Holiday One Hotel

Hotels
8.3
/10
Very Good
405 reviews

What Guests Say About Their Stay

Nguyen M.

9.7
/ 10
Surprisingly, the price of the room is too cheap compared to the utilities used, will definitely come back when you have the opportunity to return to Can Tho
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Pham D. L.

9.7
/ 10
My whole family, including adults and children, have good memories at this hotel. My room is the deluxe room, which is more beautiful than the photo, the room is quite large and the view is nice, king size bed. The staff from the front desk and the housekeeping staff were friendly and friendly. Breakfast at the hotel is not too many dishes but the dishes are quite delicious. On the 17th floor there was a pool of butter, and my younger brothers and sisters went to the pool very clean and comfortable. If going to Can Tho will return to this hotel. Highly recommend everyone
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Thu h.

9.7
/ 10
Comfortable room very nice. Staff friendly, polite. Very satisfied with the quality of the hotel.
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Phan Thi Phuong Hien

9.7
/ 10
Beautiful hotel. Clean room ..
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Do Tran

7.0
/ 10
Very nice, clean hotel, friendly staff, enthusiastic. Will come back here every time Can Tho!
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In the Area
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59-61-63-65 Pham Ngoc Thach, Cai Khe Ward, Ninh Kieu District, Ninh Kieu, Can Tho, Vietnam

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Holiday One Hotel is a hotel is located at Cai Khe. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Holiday One Hotel

59-61-63-65 Pham Ngoc Thach, Cai Khe Ward, Ninh Kieu District, Ninh Kieu, Can Tho, Vietnam
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Lobby Holiday One Hotel
Lobby 2 Holiday One Hotel

Discover More About Holiday One Hotel

Welcome to Holiday One Hotel, your premier destination for an unforgettable stay in the vibrant heart of Can Tho City. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, ensuring every guest experiences the best of what this beautiful region has to offer. Whether you're here for business or leisure, Holiday One Hotel is designed to be your home away from home, providing a tranquil retreat amidst the bustling city life. Room rates at Holiday One Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Holiday One Hotel Location

Nestled in the heart of Ninh Kieu District, Holiday One Hotel boasts a prime location that puts you at the center of Can Tho City's most exciting attractions and business hubs. Situated at 59-61-63-65 Pham Ngoc Thach, Cai Khe Ward, Ninh Kieu District, Ninh Kiều, Cần Thơ, Việt Nam, our hotel offers easy access to the city's pulse. We are conveniently located approximately 10 kilometers from Can Tho International Airport, making your arrival and departure seamless. For those exploring by road, major transportation routes are easily accessible, ensuring you can navigate the region with ease. The atmosphere surrounding Holiday One Hotel is one of vibrant energy, with the iconic Can Tho Bridge visible from many vantage points and the bustling Ninh Kieu Wharf just a short stroll away. This central location means you're never far from local markets, charming cafes, and the captivating Mekong Delta scenery.

Holiday One Hotel Facilities & Services

Facilities for guests at Holiday One Hotel are designed to enhance your comfort and enjoyment throughout your stay. We offer a comprehensive range of amenities to cater to every need:

  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a day of exploration. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Maintain your workout routine at our well-equipped fitness center, available to guests from 6:00 AM to 10:00 PM.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments at our spa. Operating hours are from 9:00 AM to 8:00 PM, with services priced starting from PHP 1,500.
  • Business Center:

    For our business travelers, a fully equipped business center is available from 8:00 AM to 6:00 PM, offering essential services.
  • Meeting and Event Facilities:

    We provide versatile spaces for conferences, meetings, and special events. Please inquire for availability and pricing.
  • Complimentary Wi-Fi:

    Stay connected with free high-speed Wi-Fi available throughout the hotel.
  • 24-Hour Front Desk:

    Our dedicated staff is available around the clock to assist you with any requests.
  • Concierge Services:

    Get personalized recommendations and assistance with bookings for tours and transportation.
  • On-site Restaurant and Bar:

    Enjoy delicious cuisine and refreshing drinks without leaving the hotel.
  • Free Parking:

    Guests arriving by car can take advantage of our complimentary on-site parking facilities.

Holiday One Hotel Room Types

Discover a range of meticulously designed accommodations, ensuring there is a perfect fit for every traveler's needs. The room types of Holiday One Hotel offer a variety of options to suit your preferences:

  • Deluxe Room:

    Available with either a City View or Garden View. These rooms are non-smoking and feature modern amenities for a comfortable stay.
  • Executive Room:

    Offering enhanced space and amenities, these rooms also come with a choice of City View or Garden View. Some Executive Rooms include a bathtub.
  • Suite:

    Our spacious suites provide a luxurious experience with separate living and sleeping areas. Enjoy panoramic City Views and the convenience of a bathtub.
  • Family Room:

    Ideal for families or larger groups, these rooms are designed for comfort and convenience, often featuring multiple beds and ample space.

Please note that all rooms are designated as non-smoking to ensure a pleasant environment for all guests. We do not currently offer pet-friendly rooms.

Holiday One Hotel Dining & Restaurants

Savor a culinary journey at Holiday One Hotel, where our dining venues offer a delightful array of flavors to tantalize your taste buds. Our on-site restaurant, "Mekong Flavors," serves a delectable breakfast buffet daily from 6:00 AM to 10:00 AM, with an estimated price per person of PHP 450. For lunch and dinner, the restaurant transitions to an à la carte menu featuring authentic Vietnamese cuisine and international favorites, with main courses typically ranging from PHP 500 to PHP 800. Our "Riverside Cafe" is the perfect spot for a casual coffee or light snack, open from 8:00 AM to 6:00 PM. In the evening, unwind at our "Sky Bar," offering breathtaking city views and a selection of cocktails and appetizers from 5:00 PM to 11:00 PM. Prices at the Sky Bar for drinks start from PHP 250.

Holiday One Hotel Nearby Attractions and Activities

Holiday One Hotel is ideally situated to explore the rich cultural tapestry and natural beauty of Can Tho City. Immerse yourself in the local charm with these nearby attractions:

  • Ninh Kieu Wharf:

    A vibrant waterfront promenade, perfect for evening strolls and enjoying the city's ambiance.
  • Can Tho Museum:

    Discover the history and culture of the Mekong Delta region through fascinating exhibits.
  • Cai Rang Floating Market:

    Experience the unique spectacle of one of Vietnam's largest floating markets, best visited in the early morning.
  • Ong Pagoda:

    A beautiful and historic Chinese temple offering a glimpse into local religious practices.
  • Can Tho Bridge:

    Admire the impressive architecture of this iconic bridge, offering panoramic views of the city and river.

If you are looking for other activities around Holiday One Hotel, check out the best deals on Traveloka: Recommended activities in Can Tho City!

How to Get to Holiday One Hotel from the Airport

Getting to Holiday One Hotel from Can Tho International Airport is straightforward, with several convenient options available. We are committed to making your journey as smooth as possible, whether you prefer the ease of an airport transfer service or other local transport methods. Here’s how you can reach us:

  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. Our driver will meet you at the arrivals hall and take you directly to the hotel. This service can be arranged in advance through our concierge. The estimated cost is PHP 800.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Holiday One Hotel typically takes around 20-30 minutes, depending on traffic, and will cost approximately PHP 300-400.
  • Ride-hailing Service:

    You can also book a ride through a popular ride-hailing service via your smartphone. This offers a convenient and often cost-effective alternative to traditional taxis. The estimated fare is similar to that of a metered taxi.
  • Local Bus:

    For a more budget-friendly option, local buses operate from the airport towards the city center. You would then need to take a short taxi or ride-hailing service ride to reach the hotel. This option is the most economical but requires more navigation.

We recommend booking the Holiday One Hotel airport transfer in advance for a hassle-free arrival.

Summary of Why You Should Choose to Stay at Holiday One Hotel

Choosing Holiday One Hotel for your Can Tho City adventure means opting for comfort, convenience, and an authentic local experience. We are dedicated to providing exceptional service and ensuring your stay is memorable for all the right reasons. Here’s why Holiday One Hotel stands out:

  • Prime Location:

    Situated in the heart of Ninh Kieu District, offering easy access to key attractions and the vibrant city life.
  • Excellent Facilities:

    From our refreshing swimming pool and well-equipped fitness center to our relaxing spa, we have amenities to cater to all your needs.
  • Comfortable Accommodations:

    A variety of well-appointed room types ensure a restful and enjoyable stay, with options to suit couples, families, and solo travelers.
  • Delicious Dining:

    Experience the flavors of Vietnam and international cuisine at our on-site restaurants and unwind at our scenic bar.
  • Exceptional Service:

    Our friendly and professional staff are committed to making your stay as pleasant as possible.

Discover the best Room availability at Holiday One Hotel and start planning your trip today. For seamless Booking Holiday One Hotel, we recommend using Traveloka. Book budget hotels in Can Tho City, Can Tho City and easily book domestic and international flights at low prices with Traveloka.

All facilities in Holiday One Hotel

Swimming Pool Holiday One Hotel
Swimming Pool
Entertainment Facility Holiday One Hotel
Entertainment Facility
Fitness Center Holiday One Hotel
Fitness Center
Functional Hall Holiday One Hotel
Functional Hall
Lobby Holiday One Hotel
Lobby

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Business Facilities

  • Business facilities
  • Conference rooms
  • Computer station

Things to Do

  • Outdoor pool
  • Spa

General

  • Banquet
  • Parking

Transportation

  • Limo or town car service

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Holiday One Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

Trẻ em từ 6 tuổi trở lên có thể bị phụ phí (nếu có) và thanh toán tại nơi lưu trú. Những khách từ 12 tuổi trở lên là tính như người lớn và thanh toán phí phụ thu tại nơi lưu trú. Children from 6 years old and older may be charged an additional fee (if any) and will be charged directly at the accommodation. Guests 12 years old and older are considered as an adult and will be charged at the accommodation.
Guest need to call hotel +842923760670 24 hours before check in. Khách phải liên hệ trực tiếp khách sạn qua số +842923760670 24 giờ trước ngày check in.
Khách phải được tiêm đủ 2 mũi vaccine, mũi 2 được tiêm ít nhất 14 ngày.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Available rooms at Holiday One Hotel
82
Number of floors in Holiday One Hotel
16
Another facilities in Holiday One Hotel
Laundry service, Wedding service, Luggage storage, Express check-out, Porter

Frequently asked question in Holiday One Hotel

What are available facilities at Holiday One Hotel?
There are top facilites at Holiday One Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Holiday One Hotel?
The standard check-in time at Holiday One Hotel is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Holiday One Hotel?
Holiday One Hotel is a 4.0-star hotel.
How many floors does Holiday One Hotel have?
Holiday One Hotel has 16 floors.
How many rooms are available at Holiday One Hotel?
Holiday One Hotel has 82 rooms in total.
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More Reviews from Other Guests in Holiday One Hotel

Overall Ratings & Reviews Holiday One Hotel

Traveloka (316)
Other sources (89)
8.5
Very Good
From 316 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.4

Service and Facilites

8.2

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Traveler Reviews Holiday One Hotel

Number of reviews per page
20
40
Customer reviews
Thien K.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 113 week(s) ago
Mình book giường đơn dành cho 2 người nhưng lại là giường ghép, nằm có lằn nối rất khó chịu
3 people find it helpful
Tran T. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 158 week(s) ago
Phòng rộng rãi, sạch sẽ. Nhân viên thân thiện, nhiệt tình
1 people find it helpful
Huynb T. T. O.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 199 week(s) ago
Nhân viên lễ tân khách sạn có thái độ thiếu tôn trọng khách hàng.
1 people find it helpful
Huynh D. T.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 211 week(s) ago
The room has a strange texture, not like the picture. The air conditioner is towards the toilet, the bed is very hot. Toilet exhaust fan not working. Overall very bad, not worth the cost. Very poor quality. Won't be back
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6 people find it helpful
Nguyen Ngoc Tuan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 217 week(s) ago
Phòng sạch sẽ, rộng rãi. Chắc chắn
6 people find it helpful
Tran A. Q.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 226 week(s) ago
I arrived at the hotel at about 21:30, due to an accident, my Booking was lost, and I deleted the booking photo again, ok that's ok, I re-booked it right at the hotel lobby because of the price It would be better to book at the Reception, when the book clearly on the app clearly states 【Superior Twin City View】 After checking in, I saw that the room had no window, I immediately went down to report to the Receptionist, then my friend Le Tan said that the Super Twin Room is 𝐊𝐇O𝐍𝐆 𝐂Ó , I said the windowless room was very stuffy and smelly, I asked to change me the room with a window as I booked on the App, the 1 bed room I also accepted. , as long as there is a window, it's fine, the Receptionist said you can't solve this problem and asked me to contact the hotel's Sale myself (this should have been done by her, because the guest is not wrong) ok, I called the hotel's Sale at the phone number given by the Receptionist, the Sales friend after listening to my presentation, the response was that the Hotel side did not post the Sup Twin room, it has a window (sorry, is this problem? must be wrong mine, ok? ) and the Sales friend told me to contact the App side myself (Do you know what time it is, it's already more than 22:00 o'clock) and the Sale friend also gave me a solution: 𝐡𝐲 𝐡 𝐡 𝐩𝐡 𝐩𝐡 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐀𝐩𝐩 𝐧 𝐧 𝐧 𝐧 𝐧 𝐧 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 (while I have completed the check in) I disagree because I cancel it if I can cancel the room now, I can not refund it for me Time to argue with the App, deal with the Human directly is not finished, but tell me to talk to the app, the one who will lose forever will be me (the customer) I do not agree with the way your advice is handled. , and still calmly discuss with her, because I also work in the hotel industry, I explain to her, when there is a problem, if the fault is not from the wrong guest, the hotel should solve it so that the customer satisfied, and I didn't cause any trouble because it was already dark, I just hope to quickly change the room with a window for me, I don't ask for anything more, the salesman told me to wait for your opinion to consult the Manager. Ly, ok I wait, after more than 30 Minutes of waiting, I received the answer: (while waiting for me to check the app again, the Sup Twin room class has been deleted with the word Citi View), and it is confirmed that it is the app's fault. Not yours, because you don't have a Sup Twin room with a window. The receptionist also said that the words on the App 𝐒𝐮𝐩𝐞𝐫𝐢𝐨𝐫 𝐓𝐰𝐢𝐧 𝐂𝐢𝐭y are for reference only (OMG, that's the same as Hanging a Goat's Head to sell Dog Meat) so if you can say it, I don't know how to argue. Because it was too late and too tired after 1 day of driving, I was disappointed with my room and in my heart felt extremely frustrated with the handling of a 4-star hotel, because I (the customer) was not wrong, I only request to receive the room class I have booked according to the display on the app, if the app is wrong, the hotel side must be responsible for working with the App again, not the Customer, there is nothing to force the customer to bear the disadvantage when the error does not come from the customer. And the fact that you sell and advise customers Check out, complete the room, find the place to stay, is an action to FIGHT CUSTOMERS, so as not to be responsible for the inconvenience when problems occur, complete There is absolutely no spirit to solve the problem when something goes wrong. Sup Twin room 1007 phone can not be used, every time there is a problem of having to run down to the Reception, it is unbelievable that a 4-star hotel can have such problems.
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7 people find it helpful
Trung H. P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 287 week(s) ago
Old room, low-quality buffet, broken phone, staff reminded to check out early when guests were sleeping
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3 people find it helpful
Nguyen X. H.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 308 week(s) ago
The reception is not enthusiastic, the attitude is less than the bve staff
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2 people find it helpful
Thy L. N.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 311 week(s) ago
11:00 pm the air conditioning was broken, but the receptionist did not call the technician but he brought the guest to come to the room to repair, asked the technician who did not come up to say that he did not know. Calling people up, then the phone receptionist said to change rooms, while your child was sleeping, why did his head get up? furniture luxuriant midnight call change room? It is worth noting that I did not call the technician to fix it but said that I changed the room, my husband said I did not respect the customers. Where is my master, can I call my boss? That's why I called the technician to fix it, but after 30 minutes of working, my husband tried to unplug the card and then he ran again for about an hour, so every night made 3 busy from sleeping, too annoyed, so 4 stars. The service is not considered good, room 803 everyone. My room is 802 and the air conditioner sounds like a washing machine 🤣
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5 people find it helpful
Chau H. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 318 week(s) ago
I had a great night out. Buffet breakfast is not really delicious, okay. Coffee slightly diluted.
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4 people find it helpful
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Nguyen M.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 332 week(s) ago
Surprisingly, the price of the room is too cheap compared to the utilities used, will definitely come back when you have the opportunity to return to Can Tho
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1 people find it helpful
Le Thi Chuc
icon-origin-TRAVELOKA
6.0
/10
Reviewed 333 week(s) ago
The receptionist did not communicate well. Room with insects.
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NGUYEN THI MY HANH
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 333 week(s) ago
Nice new hotel, near the center, will come back to this place
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3 people find it helpful
Le thi K. L.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 336 week(s) ago
Bathroom does not have hot water, spilled water on the shower floor, breakfast was boring
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2 people find it helpful
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Dang V. P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 339 week(s) ago
There is no power socket at bed, everything is different
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2 people find it helpful
Pham D. L.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 345 week(s) ago
My whole family, including adults and children, have good memories at this hotel. My room is the deluxe room, which is more beautiful than the photo, the room is quite large and the view is nice, king size bed. The staff from the front desk and the housekeeping staff were friendly and friendly. Breakfast at the hotel is not too many dishes but the dishes are quite delicious. On the 17th floor there was a pool of butter, and my younger brothers and sisters went to the pool very clean and comfortable. If going to Can Tho will return to this hotel. Highly recommend everyone
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2 people find it helpful
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HUYNH V. T.
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 351 week(s) ago
Everything is ok there is only 1 problem like this. I know check in hotel is 14h. I arrived at the hotel is about 11:30 am I would like to check in at 13h because I run from Dalat to Can Tho by motorbike more than 500km is quite tired. But the hotel still reported no clean room. Ok, so I'll wait for it. But some people who came after me were allowed to check in. And last Saturday my brother arrived at 11:45 am still check in directly with the hotel. I do service I understand that the hotel priority hotel guests first, other partners are slowly also. And especially the 4th floor has wifi but can not be used. Must use 4g during the entire trip
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4 people find it helpful
nguyen q. c.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 356 week(s) ago
The hotel is clean and the staff are friendly. Delicious breakfast food.
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2 people find it helpful
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Dang C. H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 360 week(s) ago
suitable for business and family travel
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6 people find it helpful
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NGUYEN N. B.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.7
/10
Reviewed 360 week(s) ago
rooms are good, massa service is not good and food is good.
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1 people find it helpful
Number of reviews per page
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Lobby 4 Holiday One Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Holiday One Hotel

Traveloka (316)
Other sources (89)
8.5
Very Good
From 316 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.4

Service and Facilites

8.2

Sort by
Most Recent
Format
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Traveler Reviews Holiday One Hotel

Number of reviews per page
20
40
Customer reviews
Thien K.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 113 week(s) ago
Mình book giường đơn dành cho 2 người nhưng lại là giường ghép, nằm có lằn nối rất khó chịu
3 people find it helpful
Tran T. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 158 week(s) ago
Phòng rộng rãi, sạch sẽ. Nhân viên thân thiện, nhiệt tình
1 people find it helpful
Huynb T. T. O.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 199 week(s) ago
Nhân viên lễ tân khách sạn có thái độ thiếu tôn trọng khách hàng.
1 people find it helpful
Huynh D. T.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 211 week(s) ago
The room has a strange texture, not like the picture. The air conditioner is towards the toilet, the bed is very hot. Toilet exhaust fan not working. Overall very bad, not worth the cost. Very poor quality. Won't be back
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6 people find it helpful
Nguyen Ngoc Tuan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 217 week(s) ago
Phòng sạch sẽ, rộng rãi. Chắc chắn
6 people find it helpful
Tran A. Q.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 226 week(s) ago
I arrived at the hotel at about 21:30, due to an accident, my Booking was lost, and I deleted the booking photo again, ok that's ok, I re-booked it right at the hotel lobby because of the price It would be better to book at the Reception, when the book clearly on the app clearly states 【Superior Twin City View】 After checking in, I saw that the room had no window, I immediately went down to report to the Receptionist, then my friend Le Tan said that the Super Twin Room is 𝐊𝐇O𝐍𝐆 𝐂Ó , I said the windowless room was very stuffy and smelly, I asked to change me the room with a window as I booked on the App, the 1 bed room I also accepted. , as long as there is a window, it's fine, the Receptionist said you can't solve this problem and asked me to contact the hotel's Sale myself (this should have been done by her, because the guest is not wrong) ok, I called the hotel's Sale at the phone number given by the Receptionist, the Sales friend after listening to my presentation, the response was that the Hotel side did not post the Sup Twin room, it has a window (sorry, is this problem? must be wrong mine, ok? ) and the Sales friend told me to contact the App side myself (Do you know what time it is, it's already more than 22:00 o'clock) and the Sale friend also gave me a solution: 𝐡𝐲 𝐡 𝐡 𝐩𝐡 𝐩𝐡 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐀𝐩𝐩 𝐧 𝐧 𝐧 𝐧 𝐧 𝐧 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 (while I have completed the check in) I disagree because I cancel it if I can cancel the room now, I can not refund it for me Time to argue with the App, deal with the Human directly is not finished, but tell me to talk to the app, the one who will lose forever will be me (the customer) I do not agree with the way your advice is handled. , and still calmly discuss with her, because I also work in the hotel industry, I explain to her, when there is a problem, if the fault is not from the wrong guest, the hotel should solve it so that the customer satisfied, and I didn't cause any trouble because it was already dark, I just hope to quickly change the room with a window for me, I don't ask for anything more, the salesman told me to wait for your opinion to consult the Manager. Ly, ok I wait, after more than 30 Minutes of waiting, I received the answer: (while waiting for me to check the app again, the Sup Twin room class has been deleted with the word Citi View), and it is confirmed that it is the app's fault. Not yours, because you don't have a Sup Twin room with a window. The receptionist also said that the words on the App 𝐒𝐮𝐩𝐞𝐫𝐢𝐨𝐫 𝐓𝐰𝐢𝐧 𝐂𝐢𝐭y are for reference only (OMG, that's the same as Hanging a Goat's Head to sell Dog Meat) so if you can say it, I don't know how to argue. Because it was too late and too tired after 1 day of driving, I was disappointed with my room and in my heart felt extremely frustrated with the handling of a 4-star hotel, because I (the customer) was not wrong, I only request to receive the room class I have booked according to the display on the app, if the app is wrong, the hotel side must be responsible for working with the App again, not the Customer, there is nothing to force the customer to bear the disadvantage when the error does not come from the customer. And the fact that you sell and advise customers Check out, complete the room, find the place to stay, is an action to FIGHT CUSTOMERS, so as not to be responsible for the inconvenience when problems occur, complete There is absolutely no spirit to solve the problem when something goes wrong. Sup Twin room 1007 phone can not be used, every time there is a problem of having to run down to the Reception, it is unbelievable that a 4-star hotel can have such problems.
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7 people find it helpful
Trung H. P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 287 week(s) ago
Old room, low-quality buffet, broken phone, staff reminded to check out early when guests were sleeping
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3 people find it helpful
Nguyen X. H.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 308 week(s) ago
The reception is not enthusiastic, the attitude is less than the bve staff
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2 people find it helpful
Thy L. N.
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5.7
/10
Reviewed 311 week(s) ago
11:00 pm the air conditioning was broken, but the receptionist did not call the technician but he brought the guest to come to the room to repair, asked the technician who did not come up to say that he did not know. Calling people up, then the phone receptionist said to change rooms, while your child was sleeping, why did his head get up? furniture luxuriant midnight call change room? It is worth noting that I did not call the technician to fix it but said that I changed the room, my husband said I did not respect the customers. Where is my master, can I call my boss? That's why I called the technician to fix it, but after 30 minutes of working, my husband tried to unplug the card and then he ran again for about an hour, so every night made 3 busy from sleeping, too annoyed, so 4 stars. The service is not considered good, room 803 everyone. My room is 802 and the air conditioner sounds like a washing machine 🤣
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5 people find it helpful
Chau H. H.
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9.7
/10
Reviewed 318 week(s) ago
I had a great night out. Buffet breakfast is not really delicious, okay. Coffee slightly diluted.
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4 people find it helpful
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Nguyen M.
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Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 332 week(s) ago
Surprisingly, the price of the room is too cheap compared to the utilities used, will definitely come back when you have the opportunity to return to Can Tho
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1 people find it helpful
Le Thi Chuc
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6.0
/10
Reviewed 333 week(s) ago
The receptionist did not communicate well. Room with insects.
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NGUYEN THI MY HANH
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Family
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9.7
/10
Reviewed 333 week(s) ago
Nice new hotel, near the center, will come back to this place
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3 people find it helpful
Le thi K. L.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 336 week(s) ago
Bathroom does not have hot water, spilled water on the shower floor, breakfast was boring
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2 people find it helpful
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Dang V. P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 339 week(s) ago
There is no power socket at bed, everything is different
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2 people find it helpful
Pham D. L.
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Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 345 week(s) ago
My whole family, including adults and children, have good memories at this hotel. My room is the deluxe room, which is more beautiful than the photo, the room is quite large and the view is nice, king size bed. The staff from the front desk and the housekeeping staff were friendly and friendly. Breakfast at the hotel is not too many dishes but the dishes are quite delicious. On the 17th floor there was a pool of butter, and my younger brothers and sisters went to the pool very clean and comfortable. If going to Can Tho will return to this hotel. Highly recommend everyone
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HUYNH V. T.
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Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 351 week(s) ago
Everything is ok there is only 1 problem like this. I know check in hotel is 14h. I arrived at the hotel is about 11:30 am I would like to check in at 13h because I run from Dalat to Can Tho by motorbike more than 500km is quite tired. But the hotel still reported no clean room. Ok, so I'll wait for it. But some people who came after me were allowed to check in. And last Saturday my brother arrived at 11:45 am still check in directly with the hotel. I do service I understand that the hotel priority hotel guests first, other partners are slowly also. And especially the 4th floor has wifi but can not be used. Must use 4g during the entire trip
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+3
4 people find it helpful
nguyen q. c.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 356 week(s) ago
The hotel is clean and the staff are friendly. Delicious breakfast food.
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2 people find it helpful
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Dang C. H.
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Business
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8.5
/10
Reviewed 360 week(s) ago
suitable for business and family travel
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6 people find it helpful
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NGUYEN N. B.
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Romantic
icon-origin-TRAVELOKA
8.7
/10
Reviewed 360 week(s) ago
rooms are good, massa service is not good and food is good.
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1 people find it helpful
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