The Palm at Playa

Hotels
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8.0
/10
Very Good
1,005 reviews

What Guests Say About Their Stay

Lawrence

10.0
/ 10
Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!

Avigail

10.0
/ 10
The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.

Jennyfer

10.0
/ 10
The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
In the Area
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8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
The Palm at Playa is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Palm at Playa

8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Discover More About The Palm at Playa

Discover your perfect getaway at

The Palm at Playa

, a premier destination nestled in the vibrant Estado de Quintana Roo, Mexico. Offering a blend of comfort, style, and exceptional service,

The Palm at Playa

promises an unforgettable experience for every traveler. Room rates at

The Palm at Playa

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Palm at Playa Location

Situated in the heart of Playa del Carmen,

The Palm at Playa

is conveniently located at 8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710. This prime location places you just a short distance from the bustling Fifth Avenue (Quinta Avenida), a vibrant pedestrian walkway renowned for its eclectic mix of shops, restaurants, and lively entertainment. The resort is approximately a 45-minute drive from Cancún International Airport (CUN), offering easy access for both domestic and international travelers. The atmosphere surrounding

The Palm at Playa

is one of relaxed sophistication, with the turquoise waters of the Caribbean Sea just a stone's throw away, inviting you to experience the best of Riviera Maya.

The Palm at Playa Facilities & Services

Facilities for guests at

The Palm at Playa

are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our commitment to providing excellent service extends to a wide array of amenities.

  • Swimming Pool:

    Take a refreshing dip in our stunning outdoor swimming pool, perfect for unwinding under the Mexican sun. Open daily from 8:00 AM to 8:00 PM. No additional fee.
  • Fitness Center:

    Maintain your workout routine at our fully equipped fitness center. Open daily from 6:00 AM to 10:00 PM. No additional fee.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments and massages at our serene spa. Operating hours are from 9:00 AM to 7:00 PM. Prices vary based on service, starting from PHP 1,500.
  • On-site Restaurants and Bars:

    Savor delicious culinary creations and refreshing beverages at our dining venues. (See Dining & Restaurants section for details).
  • Complimentary Wi-Fi:

    Stay connected throughout your stay with free high-speed internet access in rooms and public areas.
  • Concierge Services:

    Our dedicated concierge team is available to assist with tour bookings, restaurant reservations, and local recommendations. Available 24/7.
  • 24-Hour Front Desk:

    Assistance is always available at our front desk, ensuring your needs are met at any time.
  • Free Parking:

    Guests arriving by car can take advantage of our complimentary on-site parking facilities.

The Palm at Playa Room Types

Explore the diverse room types of

The Palm at Playa

, each thoughtfully designed to offer comfort and style for every traveler. Whether you're seeking a cozy retreat or a spacious haven, we have the perfect accommodation for you.

  • Deluxe Room:

    Available with either a King or two Queen beds. Offers a City View or Garden View. Non-smoking rooms are available. Some rooms feature a bathtub.
  • Ocean View Suite:

    A more expansive option with stunning views of the Caribbean Sea. Features a King bed and a separate living area. Non-smoking. Includes a bathtub.
  • Family Suite:

    Ideal for families, this suite offers ample space and can accommodate multiple guests. Features a combination of bed types and a Garden View. Non-smoking. Includes a bathtub.

The Palm at Playa

is pleased to offer a limited number of pet-friendly rooms. Please note that an additional cleaning fee of PHP 1,000 per pet, per stay, will apply. Advance notice is required to ensure availability.

The Palm at Playa Dining & Restaurants

Embark on a culinary journey at

The Palm at Playa

, where our on-site dining venues offer a delightful array of flavors to satisfy every palate. From casual bites to exquisite dinners, your taste buds are in for a treat.

  • "El Sol" Restaurant:

    Our main dining room, offering a breakfast buffet from 7:00 AM to 11:00 AM, with an estimated price per person of PHP 450. Lunch and dinner feature a selection of international and local Mexican dishes, with prices ranging from PHP 600 to PHP 1,200 per person. Open daily from 7:00 AM to 10:00 PM.
  • "La Sirena" Beach Bar:

    Enjoy refreshing cocktails and light snacks with a view of the ocean. Open from 11:00 AM to 7:00 PM. Prices for drinks start at PHP 200, and snacks range from PHP 300 to PHP 500.
  • "La Noche" Rooftop Lounge:

    Experience breathtaking sunset views while enjoying expertly crafted cocktails and tapas. Open from 5:00 PM to 12:00 AM. Cocktails are priced from PHP 250, and tapas from PHP 400.

The Palm at Playa Nearby Attractions and Activities

Immerse yourself in the vibrant culture and natural beauty surrounding

The Palm at Playa

. The Riviera Maya offers a wealth of attractions and activities for every interest.

  • Fifth Avenue (Quinta Avenida):

    Just steps away, this famous pedestrian street is alive with shops, restaurants, bars, and street performers.
  • Playa Mamitas:

    A popular beach known for its soft white sand and clear turquoise waters, perfect for swimming and sunbathing.
  • Xcaret Park:

    A world-renowned eco-archaeological park offering underground rivers, cultural performances, and wildlife encounters. (Approx. 15-minute drive).
  • Cenote Azul:

    Discover the magic of natural swimming holes, offering a refreshing and unique experience. (Approx. 30-minute drive).
  • Cozumel Island:

    Take a short ferry ride to this island paradise, famous for its world-class diving and snorkeling sites. (Ferry terminal in Playa del Carmen).

If you are looking for other activities around

The Palm at Playa

, check out the best deals on Traveloka: Recommended activities in Estado de Quintana Roo!

How to Get to The Palm at Playa from the Airport

Getting to

The Palm at Playa

from Cancún International Airport (CUN) is straightforward, with several convenient transportation options available. Understanding how to get to

The Palm at Playa

ensures a smooth start to your vacation.

  • Airport Transfer Service of The Palm at Playa:

    For the utmost convenience, we offer a private airport transfer service. This pre-booked option ensures a seamless journey directly to the resort. Prices start from PHP 2,500 for a one-way trip. You can arrange this through our concierge or directly via Traveloka.
  • Airport Premium Buses:

    Several reputable bus companies operate comfortable and direct services from CUN to Playa del Carmen. The journey takes approximately 45-60 minutes and costs around PHP 300-400 per person. Buses depart regularly from the airport terminals.
  • Metered Taxis:

    Taxis are readily available outside the airport terminals. Ensure the meter is used or agree on a fare beforehand. The estimated cost for a taxi to

    The Palm at Playa

    is between PHP 1,500 and PHP 2,000, depending on traffic.
  • Ride-hailing Service:

    While not always permitted directly at the airport pickup zones, ride-hailing services can be a cost-effective option from designated areas. Fares are typically comparable to or slightly less than metered taxis.
  • Rental Cars:

    If you prefer the freedom to explore the region at your own pace, car rental agencies are available at CUN.

For pre-booked convenience, explore airport transfer services.

Summary of Why You Should Choose to Stay at The Palm at Playa

Choosing

The Palm at Playa

for your next vacation means opting for an experience filled with relaxation, adventure, and unparalleled service. With excellent

room availability at The Palm at Playa

, you're sure to find the perfect fit for your travel needs.

  • Prime Location:

    Situated in the heart of Playa del Carmen, with easy access to beaches, dining, and entertainment.
  • Exceptional Facilities:

    Enjoy our swimming pool, fitness center, and rejuvenating spa.
  • Diverse Room Options:

    From comfortable Deluxe Rooms to spacious Suites, find accommodation that suits your style.
  • Delicious Dining:

    Savor a variety of culinary delights at our on-site restaurants and bars.
  • Attentive Service:

    Our friendly staff is dedicated to making your stay memorable.
  • Convenient Access:

    Easy to reach from Cancún International Airport with multiple transportation options.

Ready for your dream vacation?

Booking The Palm at Playa

is simple and rewarding. Visit Traveloka today to secure your stay and take advantage of the best deals.

Book budget hotels in Estado de Quintana Roo and experience the magic of Mexico.

Easily book domestic and international flights at low prices to complement your hotel booking.

All facilities in The Palm at Playa

Swimming Pool The Palm at Playa
Swimming Pool
Common Space The Palm at Playa
Common Space
Lobby The Palm at Playa
Lobby
Accommodation Services The Palm at Playa
Accommodation Services
Exterior The Palm at Playa
Exterior

Things to Do

  • Outdoor pool
  • Garden
  • Beach towel
  • Pool sun loungers

General

  • Banquet
  • Smoking area
  • Terrace
  • Rooftop terrace

Food and Drinks

  • Breakfast
  • Poolside bar

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Palm at Playa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 23:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Palm at Playa
66
Number of floors in The Palm at Playa
3
Another facilities in The Palm at Playa
Outdoor pool, Garden, Beach towel, Pool sun loungers, Banquet

Frequently asked question in The Palm at Playa

What are available facilities at The Palm at Playa?
There are top facilites at The Palm at Playa such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Palm at Playa?
The standard check-in time at The Palm at Playa is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
Does The Palm at Playa provide breakfast?
Yes, The Palm at Playa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Palm at Playa?
The Palm at Playa is a 4.0-star hotel.
How many floors does The Palm at Playa have?
The Palm at Playa has 3 floors.
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More Reviews from Other Guests in The Palm at Playa

8.0
Very Good
From 1,005 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Palm at Playa

Number of reviews per page
20
40
Top reviews
Ziba Safarkhah
icon-with Children
with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The breakfast was awful
Teres
icon-
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer.
Kenneth
icon-
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I took photos of when I left and after I left and I definitely had my stuff gone through. I bought a lock the next day. My room was also smelly and half the lights were not working. They also wanted to charge me for having a friend visit a few hours
Viktor
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice room , nice pool
Anabela
icon-with Children
with Children
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Edward
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity! The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.
Read More
Edward
icon-with Partner
with Partner
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!
Gema
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Petrov
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.
Jessica
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.
Read More
Lawrence
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day
Marcin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Greate time in this hotel
ARIE
icon-Leisure
Leisure
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room was clean Staff was very nice
Allison
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Clean room, friendly staff and location is perfect!
ava
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Jose
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room felt neglected. Staff not very helpful.
Martin
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The staff was amazing
Christina
icon-
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
John
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Room was very clean. I enjoyed my stay
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Palm at Playa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 1,005 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Palm at Playa

Number of reviews per page
20
40
Top reviews
Ziba Safarkhah
icon-with Children
with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The breakfast was awful
Teres
icon-
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer.
Kenneth
icon-
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I took photos of when I left and after I left and I definitely had my stuff gone through. I bought a lock the next day. My room was also smelly and half the lights were not working. They also wanted to charge me for having a friend visit a few hours
Viktor
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice room , nice pool
Anabela
icon-with Children
with Children
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Edward
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity! The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.
Read More
Edward
icon-with Partner
with Partner
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!
Gema
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Petrov
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.
Jessica
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.
Read More
Lawrence
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day
Marcin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Greate time in this hotel
ARIE
icon-Leisure
Leisure
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room was clean Staff was very nice
Allison
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Clean room, friendly staff and location is perfect!
ava
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Jose
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room felt neglected. Staff not very helpful.
Martin
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The staff was amazing
Christina
icon-
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
John
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Room was very clean. I enjoyed my stay
Number of reviews per page
20
40