Hyatt Centric Cambridge

Good stay at the Hyatt again. Never disappoints

Excellent and spacious rooms, stuff is polite and courteous. Easy to find and adequate parking in and around the property. Brilliant rooftop Oscar, Pizza and bar. Excellent food options around with a sansbury superstore on 2 minutes walk. Quiet and peaceful.

I would have concluded that this was a great neat hotel with good dining options and great bars but safety above everything else. We were rudely awakened by fire alarms. We evacuated in our PJ. Fire alarm was faulty and kept going in and out. I initially called front desk no answer so we proceeded to exit. We were left outside for about an hour. No one came to address us or brief us about if it was an actual fire or false alarm. We were left standing out in the cold in our PJ’s and every staff who passed by walked leisurely by without answering questions for guests. Only about 30 of us had actually evacuated. No one went in to make sure people evacuated/took guest count. Staff just carried on like we didn’t exist. Questions to staff in the kitchen were brushed off as they carried on their tasks through the sounding alarm. No apologies, no explanations, nothing. After standing outside for a while, we all went back inside. Still no explanation. Found out later that there was an actual fire because a guest “decided to toast their croissants 3 times”. My concern is that in an actual serious fire situation, there is no procedure in place to ensure guest safety, ensure complete evacuation or keep you apprised of updates. You’re on your own. What shocked most was when I address this at check out, I was dismissed and guests blamed for choosing to stand outside as in we did that to ourselves. I will never stay in such an unsafe place. Shame on Hyatt

Clean, quiet, prompt, efficient, friendly. Everything you want, and expect from Hyatt.

I had a wonderful stay at this hotel! Everyone was friendly and welcoming. Overall, a great stay in a quiet, convenient location with excellent service and comfort. I highly recommend this hotel and would definitely stay here again!

We felt totally comfortable for our nights stay, the various restaurants adjacent to the hotel were excellent and the staff in both restaurants and hotel were efficient, friendly and helpful, would definitely stay there again.

Clean and modern rooms with everything you need and really friendly staff.

Good hotel had everything we needed and no complaints.

The hotel has a great feel to it. It was our first stay here and we would definitely stay there again. We had a warm welcome and an explanation of how the hotel worked and what time breakfast worked in the morning . It felt relaxed and the nearby park and ride was also very helpful to get into the city centre. Highly recommend

The staff and the room were excellent, 5 stars!! However we were charged £34 for 2 cocktails in the Astronomer, after I mentioned it we were refunded £6 but still that’s ridiculous for an Old fashioned and a Long Island ice tea. We were also charged £10 to have a drink and pizza on the rooftop pizzeria. It would have been nice to have been notified that there was a band on there and there was a charge before we decided that’s where we were having dinner. Otherwise a pleasant stay.

The rooms are spacious and have a fresh, modern look. Our room was clean overall, but unfortunately one of the bins still contained rubbish from previous guests, which was disappointing and off-putting. While the towels appeared clean, they lacked a fresh scent, something both I and my son—who stayed in a separate room—noticed. The hotel is visually appealing but lacks practical functionality. For instance, a double room was equipped with only one chair, and there was no convenient space with a mirror suitable for hair drying. On a hot day, the room’s thermostat couldn’t be set below 19°C, and with no operable windows (likely for safety reasons), there was little to no fresh air circulation, which made the room feel stuffy. Regarding parking, it’s misleading to state it costs £20 a day. The actual parking is limited to a maximum of 4 hours during the day, so it’s not possible to park for an entire day even if you’re willing to pay. However, parking is free from 6 p.m. to 9 a.m. the next day, and there is a nearby Park and Ride option that allows up to 18 hours of free parking. Will not come back.

New reception team members are very good and efficient Want to thank both gentlemen that did our checkin and check out

Big, clean and, considered rooms. Perfect location, options for parking even if full on-site.

It was away from Central Cambridge,but there was a FREE curtesy bus which gave a scenic view of Cambridge Hotel & Room was Comfortable and Modern,had everything i needed. NICE Cambridgr

Great location

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Nice location and convenient.

Lovely space

Facility was clean and well kept. Would definitely stay here again.

The room temperature was set very low, and it wasn’t possible to change it. After spending 4–5 hours in a cold room, the staff brought an electric heater.