Novotel Canberra

Water damaged bathrooms, dirty grout, rooms that haven't been refreshed since the 1970's Approached by a homeless person on the door step each time we entered and exited, brought this up to the staff at the counter and they said "security had been earlier" For the price we paid we certainly expected more.

Clean & quiet.

Friendly staff and welcome

No parking very expensive/inconvenient for offsite parking, although pool was ok

Very run down 🙈

Room was mostly clean except a few dead roaches

The Novatel staff were great, the location ideal.

Friendly staff, nice and clean room with comfortable beds.

Nice stay

Great location and very clean room. Ideal for a stay in Canberra. Check in staff were very helpful and friendly.

The room was spacious enough but very outdated. I certainly missed not having a kitchenette area. The staff were friendly and helpful. The hotel is in a very convenient location, close to transport, shops and eateries.

No issue, heared water cold fantastic breakfast

I will start with the positives: Room Clean, Staff Friendly, Pool Great. A few negatives so only 2 of 4 lifts working, so getting stuck in lift regularly and waiting for long periods as lift was full so often. Card thing in lift seemed to only work 20 percent of time rest of time either card to fast, to slow or just some reason floor light went off seemed to be a specific method but I couldn’t say I never nailed it. Would have loved to use stairs if they existed to avoid this. The car parking expensive not guaranteed and when not available had to try find parking just to run in and get another code for carpark down the road. Not great if you have kids or anyone with disabilities as quite far and again costly for what it was. Location has potential (not the hotels fault) but the government needs to get on top of housing crisis. Getting to hotel nightmare can’t right turn at lights, next lights tram works couldn’t turn right again had to go who knows where, trick locations to find another root after all that parking was a pain. Constructive criticism: give your hotel guests the codes to both incase one carpark is full. Could not have done this without another driver to drive car around while I sorted car parking shambles. So spent likely 2 hours of my weekend total navigating road closures and trying to get access to car parks again not all the hotels fault just what was supposed to be stress free was extremely stressful. I won’t be staying again.

Room spotless, great location, staff super polite, good selection at breakfast, very comfortable.

Politeness and helpfulness of the staff. Nothing was too much trouble. We particularly liked Going Green and not having our room cleaned every day. One suggestion: It would be great if the coffee lounge could be open outside mealtimes.

All good.

Staff were very good but Room was very old and in need of a major upgrade and clean Carpets are very dirty and need replacing Fluff behind door where it never gets vacuumed Not very good and no rubbish bags for bins, we actually put one in bin then I got emptied half full and no bag put back. and room just not clean Clean

Bathroom could do a deep clean, though the room was tidy.

Was a perfect little getaway with the kids. Great pool and spa! we loved it. Great food options around and quiet. Only downside was parking, no parks available under and no one would answer the phone to answer where to park. We ended up parking at the city centre and having to hall our stuff to the hotel. Also when we arrived all bags and kids in tow not one person acknowledged us. We ended up doing self check in. Didn’t actually speak to any employees while we were there, which was pretty poor effort on their part.

Very dated, in desperate need of an upgrade. Expensive for what you get.