Canopy by Hilton Madrid Castellana

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9.2
/10
Exceptional
621 reviews

What Guests Say About Their Stay

Richard

10.0
/ 10
Brilliant hotel! Location is great with only a 10 minute walk to the nearest metro station which is needed to get to the historical centre of Madrid. Taxi from the hotel to the centre is around €12 and takes around 15mins. The hotel was superb, spacious rooms, comfortable bed and the hotel staff were very nice. The roof top pool and bar looks fantastic. The hotel also has a transfer room to shower and change after checkout, which was ideal having a late flight home

Wendy

10.0
/ 10
Excellent location, very convenient for shopping and really close to Bernabéu stadium . Restaurant and bar are a plus .

Bilkish

10.0
/ 10
Sylvia and Sebastian were so helpful honestly they helped with directions and any questions we had We had an amazing stay here I highly recommend this hotel to others
In the Area
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Plaza Carlos Trias Bertran 4, Madrid, Community of Madrid, Spain, 28020

Main Facilities

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This accommodation offers:
Outdoor pool
Bar
Swimming pool
Fitness center
Elevator
Health club
24-hour Receptionist
Canopy by Hilton Madrid Castellana is a hotel is located at Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Canopy by Hilton Madrid Castellana

Plaza Carlos Trias Bertran 4, Madrid, Community of Madrid, Spain, 28020
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Location
Canopy by Hilton Madrid Castellana is a hotel is located at Madrid.

About Canopy by Hilton Madrid Castellana

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Canopy by Hilton Madrid Castellana is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Canopy by Hilton Madrid Castellana.

All facilities in Canopy by Hilton Madrid Castellana

Facility

  • Outdoor pool
  • Bar
  • Swimming pool
Entertainment Facility Canopy by Hilton Madrid Castellana
Entertainment Facility
Lobby Canopy by Hilton Madrid Castellana
Lobby
Exterior Canopy by Hilton Madrid Castellana
Exterior
Others Canopy by Hilton Madrid Castellana
Others
Restaurant Canopy by Hilton Madrid Castellana
Restaurant

Things to Do

  • Health club
  • Fitness center
  • Outdoor pool

Food and Drinks

  • Bar

Transportation

  • Parking with surcharge

Connectivity

  • WiFi (surcharge)

General

  • Swimming pool

Accessibilty

  • Accessible parking
  • Accessibility equipment

Public Facilities

  • Room service
  • Elevator

In-room Facilities

  • Hairdryer
  • TV

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in Canopy by Hilton Madrid Castellana

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Canopy by Hilton Madrid Castellana
314
Number of floors in Canopy by Hilton Madrid Castellana
10
Another facilities in Canopy by Hilton Madrid Castellana
Health club, Fitness center, Outdoor pool, Bar, Parking with surcharge

Frequently asked question in Canopy by Hilton Madrid Castellana

What is normal check-in & check-out time at Canopy by Hilton Madrid Castellana?
The standard check-in time at Canopy by Hilton Madrid Castellana is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Canopy by Hilton Madrid Castellana?
Canopy by Hilton Madrid Castellana is a 4.0-star hotel.
How many floors does Canopy by Hilton Madrid Castellana have?
Canopy by Hilton Madrid Castellana has 10 floors.
How many rooms are available at Canopy by Hilton Madrid Castellana?
Canopy by Hilton Madrid Castellana has 314 rooms in total.
Does Canopy by Hilton Madrid Castellana provide parking?
Yes, Canopy by Hilton Madrid Castellana provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Canopy by Hilton Madrid Castellana

9.2
Exceptional
From 620 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.2

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Traveler Reviews Canopy by Hilton Madrid Castellana

Number of reviews per page
20
40
Top reviews
Brandon
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Overall a pleasant stay, clean rooms and decent breakfast. Just don’t be confused by the receptionist advising and handing over a voucher for complimentary lunch (generally means free) but then being told it’s not once you have eaten it. Especially after looking over the separate menu relating to the voucher. It’s only a discount nothing more
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Richard
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Brilliant hotel! Location is great with only a 10 minute walk to the nearest metro station which is needed to get to the historical centre of Madrid. Taxi from the hotel to the centre is around €12 and takes around 15mins. The hotel was superb, spacious rooms, comfortable bed and the hotel staff were very nice. The roof top pool and bar looks fantastic. The hotel also has a transfer room to shower and change after checkout, which was ideal having a late flight home
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Husam
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I really enjoyed my stay at this hotel. The property is modern, comfortable, and located in a great area with plenty of shops and shopping malls nearby. However, it is quite far from the main tourist attractions, such as Plaza Mayor and the Royal Palace, which are about a 25-minute drive away. I only stayed for one night. The only thing I didn’t like about the room was that the lighting was a bit too dim for my preference. I also wasn’t a fan of the bathroom layout, as the shower area is separate from the main bathroom. That said, these are simply personal preferences and did not take away from my overall positive experience. I would still recommend this hotel.
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Ernestina
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The rooms were clean. The surrounding areas were not as clean. The patio next to the gym was dirty. Breakfast was great! There is a lot of meandering people in the front in the early morning or late at night because of the nightclub in front of the hotel. Check-in lines are looong waits, and trying to talk to someone on the phone was very challenging. I was on hold for 30 minutes at least at 2 different times and was unable to connect with someone. I would say it was an overall 3 out of 5 for service.
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Susan
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Front desk staff do not know how to manage check ins and often was an extensive long wait to check in and the rooms broken air conditioning and refrigerater not working. Was switched to a different room which all did work but there many complaints about the same issues. Convenient location. Can walk everywhere easily. Good breakfast.
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Wendy
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent location, very convenient for shopping and really close to Bernabéu stadium . Restaurant and bar are a plus .
Ernesto
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good option
Bilkish
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Sylvia and Sebastian were so helpful honestly they helped with directions and any questions we had We had an amazing stay here I highly recommend this hotel to others
Bernardo
icon-
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The air conditioning didn’t work, light on the room didn’t turn off and elevators took over 10 minutes to arrive. Definitely want my money back
Christopher
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

A great hotel in the heart of Madrid. Also perfect for match days
Rosemary
icon-with Children
with Children
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Do not book here the staff is rude and not helpful. If your wanting to try to check in even a minute early they will not allow you to you have to wait till 3pm on the dot. They gave us a hard time when my two year was not in the reservation even with us already having two rooms booked. They will talk about you in Spanish and believe they don’t understand but they mistaken to know I did know what they were saying . The manager was no where to be found too them 45 min to find her. Once we finally got room the room smelled terrible! Like a sewage smell. I do not recommend this hotel to any one I will not be returning.
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sergio
icon-with Partner
with Partner
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Check-in experience was not that great, and we finally got our room and the A/C was bad. Had to change room. I’m a Hilton Diamond, so got upgraded to a suite, which are fine, but their A/C is very weak. We slept in a king bedroom one night and A/C was fine. Suites are bad. Would not recommend this Hilton hotel. Staff is generally nice, but certain exployees at the reception have an attitude.
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Argentina
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent.
David
icon-with Friends
with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Ideal location for attending Real Madrid match. Hotel was clean, beds were comfortable. Elevators are a tad slow but everything else during the stay was great.
Robert
icon-
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Found that when I went to the bar I had to prompt staff to serve me. Better than my last visit but lift went out of use on Saturday. Swimming pool was great. Staff overall were good. Will be back but not my favourite just now.
Alexandra
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Clean hotel and close to transit to get to downtown! Breakfast was great.
BERNAL ALBERTO
icon-
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

One of the best located hotels in Madrid where everything is at hand. I will return
Herbert
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Personal muy amable, buena ubicación en la Zona comercial de Madrid, accesible a excelentes restaurantes.
Robert
icon-
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Disappointed that the lift didn't stop at floor two on numerous occasions. One lift out of use all week I was there. A customer, who claimed she visits regularly through work, says it is a common issue the hotel haven't sorted.
Annette
icon-with Partner
with Partner
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Hotel check in took a while as there was a lot of forms to fill out for each person forbthe police. Breakfast was amazing. The lifts to the first floor always took forever and the stairs are locked so couldn't be accessed going up. Our bathroom was the disabled one and the water didnt flow to the drain but everywhere!
Number of reviews per page
20
40

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Disclaimer

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