Novotel Canberra

Room was clean

Should get discount for breakfast when stay there

Just fine. Location and Breakfast are the best parts. There was a big queue when I arrived so I did the self check-in but it didn't really work and ended up back down at the desk. Could be improved especially with the information you would normally get at check in with a person (e.g. Breakfast time and place, what floor your room is on etc). Room very dated with musty smell, asked for the fan to be cleaned in bathroom as full of dust (never was). Works for a couple of days but would consider staying somewhere else next time.

The rooms feel dated compared to other Novotels around Australia. However, the standout perk of this hotel is its excellent location in the heart of Canberra.

Overall good

Pillows in room very bad, only 3 on the bed, all 3 smelled of body odour & flat as a board. Staff very courteous & welcoming

Nice place froendly staff

Everything was good

The parking was an issue and felt like we were misled when booking, in the room there was a note about having hot showers and if you set off the smoke alarm (obviously poor positioning on their part) we would be up for a $1500 fine!!!. It is not up to the usual or Novotel standard that I am use to. I would not stay there again

Yes they need a bit more variety for the buffet

Lots of muld in out of the shower. The plates at the breakfast buffet were always still wet and a couple not even washed properly, they had dried food kn them still. Breakfast was chaotic, it seemed under resourced. Apart from that all good and in great location.

Parking was a nightmare. Pool area was not maintained or monitored regularly with towels

Room was clean. Tv renote didnt work but they sent someone and changed the remote very quickly. Great service. Breakfast was good too.

Staff was friendly

Broken furniture in the room, drawers etc would not close. Very dated. Expected much better from a Novotel.

Very old hotel

Check in was pretty minimal - they just handed over our room key. There isn't information about the facilities in the room - a QR code comes up on the TV, which links you to the information. We don't usually turn on the TV, though - maybe this information could be better displayed on a card in the room with a QR code on it. The pool was lovely - it's a nice temperature, the space is great, and it's fairly child friendly at 1.2m deep with wide steps. They advertise that they have inflatables out during the school holidays, but they weren't there during our stay. Breakfast was fantastic - a fresh, hot buffet with multiple staff providing quick service. It's a good deal to have breakfast included. The location is surprisingly quiet for the city centre - we didn't even hear the buses coming and going. There are major ongoing roadworks out the front of the hotel, but access is maintained and we couldn't hear them during our stay.

Staff were lovely. Amenities clean minus the bath being rusty in multiple locations. I didn’t expect a large room but couldn’t put a bag down and still get around the room without climbing over things. Claimed to be two queen sized beds. Definitely only double size. Pool was great! Parking so expensive.

This hotel was pretty amazing. We had a pool and a wonderful Buffett breakfast in the morning. The rooms were clean. The fire alarm went off at three am. Someone was apparently smoking in their room. Everyone moved out in an orderly manner onto the street. But there wasn’t any hotel staff around giving us direction or telling us what was going on.

Superb location! It doesn't get any better than this. Despite being family friendly and having lots of couples with children staying there, hotel is wonderfully quiet. Combine that with top notch mattresses, comfortable pillows and high quality linen, you'll have the best night sleep. We left the car at the hotel parking the day we came and didn't need it until we checked out. Hotel is only couple of minutes walk from shopping centre, plenty of coffee shops and restaurants. This is not my first time staying at Novotel Canberra and it certainly won't be the last.