プリンス ルパート ホテル

バスタブのお湯の流れがものすごく悪かった。 立地条件はとても良い。

Great location and our room had a balcony with loungers and a table which was a lovely surprise. But the best thing about the hotel was the staff who were so welcoming and knowledgeable about the hotel and local area. Although the cooked breakfast was also fantastic.

Friendly staff, rooms a bit dated, good selection at breakfast

All excellent

From reception staff to breakfast staff there were excellent. The location of the hotel is perfect for seeing all the sights. Breakfast was excellent. Apart from that the room were basic. Nothing special. Hotel has been given 4 stars. I think it should be 3 stars. Also when booking this hotel. They should give details where the carpark is.

Lovely staff. Good breakfast and evening meal

Central location of hotel is excellent. The room I was initially allocated had damaged drawers but the staff willingly offered an alternative room which was fine. The staff were friendly, welcoming and helpful - thank you for a lovely stay x

Breakfast was perfect

Fab stay at this hotel, clean, warm and lovely friendly staff. Would recommend

Given how central the hotel is, the room was relatively quiet and spacious enough. We found the double bed on the small side and too firm, neither of us slept well. Good choice was offered at breakfast but the cooked element was luke warm.

The staff very friendly Very good food The room the remote didn’t work the toilet didn’t flush and the shower was broken

Hotel was in an excellent location for our 2 nights away. Staff were extremely helpful and breakfast was more than ample. Room was spotlessly clean as was the hotel - various areas in need of a coat of paint esp noticed the windows in the room with a couple of cracked panes of glass

Throughout the night, I was kept awake by the noise from the pub outside. It is clear that the walls and windows of the hotel provide zero sound insulation; it felt as though the music and screaming were happening directly inside my room. When I initially called the reception, I was assured that the noise would stop. When it didnt I went downstairs to speak to the staff.The response from the staff who called himself Abdul, was disgraceful. To be met with such utter disrespect and a total refusal to help when I was clearly distressed is shocking for a so called 4-star establishment. I am not even sure how the hotel in this condition can be a 4 star!! The condition of the room I was given is shambles. While the hotel is marketed on its "character," the room I stayed in was a total ruin that has clearly not been updated in years. The shower did not even work and had been patched together with tape. Charging £100 for a room in this state is a total scam. Because of the noise and the dismissive attitude of your staff, I did not sleep at all.

Superb roomy bathroom. Excellent female management and staff. Bedroom ok - TV in wrong place. Quaint overall - 16th century part of building

Great stay and the usual fabulous breakfast

The staff could,nt do enough for us

Good room - excellent bathroom- very good breakfast

What stood out was helpful staff

The breakfast was lovely, really good quality. The waitress was efficient and friendly. The room was clean and comfortable

Greeting by reception staff was good but they had an issue with my hotels.com booking which was fully paid for. Obviously this was not my issue but between the hotel and the provider. The evening receptionist was nothing short of rude, short with me because I wasn’t sure if my room number (I would usually take my room key out with me but this was not allowed “in case of a fire” and then asked me to book my breakfast