Shinjuku Granbell Hotel

Had a great stay very convenient location for all

Staff were very attentive to our needs. All our request had been provided. The room were clean also but the carpet looks like it was old maybe be ause of the color.

Clean and quiet

good

Horrible customer service, moldy smell throughout. The front desk staff needs serious training!

Front desk staff was very friendly, room was cleaned every day for a to be desired but I would rate the hotel a 8 out of 10 because of food options. Thanks you Shinjuku Grandbell you made my anniversary very special.

Need more washing machines and ones that don't take 2.5 hours per cycle. Staff was excellent and very helpful. It was nice to be able to store our luggage when we arrived early and needed to check out later. Room with spacious and had a great view!

Thank you!

Beautiful tiny room, the staff are well trained, the customer service was very good and very respectful.

Great staff, Nice clean room.

Clean rooms, though they are definitely small. Small suitcases will fit no problem, but large checked bags will be difficult. Rooms are clean, though some power outlets were loose and carpets had slight staining in spots. Amenities provided were nice and staff were friendly.

Great breakfast with my room. Nice rooftop bar.

I left my camera in my room and no matter how many emails or calls I make nobody will respond, nor through Expedia

Clean room, comfortable bed, nice staff, convenient location. Room was smaller than expected and no closet, but great stay. Easy check-in and check-out.

Rooms are small

4/5 Stars – Great Value with a Few Caveats Overall, I’d give this hotel 4 out of 5 stars. At just over $100 USD per night, I think it’s one of the better values in Shinjuku. I’d recommend it—and would choose it over APA and several other similarly priced hotels—but there are a few things to know. The location is about a 15-minute walk to Shinjuku Station, with smaller subway entrances much closer. It’s on the edge of the red-light district, but don’t let that scare you—the area was surprisingly quiet, and my room was silent every night. The service was excellent. Check-in was smooth, housekeeping was outstanding with daily room cleaning, and the staff often cleaned our room shortly after we left. The rooftop bar had reasonable prices, and the breakfast was excellent for around $15 USD. The rooms are small, but that’s typical for Tokyo. Ours felt comparable to a U.S. college dorm room, but it was spotless, well-designed, and had everything we needed. Most complimentary amenities are available in the lobby. My biggest complaints were the laundry facilities and housekeeping hours. There are only three washer/dryer units, so expect to wait. Also, daily housekeeping ends around 1:30 p.m. One day we left around 2:00 p.m., and staff left a sign saying our room couldn’t be serviced. I honestly found that unnecessary—simply leaving the “Please tidy up” sign would have been a better approach. Despite those minor issues, I’d absolutely stay here again.

Great stay

Spacious and clean room with a lot of helpful amenities. Modern TV and huge shower room.

Clean comfortable suite. I enjoyed my stay

Everything was just as it was on the website. Close to subway stations, friendly staff, clean rooms. The only thing was breakfast was less than desirable. The assortments were simple and bland tasting.