Prince Rupert Hotel

Check in was good, friendly staff and offered a glass of sherry! Hotel is very historic and could be stunning but needs a lot of investment. It’s very tired and seems to be stuck in a time warp, but having said that everywhere was very clean. The room was a good size with a bathroom off of a lobby area. But although we didn’t check in until 5pm (2 hours after the earliest time of 3pm), the radiators hadn’t been turned on and so the room and bathroom in particular were very cold. The bed was very soft and the pillows very lumpy, way past their best! There was no hot water in the morning which was disappointing as the bath looked very inviting! The breakfast that was included was served in the panelled dining room and was very nice. We mentioned our issues the next morning on checking out but the lady on reception said she didn’t usually work there so could only pass on our message. So all in all, we were disappointed by the hotel which is a shame as the position in Shrewsbury is excellent and it could be an amazing place to stay.

Staff were great

Catfishing by a hotel is a new one on me! The room was extremely dated with the bed moving across the room as soon as I sat down. Wheels not locked and no way to stop it. TV I hadn’t seen since the 90s! Service was strange I felt like I was a scolded child when I left with my room key… pretty sure I can look after my room key I’ve managed to look after my car and house keys for many years without an issue. Breakfast very very old school. Solid poached eggs, cold toast, awful watery coffee. Unfriendly staff with an undertone of strict parenting isn’t what I want when I’m paying for a hotel. Very expensive and would recommend other hotels or air bnbs.

Quirky hotel.Lovely room.

This is a nice Hotel ,in a great spot and we stayed in a smallish room 304 with a great balcony . The desk staff and bar staff were fine .However the hotel has a number of small faults that could easily be put right .1 Show head is blocked, Bathroom sink tap plumbed wrong way round , TV is on wall to side of bed so difficult to see when there is space on the wall directly in front of bed Had to wait 10 ~ 15 minutes before anyone asked what we would like to drink with breakfast . Wife has scrambled eggs on toast and could not eat scrambled eggs to watery , my breakfast was fine . All of these point are easy fixed and I would recommend you stay there .

Great staff and a warm welcome.

What didn't go well? Staff. So basically, this hotel doesn't condone taking a second person to your room if you've booked single occupancy. Really?! They actually clocked me coming back with my partner and phoned the room 20mins later to say she had to leave(!!). When asked to give me the price for her to stay, they took a whole minute to work it out. As if the phone call was not about a solution other than kicking her out - the extra charge was £65 on top of the original £95. My partner wasn't staying, and this was explained, but I was told she had to leave the premises immediately. We left. No refund offered, sad. Bye bye Prince Rupert.

Staff Staff every time. The hotel is centrally sited. It is a heritage building but this is part of its appeal.

Very good breakfast

Yes

The room was cold and neglected, the carpet was old and lifted between the bathroom and room. The windows had mould. The kettle was old and rusty. The bed was uncomfortable. The bath wasn’t clean around the plug hole and didn’t hold water when a bath was run. There was mould around the seals of the bath and the silicon was lifted. The windows had mould on the seals at the bottom. The bathroom was very cold.

Reception was okay, wanting to know what time we wanted breakfast the following morning, before we finished booking in. Room also okay, very clean and very comfortable. Breakfast was a good choice of cereals and fruit and freshly cooked - if small -breakfast.

Central. Amenities close by

The hotel is located in the middle of old Shrewsbury so is ideal for wandering around the town. However we arrived by car and the hotel car park is a short walk away. It is necessary to drop your bags off first and then park the car and walk back. Access to the front of the hotel is via narrow cobbled streets which can be confusing.

This is the fourth time at the Prince Rupert and it doesn't disappoint. A proper traditional hotel with lovely staff and offering a glass of sherry on arrival. Very good traditional breakfast, but a variety of healthy options available too. Parking can be a bit of a challenge, with an off-site parking area that can be completely full when you get there, so you need to find an alternative yourself. Other than that, the Prince Rupert is situated in the central area of Shrewsbury with all of the picturesque areas well within walking distance, and plenty of good restaurants to visit too. We will return.

This was our 4th visit at this hotel- chosen originally for being close to all amenities and being an older & “ quirkier “ property- this time was our wedding anniversary and believe me they pulled out all the stops We were allocated The King James Suite ( complete with 4 poster) and there were a huge bouquet of flowers, box of chocolates and a card waiting within A truly lovely gesture The room itself appears original but the bathroom was brand new - super walk in shower with two shower heads and a really nice corner bath Outstanding 👍 Breakfast is a combination of buffet style and service A nice touch was the haddock and poached egg. The full English had some really tasty bacon and a proper pork sausage. Excellent Check in and out was a breeze and all staff were really friendly and welcoming Would we come back again? Absolutely we would

Lovely staff, loved the hotel would reccommend .

Weather not too good at first but brightened up in the afternoon lovely old hotel beautiful features room was clean and comfortable

The room was spacious and comfortable. The staff that served breakfast were welcoming, attentive and looked after us very well. The reception staff were helpful and always around if we needed anything. I will definitely be booking in again.

I was greeted by Isabel, who was very friendly, knowledgeable of the hotel and area, could not do enough to help. The hotel is in a great area of Shrewsbury, plenty of shops, restaurants close by. The room was clean, with the necessary amenities. The walls are not soundproof as I could hear people in the next room, not loudly though. Breakfast has almost everything you would like to eat, from cold cereals, fruit, pastries, yogurt and cooked breakfast. The hotel has warmth, charm and character, something I appreciate. The staff are polite and helpful. I certainly would stay here again and again.