Reef View Hotel

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Eh. Floors were gross. Everything felt old. Staff didn't have knowledge about their own shuttles. Felt like a tourist trap

Ripper of a location, staff were excellent, breakfast was amazing. The only let down was a black mouldy shower and mould down the back of the toilet door. I did raise it with the staff who were grateful I told them.

The hotel is in a good location and within walking distance to most amenities and attractions including the beach, the lagoon pool, activity center and even to the marina is walkable. The rooms are clean and beds comfortable, although it does not feel as roomy as the advertised 64m2 when compared to our other stays like 54m2 room on Hayman Island. The exterior, walkway to the rooms, restaurant feels dated and some part looks not so well maintained. Breakfast buffet has plenty of options but it can gets quite busy so have your breakfast early to avoid the crowd.

Breakfast buffet was amazing, housekeeping was fantastic we really enjoyed our stay looking forward to booking another👍😊

Room is clean.

Great views helpful friendly staff, excellent breakfast

Hotel was clean and the staff were helpful. Breakfast buffet was just OK

Absolutely beautiful place to stay highly recommend

Whilst everything was clean and tidy &the view was unbelievable.... the actual rooms are certainly showing their age and feeling really tired. There was a smell of mould in the bathroom, and everything was just feeling pretty old and tired, particularly in the bathrooms. Given the cost of the accommodation, I would have expected a higher standard. Our room had space for a couch in front of the big TV, but just had two little bucket chairs to view from.. I know it sounds nit-picky, but it wasn't very comfortable to sit and watch something on the tv for any prolonged period of time. (Not that we really wanted to do that too much while we were in tropical paradise, but it just felt like an odd layout choice for the rooms) Breakfast was great, and the staff were wonderful. So all in all, not a bad experience, but I think it could have been elevated

On arrival lovely to see wallabies, impressive lifts on outside of building, lovely big swimming pool. However, the vinyl on the lounge settees in the public area was splitting badly, when sitting in the bath I saw the underside of the wash hand basin was absolutely filthy, and the restaurant at breakfast was extremely noisy. Also very dull entertainment of an evening. Needs refurbishing and far too expensive for what it is.

Postivies: Location to the ocean and amazing room views with balconies! Large rooms with sitting areas and two sinks Complimentary sports courts and kayak rentals Convenient airport shuttles Walkability to shops and restaurants Wallabies lounging on the grass! Negatives: The guestroom was run down and dirty. The walls had scratches, the bathroom was dated and lacked cleanliness and we had ants. The lobby area had running ads which said you get admission to the wildlife park during your stay complimentary which was false. None of the pools were heated nor did they have a jacuzzi/hot tub on site Food service was slow

Restaurant

Amazing location, island is beautiful, views are stunning, just don't feed the cockatoos

Very smooth check in and check out process, friendly staff, particularly in the Reef Lounge. Great location and room view over Catseye beach. Tennis, mini golf, pool all well maintained. Hotel is dated, room are spacious but furnishings need an update, and beds were not very comfortable. Two of four lifts out of order for a lot of our stay resulted in some long waits.

While the views are excellent, the hotel itself does not match its price tag for off-season. Floors are sticky, table is never wiped, aircon has no other option but blowing arctic cold directly into your head, smell of mould if the door is closed. Also attempted to to add dodgy charges for minibar

The hotel is in perfect location, close to the beach, pools and food :) I cannot recommend the hotel enough!

We recently stayed here and, unfortunately, the experience was a bit disappointing. The room itself was quite old and outdated. When we checked in, there was sand on the floor, which made us question whether it had been cleaned properly. There wasn’t even a broom or dustpan available to clean it up ourselves. Housekeeping and room service were also lacking. If we needed fresh towels, we had to call reception, and sometimes the phone would just ring out with no answer. There was no TV remote in the room when we arrived, so we had to request one. Even after it was delivered, it barely worked, making it difficult to change channels or adjust the volume. We often had to switch the TV off manually. The balcony was another letdown. There was bird droppings all over the floor and outdoor furniture, and it looked like it hadn’t been properly cleaned for quite some time. A thorough pressure wash would make a big difference. Breakfast was just average. The buffet had the typical selection you’d expect, but nothing stood out, and the coffee machine rarely worked properly. Overall, the stay was okay, but the property is showing its age and would benefit from better maintenance, improved housekeeping, and more attention to cleanliness.

Not at all 4 star standard. Room was quite dated. Breakfast was average.

Very disappointed with our stay. The location is great, but the cleaning and customer service were very poor. The room was not cleaned properly, and the staff were slow and unhelpful when we raised our concerns. For the price, we expected a much higher standard. Unfortunately, we would not stay here again.