Sandos Playacar All Inclusive

Others
7.4
/10
Pleasant
1,344 reviews

What Guests Say About Their Stay

James

10.0
/ 10
As a first time visitor, the beach location is noteworthy, their staff / employees are throughout the area to provide exceptional visitor care and assistance, and the variety of restaurants are impressive .

Sergey

10.0
/ 10
We loved our stay at this massive resort! Highlights included the incredible evening shows and the fun of feeding the local farm animals. Our 2-bedroom hacienda fit five of us perfectly. Pro tip: the buffet is often better than the à la carte restaurants, though be prepared to book all restaurants in advance. Cupcake cafe was amazing.We’ll definitely be back!

Larry W

10.0
/ 10
Two people made the trip excellent. The first was the young man that checked me in when I arrived. He noted the room reserved for me was a ground floor room in the family section. He suggested, given the length of me stay that I consider a room in the adult section with an ocean view. I agreed and paid the upgrade. This was an excellent recommendation. It made my stay top notch. The other person was Zyanya from the Guest Experience Team. She proactively contacted me and determined by interest in area tours and got me scheduled. She stayed in contact with me via text to see how the tours went and wheat else she could help me with. She offered to make meal reservations for me, and whatever other hotel services she could assist with. She remained in contact until the day I checked out. She was excellent in determining me needs and making my stay was pleasant. These two people make my stay wonderful. Without them it would have been an “okay” experience, with them it was an “excellent” experience.
In the Area
See Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Sandos Playacar All Inclusive is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sandos Playacar All Inclusive

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Discover More About Sandos Playacar All Inclusive

Location


Staying at Sandos Playacar All Inclusive is a good choice when you are visiting Solidaridad.

About Sandos Playacar All Inclusive

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The accommodation’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sandos Playacar All Inclusive exclusively for you.

Get precious and unforgettable moment during your stay at Sandos Playacar All Inclusive.

All facilities in Sandos Playacar All Inclusive

Others Sandos Playacar All Inclusive
Others

Things to Do

  • Shops
  • Waterpark
  • Beach umbrella
  • Hot tub
  • Outdoor pool
  • Poolside bar
  • Turkish bath
  • Spa
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Restaurant

Food and Drinks

  • Bar
  • Poolside bar
  • Nightclub
  • Snack bar

General

  • Smoking area
  • Banquet
  • Parking
  • Terrace

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard
  • Tennis court

Nearby Facilities

  • Souvenir shop
  • Hair salon
  • ATM/Banking

Kids and Pets

  • Babysitting with surcharge
  • Supervised childcare

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • Free WiFi
  • Internet point

Shuttle Service

  • Airport transfer (surcharge)

Business Facilities

  • Meeting rooms

Accommodation Policy & General Information in Sandos Playacar All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:30 - to 12:00
Available rooms at Sandos Playacar All Inclusive
819
Number of floors in Sandos Playacar All Inclusive
3
Another facilities in Sandos Playacar All Inclusive
Shops, Waterpark, Beach umbrella, Hot tub, Outdoor pool

Frequently asked questions about Sandos Playacar All Inclusive

What are available facilities at Sandos Playacar All Inclusive?
There are top facilites at Sandos Playacar All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sandos Playacar All Inclusive?
The standard check-in time at Sandos Playacar All Inclusive is starting from 15:00 - 23:30 while the latest check-out time is at Before 12:00
What is the star rating of Sandos Playacar All Inclusive?
Sandos Playacar All Inclusive has a 4.0-star rating.
How many floors does Sandos Playacar All Inclusive have?
Sandos Playacar All Inclusive has 3.
How many rooms are available at Sandos Playacar All Inclusive?
Sandos Playacar All Inclusive has 819.
See All

Sandos Playacar All Inclusive reviews and ratings

7.4
Pleasant
From 1,344 reviews
Cleanliness

8.2

Room Comfort

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
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Traveller Reviews Sandos Playacar All Inclusive

Number of reviews per page
20
40
Top reviews
James
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

As a first time visitor, the beach location is noteworthy, their staff / employees are throughout the area to provide exceptional visitor care and assistance, and the variety of restaurants are impressive .
Sergey
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved our stay at this massive resort! Highlights included the incredible evening shows and the fun of feeding the local farm animals. Our 2-bedroom hacienda fit five of us perfectly. Pro tip: the buffet is often better than the à la carte restaurants, though be prepared to book all restaurants in advance. Cupcake cafe was amazing.We’ll definitely be back!
Read More
Micah B
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was a great place to stay definitely going back!
Larry W
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Two people made the trip excellent. The first was the young man that checked me in when I arrived. He noted the room reserved for me was a ground floor room in the family section. He suggested, given the length of me stay that I consider a room in the adult section with an ocean view. I agreed and paid the upgrade. This was an excellent recommendation. It made my stay top notch. The other person was Zyanya from the Guest Experience Team. She proactively contacted me and determined by interest in area tours and got me scheduled. She stayed in contact with me via text to see how the tours went and wheat else she could help me with. She offered to make meal reservations for me, and whatever other hotel services she could assist with. She remained in contact until the day I checked out. She was excellent in determining me needs and making my stay was pleasant. These two people make my stay wonderful. Without them it would have been an “okay” experience, with them it was an “excellent” experience.
Read More
Cynthia
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is a time share all inclusive deal, if you do not buy anything from them, they start treating you like crap, at the beginning they make you feel like you are a king, bring you drinks, and chairs and everything else. Everywhere you go, all the poor employees complain about the poor management and the bad treatment that they received from this Huge company. I know is always 2 dides of the storym but after we refuse to buy their "deal" we were nobody there. Amenities are ok, but they have sections exclusives for adults, why? who knows but they are so close to eachother that it makes you feel that you have a pee section in a pool. Food is good but you must have reservations for the other restaurants that you need to call and call to make them until you give up. They do have a nice beach area, but that is what Cancun offers after all. No need to be in this Huge place feeling so out of place because you don't buy their deals. The pools are open until 8pm but good luck trying to find a dry towel services, lights along the pool or drinks, forget it!. Even the employees are cleaning with a head lamp, why? I do not understand. We will not stay again in a place like this for sure.
Read More
Louise
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Grounds are beautiful and staff friendly.
Cynthia Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Definitely one of the best resorts I’ve been to in a long time! Variety of food was fantastic! On nights that we went to the buffet instead of a restaurant, it was probably even better. Beach was terrific, staff was friendly, everything was clean, could’ve asked for a better vacation!
Jeffrey A
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bracelet issue was a mess staff getting greedy when it comes to service and the American dollar
Avigail
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is huge and some of the rooms are very far from the main areas. Most of the time the hot water pressure in the shower was very low and it was difficult to shower. Pool slides are nice but my kids found them a bit small. The food selection was good and the teens club was great for the kids but opens after 15:00.
ENRIQUE
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room location!
Maria
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The beach was very beautiful. Our room was clean and beautiful. Staff was not to to helpful of basics information of the hotel. Nothing horrible.
Rochelle Janee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Food has increased in quality since last stay.
Jean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our recent stay was excellent. The food was awesome with such a wide variety of foods to choose from at the buffet. The food was very good at the à la cart restaurants that we went to. The beach was awesome and very relaxing. The only negative is that the rooms could definitely use some love. The employees were awesome as well. We signed up and became Royal Elite members on this trip and were very impressed with the extras that come with that. They truly make you feel like you part of the family. Thank you to everyone at Sandos. My sister and I will be there at the end of January. We look forward to seeing you all soon. 😊
Read More
Tom
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great spot
UMUT
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beach, food and everything was great
Larisa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean, nice, beautiful paradise!
MAYRA
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was clean and cleaning and lobby staff was very friendly. Some of the staff at restaurants or bars not so much but overall the stay was nice. My only feedback is the train system. My suggestion would be for a line to be created for those that have arrived first to ride the train. The current system put those who are vulnerable not be able to ride the train and have to wait for the next. Right now its like survival of the fittest to ride the train.
Read More
Enedina
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great customer service !!! Clean
maria
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

went for my birthday , with more family they got upgraded and i didnt , i got a good room but room was hot , A/C wasnt working well . But we made the best of it
Timothy Keith
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was wonderful, staff was excellent. The rooms were very nice and cleaned daily. I love the many options of food. Plenty of great activities to do throuout the day.
Number of reviews per page
20
40

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Others 4 Sandos Playacar All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 1,344 reviews
Cleanliness

8.2

Room Comfort

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Sandos Playacar All Inclusive

Number of reviews per page
20
40
Top reviews
James
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

As a first time visitor, the beach location is noteworthy, their staff / employees are throughout the area to provide exceptional visitor care and assistance, and the variety of restaurants are impressive .
Sergey
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved our stay at this massive resort! Highlights included the incredible evening shows and the fun of feeding the local farm animals. Our 2-bedroom hacienda fit five of us perfectly. Pro tip: the buffet is often better than the à la carte restaurants, though be prepared to book all restaurants in advance. Cupcake cafe was amazing.We’ll definitely be back!
Read More
Micah B
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was a great place to stay definitely going back!
Larry W
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Two people made the trip excellent. The first was the young man that checked me in when I arrived. He noted the room reserved for me was a ground floor room in the family section. He suggested, given the length of me stay that I consider a room in the adult section with an ocean view. I agreed and paid the upgrade. This was an excellent recommendation. It made my stay top notch. The other person was Zyanya from the Guest Experience Team. She proactively contacted me and determined by interest in area tours and got me scheduled. She stayed in contact with me via text to see how the tours went and wheat else she could help me with. She offered to make meal reservations for me, and whatever other hotel services she could assist with. She remained in contact until the day I checked out. She was excellent in determining me needs and making my stay was pleasant. These two people make my stay wonderful. Without them it would have been an “okay” experience, with them it was an “excellent” experience.
Read More
Cynthia
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is a time share all inclusive deal, if you do not buy anything from them, they start treating you like crap, at the beginning they make you feel like you are a king, bring you drinks, and chairs and everything else. Everywhere you go, all the poor employees complain about the poor management and the bad treatment that they received from this Huge company. I know is always 2 dides of the storym but after we refuse to buy their "deal" we were nobody there. Amenities are ok, but they have sections exclusives for adults, why? who knows but they are so close to eachother that it makes you feel that you have a pee section in a pool. Food is good but you must have reservations for the other restaurants that you need to call and call to make them until you give up. They do have a nice beach area, but that is what Cancun offers after all. No need to be in this Huge place feeling so out of place because you don't buy their deals. The pools are open until 8pm but good luck trying to find a dry towel services, lights along the pool or drinks, forget it!. Even the employees are cleaning with a head lamp, why? I do not understand. We will not stay again in a place like this for sure.
Read More
Louise
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Grounds are beautiful and staff friendly.
Cynthia Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Definitely one of the best resorts I’ve been to in a long time! Variety of food was fantastic! On nights that we went to the buffet instead of a restaurant, it was probably even better. Beach was terrific, staff was friendly, everything was clean, could’ve asked for a better vacation!
Jeffrey A
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bracelet issue was a mess staff getting greedy when it comes to service and the American dollar
Avigail
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is huge and some of the rooms are very far from the main areas. Most of the time the hot water pressure in the shower was very low and it was difficult to shower. Pool slides are nice but my kids found them a bit small. The food selection was good and the teens club was great for the kids but opens after 15:00.
ENRIQUE
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room location!
Maria
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The beach was very beautiful. Our room was clean and beautiful. Staff was not to to helpful of basics information of the hotel. Nothing horrible.
Rochelle Janee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Food has increased in quality since last stay.
Jean
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our recent stay was excellent. The food was awesome with such a wide variety of foods to choose from at the buffet. The food was very good at the à la cart restaurants that we went to. The beach was awesome and very relaxing. The only negative is that the rooms could definitely use some love. The employees were awesome as well. We signed up and became Royal Elite members on this trip and were very impressed with the extras that come with that. They truly make you feel like you part of the family. Thank you to everyone at Sandos. My sister and I will be there at the end of January. We look forward to seeing you all soon. 😊
Read More
Tom
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great spot
UMUT
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beach, food and everything was great
Larisa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean, nice, beautiful paradise!
MAYRA
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was clean and cleaning and lobby staff was very friendly. Some of the staff at restaurants or bars not so much but overall the stay was nice. My only feedback is the train system. My suggestion would be for a line to be created for those that have arrived first to ride the train. The current system put those who are vulnerable not be able to ride the train and have to wait for the next. Right now its like survival of the fittest to ride the train.
Read More
Enedina
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great customer service !!! Clean
maria
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

went for my birthday , with more family they got upgraded and i didnt , i got a good room but room was hot , A/C wasnt working well . But we made the best of it
Timothy Keith
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was wonderful, staff was excellent. The rooms were very nice and cleaned daily. I love the many options of food. Plenty of great activities to do throuout the day.
Number of reviews per page
20
40