Canopy by Hilton Madrid Castellana

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9.2
/10
Exceptional
618 reviews

What Guests Say About Their Stay

Wendy

10.0
/ 10
Excellent location, very convenient for shopping and really close to Bernabéu stadium . Restaurant and bar are a plus .

Bilkish

10.0
/ 10
Sylvia and Sebastian were so helpful honestly they helped with directions and any questions we had We had an amazing stay here I highly recommend this hotel to others

David

10.0
/ 10
Ideal location for attending Real Madrid match. Hotel was clean, beds were comfortable. Elevators are a tad slow but everything else during the stay was great.
In the Area
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Plaza Carlos Trias Bertran 4, Madrid, Community of Madrid, Spain, 28020

Main Facilities

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This accommodation offers:
Swimming pool
Late check-out
Laundry service
Parking
Restaurant
Elevator
Multilingual staff
Canopy by Hilton Madrid Castellana is a 4-star hotels that has been welcoming guests since 2021. The accommodation went through a renovation in 2023. Canopy by Hilton Madrid Castellana is part of Canopy by Hilton under Hilton. There are 314 rooms spread across 10 floors.
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What's around Canopy by Hilton Madrid Castellana

Plaza Carlos Trias Bertran 4, Madrid, Community of Madrid, Spain, 28020
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General Information

Canopy by Hilton Madrid Castellana is a 4-star hotels that has been welcoming guests since 2021. The accommodation went through a renovation in 2023. Canopy by Hilton Madrid Castellana is part of Canopy by Hilton under Hilton. There are 314 rooms spread across 10 floors.

Location

Located at Plaza Carlos Trias Bertran 4 in Madrid, SPAIN. Those looking to explore will find Royal Palace of Aranjuez, National Archaeological Museum of Spain, and Monasterio del Corpus Christi de las Carboneras nearby.

Facilities & Amenities

Canopy by Hilton Madrid Castellana has Swimming pool, Late check-out, Laundry service, Parking, Restaurant, and more.

Contact

Email: MADES_GM@hilton.com
Phone number: 1781800
Website: https://www.hilton.com/en/hotels/madespy-canopy-madrid-castellana/

All facilities in Canopy by Hilton Madrid Castellana

Facility

  • Swimming pool
Lobby Canopy by Hilton Madrid Castellana
Lobby
Others Canopy by Hilton Madrid Castellana
Others

Hotel Services

  • Laundry service
  • Multilingual staff
  • Late check-out

Public Facilities

  • Restaurant
  • Elevator
  • SAFE_DEPOSIT_AT_FRONT_DESK
  • Room service

Business Facilities

  • Meeting rooms
  • _24_HOUR_BUSINESS_CENTER

General

  • Parking

Nearby Facilities

  • Gift shop

Transportation

  • Storage

Accommodation Policy & General Information in Canopy by Hilton Madrid Castellana

Check-in/Check-out Time

Check-in time: 15:00
Check-out time:

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to
Available rooms at Canopy by Hilton Madrid Castellana
314
Number of floors in Canopy by Hilton Madrid Castellana
10
Another facilities in Canopy by Hilton Madrid Castellana
Laundry service, Multilingual staff, Late check-out, Restaurant, Elevator

Frequently asked questions about Canopy by Hilton Madrid Castellana

What is normal check-in & check-out time at Canopy by Hilton Madrid Castellana?
The standard check-in time at Canopy by Hilton Madrid Castellana is starting from From 15:00 while the latest check-out time is at
What is the star rating of Canopy by Hilton Madrid Castellana?
Canopy by Hilton Madrid Castellana has a 4.0-star rating.
How many floors does Canopy by Hilton Madrid Castellana have?
Canopy by Hilton Madrid Castellana has 10.
How many rooms are available at Canopy by Hilton Madrid Castellana?
Canopy by Hilton Madrid Castellana has 314.
Does Canopy by Hilton Madrid Castellana have a swimming pool?
Yes, Canopy by Hilton Madrid Castellana does have a swimming pool
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Canopy by Hilton Madrid Castellana reviews and ratings

9.2
Exceptional
From 617 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.2

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Traveller Reviews Canopy by Hilton Madrid Castellana

Number of reviews per page
20
40
Top reviews
Husam
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I really enjoyed my stay at this hotel. The property is modern, comfortable, and located in a great area with plenty of shops and shopping malls nearby. However, it is quite far from the main tourist attractions, such as Plaza Mayor and the Royal Palace, which are about a 25-minute drive away. I only stayed for one night. The only thing I didn’t like about the room was that the lighting was a bit too dim for my preference. I also wasn’t a fan of the bathroom layout, as the shower area is separate from the main bathroom. That said, these are simply personal preferences and did not take away from my overall positive experience. I would still recommend this hotel.
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Ernestina
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8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The rooms were clean. The surrounding areas were not as clean. The patio next to the gym was dirty. Breakfast was great! There is a lot of meandering people in the front in the early morning or late at night because of the nightclub in front of the hotel. Check-in lines are looong waits, and trying to talk to someone on the phone was very challenging. I was on hold for 30 minutes at least at 2 different times and was unable to connect with someone. I would say it was an overall 3 out of 5 for service.
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Susan
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Front desk staff do not know how to manage check ins and often was an extensive long wait to check in and the rooms broken air conditioning and refrigerater not working. Was switched to a different room which all did work but there many complaints about the same issues. Convenient location. Can walk everywhere easily. Good breakfast.
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Wendy
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10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent location, very convenient for shopping and really close to Bernabéu stadium . Restaurant and bar are a plus .
Ernesto
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good option
Bilkish
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Sylvia and Sebastian were so helpful honestly they helped with directions and any questions we had We had an amazing stay here I highly recommend this hotel to others
Bernardo
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2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The air conditioning didn’t work, light on the room didn’t turn off and elevators took over 10 minutes to arrive. Definitely want my money back
Christopher
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

A great hotel in the heart of Madrid. Also perfect for match days
Rosemary
icon-with Children
with Children
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Do not book here the staff is rude and not helpful. If your wanting to try to check in even a minute early they will not allow you to you have to wait till 3pm on the dot. They gave us a hard time when my two year was not in the reservation even with us already having two rooms booked. They will talk about you in Spanish and believe they don’t understand but they mistaken to know I did know what they were saying . The manager was no where to be found too them 45 min to find her. Once we finally got room the room smelled terrible! Like a sewage smell. I do not recommend this hotel to any one I will not be returning.
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sergio
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Check-in experience was not that great, and we finally got our room and the A/C was bad. Had to change room. I’m a Hilton Diamond, so got upgraded to a suite, which are fine, but their A/C is very weak. We slept in a king bedroom one night and A/C was fine. Suites are bad. Would not recommend this Hilton hotel. Staff is generally nice, but certain exployees at the reception have an attitude.
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Argentina
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Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent.
David
icon-with Friends
with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Ideal location for attending Real Madrid match. Hotel was clean, beds were comfortable. Elevators are a tad slow but everything else during the stay was great.
Robert
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8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Found that when I went to the bar I had to prompt staff to serve me. Better than my last visit but lift went out of use on Saturday. Swimming pool was great. Staff overall were good. Will be back but not my favourite just now.
Alexandra
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Clean hotel and close to transit to get to downtown! Breakfast was great.
BERNAL ALBERTO
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10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

One of the best located hotels in Madrid where everything is at hand. I will return
Herbert
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Personal muy amable, buena ubicación en la Zona comercial de Madrid, accesible a excelentes restaurantes.
Robert
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6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Disappointed that the lift didn't stop at floor two on numerous occasions. One lift out of use all week I was there. A customer, who claimed she visits regularly through work, says it is a common issue the hotel haven't sorted.
Annette
icon-with Partner
with Partner
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Hotel check in took a while as there was a lot of forms to fill out for each person forbthe police. Breakfast was amazing. The lifts to the first floor always took forever and the stairs are locked so couldn't be accessed going up. Our bathroom was the disabled one and the water didnt flow to the drain but everywhere!
Michele
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Friendly staff, good location out of the touristy area but close enough .
Olusola J
icon-with Partner
with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

I had a wonderful experience
Number of reviews per page
20
40

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Others 4 Canopy by Hilton Madrid Castellana

Disclaimer

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