sequence MIYASHITA PARK

Asked for a medium room which was received but was the smallest room I’ve ever stayed in. So unbelievably small I didn’t have room to open a single checked bag. We had trash that was clearly marked left by the door and housekeeping did not pickup and in addition they threw out a bag of items that was recently bought but took no accountability. Will not be returning. Do not recommend.

Great hotel

Wonderful view from room!

Good location. Close to the train station and walking distance to Harajuku and Roppoing Hills.

Its good hotel. The room is on the small side.

Great view of the mountain on the top floor. Recommend doing laundry elsewhere as there are only two machines.

Great hotel. Great location!

Unexpectedly offered an early check-in. The room was gorgeous. They even gave me a gift upon checking out without me saying it was my birthday the previous day.

Good Place

This was the perfect spot to stay at if you are visiting Shibuya! If you are traveling with friends, highly recommend staying in separate rooms!

Communication and costumer care needs improvement. I was suprised at the language barriers I experienced with staff at checkin/out. For a hotel with many english speaking guests I wasnt expecting to have to use google translate. We had to figure out hotel amenities on our own as there was no explanation/guidance at check in. At check-out they were not able to call a cab for us to go to the aiport and gave us a card to contact a cab company that was written completetly in Japanese which we were not able to use. We travel quite frequently to hotels/resorts around the world and this was a first. Furthermore my 69yr old mother took a fall in their upstairs restaurant SOAK after missing a higher than usual raised step at the entrance as we exited. Hotel staff did nothing but stare and ask of she was okay. It was another hotel guest and I that helped her get up and monitored her condition as she took a few minutes to gather herself. Hotel staff didnt ask for our room number didn't offer a chair, water or ice, just observed. I asked for ice later which was promptly given but there was no follow up. I recomended the step have a "watch your step" sign or have the edge of the step painted in a bright colour. 72hrs later home in Canada her knee is bruised and she has difficulty walking. The Hotel is a great location with proximity to shops and shibuya scramble crossing. Room was clean and as advertised with a nice view of the park. Breakfast was included and good, just sub par service.

Great location but tiny tiny room

Amazing views from rooms

Great location, easy access to transportation, food and activities

Breakfast menu

Great location! Friendly staff! Would 10/10 would revisit this establishment!

Everything was great!

Amazing hotel. Location is perfect and the staff are so lovely. My dad and I stayed there for 4 nights, left Tokyo for 2 nights and they stored our luggage and then we came back and stayed for 1 more night. There is a nightclub underneath the hotel and they moved our room up to be away from the vibrations. The rooms are very clean and bright. Would stay again.

Very clean room

Location and views from the room was amazing