ซีเควนซ์ มิยาชิตะ พาร์ค

Communication and costumer care needs improvement. I was suprised at the language barriers I experienced with staff at checkin/out. For a hotel with many english speaking guests I wasnt expecting to have to use google translate. We had to figure out hotel amenities on our own as there was no explanation/guidance at check in. At check-out they were not able to call a cab for us to go to the aiport and gave us a card to contact a cab company that was written completetly in Japanese which we were not able to use. We travel quite frequently to hotels/resorts around the world and this was a first. Furthermore my 69yr old mother took a fall in their upstairs restaurant SOAK after missing a higher than usual raised step at the entrance as we exited. Hotel staff did nothing but stare and ask of she was okay. It was another hotel guest and I that helped her get up and monitored her condition as she took a few minutes to gather herself. Hotel staff didnt ask for our room number didn't offer a chair, water or ice, just observed. I asked for ice later which was promptly given but there was no follow up. I recomended the step have a "watch your step" sign or have the edge of the step painted in a bright colour. 72hrs later home in Canada her knee is bruised and she has difficulty walking. The Hotel is a great location with proximity to shops and shibuya scramble crossing. Room was clean and as advertised with a nice view of the park. Breakfast was included and good, just sub par service.

Great location but tiny tiny room

Amazing views from rooms

Great location, easy access to transportation, food and activities

Ótimo hotel! Perto de tudo, muitas opções de restaurantes, mercados, metrô, etc. estar dentro de um shopping ajuda muito. Quartos limpos, equipe simpática.

Breakfast menu

Great location! Friendly staff! Would 10/10 would revisit this establishment!

위치 최고 서비스 좋고 깔끔해요

Ja, ja

Everything was great!

整體住宿體驗十分好，值得推介

Amazing hotel. Location is perfect and the staff are so lovely. My dad and I stayed there for 4 nights, left Tokyo for 2 nights and they stored our luggage and then we came back and stayed for 1 more night. There is a nightclub underneath the hotel and they moved our room up to be away from the vibrations. The rooms are very clean and bright. Would stay again.

Emplacement sympathique. 2 bars et au coeur du Miyashita park

Very clean room

Location and views from the room was amazing

Great location, high price reflects.

good location

good location easy for shopping food and transport.

Our stay was well above expectations. The location could not have been more central to where we wanted to be! Super easy access and close to Shibuya Station. So may good restaurants and shopping below the hotel. Shibuya Winery was a great stop to start the night! The view of Tokyo was gorgeous and the room size was well enough for my wife and I. Staff deserves more than 5 stars and there is no doubt we will be returning to this hotel for our next trip to Tokyo!

地點很方便，客房乾乾淨淨，只是兩天才打掃一次比較困擾一點，其他都不錯，