DoubleTree by Hilton Shenzhen Longhua

Clean room | Staff | Breakfast | Family-friendly

Good facilities, good location, and helpful staffs.

Dear Hotels.com I wanted to share my disappointment regarding my recent stay. We paid for one of the higher-tier rooms, however the condition and overall experience did not meet expectations. The sofa in the room was ripped and visibly damaged, which was disappointing considering the room category and price. Additionally, the WiFi issues throughout both days significantly affected my work. Staff repeatedly suggested it was related to VPN usage, but we had already spent two weeks in China using the same devices and setup without any problems elsewhere. There was also confusion regarding breakfast service. Weekend breakfast was advertised as running from 7:00am–11:00am, yet on Saturday the service had already closed by 10:30am without any notification or explanation. Lastly, there was a very strong smell of cigarettes throughout the 10th floor, and it was so severe that the smell was coming into our room, making the stay uncomfortable. Overall, this experience fell far below what we expected from Hilton, especially considering the room category we booked. I hope this feedback is taken seriously and addressed. We want some money off this stay as this is beyond ridiculous.

Great time

Pool was under construction and the gym opens at 7 am.

Very nice and spacious clean and hospitality is fantastic beautiful view for the room as well

A good hotel with

The people worked in the hotel couldn’t help anymore than what they did. They helped with transport going to places & coming back. There was always someone that could speak english

My usual place

Always stay here whenever I come to Longhua

Everything was wonderful. Staff were very friendly, room was clean, and location is convenient next door to a shopping mall.

Good

as expected

Decent, but can be improved.

Luna at the front desk reception was a wonderful help - she helped arrange a taxi for me nearly every day, which included different locations and departure times each day due to my work.

Service is good

Very clean and comfortable. Nice hotel in a reasonable price

Laura@ executive lounge service very well and always smile, very helpful lady

The location next to a shopping mall The helpfulness of concierge staff to assist in booking taxi to railway station and airport

Brittany and Laura @ executive lounge really helpful and kind