Canopy by Hilton Madrid Castellana

The room is clean. Staff are helpful and nice.

Its location close to Bernabeu Stadium is superb. Hotel room is stylish and clean.

Excellent location, very convenient for shopping and really close to Bernabéu stadium . Restaurant and bar are a plus .

Good option

Las habitaciones estaban muy bien y muy limpias. Estuvimos muy cómodos.

Sylvia and Sebastian were so helpful honestly they helped with directions and any questions we had We had an amazing stay here I highly recommend this hotel to others

The air conditioning didn’t work, light on the room didn’t turn off and elevators took over 10 minutes to arrive. Definitely want my money back

Todo muy bien buena atención el lugar muy limpio

Hotel muy bien situado, nuevo, moderno y limpio. Personal atento y muy amable. La terraza con piscina un 10 y el desayuno variado y muy bueno. La unica pega fue que tuvimos que esperar mucho para el check-in, puede que fuera algo puntual.

Eu daria 5 estrelas se não fosse pela longa fila no checkin . Apesar dos funcionários serem muito prestativos, havia somente duas pessoas para atender um número muito grande de hóspedes.

Le service déplorable ! À minuit impossible d’avoir un Room service était disponible une salade César et une pizza ! Temps d’attente une heure ! Match de la coupe du monde retransmise bar fermé à minuit et la TV qui s’éteint avant la fin du match et un vigile qui nous demande de quitter les lieux !

A great hotel in the heart of Madrid. Also perfect for match days

Do not book here the staff is rude and not helpful. If your wanting to try to check in even a minute early they will not allow you to you have to wait till 3pm on the dot. They gave us a hard time when my two year was not in the reservation even with us already having two rooms booked. They will talk about you in Spanish and believe they don’t understand but they mistaken to know I did know what they were saying . The manager was no where to be found too them 45 min to find her. Once we finally got room the room smelled terrible! Like a sewage smell. I do not recommend this hotel to any one I will not be returning.

Siisti huone. Henkilökunta voisi olla ystävällisempi.

Very slow check in ( the lady used 15 min)

Nice clean hotel bit on the side from city center

Check-in experience was not that great, and we finally got our room and the A/C was bad. Had to change room. I’m a Hilton Diamond, so got upgraded to a suite, which are fine, but their A/C is very weak. We slept in a king bedroom one night and A/C was fine. Suites are bad. Would not recommend this Hilton hotel. Staff is generally nice, but certain exployees at the reception have an attitude.

The staff was very rude both in lobby and on the terrese/pool, very rude and bad extremely baf service, this was our vacation and it was a little ruined by personal, they seemed more interested in speaking with each other and seemed annoyed to help visitors , only good service was the bag guy, super nice and helpful!

Excellent.

Struttura bellissima, posizione ideale per chi la sera vuole uscire e andare a mangiare o fare aperitivo. Veramente un gran bell’hotel.