Matsue Universalhotel

Hotels
6.6
/10
Pleasant
197 reviews

What Guests Say About Their Stay

Richard
10.0
/ 10
Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
miho
10.0
/ 10
This hotel is right in front of Matsue Station. The free buffet breakfast is pretty good, and they also serve dinner. I had today’s special while my son had curry rice. I thought the dinner was just okay, but my son said he really liked the curry. Since dinner was free, we decided to go out for a drink afterward. It took less than a minute to walk to the station building, where there are some restaurants and shops. We chose a Japanese-style pub and enjoyed some local sake. If you’re looking to save money on your trip, this is a good place to stay. There’s even a Starbucks in the station building. Matsue is quiet and beautiful. I thought it wasn’t a very popular destination, but there were more tourists than I expected.
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けんじ
10.0
/ 10
朝夕食が付いて4,000円少しと申し訳なくなるくらいコスパが良い。その上クレジットカードも使えます。部屋にはビジネスホテルに似つかわしくない立派なソファーがあるので十分寛げます。次の旅行もユニバーサルホテルがある地域に行きたいと思っています。
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In the Area
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471 Asahimachi, Shimane, Matsue-shi, Chugoku, Japan, 690-0003

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
note: hotel was previously named Matsue Universal Hotel Matsue Universalhotel is a hotel is located at Matsue-shi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Matsue Universalhotel

471 Asahimachi, Shimane, Matsue-shi, Chugoku, Japan, 690-0003
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note: hotel was previously named Matsue Universal Hotel

Location


Matsue Universalhotel is a hotel is located at Matsue-shi.

About Matsue Universalhotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Matsue Universalhotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Matsue Universalhotel exclusively for you.

With all facilities offered, Matsue Universalhotel is the right place to stay.

All facilities in Matsue Universalhotel

Others Matsue Universalhotel
Others

Public Facilities

  • Others
  • Restaurant

Hotel Services

  • 24-hour Receptionist
  • Laundry service

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Smoking area

Accommodation Policy & General Information in Matsue Universalhotel

Important Note
There may be additional charges, such as accommodation tax and hot spring tax, that you need to pay in local currency at the accommodation. Please refer to your booking voucher for more details.

  • Hosted evening meal: JPY 1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property only accepts cash

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 16:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Matsue Universalhotel
316
Another facilities in Matsue Universalhotel
Others, 24-hour Receptionist, Laundry service, Breakfast, Free WiFi

Frequently asked question in Matsue Universalhotel

What are available facilities at Matsue Universalhotel?
There are top facilites at Matsue Universalhotel such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Matsue Universalhotel?
The standard check-in time at Matsue Universalhotel is starting from From 16:00 while the latest check-out time is at Before 10:00
Does Matsue Universalhotel provide breakfast?
Yes, Matsue Universalhotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Matsue Universalhotel?
Matsue Universalhotel is a 3.0-star hotel.
How many rooms are available at Matsue Universalhotel?
Matsue Universalhotel has 316 rooms in total.
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More Reviews from Other Guests in Matsue Universalhotel

6.6
Pleasant
From 197 reviews
Cleanliness

5.4

Room Comfort

6.0

Service and Facilites

7.0

Sort by
Most Relevant
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Traveler Reviews Matsue Universalhotel

Number of reviews per page
20
40
Top reviews
Seisho
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

It’s was cheap but it was an Old building, staining on floors, dinged and needing updating and repair
Richard
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Read More
Brenda
icon-Leisure
Leisure
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
KENICHI
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

安価で、二食付きで有り難かったです。
masuyuki
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

夕食、朝食付きで良かったです。
norio
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

次にまた利用したいとは、絶対に思わない。
NORIKO
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

シャワーカーテンがカビで真っ黒。
伸行
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

駐車場がめんどくさい。
???
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

色々不満がありますが夕食 朝食付きで他のホテルの
IMAHASHI
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

駐車場でのスタッフ対応は見直した方がいいかと感じられた。案内が雑且つ、あたかもこちらの車種に問題があるかのような言動もありましたので… 食事については可もなく不可もなくというところです。
IMAHASHI
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

廊下とてもうるさかったです。 ホテルなのにすごく大きな声で話している人もいればドアの開閉の音すごく気になりました。
Ayako
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

朝食は無料であのメニューならば良いと思います、快適に過ごせました。
TAKU
icon-Business
Business
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

部屋の
TSUKASA
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

この価格で朝夕食付きはとても有難い。 スタッフの対応も問題し。 建物他 古さは目立ちますが良いホテルだと思います。
ノリコ
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

人手不足と経費高騰を理由に、大浴場とサウナがだいぶ前から閉鎖されていますが、それをオープンにされておらず、ホテル側の大看板にも朝夕食無料と共に大々的に記載されたままです。 これに惹かれて来るお客様もいると思うので、やってないなら看板は消したほうがいいと思います。 あと、よっぽど人手が足りないのか、設備の古さに加えて、スタッフからありがとうの一言もなく、チェックアウトも支払い済みならフロントにキーを置いてそのまま出るというシステムもどうかと思いました。不正する人がいないのだろうかと、心配になるぐらいのフロントの空っぽぶりでした。
kensaku
icon-Business
Business
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

部屋(喫煙)にある換気扇?綺麗にしてほしい!スタッフは挨拶も出来ているし、夕食、朝食が無料で財布に優しいホテルです! 立体駐車場なので事前に車の大きさを聞いといた方がいいですよ。
ひとし
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

設備は古かったがそれなりに清潔でした。エアコンがガタガタと音がしたり、冷蔵庫の音が気になりました。まぁ安くて宿泊できてので良かったです。夕食と朝食が付いているのは素晴らしいですネ。
Akihiro
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

無料の夕食朝食は悪くないです。大浴場があればいうことなし。
あやこ
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

部屋の設備はひどい。バスルームのドアノブが壊れてはずれたまま、ベッド横のランプシェードは破れたまま、壁紙も破れていた。禁煙の部屋でもタバコ臭い。二食付きで信じられないくらい安かったので、良しとしましたが。
Uiko
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

埃が目立つ客室 外出から戻ってきても無言(お帰りなさいなどはなく目を合わせない感じ) チェックアウトにも鍵返却BOXの確認して入れたが無言(ありがとうございましたなどなく、、、) 客室は禁煙室でしたが 臭いがあり空気が悪くマスクして寝ました。洗面所水道の締まりがわるくポタポタ。 照明のスイッチ 2箇所電灯がつかず 玉切れか? ま泊まれて眠れたので このお値段だから仕方ないのでしょうか? 朝食は無料の割に 普通に朝食を食べれた感があり。ご馳走様でした。
Number of reviews per page
20
40

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Others 4 Matsue Universalhotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
6.6
Pleasant
From 197 reviews
Cleanliness

5.4

Room Comfort

6.0

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Matsue Universalhotel

Number of reviews per page
20
40
Top reviews
Seisho
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

It’s was cheap but it was an Old building, staining on floors, dinged and needing updating and repair
Richard
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Read More
Brenda
icon-Leisure
Leisure
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
KENICHI
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

安価で、二食付きで有り難かったです。
masuyuki
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

夕食、朝食付きで良かったです。
norio
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

次にまた利用したいとは、絶対に思わない。
NORIKO
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

シャワーカーテンがカビで真っ黒。
伸行
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

駐車場がめんどくさい。
???
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

色々不満がありますが夕食 朝食付きで他のホテルの
IMAHASHI
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

駐車場でのスタッフ対応は見直した方がいいかと感じられた。案内が雑且つ、あたかもこちらの車種に問題があるかのような言動もありましたので… 食事については可もなく不可もなくというところです。
IMAHASHI
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

廊下とてもうるさかったです。 ホテルなのにすごく大きな声で話している人もいればドアの開閉の音すごく気になりました。
Ayako
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

朝食は無料であのメニューならば良いと思います、快適に過ごせました。
TAKU
icon-Business
Business
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

部屋の
TSUKASA
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

この価格で朝夕食付きはとても有難い。 スタッフの対応も問題し。 建物他 古さは目立ちますが良いホテルだと思います。
ノリコ
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

人手不足と経費高騰を理由に、大浴場とサウナがだいぶ前から閉鎖されていますが、それをオープンにされておらず、ホテル側の大看板にも朝夕食無料と共に大々的に記載されたままです。 これに惹かれて来るお客様もいると思うので、やってないなら看板は消したほうがいいと思います。 あと、よっぽど人手が足りないのか、設備の古さに加えて、スタッフからありがとうの一言もなく、チェックアウトも支払い済みならフロントにキーを置いてそのまま出るというシステムもどうかと思いました。不正する人がいないのだろうかと、心配になるぐらいのフロントの空っぽぶりでした。
kensaku
icon-Business
Business
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

部屋(喫煙)にある換気扇?綺麗にしてほしい!スタッフは挨拶も出来ているし、夕食、朝食が無料で財布に優しいホテルです! 立体駐車場なので事前に車の大きさを聞いといた方がいいですよ。
ひとし
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

設備は古かったがそれなりに清潔でした。エアコンがガタガタと音がしたり、冷蔵庫の音が気になりました。まぁ安くて宿泊できてので良かったです。夕食と朝食が付いているのは素晴らしいですネ。
Akihiro
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

無料の夕食朝食は悪くないです。大浴場があればいうことなし。
あやこ
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

部屋の設備はひどい。バスルームのドアノブが壊れてはずれたまま、ベッド横のランプシェードは破れたまま、壁紙も破れていた。禁煙の部屋でもタバコ臭い。二食付きで信じられないくらい安かったので、良しとしましたが。
Uiko
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

埃が目立つ客室 外出から戻ってきても無言(お帰りなさいなどはなく目を合わせない感じ) チェックアウトにも鍵返却BOXの確認して入れたが無言(ありがとうございましたなどなく、、、) 客室は禁煙室でしたが 臭いがあり空気が悪くマスクして寝ました。洗面所水道の締まりがわるくポタポタ。 照明のスイッチ 2箇所電灯がつかず 玉切れか? ま泊まれて眠れたので このお値段だから仕方ないのでしょうか? 朝食は無料の割に 普通に朝食を食べれた感があり。ご馳走様でした。
Number of reviews per page
20
40