Holiday One Hotel

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8.3
/10
Very Good
405 reviews

What Guests Say About Their Stay

Nguyen M.

9.7
/ 10
Surprisingly, the price of the room is too cheap compared to the utilities used, will definitely come back when you have the opportunity to return to Can Tho
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Pham D. L.

9.7
/ 10
My whole family, including adults and children, have good memories at this hotel. My room is the deluxe room, which is more beautiful than the photo, the room is quite large and the view is nice, king size bed. The staff from the front desk and the housekeeping staff were friendly and friendly. Breakfast at the hotel is not too many dishes but the dishes are quite delicious. On the 17th floor there was a pool of butter, and my younger brothers and sisters went to the pool very clean and comfortable. If going to Can Tho will return to this hotel. Highly recommend everyone
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Thu h.

9.7
/ 10
Comfortable room very nice. Staff friendly, polite. Very satisfied with the quality of the hotel.
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Phan Thi Phuong Hien

9.7
/ 10
Beautiful hotel. Clean room ..
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Do Tran

7.0
/ 10
Very nice, clean hotel, friendly staff, enthusiastic. Will come back here every time Can Tho!
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In the Area
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59-61-63-65 Pham Ngoc Thach, Cai Khe Ward, Ninh Kieu District, Ninh Kieu, Can Tho, Vietnam

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Holiday One Hotel is a hotel is located at Cai Khe. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Holiday One Hotel

59-61-63-65 Pham Ngoc Thach, Cai Khe Ward, Ninh Kieu District, Ninh Kieu, Can Tho, Vietnam
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Lobby Holiday One Hotel
Lobby 2 Holiday One Hotel

Discover More About Holiday One Hotel

Welcome to Can Tho City, Vietnam! If you're planning a trip down south and looking for a comfortable and convenient base, the

Holiday One Hotel

is a fantastic option to consider. This hotel offers a blend of modern amenities and local charm, making it an ideal choice for Australian travellers seeking a relaxing and well-connected stay in the heart of the Mekong Delta.

Discover the Comfort and Convenience of Holiday One Hotel in Can Tho

For Australian travellers, finding a hotel that ticks all the boxes for comfort, location, and value is key to a memorable holiday.

Holiday One Hotel

in Can Tho City aims to deliver just that, providing a welcoming atmosphere and essential services that cater to a variety of needs. Whether you're here for business or leisure, this hotel offers a solid foundation for exploring the vibrant culture and stunning landscapes of the Mekong Delta.

Location and Transport Accessibility of Holiday One Hotel

Nestled in the bustling Ninh Kieu District,

Holiday One Hotel

is strategically positioned to offer both convenience and a taste of local life. Located at 59-61-63-65 Phạm Ngọc Thạch, P.Cái Khế, Q.Ninh Kiều, Ninh Kiều, Cần Thơ, Việt Nam, the hotel is just a short distance from the vibrant Can Tho city centre, making it easy to access key attractions and amenities. The surrounding area is alive with the energy of local commerce, offering a glimpse into the daily rhythm of this charming Vietnamese city. You'll find yourself within easy reach of bustling markets, riverside promenades, and a variety of local eateries, perfect for those who enjoy immersing themselves in the local culture. For travellers looking to explore further afield, the hotel's location provides good access to local transport options, allowing for seamless journeys around Can Tho and beyond.

Guest Facilities and Services at Holiday One Hotel

Guest facilities at

Holiday One Hotel

are designed to ensure a comfortable and hassle-free stay. Australian travellers will appreciate the availability of essential services that contribute to a relaxed experience. The hotel typically offers reliable free Wi-Fi, allowing you to stay connected with loved ones or catch up on work. A helpful 24-hour front desk is usually on hand to assist with any queries or requests you may have, ensuring assistance is available at any time of day or night. While specific details can vary, hotels of this calibre often provide secure luggage storage, which is incredibly useful if you have an early arrival or late departure. For those who enjoy starting their day with a good coffee and a satisfying meal, the hotel may offer breakfast services, providing a convenient way to fuel up before a day of exploration. Fitness enthusiasts might also find a well-equipped fitness centre available, perfect for maintaining your workout routine while travelling.

Room Information and Stay Experience at Holiday One Hotel

When it comes to accommodation, the

Holiday One Hotel

offers a range of rooms designed to provide a comfortable sanctuary after a day of exploring. The variety of available rooms ensures that travellers can find an option that best suits their needs and preferences. Room types of

Holiday One Hotel

are typically appointed with the comfort of guests in mind, featuring clean and well-maintained spaces. You can expect to find comfortable bedding, ensuring a good night's sleep. Modern climate control, including efficient air-conditioning, is a standard feature, crucial for maintaining a pleasant temperature in Vietnam's tropical climate. The bathrooms are generally kept to a high standard of cleanliness, offering a refreshing space to freshen up. While specific room names and exact dimensions are best confirmed directly, the focus is on providing a clean, comfortable, and functional environment for your stay.

Recommended Nearby Dining and Cafes around Holiday One Hotel

Can Tho City is renowned for its delicious local cuisine and vibrant café culture, and the area around

Holiday One Hotel

is no exception. You'll find a plethora of dining options just a short stroll away, from bustling street food stalls offering authentic Vietnamese delicacies to charming local restaurants serving up regional specialties. For those who appreciate a good brew and a relaxed atmosphere, the neighbourhood boasts a growing number of cafes. These spots are perfect for enjoying a morning coffee, a light lunch, or simply soaking in the local ambiance. Many cafes offer a range of beverages, including expertly brewed Vietnamese coffee, and some may even provide breakfast options that echo the popular brunch trends found back home, alongside traditional Vietnamese breakfast fare. Exploring the culinary landscape surrounding the hotel is an adventure in itself, offering a true taste of Can Tho.

Popular Attractions and Activities near Holiday One Hotel

The strategic location of

Holiday One Hotel

in Ninh Kieu District places you at the heart of Can Tho's most captivating attractions. A must-visit is the iconic Cai Rang Floating Market, the largest of its kind in the Mekong Delta, offering a vibrant spectacle of commerce and local life from dawn. A leisurely stroll along Ninh Kieu Wharf provides picturesque views of the Hau River and is a popular spot for both locals and tourists to relax and enjoy the evening breeze. For a deeper dive into local culture, the Can Tho Museum showcases regional history and ethnography. Nature lovers will appreciate a visit to the Can Tho Bird Garden, a tranquil sanctuary teeming with diverse avian species. Lastly, exploring the charming canals and waterways by boat offers a unique perspective of the delta's lush landscapes and rural life. If you are looking for other activities around Holiday One Hotel, check out the best deals on Traveloka: Recommended activities in Can Tho City!

How to Get to Holiday One Hotel from the Airport

Arriving at Can Tho International Airport (VCA) and making your way to

Holiday One Hotel

is straightforward, with several convenient transportation options available. The

Holiday One Hotel

airport transfer service can be arranged, but for independent travellers, here are some common ways to reach your destination:

  • Airport Shuttle Buses:

    Many airports offer shuttle services that connect to the city centre. These are often a cost-effective way to travel.
  • Public Metered Taxis:

    Reputable metered taxi services are readily available at the airport. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    You can also opt for a rideshare service, which can be booked via a mobile app for convenience.

For more information on getting around, consider exploring options for Airport transfer service to ensure a smooth journey to Holiday One Hotel.

Summary of Why You Should Choose Holiday One Hotel

For Australian travellers seeking a comfortable, well-located, and value-for-money stay in Can Tho City,

Holiday One Hotel

presents a compelling choice. Its prime location in Ninh Kieu District offers easy access to local attractions, dining, and the vibrant pulse of the city. The hotel's commitment to providing essential guest facilities, coupled with clean and comfortable room environments, ensures a relaxing experience. Whether you're planning a short visit or a longer exploration of the Mekong Delta,

Holiday One Hotel

is equipped to make your stay enjoyable.

  • Excellent location in the heart of Ninh Kieu District.
  • Comfortable and clean accommodation with essential amenities.
  • Friendly and helpful service to assist with your needs.
  • Convenient access to local dining, markets, and attractions.

Ready to experience the charm of Can Tho?

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All facilities in Holiday One Hotel

Swimming Pool Holiday One Hotel
Swimming Pool
Entertainment Facility Holiday One Hotel
Entertainment Facility
Fitness Center Holiday One Hotel
Fitness Center
Functional Hall Holiday One Hotel
Functional Hall
Lobby Holiday One Hotel
Lobby

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Business Facilities

  • Business facilities
  • Conference rooms
  • Computer station

Things to Do

  • Outdoor pool
  • Spa

General

  • Banquet
  • Parking

Transportation

  • Limo or town car service

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Holiday One Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

Trẻ em từ 6 tuổi trở lên có thể bị phụ phí (nếu có) và thanh toán tại nơi lưu trú. Những khách từ 12 tuổi trở lên là tính như người lớn và thanh toán phí phụ thu tại nơi lưu trú. Children from 6 years old and older may be charged an additional fee (if any) and will be charged directly at the accommodation. Guests 12 years old and older are considered as an adult and will be charged at the accommodation.
Guest need to call hotel +842923760670 24 hours before check in. Khách phải liên hệ trực tiếp khách sạn qua số +842923760670 24 giờ trước ngày check in.
Khách phải được tiêm đủ 2 mũi vaccine, mũi 2 được tiêm ít nhất 14 ngày.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Available rooms at Holiday One Hotel
82
Number of floors in Holiday One Hotel
16
Another facilities in Holiday One Hotel
Laundry service, Wedding service, Luggage storage, Express check-out, Porter

Frequently asked questions about Holiday One Hotel

What are available facilities at Holiday One Hotel?
There are top facilites at Holiday One Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Holiday One Hotel?
The standard check-in time at Holiday One Hotel is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Holiday One Hotel?
Holiday One Hotel has a 4.0-star rating.
How many floors does Holiday One Hotel have?
Holiday One Hotel has 16.
How many rooms are available at Holiday One Hotel?
Holiday One Hotel has 82.
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Holiday One Hotel reviews and ratings

Overall Ratings & Reviews Holiday One Hotel

Traveloka (316)
Other sources (89)
8.5
Very Good
From 316 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.4

Service and Facilites

8.2

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Traveller Reviews Holiday One Hotel

Number of reviews per page
20
40
Customer reviews
Thien K.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 119 week(s) ago
Mình book giường đơn dành cho 2 người nhưng lại là giường ghép, nằm có lằn nối rất khó chịu
3 people find it helpful
Tran T. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 164 week(s) ago
Phòng rộng rãi, sạch sẽ. Nhân viên thân thiện, nhiệt tình
1 people find it helpful
Huynb T. T. O.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 205 week(s) ago
Nhân viên lễ tân khách sạn có thái độ thiếu tôn trọng khách hàng.
1 people find it helpful
Huynh D. T.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 217 week(s) ago
The room has a strange texture, not like the picture. The air conditioner is towards the toilet, the bed is very hot. Toilet exhaust fan not working. Overall very bad, not worth the cost. Very poor quality. Won't be back
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6 people find it helpful
Nguyen Ngoc Tuan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 223 week(s) ago
Phòng sạch sẽ, rộng rãi. Chắc chắn
6 people find it helpful
Tran A. Q.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 232 week(s) ago
I arrived at the hotel at about 21:30, due to an accident, my Booking was lost, and I deleted the booking photo again, ok that's ok, I re-booked it right at the hotel lobby because of the price It would be better to book at the Reception, when the book clearly on the app clearly states 【Superior Twin City View】 After checking in, I saw that the room had no window, I immediately went down to report to the Receptionist, then my friend Le Tan said that the Super Twin Room is 𝐊𝐇O𝐍𝐆 𝐂Ó , I said the windowless room was very stuffy and smelly, I asked to change me the room with a window as I booked on the App, the 1 bed room I also accepted. , as long as there is a window, it's fine, the Receptionist said you can't solve this problem and asked me to contact the hotel's Sale myself (this should have been done by her, because the guest is not wrong) ok, I called the hotel's Sale at the phone number given by the Receptionist, the Sales friend after listening to my presentation, the response was that the Hotel side did not post the Sup Twin room, it has a window (sorry, is this problem? must be wrong mine, ok? ) and the Sales friend told me to contact the App side myself (Do you know what time it is, it's already more than 22:00 o'clock) and the Sale friend also gave me a solution: 𝐡𝐲 𝐡 𝐡 𝐩𝐡 𝐩𝐡 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐀𝐩𝐩 𝐧 𝐧 𝐧 𝐧 𝐧 𝐧 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 (while I have completed the check in) I disagree because I cancel it if I can cancel the room now, I can not refund it for me Time to argue with the App, deal with the Human directly is not finished, but tell me to talk to the app, the one who will lose forever will be me (the customer) I do not agree with the way your advice is handled. , and still calmly discuss with her, because I also work in the hotel industry, I explain to her, when there is a problem, if the fault is not from the wrong guest, the hotel should solve it so that the customer satisfied, and I didn't cause any trouble because it was already dark, I just hope to quickly change the room with a window for me, I don't ask for anything more, the salesman told me to wait for your opinion to consult the Manager. Ly, ok I wait, after more than 30 Minutes of waiting, I received the answer: (while waiting for me to check the app again, the Sup Twin room class has been deleted with the word Citi View), and it is confirmed that it is the app's fault. Not yours, because you don't have a Sup Twin room with a window. The receptionist also said that the words on the App 𝐒𝐮𝐩𝐞𝐫𝐢𝐨𝐫 𝐓𝐰𝐢𝐧 𝐂𝐢𝐭y are for reference only (OMG, that's the same as Hanging a Goat's Head to sell Dog Meat) so if you can say it, I don't know how to argue. Because it was too late and too tired after 1 day of driving, I was disappointed with my room and in my heart felt extremely frustrated with the handling of a 4-star hotel, because I (the customer) was not wrong, I only request to receive the room class I have booked according to the display on the app, if the app is wrong, the hotel side must be responsible for working with the App again, not the Customer, there is nothing to force the customer to bear the disadvantage when the error does not come from the customer. And the fact that you sell and advise customers Check out, complete the room, find the place to stay, is an action to FIGHT CUSTOMERS, so as not to be responsible for the inconvenience when problems occur, complete There is absolutely no spirit to solve the problem when something goes wrong. Sup Twin room 1007 phone can not be used, every time there is a problem of having to run down to the Reception, it is unbelievable that a 4-star hotel can have such problems.
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7 people find it helpful
Trung H. P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 293 week(s) ago
Old room, low-quality buffet, broken phone, staff reminded to check out early when guests were sleeping
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3 people find it helpful
Nguyen X. H.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 314 week(s) ago
The reception is not enthusiastic, the attitude is less than the bve staff
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2 people find it helpful
Thy L. N.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 317 week(s) ago
11:00 pm the air conditioning was broken, but the receptionist did not call the technician but he brought the guest to come to the room to repair, asked the technician who did not come up to say that he did not know. Calling people up, then the phone receptionist said to change rooms, while your child was sleeping, why did his head get up? furniture luxuriant midnight call change room? It is worth noting that I did not call the technician to fix it but said that I changed the room, my husband said I did not respect the customers. Where is my master, can I call my boss? That's why I called the technician to fix it, but after 30 minutes of working, my husband tried to unplug the card and then he ran again for about an hour, so every night made 3 busy from sleeping, too annoyed, so 4 stars. The service is not considered good, room 803 everyone. My room is 802 and the air conditioner sounds like a washing machine 🤣
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5 people find it helpful
Chau H. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 324 week(s) ago
I had a great night out. Buffet breakfast is not really delicious, okay. Coffee slightly diluted.
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4 people find it helpful
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Nguyen M.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 337 week(s) ago
Surprisingly, the price of the room is too cheap compared to the utilities used, will definitely come back when you have the opportunity to return to Can Tho
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1 people find it helpful
Le Thi Chuc
icon-origin-TRAVELOKA
6.0
/10
Reviewed 339 week(s) ago
The receptionist did not communicate well. Room with insects.
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NGUYEN THI MY HANH
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 339 week(s) ago
Nice new hotel, near the center, will come back to this place
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3 people find it helpful
Le thi K. L.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 342 week(s) ago
Bathroom does not have hot water, spilled water on the shower floor, breakfast was boring
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2 people find it helpful
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Dang V. P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 345 week(s) ago
There is no power socket at bed, everything is different
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2 people find it helpful
Pham D. L.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 351 week(s) ago
My whole family, including adults and children, have good memories at this hotel. My room is the deluxe room, which is more beautiful than the photo, the room is quite large and the view is nice, king size bed. The staff from the front desk and the housekeeping staff were friendly and friendly. Breakfast at the hotel is not too many dishes but the dishes are quite delicious. On the 17th floor there was a pool of butter, and my younger brothers and sisters went to the pool very clean and comfortable. If going to Can Tho will return to this hotel. Highly recommend everyone
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2 people find it helpful
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HUYNH V. T.
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 357 week(s) ago
Everything is ok there is only 1 problem like this. I know check in hotel is 14h. I arrived at the hotel is about 11:30 am I would like to check in at 13h because I run from Dalat to Can Tho by motorbike more than 500km is quite tired. But the hotel still reported no clean room. Ok, so I'll wait for it. But some people who came after me were allowed to check in. And last Saturday my brother arrived at 11:45 am still check in directly with the hotel. I do service I understand that the hotel priority hotel guests first, other partners are slowly also. And especially the 4th floor has wifi but can not be used. Must use 4g during the entire trip
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4 people find it helpful
nguyen q. c.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 362 week(s) ago
The hotel is clean and the staff are friendly. Delicious breakfast food.
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2 people find it helpful
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Dang C. H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 365 week(s) ago
suitable for business and family travel
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6 people find it helpful
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NGUYEN N. B.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.7
/10
Reviewed 366 week(s) ago
rooms are good, massa service is not good and food is good.
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1 people find it helpful
Number of reviews per page
20
40

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Lobby 4 Holiday One Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Holiday One Hotel

Traveloka (316)
Other sources (89)
8.5
Very Good
From 316 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.4

Service and Facilites

8.2

Sort by
Most Recent
Format
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Traveller Reviews Holiday One Hotel

Number of reviews per page
20
40
Customer reviews
Thien K.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 119 week(s) ago
Mình book giường đơn dành cho 2 người nhưng lại là giường ghép, nằm có lằn nối rất khó chịu
3 people find it helpful
Tran T. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 164 week(s) ago
Phòng rộng rãi, sạch sẽ. Nhân viên thân thiện, nhiệt tình
1 people find it helpful
Huynb T. T. O.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 205 week(s) ago
Nhân viên lễ tân khách sạn có thái độ thiếu tôn trọng khách hàng.
1 people find it helpful
Huynh D. T.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 217 week(s) ago
The room has a strange texture, not like the picture. The air conditioner is towards the toilet, the bed is very hot. Toilet exhaust fan not working. Overall very bad, not worth the cost. Very poor quality. Won't be back
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6 people find it helpful
Nguyen Ngoc Tuan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 223 week(s) ago
Phòng sạch sẽ, rộng rãi. Chắc chắn
6 people find it helpful
Tran A. Q.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 232 week(s) ago
I arrived at the hotel at about 21:30, due to an accident, my Booking was lost, and I deleted the booking photo again, ok that's ok, I re-booked it right at the hotel lobby because of the price It would be better to book at the Reception, when the book clearly on the app clearly states 【Superior Twin City View】 After checking in, I saw that the room had no window, I immediately went down to report to the Receptionist, then my friend Le Tan said that the Super Twin Room is 𝐊𝐇O𝐍𝐆 𝐂Ó , I said the windowless room was very stuffy and smelly, I asked to change me the room with a window as I booked on the App, the 1 bed room I also accepted. , as long as there is a window, it's fine, the Receptionist said you can't solve this problem and asked me to contact the hotel's Sale myself (this should have been done by her, because the guest is not wrong) ok, I called the hotel's Sale at the phone number given by the Receptionist, the Sales friend after listening to my presentation, the response was that the Hotel side did not post the Sup Twin room, it has a window (sorry, is this problem? must be wrong mine, ok? ) and the Sales friend told me to contact the App side myself (Do you know what time it is, it's already more than 22:00 o'clock) and the Sale friend also gave me a solution: 𝐡𝐲 𝐡 𝐡 𝐩𝐡 𝐩𝐡 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐀𝐩𝐩 𝐧 𝐧 𝐧 𝐧 𝐧 𝐧 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 (while I have completed the check in) I disagree because I cancel it if I can cancel the room now, I can not refund it for me Time to argue with the App, deal with the Human directly is not finished, but tell me to talk to the app, the one who will lose forever will be me (the customer) I do not agree with the way your advice is handled. , and still calmly discuss with her, because I also work in the hotel industry, I explain to her, when there is a problem, if the fault is not from the wrong guest, the hotel should solve it so that the customer satisfied, and I didn't cause any trouble because it was already dark, I just hope to quickly change the room with a window for me, I don't ask for anything more, the salesman told me to wait for your opinion to consult the Manager. Ly, ok I wait, after more than 30 Minutes of waiting, I received the answer: (while waiting for me to check the app again, the Sup Twin room class has been deleted with the word Citi View), and it is confirmed that it is the app's fault. Not yours, because you don't have a Sup Twin room with a window. The receptionist also said that the words on the App 𝐒𝐮𝐩𝐞𝐫𝐢𝐨𝐫 𝐓𝐰𝐢𝐧 𝐂𝐢𝐭y are for reference only (OMG, that's the same as Hanging a Goat's Head to sell Dog Meat) so if you can say it, I don't know how to argue. Because it was too late and too tired after 1 day of driving, I was disappointed with my room and in my heart felt extremely frustrated with the handling of a 4-star hotel, because I (the customer) was not wrong, I only request to receive the room class I have booked according to the display on the app, if the app is wrong, the hotel side must be responsible for working with the App again, not the Customer, there is nothing to force the customer to bear the disadvantage when the error does not come from the customer. And the fact that you sell and advise customers Check out, complete the room, find the place to stay, is an action to FIGHT CUSTOMERS, so as not to be responsible for the inconvenience when problems occur, complete There is absolutely no spirit to solve the problem when something goes wrong. Sup Twin room 1007 phone can not be used, every time there is a problem of having to run down to the Reception, it is unbelievable that a 4-star hotel can have such problems.
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7 people find it helpful
Trung H. P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 293 week(s) ago
Old room, low-quality buffet, broken phone, staff reminded to check out early when guests were sleeping
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3 people find it helpful
Nguyen X. H.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 314 week(s) ago
The reception is not enthusiastic, the attitude is less than the bve staff
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2 people find it helpful
Thy L. N.
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5.7
/10
Reviewed 317 week(s) ago
11:00 pm the air conditioning was broken, but the receptionist did not call the technician but he brought the guest to come to the room to repair, asked the technician who did not come up to say that he did not know. Calling people up, then the phone receptionist said to change rooms, while your child was sleeping, why did his head get up? furniture luxuriant midnight call change room? It is worth noting that I did not call the technician to fix it but said that I changed the room, my husband said I did not respect the customers. Where is my master, can I call my boss? That's why I called the technician to fix it, but after 30 minutes of working, my husband tried to unplug the card and then he ran again for about an hour, so every night made 3 busy from sleeping, too annoyed, so 4 stars. The service is not considered good, room 803 everyone. My room is 802 and the air conditioner sounds like a washing machine 🤣
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5 people find it helpful
Chau H. H.
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9.7
/10
Reviewed 324 week(s) ago
I had a great night out. Buffet breakfast is not really delicious, okay. Coffee slightly diluted.
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4 people find it helpful
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Nguyen M.
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Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 337 week(s) ago
Surprisingly, the price of the room is too cheap compared to the utilities used, will definitely come back when you have the opportunity to return to Can Tho
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1 people find it helpful
Le Thi Chuc
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6.0
/10
Reviewed 339 week(s) ago
The receptionist did not communicate well. Room with insects.
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NGUYEN THI MY HANH
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Family
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9.7
/10
Reviewed 339 week(s) ago
Nice new hotel, near the center, will come back to this place
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3 people find it helpful
Le thi K. L.
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6.1
/10
Reviewed 342 week(s) ago
Bathroom does not have hot water, spilled water on the shower floor, breakfast was boring
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2 people find it helpful
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Dang V. P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 345 week(s) ago
There is no power socket at bed, everything is different
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2 people find it helpful
Pham D. L.
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Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 351 week(s) ago
My whole family, including adults and children, have good memories at this hotel. My room is the deluxe room, which is more beautiful than the photo, the room is quite large and the view is nice, king size bed. The staff from the front desk and the housekeeping staff were friendly and friendly. Breakfast at the hotel is not too many dishes but the dishes are quite delicious. On the 17th floor there was a pool of butter, and my younger brothers and sisters went to the pool very clean and comfortable. If going to Can Tho will return to this hotel. Highly recommend everyone
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HUYNH V. T.
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Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 357 week(s) ago
Everything is ok there is only 1 problem like this. I know check in hotel is 14h. I arrived at the hotel is about 11:30 am I would like to check in at 13h because I run from Dalat to Can Tho by motorbike more than 500km is quite tired. But the hotel still reported no clean room. Ok, so I'll wait for it. But some people who came after me were allowed to check in. And last Saturday my brother arrived at 11:45 am still check in directly with the hotel. I do service I understand that the hotel priority hotel guests first, other partners are slowly also. And especially the 4th floor has wifi but can not be used. Must use 4g during the entire trip
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+3
4 people find it helpful
nguyen q. c.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 362 week(s) ago
The hotel is clean and the staff are friendly. Delicious breakfast food.
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2 people find it helpful
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Dang C. H.
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Business
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8.5
/10
Reviewed 365 week(s) ago
suitable for business and family travel
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6 people find it helpful
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NGUYEN N. B.
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Romantic
icon-origin-TRAVELOKA
8.7
/10
Reviewed 366 week(s) ago
rooms are good, massa service is not good and food is good.
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1 people find it helpful
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