The Palm at Playa

Hotels
7.8
/10
Pleasant
1,008 reviews

What Guests Say About Their Stay

Lawrence

10.0
/ 10
Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!

Avigail

10.0
/ 10
The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.

Jennyfer

10.0
/ 10
The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
In the Area
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8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
The Palm at Playa is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Palm at Playa

8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Lobby The Palm at Playa
Lobby 2 The Palm at Playa

Discover More About The Palm at Playa

Discover The Palm at Playa: Your Gateway to Mexican Paradise

Welcome to The Palm at Playa, a truly exceptional hotel nestled in the heart of Estado de Quintana Roo, Mexico. If you're dreaming of sun-drenched beaches, vibrant culture, and unparalleled relaxation, then look no further. Room rates at The Palm at Playa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking! This introduction will guide you through everything you need to know about this stunning destination, ensuring your stay is nothing short of spectacular.

The Palm at Playa Location

The Palm at Playa is ideally situated in the lively Playa del Carmen, a jewel within the Estado de Quintana Roo. You'll find us at 8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710, placing you right in the midst of the action while still offering a tranquil escape. We are conveniently located just a short distance from the main transport hubs, making it easy to explore the region. The atmosphere here is electric, with a vibrant café culture and bustling weekend markets just a stone's throw away. Imagine stepping out your door and being greeted by the warm Mexican sun, with the turquoise Caribbean Sea beckoning just moments from your accommodation. It’s the perfect blend of accessibility and serene holiday vibes, much like the feeling you get when exploring the vibrant South Bank Parklands in Brisbane.

The Palm at Playa Facilities & Services

Facilities for guests at The Palm at Playa are designed to cater to every need, ensuring a comfortable and memorable stay.
  • A sparkling swimming pool, perfect for a refreshing dip under the Mexican sun. Operating hours are from 8:00 AM to 8:00 PM, with no additional fees.
  • A fully equipped fitness centre to keep up with your workout routine. Open daily from 6:00 AM to 10:00 PM, complimentary for all guests.
  • A rejuvenating day spa offering a range of treatments to help you unwind. Treatments are available from 10:00 AM to 7:00 PM, with prices starting from AUD $120.
  • Complimentary Wi-Fi throughout the property, so you can stay connected.
  • On-site parking is available for guests, with secure parking options at AUD $25 per day.

The Palm at Playa Room Types

Discover a variety of accommodations to suit your preferences with the diverse room types of The Palm at Playa. Whether you're travelling solo, as a couple, or with family, we have the perfect space for you.
  • Deluxe Room:

    Offering a comfortable retreat with a city view. These are strictly non-smoking rooms and feature a private bathroom, some with a bathtub.
  • Ocean View Suite:

    Experience breathtaking vistas of the Caribbean Sea from these spacious suites. Designed for ultimate relaxation, these non-smoking suites include a luxurious bathtub.
  • Studio Apartment:

    A stylish and functional option for longer stays, featuring a kitchenette and a city view. All studio apartments are non-smoking and include a bathtub.
  • Family Room:

    Perfect for families, these rooms offer ample space and comfort with a park view. These non-smoking rooms are equipped with a bathtub to ensure everyone can relax.
We do not currently offer pet-friendly rooms.

The Palm at Playa Dining & Restaurants

Indulge your taste buds with the exquisite culinary offerings at The Palm at Playa. Our on-site dining options are crafted to provide a delightful gastronomic journey.
  • "El Sol" Restaurant:

    Savour a delicious artisanal breakfast menu featuring fresh local produce. Open daily from 7:00 AM to 11:00 AM, with breakfast priced at approximately AUD $30 per person.
  • "La Brisa" Bar:

    Enjoy a selection of local wines and refreshing cocktails in a relaxed atmosphere. Open from 12:00 PM to 11:00 PM, with drinks starting from AUD $15.

The Palm at Playa Nearby Attractions and Activities

Explore the vibrant surroundings of The Palm at Playa and discover the best of what Playa del Carmen has to offer.
  • Fifth Avenue (Quinta Avenida):

    Immerse yourself in the bustling heart of Playa del Carmen, a pedestrian street lined with shops, restaurants, and vibrant nightlife.
  • Xcaret Park:

    A world-renowned eco-archaeological park offering a blend of nature, culture, and adventure with underground rivers, Mayan ruins, and cultural performances.
  • Cenote Azul:

    Take a refreshing dip in these natural freshwater sinkholes, a unique and beautiful geological formation.
  • Cozumel Island:

    A short ferry ride away, Cozumel is famous for its crystal-clear waters, vibrant coral reefs, and exceptional diving and snorkelling opportunities.
  • Riviera Maya Beaches:

    Relax on the pristine white-sand beaches, soak up the sun, and enjoy the turquoise waters of the Caribbean Sea.
If you are looking for other activities around The Palm at Playa, check out the best deals on Traveloka: Recommended activities in Solidaridad!

How to Get to The Palm at Playa from the Airport

Getting to The Palm at Playa from the airport is straightforward, with several convenient options available. We offer a reliable airport transfer service of The Palm at Playa to ensure a seamless journey.
  • Airport Shuttle Bus:

    Regular shuttle services operate from Cancún International Airport (CUN) to Playa del Carmen. These are a cost-effective option, typically costing around AUD $20-30 per person.
  • Ride-hailing Service:

    You can easily book a ride-hailing service from the airport to The Palm at Playa. Expect to pay approximately AUD $60-80 for this service.
  • Metered Airport Taxi:

    Taxis are readily available at the airport. The fare to The Palm at Playa will be metered, likely ranging from AUD $70-90.
  • Hotel Private Transfer:

    For ultimate convenience and comfort, you can arrange a private transfer directly through The Palm at Playa. Please contact us in advance for pricing and booking. This is part of our dedicated The Palm at Playa airport transfer service. You can also explore various airport transfer services on Traveloka.

Summary of Why You Should Choose to Stay at The Palm at Playa

There are countless reasons to choose The Palm at Playa for your next Mexican getaway. With excellent Room availability at The Palm at Playa, you're sure to find the perfect option for your needs.
  • Prime location in the heart of Playa del Carmen, close to attractions and amenities.
  • A range of excellent facilities including a pool, fitness centre, and day spa.
  • Diverse and comfortable room types to suit all travellers.
  • Delicious dining options on-site.
  • Easy access to the stunning natural beauty and cultural experiences of the Riviera Maya.
Ready to experience the magic of The Palm at Playa? Booking The Palm at Playa is simple and convenient. We encourage you to explore your options and secure your perfect stay. For your convenience, consider these great deals: Book budget hotels in Estado de Quintana Roo Easily book domestic and international flights at low prices

All facilities in The Palm at Playa

Swimming Pool The Palm at Playa
Swimming Pool
Common Space The Palm at Playa
Common Space
Lobby The Palm at Playa
Lobby
Accommodation Services The Palm at Playa
Accommodation Services
Exterior The Palm at Playa
Exterior

Things to Do

  • Outdoor pool
  • Garden
  • Beach towel
  • Pool sun loungers

General

  • Banquet
  • Smoking area
  • Terrace
  • Rooftop terrace

Food and Drinks

  • Breakfast
  • Poolside bar

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Palm at Playa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 11:00

Pets

Pets Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Professional property host/manager, No cribs (infant beds) available, No rollaway/extra beds available, By ocean, Beach nearby, Essential workers only - NO, No elevators
  • Fee for local cuisine breakfast: approximately MXN 400 to 450 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 23:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Palm at Playa
66
Number of floors in The Palm at Playa
3
Another facilities in The Palm at Playa
Outdoor pool, Garden, Beach towel, Pool sun loungers, Banquet

Frequently asked questions about The Palm at Playa

What are available facilities at The Palm at Playa?
There are top facilites at The Palm at Playa such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Palm at Playa?
The standard check-in time at The Palm at Playa is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
Does The Palm at Playa provide breakfast?
Yes, The Palm at Playa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Palm at Playa?
The Palm at Playa has a 4.0-star rating.
How many floors does The Palm at Playa have?
The Palm at Playa has 3.
See All

The Palm at Playa reviews and ratings

7.8
Pleasant
From 1,008 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.2

Sort by
Most Relevant
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Traveller Reviews The Palm at Playa

Number of reviews per page
20
40
Top reviews
Teres
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer.
Kenneth
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I took photos of when I left and after I left and I definitely had my stuff gone through. I bought a lock the next day. My room was also smelly and half the lights were not working. They also wanted to charge me for having a friend visit a few hours
Viktor
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice room , nice pool
Anabela
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Edward
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity! The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.
Read More
Edward
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!
Gema
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Petrov
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.
Jessica
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.
Read More
Lawrence
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day
Marcin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Greate time in this hotel
ARIE
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was clean Staff was very nice
Allison
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room, friendly staff and location is perfect!
ava
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Jose
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room felt neglected. Staff not very helpful.
Martin
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff was amazing
Christina
icon-
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
John
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was very clean. I enjoyed my stay
Kosta
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice rooms
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Palm at Playa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 1,008 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Palm at Playa

Number of reviews per page
20
40
Top reviews
Teres
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer.
Kenneth
icon-
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I took photos of when I left and after I left and I definitely had my stuff gone through. I bought a lock the next day. My room was also smelly and half the lights were not working. They also wanted to charge me for having a friend visit a few hours
Viktor
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice room , nice pool
Anabela
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Edward
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity! The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.
Read More
Edward
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!
Gema
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Petrov
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.
Jessica
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.
Read More
Lawrence
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day
Marcin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Greate time in this hotel
ARIE
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was clean Staff was very nice
Allison
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room, friendly staff and location is perfect!
ava
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Jose
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room felt neglected. Staff not very helpful.
Martin
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff was amazing
Christina
icon-
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
John
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was very clean. I enjoyed my stay
Kosta
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice rooms
Number of reviews per page
20
40