also venture to Legoland Malaysia and Puteri Harbour Family Theme Park, both located within the Iskandar Malaysia development zone.

Dining at Berjaya Waterfront Hotel, Johor Bahru

With multiple on-site dining venues, Berjaya Waterfront Hotel ensures that guests never have to look far for a satisfying meal. The hotel's flagship restaurant,

Salt 'N' Pepper Café Restaurant

, is located on Level 5 and serves a diverse menu of Malaysian favourites and international cuisine. Open from 6:00 AM to 11:00 PM daily, it is the go-to venue for breakfast, lunch, and dinner. The restaurant's setting along the waterfront provides diners with lovely views of the Straits of Johor, adding a scenic backdrop to every meal. Breakfast here features a spread of local and Western options, giving guests a hearty start before heading out to explore Johor Bahru.

The

Palm Lounge

, also situated on Level 5, offers a more relaxed setting for guests seeking beverages and light refreshments. Whether you fancy a rich cup of local coffee, an afternoon tea, or an evening cocktail, the Palm Lounge caters to all preferences with an extensive drinks menu. On Saturday evenings, the lounge hosts a popular

Saturday Night Buffet Dinner

from 7:00 PM to 10:00 PM, featuring a curated selection of dishes at an accessible price point — a wonderful option for guests looking to enjoy a leisurely weekend dinner without leaving the hotel.

Beyond the main restaurant and lounge, the hotel's additional dining outlets and in-room dining service mean that guests have food and beverage options available around the clock. For those who wish to explore the local food scene, the streets of Johor Bahru are renowned for their hawker fare and kopitiam culture. Popular nearby spots include the eateries around Jalan Wong Ah Fook and the bustling food courts at City Square and KSL City Mall, all within a short drive or taxi ride from the hotel.

Why Stay at Berjaya Waterfront Hotel, Johor Bahru

Unmatched waterfront location:

Few hotels in Johor Bahru can rival the waterfront position of Berjaya Waterfront Hotel. The ability to gaze out over the Straits of Johor from your room, the pool deck, or the restaurant creates a sense of escape that is rare in a busy city centre. This waterfront setting, combined with close proximity to Singapore and the CIQ checkpoint, makes it one of the most conveniently located properties in the region.

Choice of three distinctive views:

The option to select between a cityscape, the historic Royal Johor Polo Club, or the Straits of Johor gives guests a level of personalisation that enhances every stay. Each view offers a completely different character and atmosphere, allowing return visitors to enjoy a fresh experience each time they book at Berjaya Waterfront Hotel.

Comprehensive facilities under one roof:

From the rooftop pool and fitness centre to the health club, nightclub, and multiple restaurants, the hotel provides everything you need without stepping outside. This is particularly valuable for business travellers attending events at the Grand Ballroom or Convention Centre, as well as families who prefer the convenience of on-site entertainment and dining.

Free parking and WiFi:

Complimentary parking and WiFi are amenities that many 4-star hotels in Johor Bahru charge extra for. At Berjaya Waterfront Hotel, both are included at no additional cost, making it an especially practical choice for self-drive visitors and digital nomads alike.

Gateway to two countries:

With the ferry terminal next door offering routes to Indonesia and the Singapore causeway just minutes away, Berjaya Waterfront Hotel uniquely positions guests at the crossroads of three nations. It is an ideal base for travellers who want to maximise their time in Southeast Asia without changing hotels.

Tips for Booking Berjaya Waterfront Hotel, Johor Bahru

Book early for sea-facing rooms:

The Sea View Room is consistently the most popular category at Berjaya Waterfront Hotel, particularly during weekends and Malaysian public holidays when visitors from Singapore flock across the causeway. If a strait view is important to you, secure your booking well in advance — ideally two to three weeks ahead for peak periods.

Consider weekday stays for better value:

As with most hotels in Johor Bahru, room rates at Berjaya Waterfront Hotel tend to be more competitive on weekdays compared to Friday and Saturday nights. If your schedule allows flexibility, a midweek stay can offer the same experience at a friendlier rate, with the added benefit of a quieter pool and restaurant.

Request a high floor:

For the best views — whether you choose the city, polo, or sea category — requesting a higher floor at the time of booking or during check-in can make a noticeable difference. Higher floors enjoy unobstructed panoramas and tend to be quieter, especially for rooms facing the city side of the hotel.

Take advantage of the Saturday buffet:

If your stay falls on a Saturday, the evening buffet dinner at the Palm Lounge is well worth trying. It offers good variety at a reasonable price and saves you the effort of venturing out for dinner after a long day of sightseeing around Johor Bahru.

Check in and check out times:

Standard check-in at Berjaya Waterfront Hotel is from

3:00 PM

, with check-out by

12:00 PM (noon)

. If you are arriving early from Singapore or on a morning flight into Senai Airport, it is worth contacting the hotel ahead of time to enquire about early check-in availability, as this can be arranged subject to room availability.

Leverage Traveloka for the best deals:

Booking through Traveloka often unlocks exclusive promotions, bundle discounts, and member-only rates for Berjaya Waterfront Hotel. Keep an eye on flash sales and seasonal campaigns, especially around major holidays such as Hari Raya, Chinese New Year, and year-end school breaks, when demand for hotels in Johor Bahru peaks and early booking secures the best value.

All facilities in Berjaya Waterfront Hotel

Bar, Cafe and Lounge Berjaya Waterfront Hotel
Bar, Cafe and Lounge
Swimming Pool Berjaya Waterfront Hotel
Swimming Pool
Entertainment Facility Berjaya Waterfront Hotel
Entertainment Facility
Fitness Center Berjaya Waterfront Hotel
Fitness Center
Functional Hall Berjaya Waterfront Hotel
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Pub
  • Snack bar
  • Snacks

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Separate shower and tub
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Sports and Recreations

  • Darts
  • Pool or Snooker

Connectivity

  • Internet point
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Car rental

Accessibilty

  • Disabled access friendly

Things to Do

  • Outdoor pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Berjaya Waterfront Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

For airport transfer, guests must contact hotel directly at least 3 days prior to check-in date with flight details. Guests are required to make prepayment directly to hotel to secure airport transfer. All bookings made from Sunday to Wednesday for the month April 2018 will entitle a complimentary late check-out until 6pm. Valid now till 23rd April. Not applicable for group bookings.
Optional Add On, Pay Upon Arrival 1. SET/BUFFET BREAKFAST AT SALT N PEPPER ADULT: MYR25 PER PERSON PER DAY CHILD (4-11 YRS): MYR12.50 PER PERSON PER DAY 2. SET/ BUFFET LUNCH AT SALT N PEPPER ADULT: MYR40 PER PERSON PER DAY CHILD (4-11 YRS): MYR20 PER PERSON PER DAY 3. SET/BUFFET DINNER AT SALT N PEPPER ADULT: MYR40 PER PERSON PER DAY CHILD (4-11 YRS): MYR20 PER PERSON PER DAY

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Berjaya Waterfront Hotel
400
Number of floors in Berjaya Waterfront Hotel
15
Another facilities in Berjaya Waterfront Hotel
Bellhop, Concierge, Money changer, Doorman, Express check-in

Frequently asked question in Berjaya Waterfront Hotel

What are the check-in and check-out times at Berjaya Waterfront Hotel in Johor Bahru?
At Berjaya Waterfront Hotel, standard check-in time is from 15:00 (3:00 PM) and check-out time is by 12:00 (noon). If you need an early check-in or late check-out, it is recommended to contact the hotel directly in advance, as these requests are subject to availability. Being a popular 4-star hotel in Johor Bahru, booking ahead helps ensure a smooth arrival experience at Berjaya Waterfront Hotel.
What room types are available at Berjaya Waterfront Hotel Johor Bahru?
Berjaya Waterfront Hotel offers 390 well-appointed rooms across several categories to suit different preferences. Guests can choose from the Scenic City Room, which overlooks the Johor Bahru cityscape, the Polo View Room, and the Sea View Room, which provides views of the waterfront. Each room type at this 4-star hotel in Johor Bahru is designed for comfort, making it ideal for both leisure and business travellers visiting Johor Bahru.
Does Berjaya Waterfront Hotel have a swimming pool and gym facilities?
Yes, Berjaya Waterfront Hotel in Johor Bahru features an outdoor swimming pool, a fully equipped fitness centre, and a health club for guests who want to stay active during their stay. These recreational facilities are available to all hotel guests. The 4-star property also includes a nightclub for evening entertainment, making Berjaya Waterfront Hotel a well-rounded destination for relaxation and leisure in Johor Bahru.
Is parking available at Berjaya Waterfront Hotel Johor Bahru?
Yes, Berjaya Waterfront Hotel provides free parking for guests, making it a convenient choice for those driving to Johor Bahru or renting a car during their stay. The complimentary parking facility is a valuable added benefit, especially for travellers exploring Johor Bahru and its surrounding attractions by car. This free parking perk helps guests save on additional costs while staying at Berjaya Waterfront Hotel.
Does Berjaya Waterfront Hotel offer breakfast and dining options in Johor Bahru?
Berjaya Waterfront Hotel boasts four on-site restaurants, giving guests a wide variety of dining options without needing to leave the property. Whether you are looking for local Malaysian cuisine or international dishes, the hotel's multiple dining venues in Johor Bahru cater to different tastes and occasions. Guests are advised to check breakfast inclusion when booking their room at Berjaya Waterfront Hotel, as availability may vary by rate plan.
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More Reviews from Other Guests in Berjaya Waterfront Hotel

Overall Ratings & Reviews Berjaya Waterfront Hotel

Traveloka (1,385)
Other sources (881)
8.1
Very Good
From 1,385 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.4

Service and Facilites

8.0

People often mention about Berjaya Waterfront Hotel
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Staff Friendliness (32)
Bedroom (31)
Accessibility (28)
Room Space (28)
Bathroom (27)
Variety (27)
Check-in/out Time (24)
Surroundings (23)
Wifi (23)
Hotel Area (23)
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Traveler Reviews Berjaya Waterfront Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly and helpful. The breakfast selection was extensive and delicious. Since this is an older hotel, the beds are still spring-coated, though still comfortable.
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E***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 week(s) ago
There is something unpleasant. Staying for 2 nights, I asked for a change of towels, but they were not changed. I also asked for a quick room cleaning, but it was not done.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Thanks for taking the time to give your feedback. We're sorry to hear the housekeeping service weren't up to the standard you've come to expect from us. We have personally addressed this with our housekeeping staff to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The room was spacious and the bathroom was decent, but the breakfast was mostly local Malaysian food, so there wasn’t much for us to eat. There seemed to be a large nightclub either in the basement of the hotel or in the building next door. Since we stayed on a Friday night, we could still feel the vibration from the loud music all night long, even from our room on the 15th floor. It was quite a surprising experience.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Valued Guest, Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely, Dave General Manager
Z***A
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
Noise from the club was so loud and not suitable for family, feeling so disturbed, very bad experience due to noise from club.
1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the noise from the club during your stay. We understand how this affected your comfort, especially for a family stay, and we regret the inconvenience caused. Your comments have been noted seriously, and we will review this matter to improve our guests’ experience. We hope to have the opportunity to welcome you again for a more pleasant stay in the future. Sincerely, Dave General Manager
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Very good, friendly and can be recommended.
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1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Valued Guests, Thank you so much for your valuable feedback and comments. During these difficult times, your kind words are a great source of encouragement to us. We are delighted that you enjoyed your stay at our hotel. We sincerely hope to welcome you back again. Thank you again. Dave
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K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 9 week(s) ago
The food menu isn't extensive, just standard, unvaried options. Rooms also lack regular cleaning.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for staying at our hotel and for providing us with your valuable feedback. We will take your suggestions into consideration to improve our food options, especially local cuisine. We look forward to welcoming you back again. Thank you again. General Manager, Dave
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff so friendly, nice room, but that day at early morning got someone keep pressing our bell 🔔, don't know is who.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for your feedback. We are glad to hear that you found our staff friendly and enjoyed the room. However, we sincerely apologize for the disturbance early in the morning caused by repeated doorbell ringing. We understand how this may have affected your rest and will look into this matter to prevent it from happening again. We truly appreciate your understanding and hope to welcome you back for a more comfortable stay in the future. Sincerely, Dave General Manager
J***i
icon-Transit
Transit
icon-origin-TRAVELOKA
5.0
/10
Reviewed 11 week(s) ago
I stayed for one night. The bathroom floor and bathtub were extremely slippery. I had an accident, slipping and falling. I will never stay at this hotel again, ever. This hotel is highly not recommended. There is no dedicated shower. There is only a bathtub.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the incidents that occurred during your stay, particularly the slips and falls on the bathroom floor and in the bathtub. We take this matter very seriously, as the safety and comfort of all our guests are our top priority. We will inspect the bathroom's safety features and take appropriate corrective action immediately. Thank you again. General Manager, Dave
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S***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel room sea view can see Singapore from the room. Location easy to find.
1 people find it helpful
Accommodation's Reply
16 Mar 2026
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The hotel looks like an old building from the outside, but upon entering, it's actually quite large, with plenty of rooms. The room was clean, spacious, and comfortable. I requested a sea view and got both a sea view and a city view, allowing me to enjoy the fireworks on Chinese New Year's Eve. It was absolutely amazing. You could check in straight away in the morning, as it's just a short walk to the port building. If I ever visit Johor again, I'll definitely stay here again.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and your room at Success Beach Hotel. We hope to welcome you back again soon! Thank you! General Manager, Dave
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Andry G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
That was a good experience to stay in there.
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Accommodation's Reply
22 Jan 2026
Dear Andry, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Stefan
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Club next to hotel and nearby eating places
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Accommodation's Reply
22 Jan 2026
Dear Stefan, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Jamaliah b. C.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
This is my 2nd stay for my transit to Batam Island. Warm welcome, spacious room & yummy food. Will always come here if I need to enter Batam.
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Accommodation's Reply
16 Jan 2026
Pn Jamaliah, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 23 week(s) ago
Spacious room, comfortable bed, plenty of parking, but the bathtub & water cover on the bathroom floor is clogged. The staff is very helpful. The room view is towards the sea but nothing interesting (only a view of the factory in the other country). Next to a quiet mall. Coincidentally, the accommodation was during a birthday celebration but there was nothing interesting here
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Nice hotel, clean, good service, close to all access.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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C***g
icon-origin-TRAVELOKA
8.7
/10
Reviewed 25 week(s) ago
Area has nice vibes but hotel is pretty dated (can't complain for the price paid)
1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 25 week(s) ago
I booked this property for 2 nights. Upon check-in, the receptionist did not mention that the booking was recorded as 1 night only. While I was out for work, I received a call asking about my check-out time. I explained that my booking was for 2 nights, but was told the property had only received a 1-night booking. I had to go back and forth calling Traveloka and the hotel while at work, and eventually had to return to the hotel to resolve the issue. It was later settled with an apology, saying it was probably overlooked. The situation was inconvenient and could have been avoided with better handling at check-in.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to provide us with your valuable feedback. We extend our sincere apologies for any inconvenience you encountered during your recent stay. As our hotel is an older property, we recognize that certain aspects may not fully meet the expectations of all guests, and we deeply regret any discomfort this may have caused. Sincerely, Dave General Manager
Atik
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
The hotel staff is friendly, the hotel location is easy to reach, with walking distance from Stulang Laut port very close. The rooms are clean. It is very comfortable to stay at this hotel, not far from the hotel there are many places to eat. Next time if I go to Johor Baru I will stay here again
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Mr. Attic, Thank you for choosing our hotel and for your positive review. We are very pleased that you enjoyed your stay at Success Beach Hotel. We look forward to welcoming you back soon. Thank you! General Manager Dave
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A***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
great for it's price but the flush and air con weren't working well.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Thanks for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our maintenance team to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future. Thank you. Dave General Manager
S***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Nice experience to stay in this hotel.
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Accommodation's Reply
17 Nov 2025
Dear Guest, Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time. Best Regards, Dave General Manager Berjaya Waterfront Hotel Johor Bahru
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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Overall Ratings & Reviews Berjaya Waterfront Hotel

Traveloka (1,385)
Other sources (881)
8.1
Very Good
From 1,385 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.4

Service and Facilites

8.0

People often mention about Berjaya Waterfront Hotel
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Staff Friendliness (32)
Bedroom (31)
Accessibility (28)
Room Space (28)
Bathroom (27)
Variety (27)
Check-in/out Time (24)
Surroundings (23)
Wifi (23)
Hotel Area (23)
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Traveler Reviews Berjaya Waterfront Hotel

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly and helpful. The breakfast selection was extensive and delicious. Since this is an older hotel, the beds are still spring-coated, though still comfortable.
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E***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 week(s) ago
There is something unpleasant. Staying for 2 nights, I asked for a change of towels, but they were not changed. I also asked for a quick room cleaning, but it was not done.
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Accommodation's Reply
23 May 2026
Dear Valued Guest, Thanks for taking the time to give your feedback. We're sorry to hear the housekeeping service weren't up to the standard you've come to expect from us. We have personally addressed this with our housekeeping staff to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The room was spacious and the bathroom was decent, but the breakfast was mostly local Malaysian food, so there wasn’t much for us to eat. There seemed to be a large nightclub either in the basement of the hotel or in the building next door. Since we stayed on a Friday night, we could still feel the vibration from the loud music all night long, even from our room on the 15th floor. It was quite a surprising experience.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Valued Guest, Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again. Sincerely, Dave General Manager
Z***A
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
Noise from the club was so loud and not suitable for family, feeling so disturbed, very bad experience due to noise from club.
1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the noise from the club during your stay. We understand how this affected your comfort, especially for a family stay, and we regret the inconvenience caused. Your comments have been noted seriously, and we will review this matter to improve our guests’ experience. We hope to have the opportunity to welcome you again for a more pleasant stay in the future. Sincerely, Dave General Manager
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Very good, friendly and can be recommended.
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1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Valued Guests, Thank you so much for your valuable feedback and comments. During these difficult times, your kind words are a great source of encouragement to us. We are delighted that you enjoyed your stay at our hotel. We sincerely hope to welcome you back again. Thank you again. Dave
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K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 9 week(s) ago
The food menu isn't extensive, just standard, unvaried options. Rooms also lack regular cleaning.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for staying at our hotel and for providing us with your valuable feedback. We will take your suggestions into consideration to improve our food options, especially local cuisine. We look forward to welcoming you back again. Thank you again. General Manager, Dave
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff so friendly, nice room, but that day at early morning got someone keep pressing our bell 🔔, don't know is who.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you for your feedback. We are glad to hear that you found our staff friendly and enjoyed the room. However, we sincerely apologize for the disturbance early in the morning caused by repeated doorbell ringing. We understand how this may have affected your rest and will look into this matter to prevent it from happening again. We truly appreciate your understanding and hope to welcome you back for a more comfortable stay in the future. Sincerely, Dave General Manager
J***i
icon-Transit
Transit
icon-origin-TRAVELOKA
5.0
/10
Reviewed 11 week(s) ago
I stayed for one night. The bathroom floor and bathtub were extremely slippery. I had an accident, slipping and falling. I will never stay at this hotel again, ever. This hotel is highly not recommended. There is no dedicated shower. There is only a bathtub.
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Accommodation's Reply
16 May 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the incidents that occurred during your stay, particularly the slips and falls on the bathroom floor and in the bathtub. We take this matter very seriously, as the safety and comfort of all our guests are our top priority. We will inspect the bathroom's safety features and take appropriate corrective action immediately. Thank you again. General Manager, Dave
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S***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel room sea view can see Singapore from the room. Location easy to find.
1 people find it helpful
Accommodation's Reply
16 Mar 2026
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Dave General Manager
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The hotel looks like an old building from the outside, but upon entering, it's actually quite large, with plenty of rooms. The room was clean, spacious, and comfortable. I requested a sea view and got both a sea view and a city view, allowing me to enjoy the fireworks on Chinese New Year's Eve. It was absolutely amazing. You could check in straight away in the morning, as it's just a short walk to the port building. If I ever visit Johor again, I'll definitely stay here again.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and your room at Success Beach Hotel. We hope to welcome you back again soon! Thank you! General Manager, Dave
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Andry G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
That was a good experience to stay in there.
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Accommodation's Reply
22 Jan 2026
Dear Andry, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Stefan
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Club next to hotel and nearby eating places
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Accommodation's Reply
22 Jan 2026
Dear Stefan, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Jamaliah b. C.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
This is my 2nd stay for my transit to Batam Island. Warm welcome, spacious room & yummy food. Will always come here if I need to enter Batam.
Find this review helpful?
Accommodation's Reply
16 Jan 2026
Pn Jamaliah, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 23 week(s) ago
Spacious room, comfortable bed, plenty of parking, but the bathtub & water cover on the bathroom floor is clogged. The staff is very helpful. The room view is towards the sea but nothing interesting (only a view of the factory in the other country). Next to a quiet mall. Coincidentally, the accommodation was during a birthday celebration but there was nothing interesting here
Read More
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Nice hotel, clean, good service, close to all access.
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your stay and for your valuable feedback. We are delighted to hear that you were satisfied with the service and accommodation at Success Beach Hotel. We hope to welcome you back again soon. Thank you, Hotel Manager, Dave
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C***g
icon-origin-TRAVELOKA
8.7
/10
Reviewed 25 week(s) ago
Area has nice vibes but hotel is pretty dated (can't complain for the price paid)
1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Sincerely, Dave General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 25 week(s) ago
I booked this property for 2 nights. Upon check-in, the receptionist did not mention that the booking was recorded as 1 night only. While I was out for work, I received a call asking about my check-out time. I explained that my booking was for 2 nights, but was told the property had only received a 1-night booking. I had to go back and forth calling Traveloka and the hotel while at work, and eventually had to return to the hotel to resolve the issue. It was later settled with an apology, saying it was probably overlooked. The situation was inconvenient and could have been avoided with better handling at check-in.
Read More
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for taking the time to provide us with your valuable feedback. We extend our sincere apologies for any inconvenience you encountered during your recent stay. As our hotel is an older property, we recognize that certain aspects may not fully meet the expectations of all guests, and we deeply regret any discomfort this may have caused. Sincerely, Dave General Manager
Atik
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
The hotel staff is friendly, the hotel location is easy to reach, with walking distance from Stulang Laut port very close. The rooms are clean. It is very comfortable to stay at this hotel, not far from the hotel there are many places to eat. Next time if I go to Johor Baru I will stay here again
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Mr. Attic, Thank you for choosing our hotel and for your positive review. We are very pleased that you enjoyed your stay at Success Beach Hotel. We look forward to welcoming you back soon. Thank you! General Manager Dave
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A***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
great for it's price but the flush and air con weren't working well.
Find this review helpful?
Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Thanks for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our maintenance team to ensure this won't happen again. We certainly look forward to welcoming you back to our hotel in the future. Thank you. Dave General Manager
S***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Nice experience to stay in this hotel.
Find this review helpful?
Accommodation's Reply
17 Nov 2025
Dear Guest, Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time. Best Regards, Dave General Manager Berjaya Waterfront Hotel Johor Bahru
Number of reviews per page
20
40