How many rooms are available at The Palm at Playa?

The Palm at Playa has 66 rooms in total.

Does The Palm at Playa provide parking?

Yes, The Palm at Playa provides parking. Please confirm details directly with the hotel.

What do past guests say about The Palm at Playa?

The Palm at Playa is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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The Palm at Playa

Name: The Palm at Playa
Address: 8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710, 8th Street between 5th and 10th Avenue, Estado de Quintana Roo, 77710, Mexico
Rating: 7.8

Hotels

7.8

/10

Pleasant

1,007 reviews

What Guests Say About Their Stay

Jennyfer

10.0

/ 10

The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.

Milan

10.0

/ 10

This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great The

Floyd

10.0

/ 10

Staff is very helpful and friendly. My only concern was the neglected rooftop pool. No umbrellas, torn tanning beds, and limited sitting areas.

In the Area

See Map

8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

WiFi

The Palm at Playa is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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The Palm at Playa Address: Map & Location

8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710

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Location

The Palm at Playa is located in area / city Solidaridad.

About The Palm at Playa

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Enjoy luxurious treats and incomparable experience by staying at The Palm at Playa.

All facilities in The Palm at Playa

Others

Things to Do

Beach umbrella
Hot tub
Outdoor pool
Garden
Beach towel
Pool sun loungers

General

Banquet
Smoking area
Terrace
Rooftop terrace

Food and Drinks

Breakfast
Bar
Poolside bar

Hotel Services

Luggage storage
24-hour Receptionist
Tours

Connectivity

Free WiFi

Public Facilities

Others

Accommodation Policy & General Information in The Palm at Playa

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for local cuisine breakfast: approximately MXN 400 to 450 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 23:30

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - 23:30 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Palm at Playa	66
Number of floors in The Palm at Playa	3
Another facilities in The Palm at Playa	Beach umbrella, Hot tub, Outdoor pool, Garden, Beach towel

Frequently asked question in The Palm at Playa

What are available facilities at The Palm at Playa?

There are top facilites at The Palm at Playa such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)

What Time is Check In & Check Out at The Palm at Playa?

Check-in time at The Palm at Playa is staring from 15:00 - 23:30 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does The Palm at Playa provide breakfast?

Yes, The Palm at Playa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of The Palm at Playa?

The Palm at Playa is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does The Palm at Playa have?

The Palm at Playa has 3 floors.

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More Reviews from Other Guests in The Palm at Playa

Overall Ratings & Reviews The Palm at Playa

Other sources (1,007)

7.8

Pleasant

From 1,007 reviews

Cleanliness

8.0

Room Comfort

8.0

Service and Facilites

8.0

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Traveler Reviews The Palm at Playa

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Top reviews

alain

Leisure

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

No hot water in the shower, the mattress is probably from the early 2000s old enough to have visible wear. Excellent staff.

Jennyfer

Leisure with Children

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Victor

Leisure Family

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Nice place

Marina

Leisure Family

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Room was dirty, no refrigerator but had a huge bar area, had mold, hot water didn’t work, room smelt of bleach, we had kids with us and the shower was in the middle of the room and was all glass. I asked to be moved to another room and they were rude and said only for an extra charge.

Alan

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Spotless

Renee Elizabeth

Leisure Family

2.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Room was not what it used to be! Smelled like it went through a hurricane and never repaired. No smoke detectors, holes around air conditioning and the bathroom shower head. No waitresses at the pool. Ripped up large layout beds. One single lay down chair (unlike photos) no cushions on backs of chairs. People were bringing their room throw pillows to the pool? Towels are crusty supposed to be white but gray now and they have the logo of another property. Time for a remodel! Must be new management because we loved the customer service and came 2x a year. We left early and to be fair got the prorated days refunded. Photos on website are from long ago.

Mark

4.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

No hot water in shower

Milan

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great The

Rudy

Leisure

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Rooftop was nice. Two pools up there . The family room is really weird though . The only bathroom and the master bedroom are in the same room so anyone showering, using the sink or using the toilet will disturb whoever is in the bed that is literally right beside that. The shower and the bed are only separated by clear floor to ceiling glass. The kitchen and other two beds are in the other room. So that room is set up super weird. Staff seemed a bit disorganized but were friendly enough. It was also loud at night until 3 am because of a club nearby . We all slept with noise cancelling earbuds or didn’t sleep until 3 am when the music stopped . We spent 3 nights here and all were the same.

Emelie

Friends and Family

2.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

This place has seen better days. Perhaps this was a nice hotel 10 years ago but now it is so run down. The room was clean but felt so warned down. The bathroom smelled like rancid cheese, the bed linnen had stains on them. The white sofa in the livingroom area had lots of stains. The safety box was not secured. In two weeks they never sweept our balcony that was full of sand. The sink in the bathroom was not attached and could be moved and leaked water. The pool area, OMG, there was no sunbeds accept one and that was broken, the sofa pillows and the big cusion by the pool where torn and smelled like mold. The overall inpression of the hotel is terrible and the picture on the website don’t even conforms to reality. DON”T STAY HERE!!!

Stefanie

Leisure with Partner

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Great location have stayed here before. The staff is great and it’s nice to have a roof top pool and bar service. Always a predictable and affordable option. Will definitely stay again can’t beat the location.

Tyrell

Leisure Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Hot tub never was hot

Floyd

Leisure Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Staff is very helpful and friendly. My only concern was the neglected rooftop pool. No umbrellas, torn tanning beds, and limited sitting areas.

Scott

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Yes and yes

Brianna

Leisure Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Shower was great! Very clean.

Maximilian

Business

10.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Great location no Noise in front anymore gear roof top

Daniel

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Absolutely…3 times staying at The Palm… always the best

Catherine

Leisure with Partner

6.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Pros: Excellent location to town and beach. Room was spacious and clean. Full kitchen with all you need to cook meals. Cons: our 10% off food was not honored, nor were our 2 free drinks that were included in our package. Some of the food at Breakfast were ice cold upon arrival. No lounge chairs at the pool..only 3 beds in the pool. Front desk did not communicate anything about the hotel, where to find things, amenities…had to ask for hairdryer and found out you need to put a deposit down. Not a big deal but could have been told up front instead of going back and forth from room to front desk.

Kevin

2.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Water was hot for 2 min

Antonio

4.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Los muebles del cuarto olian mal la yave del laba manos estaba mal

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.