smartments Wien Hauptbahnhof

Very well managed and located

An AC in the summers is a must. I really can’t understand how a fully renovated apartment that looks as good as this wouldn’t have an AC. It was like sleeping in hell with no ventilation and a small portable fan that had no use.

Great place to stay

Close to main station and other public transport, it ticks all what we required from our stay in Vienna, this was our 4th stay here and suits our needs, an equipped galley kitchen, comfy bed and a good shower, everything is clean and tidy and some basic cleaning supplys are there to aid you, if you like a bit of independence from something other than a bland hotel room this might suit you.

Clean and comfortable. Would benefit from safe in the room for valuables

The experience of stay was very pleasant and comfortable

I had a great experience. The location is safe and the city center is easily accessible. There are supermarkets and restaurants nearby. I recommend it.

Good location with easy access to the train station. Easy check in. Since there is no staff to here was someone sleeping on the lobby furniture, and the amenities like fridge, coffee maker etc in the lobby were broken. The room was okay, mattress terrible and no bathroom amenities. No AC, just two old fans that kept turning off. So to get some airflow one gets to open the window and enjoy the soothing noises of the nighttime activities around the train station. Expect little and you won’t be disappointed.

The sole negative aspect was checking in. No staff member is present at Reception on the weekends. I found someone to help me. Was in my room by 11 a.m. Expedient. No one should have to wait until 3 p.m. Mercedes at Reception, during the week,was very pleasant & helpful. Very disappointing that there is no Air Conditioning. But, survived the ghastly humidity using the upright oscillating fan. Loved the kitchenette. Everything at one's fingertips.You could make a full course neal,if desired. Proximity to Main Bahnhof was a PLUS! A 2 minute walk to access subway lines & all trains & trams. We went to Budapest & Prague. Easy to purchase all tickets at Bahnhof...for all travel. Spar, as well as Billa are a stone's throw from the hotel. ALL one's food needs are readily available. I recommend Smartments. Would definitely stay again. Easy 10 minute walk to the Vienna Military Museum...NOT to be missed. Other main attractions are a short walk away. Also, take subway,then tram to Grinzing. Charming, suthentic "Heurigen" establishments to dine at. Then take bus up higher,hike in forest, & be treated to spectacular views of Vienna,from up on high. EXPLORE & BE CURIOUS, PEOPLE!!

We stayed 4 nights in July 2025. It's a great place to stay as it is so close to the train station which makes it easy to go anywhere. We were lucky with the weather: it rained every day and it wasn't too hot. Even so, the biggest -and perhaps the only-problem we had was that the apartment itself was VERY hot and there os no A/C. The window does open but somehow no fresh air gets in. Our apartment faced the street, and proximity to the train station makes for a noisy environment. The windows soundproof excellently, but make the room extra hot. We were very uncomfortable sleeping. Everything else is good! A small fridge, fully stocked kitchen, a cooking range, and a dishwasher ( with dish soap and dishwasher tabs) made it possible to eat breakfast at the hotel instead of spending time/money eating out. There is a grocery store ( Spar) very close by. We were impressed with bed linens: nice quality cotton. Towels were older but still quite all right. The property is clean. Plase be aware that this place has very limited front desk/reception hours. We had a stressful check-in as it was later in the evening when there was nobody at the front desk. E-mail Check-in instructions confused us because the key symbol on the dial pad is difficult to recognize as such. To us it looked like a weird letter C next to some lines. We were lucky that customers with the entry card opened the door for us. There was a poster with some crossed out instructions for intercom -in German only...

Great Apartments near the main station. Room was very spacy with good kitchen amenities. Air con unit was very welcome. Check in was very quick. A great choice.

No sign. Completely dark. Dangerous neighborhood with groups of men on street corners. Couldn't find. What a disaster.

Good location near the train. Room was nice sized, but the bed was hard as a rock and the room was hot. Had the windows open as no air conditioning, and the noise from the road below kept us awake. The shower had mold in the corner. The coffee, water, and vending machines in the lobby all had signs saying they were out of order.

It was lovely, clean with excellent location and great facilities. The website didn't mention it, but laundry machines are available. Staff useful. One of the lights wasn't working however.

Great value for money in central location however for all of my seven days stay NONE of the refreshment machines in the lobby worked and no body cared or bothered to fix them I have pictures of the defective machines but no options to upload them. I feel I should receive partial refund as I did not receive the service I had paid for.

I liked the location, the neighborhood, easy access to small grocery stores (to go along with my kitchenette setup), affordable restaurants nearby, and easy local public transportation. The room was generally comfortable, though could have used a more cozy reading chair. The top kitchenette cabinets and parts of the closet were built for much taller people than me and my room included a wheelchair accessible bathroom, which has both advantages and disadvantages, depending on needs and preferences. The front desk staff was rarely present during my stay and the public coffee & water appliances were as often inoperable as they were useful. There was a phone number to call, but that doesn't help when the guest can't reach a kitchen appliance (toaster? microwave?) off the top shelf...or wants a cup of coffee while sitting in the lobby. I've rated this hotel good, though not excellent. That said, I would stay there again if being near the Hauptbanhof would be helpful for my visit.

Everything was excellent, except for the lack of an air conditioner in the room, which can get a little stuffy in the summer. It's common practice to leave the windows open to let in cool air. Just be mindful of this if you are sensitive to road noise. Washing machines require better maintenance, as they leave a significant amount of lint on my laundry. My clothes actually ended up worst than before the wash :-(

200 meters from Vienna Central Rail station walkable distance to grocery, restaurants The room itself is nice, clean and convenient for short stays. Fast internet, comfy bed, small kitchenette, nice clean bathroom are highlights. Low lights - the room we stayed had some blockage in the shower drain and not sure if there was AC..we stayed in June and weather can be rather hot.

Too hot, no AC

Very good location and easy to check in. Nice equipped with kitchen equipment.