Holiday One Hotel

I arrived at the hotel at about 21:30, due to an accident, my Booking was lost, and I deleted the booking photo again, ok that's ok, I re-booked it right at the hotel lobby because of the price It would be better to book at the Reception, when the book clearly on the app clearly states 【Superior Twin City View】 After checking in, I saw that the room had no window, I immediately went down to report to the Receptionist, then my friend Le Tan said that the Super Twin Room is 𝐊𝐇O𝐍𝐆 𝐂Ó , I said the windowless room was very stuffy and smelly, I asked to change me the room with a window as I booked on the App, the 1 bed room I also accepted. , as long as there is a window, it's fine, the Receptionist said you can't solve this problem and asked me to contact the hotel's Sale myself (this should have been done by her, because the guest is not wrong) ok, I called the hotel's Sale at the phone number given by the Receptionist, the Sales friend after listening to my presentation, the response was that the Hotel side did not post the Sup Twin room, it has a window (sorry, is this problem? must be wrong mine, ok? ) and the Sales friend told me to contact the App side myself (Do you know what time it is, it's already more than 22:00 o'clock) and the Sale friend also gave me a solution: 𝐡𝐲 𝐡 𝐡 𝐩𝐡 𝐩𝐡 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐧𝐠 𝐀𝐩𝐩 𝐧 𝐧 𝐧 𝐧 𝐧 𝐧 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 𝐢 (while I have completed the check in) I disagree because I cancel it if I can cancel the room now, I can not refund it for me Time to argue with the App, deal with the Human directly is not finished, but tell me to talk to the app, the one who will lose forever will be me (the customer) I do not agree with the way your advice is handled. , and still calmly discuss with her, because I also work in the hotel industry, I explain to her, when there is a problem, if the fault is not from the wrong guest, the hotel should solve it so that the customer satisfied, and I didn't cause any trouble because it was already dark, I just hope to quickly change the room with a window for me, I don't ask for anything more, the salesman told me to wait for your opinion to consult the Manager. Ly, ok I wait, after more than 30 Minutes of waiting, I received the answer: (while waiting for me to check the app again, the Sup Twin room class has been deleted with the word Citi View), and it is confirmed that it is the app's fault. Not yours, because you don't have a Sup Twin room with a window. The receptionist also said that the words on the App 𝐒𝐮𝐩𝐞𝐫𝐢𝐨𝐫 𝐓𝐰𝐢𝐧 𝐂𝐢𝐭y are for reference only (OMG, that's the same as Hanging a Goat's Head to sell Dog Meat) so if you can say it, I don't know how to argue. Because it was too late and too tired after 1 day of driving, I was disappointed with my room and in my heart felt extremely frustrated with the handling of a 4-star hotel, because I (the customer) was not wrong, I only request to receive the room class I have booked according to the display on the app, if the app is wrong, the hotel side must be responsible for working with the App again, not the Customer, there is nothing to force the customer to bear the disadvantage when the error does not come from the customer. And the fact that you sell and advise customers Check out, complete the room, find the place to stay, is an action to FIGHT CUSTOMERS, so as not to be responsible for the inconvenience when problems occur, complete There is absolutely no spirit to solve the problem when something goes wrong. Sup Twin room 1007 phone can not be used, every time there is a problem of having to run down to the Reception, it is unbelievable that a 4-star hotel can have such problems.

The room has a strange texture, not like the picture. The air conditioner is towards the toilet, the bed is very hot. Toilet exhaust fan not working. Overall very bad, not worth the cost. Very poor quality. Won't be back

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