Randor Residence Tokyo Suites

everyday they provide clean and new towels

It was walking distance to the train stations.

A little dingy but otherwise very nice staff and close to transportation. One A/C did not work in the middle of the summer

Beware! Don’t believe the photos. The actual conditions are totally different! It was like a scam.. this hotel is so old and dirty. They don’t even repair the damages nor clean the room. Stains and damages are everywhere! It was a bad sanitary condition and we decided to leave as we didn’t want to stay there even for an hour. The front staff didn’t even know the manager’s contact number. It’s a strange management.

It was a great stay at Randor Suites. The bathroom has an automatic filling soaking tub and shower. The room was large and easily accommodated the three adults. The kitchen was small, but usable. The washing machine works, but need to hang dry the clothes. Overall, a good place to stay and for the reasonable price.

We loved our stay at Randor Residence! It was very convenient for our family of five. The location is excellent — just a short walk to the train station, convenience stores, laundry facilities, and a great selection of restaurants. Everything we needed was close by, making our stay comfortable and stress-free.

It was close to train stations and restaurants. The property itself was dingy and not well kept up with. The city me in Kyoto was amazing and I was hoping for the same experience.

We were very disappointed with our apartment. It was dirty, run down, and not as described. It was supposed to have multiple beds and a kitchen, but the only furniture in the room when we arrived was one small double bed, a dirty dining table with sticky drink rings on it, and two wooden stools. The so called kitchen was one very small bench with a sink and hotplates, and an old mini fridge with no freezer section and that barely worked. When we asked about the multiple beds and microwave, they brought in an old microwave from the storeroom as well as a very dirty futon mattress that felt like sleeping on the floor. There wasn’t even a lounge of any kind and the kitchen utensils were incredibly limited. We ended up buying a camping mattress and toaster, and eating our toast out of bowls as there weren’t even any plates. There were also no proper blinds so we were woken up before 5am every morning as that’s when the sun comes up in Tokyo! The whole place was so depressing we considered just leaving, forfeiting the money we had paid, and staying at a different hotel. The only good thing about the place was the location.

Nice space a bit dusty and broken floor and stain on the couch was a damper. Close to station

So this isn't a full-service hotel, and anyone staying here would do well to set their expectations appropriately. The biggest upside of our long (2-week) stay was the size and brightness of the room. A big kitchen table (6 ppl) to work at. If you need to accommodate up to about 8 people, it'll be cozy but you can do it. The worst part was the condition of the apartment, which had a full-on busted couch (seats, arm), and was clean enough, but needed a deep clean. Honestly, every soft-surface in the hotel (rooms, lounge, etc.) needs to be cleaned with a steam-cleaner and stain remover, and then hit with febreeze. Nothing was dirty, but there were a lot of worn-in stains and a lack of "freshness." An overall nickel-and-diming feel to the proceedings. Had one really terse and crappy exchange with the hotel staff via email that was really surprising, which I chalked up to a translation error. Had one AMAZING interaction with hotel staffer "Nakatani" via email. He is literally the best staffer we encountered and I hope he is well compensated and sticks around, for the hotel's sake. Oh, and if you're sensitive to traffic or train noise, you really shouldn't stay here. All in all, this should be considered a deeply budget hotel and considering the amount of space you get for the relatively low-price, it's a decent trade off.

7/11. The room was clean and comfortable

Hotel for the most part was good. Our room on the other hand, we had some broken windows, no room number on the door, broken curtains, the toilet paper holder needs a little tightening on the screws, the remote for the ac has some crust on it, window sill was dusty, one of the doors had a hole on it, damage to the center devider ,and the projector did not work. We ended up just using our hotel room for storage. I can see lots of potential since the room was very spacious and bus station was right outside the hotel.

This was booked half hour before we arrived because the last one didn't work out. We paid more than what we normally would pay but it was necessary and hotel had an elevator. We booked the last room and arrived just before 10pm. No issues with finding it or checking in. Near bus stop and 12-20 minutes walk to train station depending on the station. Several convience stores nearby. Decent area and clean but can be a bit noisy at times with traffic. View of sky tower outside our windows. The room was lacking some things but we spoke to front desk and they took care of it right away. Would recommend for a family stay.

Everything was walkable distance from the location which help lots with time management

didn’t oike anything, the place was full of mold, dust altogether was just dirty and unhygienic. Oven didn't work couldn't cook the food we brought so it was a waste of our money. Told them and they said to use the microwave 😡. Smell in the room was so bloody bad. Fake advertising 😡.

This property provided lots of space compared to previous places we stayed at. It was comfortable and had everything we needed for our family of five. The people working there were very friendly and helpful. We wanted our towels replaced and though it looked like they were done their shift and about to leave, they put in the effort to get us new towels. Only complaint was that the sofa was dirty with stains. We didn't really need the sofa, but they really should replace it.

The room was very spacious and modern. We loved that it had a full size fridge, stove, and microwave. The beds were comfortable as well.

Poor conditions of the hall and some items in bad condition inside. The area is not bad but is far from everything. The best thing is de 7 eleven so close.

Would not recommend. Designed more like a youth hostel. Biggest issues were the MIA front desk staff and the cleanliness of the room (particularly the bath tub/shower area). We had other issues with clarity in communication over check out but the main reasons why we booked these facilities - to have a front desk for help and an "upgraded" room for the bath - failed on both fronts. I'm pretty sure the bathtub had not been cleaned and disinfected in quite some time. The walls and furniture were all damaged and the trashcans (like the lids) were dirty. So if you expect the room to be updated and/or clean and any help from the front desk, this would not be the place for you. There are better options at this price point out there.