Sandos Playacar All Inclusive

Resor
Lagi cari kamar buat kamu...
7,8
Memuaskan
1.319 ulasan

Kesan Menginap Tamu Lain

Michael

10,0
/ 10
My family and I had the best time! All of the resort staff are friendly and helpful. The sargassum made the beach unpleasant, but that’s not the hotel’s fault. My kids loved the family pool and the nightly shows.
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Jason William

10,0
/ 10
Great staff great beach great food. Daniel at the meeting point Is always great. Same for Carlos puc, Rodrigo, and the other Carlos!
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Ana Julia

10,0
/ 10
Personal muy amable, aunque no tuve oportunidad de realizar cenas en los restaurantes a la carta, el bufet era muy completo y con muy buen sabor
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Area Akomodasi
Lihat Peta
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Fasilitas Utama

Selengkapnya
Kolam Renang
Restoran
Resepsionis 24 Jam
Parkir
WiFi
Lift
Menginap di Sandos Playacar All Inclusive saat anda sedang berada di Solidaridad adalah sebuah pilihan cerdas. Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.
Selengkapnya

Info Lokasi di sekitar Sandos Playacar All Inclusive

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Temukan Tempat Lainnya
Lobi Sandos Playacar All Inclusive
Lobi 2 Sandos Playacar All Inclusive

Lebih Lanjut tentang Sandos Playacar All Inclusive

Sandos Playacar All Inclusive: Surga Liburan di Playa del Carmen, Meksiko

Meksiko, dengan keindahan alamnya yang memukau dan budaya yang kaya, selalu menjadi destinasi impian bagi banyak wisatawan. Salah satu permata tersembunyi di negara ini adalah Playa del Carmen, sebuah kota pantai yang menawarkan kombinasi sempurna antara relaksasi, petualangan, dan hiburan. Di jantung Playa del Carmen, tepatnya di Solidaridad, Estado de Quintana Roo, berdiri megah Sandos Playacar All Inclusive, sebuah resor yang menjanjikan pengalaman liburan tak terlupakan.

Mengapa Memilih Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive bukan sekadar penginapan, melainkan sebuah pengalaman. Resor ini menawarkan konsep "all-inclusive" yang membebaskan Anda dari segala kerepotan. Semua kebutuhan Anda, mulai dari makanan dan minuman hingga aktivitas dan hiburan, sudah termasuk dalam paket. Ini berarti Anda dapat bersantai sepenuhnya dan menikmati liburan tanpa khawatir tentang biaya tambahan.

Berikut adalah beberapa alasan mengapa Sandos Playacar All Inclusive adalah pilihan yang tepat untuk liburan Anda:

  • Lokasi Strategis: Terletak di Playa del Carmen, Anda akan memiliki akses mudah ke pantai berpasir putih yang indah, air laut yang jernih, dan berbagai atraksi wisata.
  • Fasilitas Lengkap: Resor ini menawarkan berbagai fasilitas, termasuk kolam renang, restoran, bar, pusat kebugaran, spa, dan klub anak-anak.
  • Pilihan Kamar yang Beragam: Sandos Playacar All Inclusive memiliki berbagai jenis kamar dan suite yang dirancang untuk memenuhi kebutuhan dan anggaran yang berbeda.
  • Makanan dan Minuman Tanpa Batas: Nikmati berbagai hidangan lezat dari berbagai restoran dan bar yang menyajikan masakan internasional dan lokal.
  • Aktivitas dan Hiburan: Resor ini menawarkan berbagai aktivitas, seperti olahraga air, kelas memasak, pertunjukan live, dan klub malam.

Fasilitas Unggulan di Sandos Playacar All Inclusive

Sandos Playacar All Inclusive menawarkan berbagai fasilitas yang dirancang untuk membuat liburan Anda senyaman dan semenyenangkan mungkin. Berikut adalah beberapa fasilitas unggulan yang dapat Anda nikmati:

Kolam Renang dan Pantai

Resor ini memiliki beberapa kolam renang yang indah, termasuk kolam renang utama, kolam renang anak-anak, dan kolam renang khusus untuk dewasa. Anda juga dapat bersantai di pantai pribadi yang berpasir putih, berjemur di bawah sinar matahari, atau berenang di air laut yang jernih.

Restoran dan Bar

Sandos Playacar All Inclusive menawarkan berbagai pilihan restoran dan bar yang menyajikan berbagai macam masakan, mulai dari hidangan internasional hingga masakan lokal Meksiko. Anda dapat menikmati makanan lezat dan minuman menyegarkan sepanjang hari.

  1. Restoran Buffet: Nikmati berbagai pilihan makanan untuk sarapan, makan siang, dan makan malam.
  2. Restoran A la Carte: Cicipi hidangan lezat dari berbagai restoran khusus, seperti restoran Italia, Meksiko, dan Asia.
  3. Bar: Bersantai dan nikmati koktail, bir, anggur, dan minuman lainnya di berbagai bar yang terletak di seluruh resor.

Spa dan Pusat Kebugaran

Manjakan diri Anda dengan perawatan spa yang menenangkan di spa resor. Anda dapat memilih dari berbagai perawatan, seperti pijat, facial, dan perawatan tubuh. Jika Anda ingin tetap bugar selama liburan, Anda dapat mengunjungi pusat kebugaran yang dilengkapi dengan peralatan modern.

Klub Anak-Anak dan Aktivitas Keluarga

Sandos Playacar All Inclusive menawarkan klub anak-anak yang menyenangkan bagi anak-anak dari berbagai usia. Anak-anak dapat menikmati berbagai aktivitas, seperti permainan, kerajinan tangan, dan kegiatan luar ruangan. Resor ini juga menawarkan berbagai aktivitas keluarga, seperti pertunjukan live, permainan, dan olahraga air.

Aktivitas dan Atraksi di Sekitar Sandos Playacar All Inclusive

Selain fasilitas yang ditawarkan di dalam resor, Sandos Playacar All Inclusive juga terletak di lokasi yang strategis, dekat dengan berbagai atraksi wisata yang menarik. Berikut adalah beberapa aktivitas dan atraksi yang dapat Anda nikmati:

Pantai Playa del Carmen

Pantai Playa del Carmen adalah salah satu daya tarik utama kota ini. Anda dapat bersantai di pantai berpasir putih, berenang di air laut yang jernih, atau mencoba berbagai olahraga air, seperti snorkeling, menyelam, dan jet ski.

Quinta Avenida

Quinta Avenida adalah jalan utama di Playa del Carmen yang dipenuhi dengan toko-toko, restoran, bar, dan klub malam. Anda dapat berjalan-jalan di sepanjang jalan ini, berbelanja oleh-oleh, menikmati makanan lezat, atau merasakan kehidupan malam yang semarak.

Taman Xcaret

Xcaret adalah taman ekologi yang menawarkan berbagai atraksi, seperti kolam renang alami, sungai bawah tanah, pertunjukan budaya, dan kebun binatang. Ini adalah tempat yang sempurna untuk menghabiskan hari bersama keluarga.

Taman Xplor

Xplor adalah taman petualangan yang menawarkan berbagai aktivitas yang memacu adrenalin, seperti zipline, mengendarai kendaraan amfibi, dan berenang di sungai bawah tanah. Ini adalah tempat yang sempurna bagi mereka yang mencari pengalaman yang mendebarkan.

Chichen Itza

Chichen Itza adalah situs arkeologi kuno yang merupakan salah satu dari Tujuh Keajaiban Dunia Baru. Anda dapat mengunjungi piramida El Castillo yang megah, kuil-kuil kuno, dan bangunan bersejarah lainnya.

Tulum

Tulum adalah situs arkeologi yang terletak di tepi pantai. Anda dapat mengunjungi reruntuhan Maya yang indah, berenang di pantai yang indah, dan menikmati pemandangan laut yang menakjubkan.

Panduan Perjalanan bagi Wisatawan Indonesia (WNI)

Sebelum Anda merencanakan perjalanan ke Sandos Playacar All Inclusive, ada beberapa hal yang perlu Anda ketahui sebagai warga negara Indonesia (WNI):

Persyaratan Dokumen dan Visa

WNI yang ingin mengunjungi Meksiko untuk tujuan wisata tidak memerlukan visa untuk tinggal hingga 180 hari. Namun, Anda harus memiliki paspor yang masih berlaku minimal enam bulan sejak tanggal kedatangan Anda. Selain itu, Anda mungkin diminta untuk menunjukkan bukti tiket pulang pergi dan bukti akomodasi.

Tips Kuliner di Sekitar Lokasi

Playa del Carmen menawarkan berbagai pilihan kuliner yang lezat. Jangan lewatkan kesempatan untuk mencoba hidangan khas Meksiko, seperti tacos, enchiladas, guacamole, dan ceviche. Berikut adalah beberapa tips kuliner:

  • Kunjungi Quinta Avenida: Jalan ini dipenuhi dengan restoran yang menyajikan berbagai macam masakan.
  • Coba Makanan Lokal: Jangan ragu untuk mencoba makanan lokal dari warung makan atau restoran kecil.
  • Perhatikan Kebersihan: Pastikan untuk makan di tempat yang bersih dan terpercaya.
  • Minumlah Air Botolan: Hindari minum air keran untuk mencegah masalah pencernaan.

Etika dan Keamanan

Meksiko adalah negara yang relatif aman, tetapi ada beberapa hal yang perlu Anda perhatikan untuk menjaga keamanan Anda:

  • Jaga Barang Berharga Anda: Simpan barang berharga Anda di tempat yang aman dan jangan meninggalkannya tanpa pengawasan.
  • Waspada Terhadap Penipuan: Hati-hati terhadap penipuan, terutama di tempat wisata.
  • Hindari Daerah yang Berbahaya: Hindari daerah yang dianggap berbahaya, terutama pada malam hari.
  • Hormati Budaya Lokal: Hormati budaya dan adat istiadat setempat.
  • Gunakan Transportasi yang Aman: Gunakan taksi resmi atau layanan transportasi yang terpercaya.

Merencanakan Perjalanan Anda ke Sandos Playacar All Inclusive

Merencanakan perjalanan ke Sandos Playacar All Inclusive adalah proses yang mudah dan menyenangkan. Berikut adalah beberapa tips untuk membantu Anda merencanakan perjalanan Anda:

Pesan Akomodasi Anda Lebih Awal

Sandos Playacar All Inclusive adalah resor yang populer, terutama selama musim liburan. Untuk memastikan Anda mendapatkan kamar yang sesuai dengan kebutuhan Anda, sebaiknya pesan akomodasi Anda jauh-jauh hari.

Pertimbangkan Paket All-Inclusive

Paket all-inclusive adalah pilihan yang sangat baik karena mencakup semua kebutuhan Anda, mulai dari makanan dan minuman hingga aktivitas dan hiburan. Ini akan membantu Anda mengontrol anggaran Anda dan menikmati liburan tanpa khawatir.

Periksa Ulasan dan Rekomendasi

Sebelum memesan, luangkan waktu untuk membaca ulasan dan rekomendasi dari wisatawan lain. Ini akan membantu Anda mendapatkan gambaran yang lebih baik tentang resor dan fasilitasnya.

Rencanakan Aktivitas Anda

Playa del Carmen menawarkan berbagai aktivitas dan atraksi. Rencanakan aktivitas Anda sebelum Anda tiba untuk memaksimalkan waktu Anda di sana.

Keunggulan Memesan Melalui Traveloka

Untuk pengalaman pemesanan yang mudah dan nyaman, pertimbangkan untuk memesan akomodasi Anda melalui Traveloka. Traveloka menawarkan berbagai keuntungan yang akan membuat perjalanan Anda lebih menyenangkan:

Beragam Pilihan Akomodasi

Traveloka menawarkan berbagai pilihan akomodasi, termasuk Sandos Playacar All Inclusive, yang sesuai dengan kebutuhan dan anggaran Anda. Anda dapat dengan mudah membandingkan harga, fasilitas, dan ulasan untuk menemukan akomodasi yang sempurna.

Berbagai Cara Bayar Fleksibel dan Mudah

Traveloka menawarkan berbagai cara pembayaran yang fleksibel dan mudah, termasuk kartu kredit, transfer bank, dan pembayaran melalui gerai retail. Anda dapat memilih metode pembayaran yang paling nyaman bagi Anda.

Customer Loyalty Program

Traveloka memiliki program loyalitas pelanggan yang memberikan berbagai keuntungan, seperti diskon eksklusif, poin reward, dan prioritas layanan pelanggan. Dengan memesan melalui Traveloka, Anda dapat menikmati berbagai keuntungan ini.

Jangan tunda lagi! Rencanakan liburan impian Anda ke Sandos Playacar All Inclusive sekarang juga. Dapatkan booking hotel dan nikmati pengalaman liburan tak terlupakan di Playa del Carmen. Temukan juga hotel murah lainnya untuk pilihan akomodasi yang sesuai dengan anggaran Anda. Pesan sekarang dan buat kenangan indah bersama orang-orang terkasih!

Semua Fasilitas di Sandos Playacar All Inclusive

Kolam Renang Sandos Playacar All Inclusive
Kolam Renang
Fasilitas Hiburan Sandos Playacar All Inclusive
Fasilitas Hiburan
Pusat Kebugaran Sandos Playacar All Inclusive
Pusat Kebugaran
Ruangan Fungsional Sandos Playacar All Inclusive
Ruangan Fungsional
Ruang untuk Umum Sandos Playacar All Inclusive
Ruang untuk Umum

Anak-anak dan Hewan Peliharaan

  • Penitipan anak berbiaya
  • Fasilitas anak

Fasilitas Ramah Keluarga

  • Klub anak
  • Kolam renang anak

Kegiatan Lainnya

  • Akses ke water park
  • Kolam renang outdoor
  • Hammam / Spa Turki
  • Payung pantai
  • Spa
  • Taman
  • Handuk pantai
  • Sauna
  • Mandi uap
  • Perosotan kolam renang
  • Kursi berjemur pantai
  • Kursi berjemur tepi kolam

Makanan dan Minuman

  • Bar di kolam renang
  • Sarapan prasmanan
  • Sarapan
  • Klub malam
  • Makanan ringan

Konektivitas

  • WiFi gratis
  • Fasilitas komputer/internet

Umum

  • Area merokok
  • Banquet
  • Tempat parkir
  • Teras

Aksesibilitas

  • Parkir bagi penyandang disabilitas

Fasilitas Publik

  • Kafe
  • Kopi/teh di lobby
  • Lift
  • Area parkir

Servis Hotel

  • Staff multibahasa
  • Fasilitas nikah
  • Penitipan bagasi
  • Porter
  • Resepsionis 24 jam
  • Concierge/layanan tamu

Fasilitas Bisnis

  • Ruang rapat

Fasilitas Terdekat

  • Toko oleh-oleh
  • Toko
  • Salon rambut
  • ATM/Bank

Olahraga & Rekreasi

  • Volley pantai
  • Berlayar
  • Snorkeling
  • Pusat kebugaran
  • Selancar
  • Ruangan game
  • Volley
  • Golf mini
  • Bilyar
  • Jet ski
  • Lapangan tenis

Kebijakan Akomodasi & Informasi Umum di Sandos Playacar All Inclusive

Catatan Penting
Berencana check-in di luar waktu check-in biasanya (seperti di pagi hari atau tengah malam)? Anda dapat mengatur waktu check-in secara langsung dengan properti ini.

Petunjuk Umum Check-in

  • Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
  • Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit diperlukan pada saat check-in untuk biaya tidak terduga
  • Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
  • Properti ini menerima kartu kredit dan uang tunai
  • Fitur keamanan di properti ini mencakup pendeteksi karbon monoksida dan pendeteksi asap
  • Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai
  • Harap diperhatikan bahwa norma budaya dan kebijakan tamu dapat berbeda berdasarkan negara dan properti; kebijakan yang tercantum disediakan oleh properti
, Resepsionis akan menyambut tamu saat kedatangan di properti. Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis.

Hewan Peliharaan

Service Animals Not Allowed
Baca Selengkapnya

Informasi Umum

Fasilitas Populer
Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi, Lift
Waktu Check-In/Check-Out
Dari 15:00 - 23:30 - sampai 12:00
Ketersediaan Sarapan
Ya, hotel memiliki kamar yang menyediakan sarapan
Kamar yang tersedia di Sandos Playacar All Inclusive
819
Lantai yang tersedia di Sandos Playacar All Inclusive
3
Fasilitas lainnya di Sandos Playacar All Inclusive
Penitipan anak berbiaya, Fasilitas anak, Klub anak, Kolam renang anak, Akses ke water park

Pertanyaan yang sering ditanyakan di Sandos Playacar All Inclusive

Fasilitas apa saja yang tersedia di Sandos Playacar All Inclusive?
Sandos Playacar All Inclusive memiliki fasilitas terbaik seperti: Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi, Lift. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di Sandos Playacar All Inclusive?
Waktu untuk check-in di Sandos Playacar All Inclusive adalah mulai dari pukul 15:00 - 23:30 sedangkan waktu check-out paling lambat pukul Sebelum 12:00
Apakah Sandos Playacar All Inclusive menyediakan sarapan?
Iya, Sandos Playacar All Inclusive menyediakan sarapan. Namun kamu perlu memilih kamar dengan sarapan atau harus membayar biaya tambahan jika kamu memesan kamar tanpa sarapan.
Hotel bintang berapa Sandos Playacar All Inclusive?
Sandos Playacar All Inclusive memiliki 4.0 bintang
Ada berapa lantai yang tersedia di Sandos Playacar All Inclusive?
Sandos Playacar All Inclusive memiliki 3 kamar
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Review dari Tamu Lainnya di Sandos Playacar All Inclusive

7,8
Memuaskan
Dari 1.319 review
Kebersihan

8,4

Kenyamanan Kamar

7,8

Pelayanan dan Fasilitas

8,0

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Sandos Playacar All Inclusive

Jumlah review per halaman
20
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Review teratas
Maribel
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
4,0
/10
Diulas 13 minggu lalu

Hotels.com verified review

When we got to Sandos, we were tired after a 9 hour flight. We waited more than 35 minutes to be helped for check in. We were being by passed by other clients until I asked the receptionist why was she attending others before us if we were in line. She then told me she would be with me. After a while, she did it again, so I told my son to walk over to the next available receptionist before someone else, who was not in line, take over our spot. That's when my son got yelled at by a receptionist named "Ramses", he yelled at my son saying he was rude, when in actual it was Ramses being rude. It was horrible. Also, we were not able to eat at most of their all inclusive restaurants because we were not "elite" members. Also some pools and beach areas are also considered "elite" members only. The front desk needs more support and insure that they help check in customers in one section only and check out customers in another section.
Read More
Mark
8,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

This was my family's second time staying at this resort, both times for one week. We enjoyed it so much the first time that our family wanted to stay here again. However, this will be our last. The experience was a good bit different. Multiple restaurants had changed with quality down, the main pool by the beach was sand filled and for half of the week cloudy green, and the beach was unusable due to the mass amounts of seaweed that they did not seem in a rush to clean up as we only saw one small crew working at it with no dent being made as you had to walk through 10+ feet of 1 foot deep seaweed to get to the water, which was then still all seaweed for 20+ feet out. The biggest change this time was the service. Our room had three different issues (phone, safe, sliding door), which took three days to fix and three different maintenance people. Bamboo Island (biggest pool) is where we spent a ton of time both times, and the bartenders this time around were not friendly, to say the least. A night and day experience from our stay two years ago. The pool bar looked like there had not been any maintenance done since we were there last time, and tiles were coming off all over the place. Lastly, they had two trams with three carts attached each last time, but only one this time, making getting around the resort a nightmare with wait times. Overall, a decent stay, fun shows at night, and good service in the restaurants, but it has gone downhill enough to not be considered again.
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Paige
icon-dengan Anak
dengan Anak
4,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

The good: Room was decent and air conditioning worked well. Most staff were kind. Gym was okay. The burrito buffet was nice and open late. Shows were generally pretty good at night. The bad: Not quite as advertised, such as mini put, teen club and overall experience. Beach was horrible and they seemed to give up cleaning the seaweed. Food was not very good and several family members fell ill immediate after eating on a couple occasions. Resort prioritized their premium guests and seems to not really care too much about their average guests. Smoking area right below our balcony and in the kids area were not well placed and made enjoying the patio difficult. Service at restaurants and bars was very hit and miss. Often couldn’t get drinks made due to not having correct drinks/mixes stocked and bartenders were often rude. Some dinners I couldn’t even get a water refill until I was almost done my meal. At check in they were already pushing to upsell on their packages and we were asked 3 more times by different staff to take us on the “tour” to sell us this in the first 24 hours. The outside main sports bar was not well maintained and at one point a worker grabbed all the pool balls off our table saying we were done playing cause her shift was over (at 10:30pm). The inside sports bar which was formerly the teen club (that is still advertised as such) looked unfinished and desolate. No room service at all (recently removed). Room had almost no storage for clothes.
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Michael
icon-dengan Anak
dengan Anak
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

My family and I had the best time! All of the resort staff are friendly and helpful. The sargassum made the beach unpleasant, but that’s not the hotel’s fault. My kids loved the family pool and the nightly shows.
janisse
icon-dengan Anak
dengan Anak
2,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

The food was awfully and I could not get a reservation to any of the restaurants they said all full and I found out they were half empty apparently unless your elite your restricted to a lot of areas they want you to pay for the membership . So unhappy with this trip
Jasmine
icon-dengan Anak
dengan Anak
8,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Needs a little coordination when it comes to checking in. No one was in line just everyone bunched up in front of the check in desk.
Devin
icon-Liburan Keluarga
Liburan Keluarga
6,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Room was clean but dated. The online app required to make reservations for dinner is difficult to use and dodgy in its ability to work. Is an extremely disappointing situation not being able to book dinners and finding that availability for dinners was most of the time full. A couple of nights we were unable to book dinners at the à la carte restaurants which are highly advertised and some were even closed. Will not stay here again, even though this was our second stay here.
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Alex
icon-dengan Anak
dengan Anak
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

The rooms were clean everyday, and the staff was great.
Clint
icon-dengan Anak
dengan Anak
6,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

All but the front desk staff were excellent. The room was nice but so far from everything. When I asked to upgrade to another room closer to restaurants and beach and they told me it would be $2200 more on top of the 4k I had already spent. We didn't get to see or access half of the resort because you had to be platinum so that was a bummer. We could only get into 2 restaurants because they said there was no availability even though both restaurants we ate at were not even 50% full. We had to take a shuttle to get to even the buffet and they only ran 1 shuttle at a time so we had to wait 15-25 minutes everytine we wanted to eat or go to another pool/beach. This was very cumbersome and wasted a lot of time of our trip. Good things....food was good, waiters and servers were great, room was clean. Bad things....front desk staff were unhelpful, resort was super spread out and we're were in front not by any restaurants or the beach, had to take shuttles everywhere, pools were not clean and one was even green, ocean had sargassum everywhere and couldn't get in it, didn't get to see half the resort because we were not platinum, long wait times for shuttles, could only eat at 2 of the 8 restaurants. Been to Playa del Carmen numerous times and have stayed at nicer resorts. For the money this was not a good value. Unfortunately, my famiky and I will not stay here again
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Mitzi
icon-dengan Anak
dengan Anak
2,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

We had the worst experience. A wall frame fell on my face while I was sleeping, there was a HUGE spider in our clothes and our baby had bug bites all over his body. We told staff and just said “but are you guys okay”?
Cayetano
icon-dengan Anak
dengan Anak
8,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Had great food. Clean pools and great environment overall.
Pascual
icon-dengan Anak
dengan Anak
4,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

Tha AC kept leaking we reported it thru out out stay it didn't get fixed. We were only able to make 1 reservation for 1 restaurant.we try renting the bikes and we had to wear tennis shoes which was not listed on the app were you get the information.
Veronica Alexandra
icon-dengan Anak
dengan Anak
10,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

Las mejores vacaciones
Ana Karina Regalado
icon-dengan Anak
dengan Anak
4,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

DO NOT WASTE YOUR MONEY COMING TO THIS RESORT. Choose any of the RIU properties in Playacar and you'll be better off. I guess I'll start with the few good things about this resort. The family rooms are very spacious and clean. The location is very good as it is beachfront and within walking distance to shops and a short taxi ride to Quinta Avenida. It has multiple pools including slides for the children. There's an app to make reservations for restaurants. Now for the bad: The check-in process is super slow, there were only 2 employees doing check ins and would take at least 10-15 minutes with each group. The whole resort feels very dated and navigating throughout is complicated. While there's several restaurants listed in the app, it is nearly impossible to make reservations for them (and several were closed). The food in the buffet restaurant is terrible both for lunch and dinner. The desserts were the only decent food there. The breakfast food was ok but nothing extraordinary. The few "stations" they had for omelettes or pasta or ceviche were slow and mediocre food at best. We managed to get a reservation at the El Gaucho and the steaks were average. The restaurant itself is very dated. The food sucks basically. While there are several pools, the water is hot and not enjoyable unless you're just there to get drunk. For the pool bars there's usually only one bartender and very limited options. At some point they ran out of ice and didn't bother restocking.
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Elizabeth
icon-dengan Teman
dengan Teman
4,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

Many areas like bars and restaurants are closed. Rooms are a bit dated. Beach is very far from family section. Only one buffet is open. Couldn’t get any reservations for the a la cart restaurants. Lobby staff wasn’t the best.
Arturo
icon-dengan Anak
dengan Anak
8,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

👍
SHERROD
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
8,0
/10
Diulas 15 minggu lalu

Hotels.com verified review

room was always clean and tidy. very well kept. family friendly
Steve
8,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

I'm
Carol Elizabeth
icon-dengan Anak
dengan Anak
4,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

The resort itself is quite beautiful but is let down by numerous things. While we were staying in June into July many facilities we’re closed or not available. The lobby bar was closed so there was nowhere to go for a drink before dinner in air conditioning. The pool bars only served drinks from the poolside in the family riviera section. You couldn’t get a drink from the ‘dry side’ of the bar and just sit poolside with it. You had to go to the swim up in the pool. Not great if you have small children with you. Now the drinks…. Absolutely awful! The nastiest, cheapest mixes for the cocktails with low shelf liquor all served in recycled plastic cups. No straws for frozen drinks, which spoils the experience of a poolside cocktail. If you want wine, be prepared for it to be served tepid in the same style hideous plastic beaker. I tried a ‘champagne’ (cheap cava) and it was served in a plastic beaker with ice, as the bottles weren’t cold. It tasted disgusting! The ‘entertainment’ at the pool was basic and the constant loud music at the ‘family’ pool was often full of explicit language. Really inappropriate! I’m assuming they don’t know what the lyrics mean but most rap isn’t really suitable for a family situation. We visited the kids club one morning for the ‘family hour’ with our nearly 2 yr old and our 4 year old. The place was filthy with grime on the toys and rat/mice droppings on the tables and floor. Disgusting! I can’t believe anyone leaves their children there.
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Neimy Barbara
icon-dengan Anak
dengan Anak
4,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

The walking distances are a major inconvenience. It’s about a 5-minute walk each way to breakfast, lunch, and dinner, and around 10 minutes to the beach. The transportation only runs every 15 minutes, and the shuttles are almost always full, so relying on them isn’t very practical. It’s also nearly impossible to get reservations at the restaurants. However, there are people walking around selling bottles of liquor who will suddenly “find” you a table if you buy from them. So clearly, tables are available—they just seem more interested in getting extra money from guests. There also aren’t many places to hang out. The pool bars have very limited drink options, yet there are constantly vendors selling premium tequilas and rums. Once again, it feels like they’re more focused on getting you to spend more money than on providing a good all-inclusive experience. La Chayita was excellent and one of the highlights of our stay. Being open until 2:00 a.m. was very convenient. Unfortunately, our room was not cleaned on the first day of our stay. We requested towels at 7:00 p.m., but only two were delivered even though there were four people staying in our room. As for Expedia, we spent 25 minutes on the phone requesting to cancel one of our rooms while keeping the same number of guests. I received an email confirming that the room had been canceled, but when we arrived, we were still charged for two people in that room. At no point was I informed that this would happen. We even checked
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