The Palm at Playa

Hotels
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8.0
/10
Very Good
1,002 reviews

What Guests Say About Their Stay

Lawrence

10.0
/ 10
Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!

Avigail

10.0
/ 10
The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.

Jennyfer

10.0
/ 10
The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
In the Area
See Map
8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
The Palm at Playa is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Palm at Playa

8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Lobby The Palm at Playa
Lobby 2 The Palm at Playa

Discover More About The Palm at Playa

The Palm at Playa: Your Ideal Mexican Getaway

Planning your next adventure to Mexico's stunning Estado de Quintana Roo? For Australian travellers seeking a comfortable, well-located, and vibrant base, The Palm at Playa emerges as a standout choice. Nestled in the heart of Playa del Carmen, this hotel offers a perfect blend of modern amenities and proximity to the region's most captivating attractions. Rates at The Palm at Playa start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of The Palm at Playa

The Palm at Playa is situated in the lively neighbourhood of Centro, Playa del Carmen, at 8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710. This prime location places you just a short stroll from the famous Fifth Avenue (Quinta Avenida), a pedestrian walkway buzzing with shops, restaurants, and entertainment. It's also conveniently located within easy reach of the Cozumel ferry terminal, making day trips to the island a breeze. For those arriving by air, Cancun International Airport (CUN) is approximately a 45-minute drive away, and the hotel is well-connected by various transport options. The surrounding atmosphere is one of vibrant energy, with a plethora of local cafes and artisan shops right on your doorstep, perfect for immersing yourself in the local culture.

Guest Facilities and Services at The Palm at Playa

Guest facilities at The Palm at Playa are designed to ensure a comfortable and convenient stay for all travellers. You'll find essential services like complimentary Wi-Fi to keep you connected, and a helpful 24-hour front desk ready to assist with any queries. For those who enjoy starting their day with a good coffee and a bite, the hotel offers breakfast options that cater to various tastes, reflecting a café culture that many Australians appreciate. Secure luggage storage is also available, allowing you to explore freely before check-in or after check-out. While specific operating hours and fees for all services are best confirmed directly with the hotel, the focus is on providing a welcoming and functional environment.

Room Information and Stay Experience at The Palm at Playa

The Palm at Playa offers a range of accommodation options designed to suit different needs and preferences. The room types of The Palm at Playa are thoughtfully appointed to ensure a restful experience. You can expect clean, comfortable environments with effective climate control, ensuring a pleasant temperature regardless of the external weather. Bedding is typically comfortable, and bathrooms are kept to a high standard of cleanliness. While specific room names and exact dimensions are best confirmed directly, the emphasis is on providing a serene and well-maintained space for you to unwind after a day of exploring the Riviera Maya.

Recommended Nearby Dining and Cafes around The Palm at Playa

Playa del Carmen is renowned for its dynamic culinary scene, and The Palm at Playa puts you right in the middle of it. Within easy walking distance, you'll discover a wide array of dining establishments, from casual taquerias serving authentic Mexican street food to more upscale restaurants offering international cuisine. The area is also dotted with charming cafes, perfect for that morning coffee fix or a leisurely brunch. Many of these spots offer a vibrant atmosphere and delicious local specialties, allowing you to experience the true flavour of the Yucatán Peninsula. Whether you're craving a traditional breakfast buffet or a modern café experience, you'll find plenty of options to satisfy your palate.

Popular Attractions and Activities near The Palm at Playa

The Palm at Playa's central location makes it an ideal starting point for exploring the wonders of the Riviera Maya. Within the Solidaridad municipality and its surroundings, you'll find a wealth of attractions: *

Cenote Ik Kil:

While a bit of a drive, this stunning natural sinkhole is a must-visit for its breathtaking beauty and refreshing waters. *

Xcaret Park:

An eco-archaeological park offering a blend of nature, culture, and adventure, with underground rivers, Mayan ruins, and cultural performances. *

Cozumel Island:

Easily accessible via ferry from Playa del Carmen, Cozumel is famous for its world-class diving and snorkelling. *

Tulum Ruins:

Perched dramatically on a cliff overlooking the Caribbean Sea, these ancient Mayan ruins offer spectacular views and a glimpse into history. *

Fifth Avenue (Quinta Avenida):

The vibrant heart of Playa del Carmen, perfect for shopping, dining, and people-watching. If you are looking for other activities around The Palm at Playa, check out the best deals on Traveloka: Recommended activities in Solidaridad!

How to Get to The Palm at Playa from the Airport

Navigating your journey from Cancun International Airport (CUN) to The Palm at Playa is straightforward, with several convenient options available. Understanding the Airport transfer service options ensures a smooth start to your holiday. *

Airport Shuttle Buses:

Shared shuttle services are a popular and cost-effective way to reach Playa del Carmen. These typically operate on a schedule and drop off at various hotels. *

Public Metered Taxis:

Official taxis are available outside the airport terminals. It's advisable to agree on a fare before commencing your journey. *

Rideshare Services:

You can also opt for a rideshare service, which can be booked via a mobile app. *

Rental Cars:

If you plan on exploring the wider region, renting a car at the airport provides flexibility. The Palm at Playa offers parking facilities, though it's recommended to confirm availability and any associated fees directly with the hotel.

Summary of Why You Should Choose The Palm at Playa

For Australian travellers seeking a well-rounded and enjoyable stay in Estado de Quintana Roo, The Palm at Playa presents an excellent option. Its key advantages include: * **Prime Location:** Situated in the heart of Playa del Carmen, offering easy access to dining, shopping, and local attractions. * **Comfortable Accommodation:** Clean, well-maintained rooms with essential amenities for a relaxing stay. * **Convenient Services:** A 24-hour front desk and Wi-Fi ensure your needs are met throughout your visit. * **Vibrant Atmosphere:** Immerse yourself in the lively local culture and culinary scene. Ready to experience the magic of Playa del Carmen? Check room availability at The Palm at Playa and book your unforgettable Mexican holiday today. Book The Palm at Playa with confidence through Traveloka, your trusted partner for travel bookings. Book budget hotels in Estado de Quintana Roo and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in The Palm at Playa

Swimming Pool The Palm at Playa
Swimming Pool
Common Space The Palm at Playa
Common Space
Lobby The Palm at Playa
Lobby
Accommodation Services The Palm at Playa
Accommodation Services
Exterior The Palm at Playa
Exterior

Things to Do

  • Outdoor pool
  • Garden
  • Beach towel
  • Pool sun loungers

General

  • Banquet
  • Smoking area
  • Terrace
  • Rooftop terrace

Food and Drinks

  • Breakfast
  • Poolside bar
  • Continental breakfast

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Palm at Playa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 23:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Palm at Playa
66
Number of floors in The Palm at Playa
3
Another facilities in The Palm at Playa
Outdoor pool, Garden, Beach towel, Pool sun loungers, Banquet

Frequently asked questions about The Palm at Playa

What are available facilities at The Palm at Playa?
There are top facilites at The Palm at Playa such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Palm at Playa?
The standard check-in time at The Palm at Playa is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
Does The Palm at Playa provide breakfast?
Yes, The Palm at Playa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Palm at Playa?
The Palm at Playa has a 4.0-star rating.
How many floors does The Palm at Playa have?
The Palm at Playa has 3.
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The Palm at Playa reviews and ratings

8.0
Very Good
From 1,002 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.2

Sort by
Most Relevant
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Traveller Reviews The Palm at Playa

Number of reviews per page
20
40
Top reviews
Facundo
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

La verdad decepcionados, estuvimos en ese sitio 3 años atrás, nos dimos cuenta que han cambiado de dueños por lo tanto todo se ve terriblemente, poco ciudad, los empleados de allí no tienen la culpa de eso. El servicio, atención y amabilidad es un 5 estrellas, pero el resto muy muy malo. Este es un mensaje para la nueva administración o dueño de este sitio, que pena que tengan el hotel así, las cosas se rompen en pedazos, baños descuidados, humedad o moho por donde quiera. Me saco sombrero para las personas que trabajan allí y dan lo mejor con lo poco que tienen, mis respetos, gracias !
Read More
Ziba Safarkhah
icon-with Children
with Children
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The breakfast was awful
Teres
icon-
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer.
Kenneth
icon-
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I took photos of when I left and after I left and I definitely had my stuff gone through. I bought a lock the next day. My room was also smelly and half the lights were not working. They also wanted to charge me for having a friend visit a few hours
Viktor
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Nice room , nice pool
Anabela
icon-with Children
with Children
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Edward
icon-with Partner
with Partner
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity! The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.
Read More
Edward
icon-with Partner
with Partner
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!
Gema
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Petrov
icon-Leisure
Leisure
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.
Jessica
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.
Read More
Lawrence
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day
Marcin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Greate time in this hotel
ARIE
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Room was clean Staff was very nice
Allison
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean room, friendly staff and location is perfect!
ava
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Jose
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Room felt neglected. Staff not very helpful.
Martin
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The staff was amazing
Christina
icon-
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Palm at Playa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 1,002 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Palm at Playa

Number of reviews per page
20
40
Top reviews
Facundo
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

La verdad decepcionados, estuvimos en ese sitio 3 años atrás, nos dimos cuenta que han cambiado de dueños por lo tanto todo se ve terriblemente, poco ciudad, los empleados de allí no tienen la culpa de eso. El servicio, atención y amabilidad es un 5 estrellas, pero el resto muy muy malo. Este es un mensaje para la nueva administración o dueño de este sitio, que pena que tengan el hotel así, las cosas se rompen en pedazos, baños descuidados, humedad o moho por donde quiera. Me saco sombrero para las personas que trabajan allí y dan lo mejor con lo poco que tienen, mis respetos, gracias !
Read More
Ziba Safarkhah
icon-with Children
with Children
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The breakfast was awful
Teres
icon-
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer.
Kenneth
icon-
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I took photos of when I left and after I left and I definitely had my stuff gone through. I bought a lock the next day. My room was also smelly and half the lights were not working. They also wanted to charge me for having a friend visit a few hours
Viktor
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Nice room , nice pool
Anabela
icon-with Children
with Children
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Edward
icon-with Partner
with Partner
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity! The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.
Read More
Edward
icon-with Partner
with Partner
4.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!
Gema
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Petrov
icon-Leisure
Leisure
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.
Jessica
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.
Read More
Lawrence
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day
Marcin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Greate time in this hotel
ARIE
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Room was clean Staff was very nice
Allison
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean room, friendly staff and location is perfect!
ava
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Jose
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Room felt neglected. Staff not very helpful.
Martin
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The staff was amazing
Christina
icon-
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
Number of reviews per page
20
40