푸린스 루퍼트 호텔

The staff very friendly Very good food The room the remote didn’t work the toilet didn’t flush and the shower was broken

Hotel was in an excellent location for our 2 nights away. Staff were extremely helpful and breakfast was more than ample. Room was spotlessly clean as was the hotel - various areas in need of a coat of paint esp noticed the windows in the room with a couple of cracked panes of glass

Throughout the night, I was kept awake by the noise from the pub outside. It is clear that the walls and windows of the hotel provide zero sound insulation; it felt as though the music and screaming were happening directly inside my room. When I initially called the reception, I was assured that the noise would stop. When it didnt I went downstairs to speak to the staff.The response from the staff who called himself Abdul, was disgraceful. To be met with such utter disrespect and a total refusal to help when I was clearly distressed is shocking for a so called 4-star establishment. I am not even sure how the hotel in this condition can be a 4 star!! The condition of the room I was given is shambles. While the hotel is marketed on its "character," the room I stayed in was a total ruin that has clearly not been updated in years. The shower did not even work and had been patched together with tape. Charging £100 for a room in this state is a total scam. Because of the noise and the dismissive attitude of your staff, I did not sleep at all.

Superb roomy bathroom. Excellent female management and staff. Bedroom ok - TV in wrong place. Quaint overall - 16th century part of building

Great stay and the usual fabulous breakfast

The staff could,nt do enough for us

Good room - excellent bathroom- very good breakfast

What stood out was helpful staff

The breakfast was lovely, really good quality. The waitress was efficient and friendly. The room was clean and comfortable

Greeting by reception staff was good but they had an issue with my hotels.com booking which was fully paid for. Obviously this was not my issue but between the hotel and the provider. The evening receptionist was nothing short of rude, short with me because I wasn’t sure if my room number (I would usually take my room key out with me but this was not allowed “in case of a fire” and then asked me to book my breakfast

A member of staff was very kind and walked with me to incorrect car park and accompanied me to correct one

Lovely breakfast, delicious fruit and pastries. I thoroughly enjoyed cooked breakfast

Clean room but bathroom needed attention. Staff are excellent and helpful. Unfortunately there was a private function on Saturday and the restaurant was closed. Room service was available which was very good.

Room great, staff friendly and efficient. Hotel in a great location in centre of Shrewsbury.

We were in room 213, it was fine but lighting could be improved, it was quite dark

Staff very friendly. Parking is a nightmare. When arrive at night, tired after a long drive the last thing you want is to negotiate narrow lanes to find a car with no postcode

lovely hotel we really enjoyed our stay .staff were lovely ,rooms were very clean and warm. Breakfast excellent all in all great stay Thank u

A fabulous old building with charming interior. Very comfortable rooms and dining room. Clean room and bathroom; certainly adequate for a short stay staff were extremely helpful and friendly. The breakfast is a feas.. Be aware that the parking is not onsite as listed. Strongly advise phoning the hotel for info and directions.

Friendly staff, nothing was too much trouble. Loved the little drop of sherry when booking and and the breakfast was amazing

Excellent service as per normal, we stayed for 3 nights and ate in the restaurant every night, food was excellent. All the staff are so friendly nothing too much trouble. Well stocked bar drinks not overpriced like some hotels. The only downside was my wife who has walking difficulties found the shower tray a little bit slippy.