Cinnamon Citadel Kandy

Hotels
8.6
/10
Very Good
312 reviews

What Guests Say About Their Stay

ALISON

10.0
/ 10
Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.

Narendra

10.0
/ 10
liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel. Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known. Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa. Hopefully in the future. Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations. Will be back.

Emma

10.0
/ 10
Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟
In the Area
See Map
124, Srimath Kuda Ratwatte Mawatha, Mapanwatura, Kandy District, Central Province, Sri Lanka, 20000

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Cinnamon Citadel Kandy is a good choice when you are visiting Mapanawatura. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cinnamon Citadel Kandy

124, Srimath Kuda Ratwatte Mawatha, Mapanwatura, Kandy District, Central Province, Sri Lanka, 20000
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Lobby Cinnamon Citadel Kandy
Exterior 2 Cinnamon Citadel Kandy

Discover More About Cinnamon Citadel Kandy

General


Near Bahirawa Kanda

Location


Located in Kandy, Cinnamon Citadel Kandy is within a 5-minute drive of Asgiri Maha Viharaya and Commonwealth War Cemetery. This hotel is 2 mi (3.2 km) from Bahirawakanda Vihara Buddha and 2.2 mi (3.5 km) from Kandy Clock Tower.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Asgiri Maha Viharaya - 2.5 km / 1.5 mi
Commonwealth War Cemetery - 3 km / 1.8 mi
Bahirawakanda Vihara Buddha - 3 km / 1.9 mi
Kandy Clock Tower - 3.4 km / 2.1 mi
Kanday Monasteries - 3.7 km / 2.3 mi
Devales - 3.7 km / 2.3 mi
Asgiriya Stadium - 3.7 km / 2.3 mi
Kandy City Centre - 3.8 km / 2.4 mi
Natha Devale - 3.9 km / 2.4 mi
Kandy Lake - 3.9 km / 2.4 mi
Wales Park - 4 km / 2.5 mi
Maha Vishnu Devalaya - 4 km / 2.5 mi
Udawatta Kele Sanctuary - 4 km / 2.5 mi
National Hospital Kandy - 4.1 km / 2.6 mi
Temple of the Tooth - 4.2 km / 2.6 mi

The preferred airport for Cinnamon Citadel Kandy is Bandaranaike Intl. Airport (CMB) - 112.5 km / 69.9 mi

Facilities


Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

Dining


Grab a bite at Vel Eliya, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Rooms


Make yourself at home in one of the 119 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

All facilities in Cinnamon Citadel Kandy

Bar, Cafe and Lounge Cinnamon Citadel Kandy
Bar, Cafe and Lounge
Swimming Pool Cinnamon Citadel Kandy
Swimming Pool
Entertainment Facility Cinnamon Citadel Kandy
Entertainment Facility
Fitness Center Cinnamon Citadel Kandy
Fitness Center
Functional Hall Cinnamon Citadel Kandy
Functional Hall

Things to Do

  • Outdoor pool
  • Picnic area
  • Garden
  • Barbecue
  • Sauna
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Transportation

  • Secure parking
  • Bus/truck parking
  • Airport transfer
  • Valet parking

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Disabled access friendly

Kids and Pets

  • Babysitting

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Public Facilities

  • Safety deposit box

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Cinnamon Citadel Kandy

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Professional property host/manager, Contactless check-out is available, Travelife, No elevators
  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cinnamon Citadel Kandy
119
Number of floors in Cinnamon Citadel Kandy
2
Another facilities in Cinnamon Citadel Kandy
Outdoor pool, Picnic area, Garden, Barbecue, Sauna

Frequently asked question in Cinnamon Citadel Kandy

What are available facilities at Cinnamon Citadel Kandy?
There are top facilites at Cinnamon Citadel Kandy such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cinnamon Citadel Kandy?
The standard check-in time at Cinnamon Citadel Kandy is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Cinnamon Citadel Kandy provide breakfast?
Yes, Cinnamon Citadel Kandy provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Cinnamon Citadel Kandy have?
Cinnamon Citadel Kandy is a 4.0-star hotel.
How many floors does Cinnamon Citadel Kandy have?
Cinnamon Citadel Kandy has 2 floors.
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More Reviews from Other Guests in Cinnamon Citadel Kandy

8.6
Very Good
From 312 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

7.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Cinnamon Citadel Kandy

Number of reviews per page
20
40
Top reviews
ALISON
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.
Narendra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel. Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known. Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa. Hopefully in the future. Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations. Will be back.
Read More
NIAMH
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fab pool, lovely staff. Rooms are ok.
Lawayna
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice hotel; would stay again.
Rajat
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The service was very bad, for everything staffs were like doing favor and needed to tell them repeatedly.
Chathurika
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Absolutely amazing!
Krishnan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Staff was kind
Emma
icon-
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟
KESSEVEN NAIDOO
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.
Emma
icon-
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.
Read More
Justin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.
Mahinda
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Yes
Thomas
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.
Warna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great place to stay in Kandy
Denise
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.
SAMSON
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.
Anne
icon-with Partner
with Partner
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Read More
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.
Vivek
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Overall old but good. Nice stay
Vivek
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

As
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Cinnamon Citadel Kandy

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 312 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

7.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cinnamon Citadel Kandy

Number of reviews per page
20
40
Top reviews
ALISON
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.
Narendra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel. Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known. Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa. Hopefully in the future. Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations. Will be back.
Read More
NIAMH
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fab pool, lovely staff. Rooms are ok.
Lawayna
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice hotel; would stay again.
Rajat
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The service was very bad, for everything staffs were like doing favor and needed to tell them repeatedly.
Chathurika
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Absolutely amazing!
Krishnan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Staff was kind
Emma
icon-
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again. 🌟🌟🌟🌟🌟
KESSEVEN NAIDOO
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.
Emma
icon-
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets. Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.
Read More
Justin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.
Mahinda
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Yes
Thomas
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.
Warna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Great place to stay in Kandy
Denise
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.
SAMSON
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.
Anne
icon-with Partner
with Partner
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Read More
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.
Vivek
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Overall old but good. Nice stay
Vivek
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

As
Number of reviews per page
20
40