Matsue Universalhotel

Hotels
6.6
/10
Pleasant
197 reviews

What Guests Say About Their Stay

Richard
10.0
/ 10
Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
miho
10.0
/ 10
This hotel is right in front of Matsue Station. The free buffet breakfast is pretty good, and they also serve dinner. I had today’s special while my son had curry rice. I thought the dinner was just okay, but my son said he really liked the curry. Since dinner was free, we decided to go out for a drink afterward. It took less than a minute to walk to the station building, where there are some restaurants and shops. We chose a Japanese-style pub and enjoyed some local sake. If you’re looking to save money on your trip, this is a good place to stay. There’s even a Starbucks in the station building. Matsue is quiet and beautiful. I thought it wasn’t a very popular destination, but there were more tourists than I expected.
See translation
けんじ
10.0
/ 10
朝夕食が付いて4,000円少しと申し訳なくなるくらいコスパが良い。その上クレジットカードも使えます。部屋にはビジネスホテルに似つかわしくない立派なソファーがあるので十分寛げます。次の旅行もユニバーサルホテルがある地域に行きたいと思っています。
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In the Area
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471 Asahimachi, Shimane, Matsue-shi, Chugoku, Japan, 690-0003

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
note: hotel was previously named Matsue Universal Hotel Matsue Universalhotel is a hotel is located at Matsue-shi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Matsue Universalhotel

471 Asahimachi, Shimane, Matsue-shi, Chugoku, Japan, 690-0003
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Discover More About Matsue Universalhotel

note: hotel was previously named Matsue Universal Hotel

Location


Matsue Universalhotel is a hotel is located at Matsue-shi.

About Matsue Universalhotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Matsue Universalhotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Matsue Universalhotel exclusively for you.

With all facilities offered, Matsue Universalhotel is the right place to stay.

All facilities in Matsue Universalhotel

Others Matsue Universalhotel
Others

Public Facilities

  • Others
  • Restaurant

Hotel Services

  • 24-hour Receptionist
  • Laundry service

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Smoking area

Accommodation Policy & General Information in Matsue Universalhotel

Important Note
  • Hosted evening meal: JPY 1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property only accepts cash

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 16:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Matsue Universalhotel
316
Another facilities in Matsue Universalhotel
Others, 24-hour Receptionist, Laundry service, Breakfast, Free WiFi

Frequently asked question in Matsue Universalhotel

What are available facilities at Matsue Universalhotel?
There are top facilites at Matsue Universalhotel such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Matsue Universalhotel?
The standard check-in time at Matsue Universalhotel is starting from From 16:00 while the latest check-out time is at Before 10:00
Does Matsue Universalhotel provide breakfast?
Yes, Matsue Universalhotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Matsue Universalhotel?
Matsue Universalhotel is a 3.0-star hotel.
How many rooms are available at Matsue Universalhotel?
Matsue Universalhotel has 316 rooms in total.
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More Reviews from Other Guests in Matsue Universalhotel

6.6
Pleasant
From 197 reviews
Cleanliness

5.4

Room Comfort

6.0

Service and Facilites

7.0

Sort by
Most Relevant
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Traveler Reviews Matsue Universalhotel

Number of reviews per page
20
40
Top reviews
Richard
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Read More
Brenda
icon-Leisure
Leisure
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
あやこ
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

部屋の設備はひどい。バスルームのドアノブが壊れてはずれたまま、ベッド横のランプシェードは破れたまま、壁紙も破れていた。禁煙の部屋でもタバコ臭い。二食付きで信じられないくらい安かったので、良しとしましたが。
Uiko
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

埃が目立つ客室 外出から戻ってきても無言(お帰りなさいなどはなく目を合わせない感じ) チェックアウトにも鍵返却BOXの確認して入れたが無言(ありがとうございましたなどなく、、、) 客室は禁煙室でしたが 臭いがあり空気が悪くマスクして寝ました。洗面所水道の締まりがわるくポタポタ。 照明のスイッチ 2箇所電灯がつかず 玉切れか? ま泊まれて眠れたので このお値段だから仕方ないのでしょうか? 朝食は無料の割に 普通に朝食を食べれた感があり。ご馳走様でした。
ヒロノリ
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

施設の古さは否めませんが、2食付で駅近で低価格ということを考慮すれば満足です
DAISUKE
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

宿泊料金に対してサ-ビスがとてもよかったです。
miho
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel is right in front of Matsue Station. The free buffet breakfast is pretty good, and they also serve dinner. I had today’s special while my son had curry rice. I thought the dinner was just okay, but my son said he really liked the curry. Since dinner was free, we decided to go out for a drink afterward. It took less than a minute to walk to the station building, where there are some restaurants and shops. We chose a Japanese-style pub and enjoyed some local sake. If you’re looking to save money on your trip, this is a good place to stay. There’s even a Starbucks in the station building. Matsue is quiet and beautiful. I thought it wasn’t a very popular destination, but there were more tourists than I expected.
Read More
Hiromi
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

ユニットバスの隅々に黒ずみがあり、残念ながら掃除してるのか、疑いました。 次の利用は、ないかな…?
Takeshi
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

この価格で夕食朝食付きなのはありがたい。同じく食事目当ての客が多いのか食堂は混んでいました。 客室は広くて良かったが、ソファーがほつれていたりUBが少し酸っぱい匂いがしたのはマイナスでした。でも泊まる上では全く問題ありませんでした。また泊まると思います。
masamitsu
icon-Business Family
Business Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

いつも利用していて、過ごしやすいホテルですが、部屋の清掃、点検をもう少ししてほしいのがリアルな意見です またこれからも利用したいので応援しています。
Verified traveler
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

冷房の効きが悪いのと、室内にすごくホコリのたまっているところ(ソファ前のテーブル)などあり残念だった。 スタッフさんは、とても丁寧に対応していて好感が持てた。食事も野菜があり食物繊維が取れてよかった。
裕子
icon-Business with Children
Business with Children
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

とにかく汚い。翌日はカビていたりして掃除も行き届いておらずベッドも壊れている。
Tatsuya
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

夕食もついてます。夕食もバイキングだと尚可。
masamitsu
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

毛が落ちてる
Verified traveler
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

夕食は時間の都合により食べませんでしたが、朝食は少し早く会場を開けていただき、余裕ができうれしかったです。
トシヤ
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

駅近で立地は最高。
Atsuki
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

食事がついていて、 朝食だけ食べたけど、質量共に満足です。
弘大
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

部屋の壁は薄い気がした。 あとはコストパフォーマンスが素晴らしい👍
Justin
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

It was a nice hotel. We had no problem with the cleanliness or the service. The room was comfortable and the free dinner was nice to have. Recommended.
MAYUMI
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

フロントは担当者は親切で感じがよかった。部屋は思ったより広く快適。ベッドもセミワイド?で寝心地良し。冷蔵庫の調整つまみは壊れていたが、スイッチ入れると冷えたのでよかった。朝食付きのプランだったが、夕食も無料との事で頂いた。朝食は周りに開店してる店がないので付いていてよかった。ウォシュレットが作動しない事、水道のお湯、割と熱湯が閉まりきらず流れていたので、浴室はとても暑くなってしまった事がマイナスです。
Number of reviews per page
20
40

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Others 4 Matsue Universalhotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
6.6
Pleasant
From 197 reviews
Cleanliness

5.4

Room Comfort

6.0

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Matsue Universalhotel

Number of reviews per page
20
40
Top reviews
Richard
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Read More
Brenda
icon-Leisure
Leisure
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
あやこ
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

部屋の設備はひどい。バスルームのドアノブが壊れてはずれたまま、ベッド横のランプシェードは破れたまま、壁紙も破れていた。禁煙の部屋でもタバコ臭い。二食付きで信じられないくらい安かったので、良しとしましたが。
Uiko
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

埃が目立つ客室 外出から戻ってきても無言(お帰りなさいなどはなく目を合わせない感じ) チェックアウトにも鍵返却BOXの確認して入れたが無言(ありがとうございましたなどなく、、、) 客室は禁煙室でしたが 臭いがあり空気が悪くマスクして寝ました。洗面所水道の締まりがわるくポタポタ。 照明のスイッチ 2箇所電灯がつかず 玉切れか? ま泊まれて眠れたので このお値段だから仕方ないのでしょうか? 朝食は無料の割に 普通に朝食を食べれた感があり。ご馳走様でした。
ヒロノリ
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

施設の古さは否めませんが、2食付で駅近で低価格ということを考慮すれば満足です
DAISUKE
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

宿泊料金に対してサ-ビスがとてもよかったです。
miho
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel is right in front of Matsue Station. The free buffet breakfast is pretty good, and they also serve dinner. I had today’s special while my son had curry rice. I thought the dinner was just okay, but my son said he really liked the curry. Since dinner was free, we decided to go out for a drink afterward. It took less than a minute to walk to the station building, where there are some restaurants and shops. We chose a Japanese-style pub and enjoyed some local sake. If you’re looking to save money on your trip, this is a good place to stay. There’s even a Starbucks in the station building. Matsue is quiet and beautiful. I thought it wasn’t a very popular destination, but there were more tourists than I expected.
Read More
Hiromi
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

ユニットバスの隅々に黒ずみがあり、残念ながら掃除してるのか、疑いました。 次の利用は、ないかな…?
Takeshi
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

この価格で夕食朝食付きなのはありがたい。同じく食事目当ての客が多いのか食堂は混んでいました。 客室は広くて良かったが、ソファーがほつれていたりUBが少し酸っぱい匂いがしたのはマイナスでした。でも泊まる上では全く問題ありませんでした。また泊まると思います。
masamitsu
icon-Business Family
Business Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

いつも利用していて、過ごしやすいホテルですが、部屋の清掃、点検をもう少ししてほしいのがリアルな意見です またこれからも利用したいので応援しています。
Verified traveler
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

冷房の効きが悪いのと、室内にすごくホコリのたまっているところ(ソファ前のテーブル)などあり残念だった。 スタッフさんは、とても丁寧に対応していて好感が持てた。食事も野菜があり食物繊維が取れてよかった。
裕子
icon-Business with Children
Business with Children
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

とにかく汚い。翌日はカビていたりして掃除も行き届いておらずベッドも壊れている。
Tatsuya
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

夕食もついてます。夕食もバイキングだと尚可。
masamitsu
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

毛が落ちてる
Verified traveler
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

夕食は時間の都合により食べませんでしたが、朝食は少し早く会場を開けていただき、余裕ができうれしかったです。
トシヤ
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

駅近で立地は最高。
Atsuki
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

食事がついていて、 朝食だけ食べたけど、質量共に満足です。
弘大
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

部屋の壁は薄い気がした。 あとはコストパフォーマンスが素晴らしい👍
Justin
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

It was a nice hotel. We had no problem with the cleanliness or the service. The room was comfortable and the free dinner was nice to have. Recommended.
MAYUMI
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

フロントは担当者は親切で感じがよかった。部屋は思ったより広く快適。ベッドもセミワイド?で寝心地良し。冷蔵庫の調整つまみは壊れていたが、スイッチ入れると冷えたのでよかった。朝食付きのプランだったが、夕食も無料との事で頂いた。朝食は周りに開店してる店がないので付いていてよかった。ウォシュレットが作動しない事、水道のお湯、割と熱湯が閉まりきらず流れていたので、浴室はとても暑くなってしまった事がマイナスです。
Number of reviews per page
20
40