Prince Rupert Hotel

This was a very special stay - we ad a lovely time. Staff were excellent and food delicious

A lovely character hotel, the staff and service were lovely

In the centre of a beautiful town with a happy vibe to the whole place

Reception staff so helpful, Justyna in particular. Great location good value for money, comfortable stay.

Friendly staf, a bit loud after last orders from the pubs nearby

A beautiful hotel with charm and original fittings. Staff were polite, friendly and extremely helpful. Our room was on the small side for a double, however this was not a problem as we just slept in there and spent all day out and about enjoying the sites and shopping. On our last night we took advantage of a meal in the resturant in the hotel. Wow just wow, the meal was out of this world!!! Definitely hats off to the chef, that has got to be the best steak i have ever tasted. We would certainly stay and eat here again on the very near future!

Clientele appeared to be more in keeping with a Residential Care Home age group and surrounding features of the Hotel were in sync with this era. If you are used to modern contemporary, clean lines and furniture, this Hotel is not for you. Nice breakfast,

Very dated. The parking is a decent walk from the hotel. Breakfast very aveaege. Reception person was not customer friendly. Very overpriced for the standard.

I requested a room away from the noisy lift but the room was opposite the lift. I have stayed here in the past and the standard of the breakfast is not what it once was. However I do like this hotel and would probably stay here again.

Staff very helpful, hotel very well kept.

The Rupert had many good points, but there was also a lot that was bad. The staff were excellent. Always friendly and willing to help. The breakfast was also excellent and, once again, the staff were superb. The hotel is ideally placed in the centre of town, and has a lovely historic ambience. The bedroom was always warm. Now the bad. My room was next to a late night beer garden that played very loud music. To be fair, they did move me to a different room, but it made no difference. And they did offer to move me again, but by then I had bought some ear muffs, the type you use when operating loud machinery. They worked, so I decided not to go through the hassle of another move. The toilet didn't flush after MANY attempts. I told reception and they said it was okay, you just need to press the button really hard. You shouldn't have to do that in a 4 star hotel. Eventually, it flushed and would be okay for a day or two, but would then jam again and I would find myself on my hands and knees pressing "really hard". The extraction fan didn't work on day one. A staff member said maintenance would fix it the next day. I was there 11 nights and it was not fixed. The TV was unwatchable for a number of nights 'no signal'. The wi-fi was very hit and miss. Water cold on 1 day. Overall, the main room look jaded and in bad need of an upgrade - e.g. the ancient cheap kettle that took an age to boil. Despite its faults, I would not discount staying there again. Way short of 4 stars, though.

We had a lovely night stay here, lt's a lovely clean hotel with a nice bar with sofas in, lovely breakfast, central to the shops and pubs we will be back, we thought the staff were all very professional and polite.

The staff were all lovely and very helpful

Staff were excellent, very efficient breakfast lady but, we couldn’t make her smile 😊. Our room was comfortable but the view was terrible, overlooking the back, the bathroom was the one of the best we have come across for the price, cleanliness was 5star, well done the chamber person. Breakfast again, served at your table with proper tea pot and milk jugs. We will certainly return and are planning our next trip soon. Thank you Prince Rupert well done 👏

Friendly front of house staff, rooms clean but the bedrooms need an upgrade and so do the communal areas. Bathrooms renovated and very clean. Breakfast was pretty good. Excellent location. VERY hot! central heating on full blast. Would return for a one night stay.

Great

its in great location with great breakfast. Room is dates but got everything yoy need with comfortable bed. Unfortunately really noisy, the loud pub music is a killer for me. Avoid if you want a peace and quiet sleep

The parking was hard to find, we had to go into reception to ask and still got lost 😊 Hotel is in the centre so perfect location. Staff very attentive. Lovely decor.

Terrible reception on tv other than that really enjoyed it

Excellent location, less than 10 minute walk from station and very central for shops. My room was not overlooking main street, no noise at all from outside, even though Friday night and room was lovely and warm with adjustable radiator. Bed comfy and bathroom modern with lovely shower. Nice tea and coffee tray with hot chocolate and biscuits. Lovely breakfast with delicious pastries, yoghurt, cut and whole fruit, muesli and some mini cereal boxes. Tea selection they even had Darjeeling and the coffee was lovely. Hot breakfast to order. Really tasty. Breakfast was run by Janice who was marvellous. Reception was a bit hit and miss. At check-in the couple in front and the group behind were offered a glass of sherry but I wasn't which felt rude. Also I was told when checking in the absolute earliest I could have breakfast on Sunday was 8am, even though I said I would have to catch a later train to do this. However, the wonderful Janice said I COULD have come earlier for the buffet part of breakfast, especially as she had others doing this that morning! I was checked out at Reception by the same lady who'd checked me in, perfectly pleasant but all she asked me was would I like a receipt and not whether I'd had a nice stay so probably some improvement could be made on customer service. Overall, I would stay again if price was competitive.