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Cinnamon Citadel Kandy
Hotels
8.6
/10
Very Good
308 reviews
What Guests Say About Their Stay
Anne
10.0
/ 10
The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Robert
10.0
/ 10
One of the best buffets that I've ever had. Very authentic.
The pool was nice, and the balcony was a nice surprise as well.
The resort sits on the bank of a river so walking is a bit limited.
The staff goes above and beyond.
Jocelyne
10.0
/ 10
Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.
In the Area
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124, Srimath Kuda Ratwatte Mawatha, Mapanwatura, Kandy District, Central Province, Sri Lanka, 20000
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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124, Srimath Kuda Ratwatte Mawatha, Mapanwatura, Kandy District, Central Province, Sri Lanka, 20000
Discover More About Cinnamon Citadel Kandy
Location
Staying at Cinnamon Citadel Kandy is a good choice when you are visiting Mapanawatura.
About Cinnamon Citadel Kandy
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Cinnamon Citadel Kandy exclusively for you.
Get precious and unforgettable moment during your stay at Cinnamon Citadel Kandy.
All facilities in Cinnamon Citadel Kandy
Others
Things to Do
- Beach umbrella
- Outdoor pool
- Picnic area
- Garden
- Barbecue
- Sauna
- Pool sun loungers
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Luggage storage
- 24-hour Receptionist
- Concierge
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
General
- Banquet
- Smoking area
- Parking
- Terrace
Public Facilities
- Others
- Restaurant
- Safety deposit box
Transportation
- Bus/truck parking
- Valet parking
Kids and Pets
- Babysitting with surcharge
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Business Facilities
- Meeting facilities
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Cinnamon Citadel Kandy
Important Note
- Fee for buffet breakfast: approximately USD 15 per person
- Airport shuttle fee: USD 85 per person
- Rollaway bed fee: USD 50.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Cinnamon Citadel Kandy | 119 |
Number of floors in Cinnamon Citadel Kandy | 2 |
Another facilities in Cinnamon Citadel Kandy | Beach umbrella, Outdoor pool, Picnic area, Garden, Barbecue |
Frequently asked questions about Cinnamon Citadel Kandy
What are available facilities at Cinnamon Citadel Kandy?
There are top facilites at Cinnamon Citadel Kandy such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cinnamon Citadel Kandy?
The standard check-in time at Cinnamon Citadel Kandy is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Cinnamon Citadel Kandy provide breakfast?
Yes, Cinnamon Citadel Kandy provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Cinnamon Citadel Kandy
Other sources (308)
8.6
Very Good
From 308 reviews
Cleanliness
8.6
Room Comfort
8.6
Location
7.6
Service and Facilites
8.6
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Traveller Reviews Cinnamon Citadel Kandy
Number of reviews per page
20
40
Top reviews
Anne
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Read More
Robert
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
One of the best buffets that I've ever had. Very authentic.
The pool was nice, and the balcony was a nice surprise as well.
The resort sits on the bank of a river so walking is a bit limited.
The staff goes above and beyond.
Vivek
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Overall old but good. Nice stay
Vivek
Leisure Family
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
As
tyler
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Good hotel & staff
Anthony
Friends and Family
8.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Service, rooms and comfort was spot on. Can do better with food options and quality.
Jocelyne
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.
Simren
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!
Hareesha
Leisure Family
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.
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Catharine
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Pathmal
Leisure Family
10.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Dilip C
Leisure Family
10.0
/10
Reviewed 81 week(s) ago
Expedia Group verified review
Beautiful quiet property with excellent service
GOWRI
6.0
/10
Reviewed 104 week(s) ago
Hotels.com verified review
I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself.
My room was next to evening entertainment, music, and till midnight it was very disturbing.
Payment expected only in US$, causing extra charges.
Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
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Ian
6.0
/10
Reviewed 123 week(s) ago
Hotels.com verified review
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
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Piyush
Leisure Family
8.0
/10
Reviewed 133 week(s) ago
Expedia Group verified review
Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.
patricia
10.0
/10
Reviewed 147 week(s) ago
Hotels.com verified review
Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
Lise
Friends and Family
10.0
/10
Reviewed 181 week(s) ago
Hotels.com verified review
Super nice and helpful.
Kishalaya
Leisure Family
8.0
/10
Reviewed 184 week(s) ago
Expedia Group verified review
Great view of the river and adjoining woods...Very serene
Ralph
Leisure Family
10.0
/10
Reviewed 184 week(s) ago
Expedia Group verified review
The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.
Raelyn
10.0
/10
Reviewed 287 week(s) ago
Hotels.com verified review
The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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