Prince Rupert Hotel

Staff decent. But hotel has seen better days.

Fantastic location for a stay in Shrewsbury. Quick check-in and room.was ready early. Great to have parking in the centre too!

All great

Room was full of character, location was perfect for exploring the town. Breakfast was excellent.

Reception staff were excellent and very approachable. Bar staff were the same. Good breakfast and staff very efficient. Cleanliness of room not great. Plus when we arrived the heating had been turned off and the window in the room was wide open, so the room was absolutely freezing

Friendly staff

Stayed here several times and would stay again . Hotel is a little tired in places but it adds to it’s character but some small repairs would make a difference ( just general maintenance) Rooms vary greatly depending on what part of the hotel you stay in. Staff are usually very friendly and helpful ( our checkin lady was lovely as was the waitress at breakfast) Breakfast is always great quality . Room is clean but can be a bit tired again depending on what part of the hotel. I love this hotel for its character charm and location so would happily stay again

Cosy, sumptuous room, courteous staff and an excellent breakfast.

Lovely room and bathroom. Great breakfast

It was all lovely, thank you.

Staff friendly, food amazing and room was warm and comfortable . Great location

Check in was good, friendly staff and offered a glass of sherry! Hotel is very historic and could be stunning but needs a lot of investment. It’s very tired and seems to be stuck in a time warp, but having said that everywhere was very clean. The room was a good size with a bathroom off of a lobby area. But although we didn’t check in until 5pm (2 hours after the earliest time of 3pm), the radiators hadn’t been turned on and so the room and bathroom in particular were very cold. The bed was very soft and the pillows very lumpy, way past their best! There was no hot water in the morning which was disappointing as the bath looked very inviting! The breakfast that was included was served in the panelled dining room and was very nice. We mentioned our issues the next morning on checking out but the lady on reception said she didn’t usually work there so could only pass on our message. So all in all, we were disappointed by the hotel which is a shame as the position in Shrewsbury is excellent and it could be an amazing place to stay.

Staff were great

Catfishing by a hotel is a new one on me! The room was extremely dated with the bed moving across the room as soon as I sat down. Wheels not locked and no way to stop it. TV I hadn’t seen since the 90s! Service was strange I felt like I was a scolded child when I left with my room key… pretty sure I can look after my room key I’ve managed to look after my car and house keys for many years without an issue. Breakfast very very old school. Solid poached eggs, cold toast, awful watery coffee. Unfriendly staff with an undertone of strict parenting isn’t what I want when I’m paying for a hotel. Very expensive and would recommend other hotels or air bnbs.

Quirky hotel.Lovely room.

This is a nice Hotel ,in a great spot and we stayed in a smallish room 304 with a great balcony . The desk staff and bar staff were fine .However the hotel has a number of small faults that could easily be put right .1 Show head is blocked, Bathroom sink tap plumbed wrong way round , TV is on wall to side of bed so difficult to see when there is space on the wall directly in front of bed Had to wait 10 ~ 15 minutes before anyone asked what we would like to drink with breakfast . Wife has scrambled eggs on toast and could not eat scrambled eggs to watery , my breakfast was fine . All of these point are easy fixed and I would recommend you stay there .

Great staff and a warm welcome.

What didn't go well? Staff. So basically, this hotel doesn't condone taking a second person to your room if you've booked single occupancy. Really?! They actually clocked me coming back with my partner and phoned the room 20mins later to say she had to leave(!!). When asked to give me the price for her to stay, they took a whole minute to work it out. As if the phone call was not about a solution other than kicking her out - the extra charge was £65 on top of the original £95. My partner wasn't staying, and this was explained, but I was told she had to leave the premises immediately. We left. No refund offered, sad. Bye bye Prince Rupert.

Staff Staff every time. The hotel is centrally sited. It is a heritage building but this is part of its appeal.

Very good breakfast