Novotel Canberra

Room spotless, great location, staff super polite, good selection at breakfast, very comfortable.

Politeness and helpfulness of the staff. Nothing was too much trouble. We particularly liked Going Green and not having our room cleaned every day. One suggestion: It would be great if the coffee lounge could be open outside mealtimes.

All good.

Staff were very good but Room was very old and in need of a major upgrade and clean Carpets are very dirty and need replacing Fluff behind door where it never gets vacuumed Not very good and no rubbish bags for bins, we actually put one in bin then I got emptied half full and no bag put back. and room just not clean Clean

Bathroom could do a deep clean, though the room was tidy.

Was a perfect little getaway with the kids. Great pool and spa! we loved it. Great food options around and quiet. Only downside was parking, no parks available under and no one would answer the phone to answer where to park. We ended up parking at the city centre and having to hall our stuff to the hotel. Also when we arrived all bags and kids in tow not one person acknowledged us. We ended up doing self check in. Didn’t actually speak to any employees while we were there, which was pretty poor effort on their part.

Very dated, in desperate need of an upgrade. Expensive for what you get.

Clean room, clean and tidy premises, friendly, polite and professional staff, i used self check in and all went well apart from the machine not issuing me keys, but it was still very breezy to get my keys from reception as i did all the preliminary check in and pre auth at the kiosk to the left of reception. We didnt utilose the breakfast, but my kids used the pool, and although i felt bad for any poeple without kids at the pool, everybody at the hotel pool was so accepting of the school holiday influx of kids in the pool. We felt very comfortable letting our kids enjoy their time in the pool and NEVER felt that they were being a nuisance. (My kids are quite well behaved but some people dislike happy and rowdy children, which i respect, but makes me feel uncomfortable and uptight if i know) Id stay again because our stay just felt easy. Thankyou Novotel for an overall lovely experience.

Staff were excellent this morning, however not very engaging on arrival.

Indoor pool very popular with kids.

Travelled for work. Confirtable rooms and conveniently located

Room was neat and clean, facilities at hotel like swimming pool, kids enjoyed a lot.

Excellent hotel very close to the city centre of Canberra, great buffet breakfasts and family friendly hotel.

Excellent as always. My go-to hotel in Canberra. 5 STARS

Easy self check in, great location

It would be good to have at least two chairs in a room for a couple and also if the single chair actually fitted under the desk. A small bench in the shower cubicle would also be handy to put items on as the small rack above the toilet is too high and not easy to access. It would be good to have more variety of vegetables served rather than two sprigs of broccolini. The parking charge and availability should be made clear when booking as this is an additional charge when comparing motel prices.

Good 2 nights close to everything food yummy

Upon arrival, it was mentioned that in was a returning guest (and was thanked). A ‘gift’, consisting of 3 small chocolate bars and 2 bottles of water was waiting in the room (that was nice). The room we booked was listed as 1 x King bed and 1 x sofa bed. After arriving, it became apparent that the sofa bed didn’t have any bedding nor was there any spare bedding or pillows in the room to allow us to make up the bed (additionally, after pulling the sofa bed out, it was quite clear that under the sofa bed had not been vacuumed in some time, evident by quite a few pieces of popcorn, biscuit crumbs, and chips). A visit to reception was taken and a lovely staff member attended to make up the sofa bed and then also retrieved a vacuum cleaner to sort out under the bed. 10/10 for that staff member! 3/10 for the hotel…

Don’t bother. Book yourself and Airbnb and enjoy some peace and quiet. Too loud. Air con shocking, really stuffy.

frandely staf and cline room.