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All the staff were wonderful. Special thanks to Sandra and the concierge. The beach was well-maintained. The kids were very happy.

El personal muy atento y amable, el buffet con variedad de platillos ricos. Tienen carritos de transporte para distancias largas. Para las reservaciones en los restaurantes le dan prioridad a los que son miembros o que hayan reservado directo con ellos. Si vas de agencia posiblemente no vivas la experiencia. La habitación tenia una gotera, se metio el reporte y nunca se solucionó.

The Resort is okay. I feel that if you’re not a member of this resort you will be excluded from most of the areas, activities and restaurants. Other than that the staff is nice and food is good. If you manage to make a reservation on a restaurant I highly recommend you the French

Muy amables, la comida SUPER BIEN, la playa minimo de sargazo y limpia muy amplia, no te molestan con tanta venta

Perfect place

Room service menu was limited and often out of items. Nice place but not so many amenities.

Beautiful hotel, but don’t expect pool side service. If you are use to any other destinations in Mexico like Cabo or Mazatlán, you will have to go to bar to get your drinks and go eat inside the restaurants. The breakfast buffet was great but the dinner situation sucked. Even if you tried to make a reservation they would tell you they were full but if you bought a bottle of wine some how you could get in and once in they places were literally 25% full and staff members standing around. What is the point of all inclusive if you have to pay extra for just basic stuff like dinner. I get they want you to get a time share but I paid more not having a time share! Probably would not return. Our room was very nice though, but the dinner situation and no pool side service really sucked!

We traveled during the month of May as a family of 5 people ( 2 adults and 3 kids age 15, 12, and 9) Let me start by saying the food variety is amazing, ocean is beautiful and staff is super friendly. Ladies on the beach( Claudia and Monse) tend to provide nice entertainment. I highly recommend this resort.

The pools were perfect for all ages! The staff was very friendly and extremely accommodating. Would travel here again!

Family-friendly

Nice place to stay with kids.

Nice stay, they upgraded our room after the first night since our thermostat didn’t work properly and we got an ocean view. Staff was good, food was better than some other resorts we’ve been to. Beach was nice but learning we prefer ones we can snorkel from. Pools nice, some activities. Overall good value!

Solid 3 star resort! Most of the staff were very helpful and friendly. Our guest services representatives went above and beyond. I lost some jewlery in the spa and they were able to retrieve it! The spa was a great experience! Wild life was fun! Had all the amenities we needed to stay entertained. It is a large resort, required a lot of walking if you did not want to wait for the shuttle. Elevators in our building were not operational. Food was good (not great) throughout the resort. We liked Asana the best for al la carte.

Outdated room

Tuvimos una excelente atención del equipo de Expedia Melisa, Zyanya, Majo y Mar que nos apoyaron en todo momento. Lo único fue que encontramos zargazo en la playa y aunque el staff se preocupaba por limpiar, la verdad si no era tan cómodo estar por allí. Lindo hotel e instalaciones los niños la disfrutaron mucho

arrived at the hotel, firstly it looks out dated, the elevator to our level was not working and then our wrist bands to enter the room didn't work. Once we got a new room sorted, the furniture and pull out sofa was dirty and had stains, the shower water pressure doesn't work properly... and worst yet... bed bugs!!! my son got hit hard the most, the hotel doctor confirmed that the rash all over his body was caused by them... the food it terrible, and the waiting time for the resort transit to get from one area of the resort to the other side is frustrating, I wouldnt waste my time and money on this place. never again..

Over all our stay is good the food are great staff are very friendly and helpful. rooms are always clean. The only. thing I don’t like it’s too far to the beach and most of all the restaurants are fully booked so we have no choice but to always eat at the buffet.. ocean is nice but too many seeweed so it’s hard to play at the sea.

Chambre très propre, personnel toujours souriant et efficace, le buffet est excellent avec beaucoup de choix, les piscines très agréables, la plage était nettoyée tous les jours et les spectacles très beaux. Tout n’était pas au point (pas de draps pour le 5 eme , jacuzzi non chauffé ) mais dès qu on demande c fait rapidement. Seul bémol, nous avons attendu pour venir chercher nos bagages pour le départ et avons finalement nous débrouiller seuls et l hôtel est grand ! . Il manque aussi des précisions à l arrivée pour les horaires piscines et buffet et restos ouverts. Très bon séjour dans l ensemble je recommande!

The hotel was beautiful however the main lobby was very hot. The suite we stayed was clean but as we arrive the toilet was broken I have to ask them to fix it twice the sliding door is also hard to open they had to fix it during my stay. My suite was not cleaned everyday unless I put the sign to clean it and I’m not sure If there was a bed bugs in the bed my son was has three bites and got swollen. The food was great and the stuff will friendly but some stuff in the buffet and the pool bar are not welcoming and hard to approach. The massage spa was the best stuff was very friendly and the massage was very good. Over all I will rate my stay 7/10.

Quiero agradecer sinceramente a todo el equipo de Experiencia del Huésped de Sandos Playacar por hacer de nuestra estancia algo verdaderamente especial. Desde el primer momento nos hicieron sentir como en casa, siempre atentos, amables y con una actitud increíble. Un reconocimiento muy especial para Melisa, Zyanya, Majo y Mar, quienes estuvieron pendientes de cada detalle y siempre con una sonrisa. Su dedicación y calidez marcaron la diferencia en nuestras vacaciones. También queremos destacar a Carlos, en el bar de la piscina de adultos, quien nos atendió de maravilla, siempre amable, rápido y con excelentes bebidas que hicieron nuestros días aún más agradables. Sin duda, gracias a todos ustedes nos llevamos recuerdos inolvidables y momentos maravillosos. Recomiendo totalmente este lugar y, por supuesto, esperamos regresar muy pronto. ¡Muchísimas gracias por todo! Atentamente, Fernando