Shinjuku Granbell Hotel

Very clean and luxurious and close to everything

Overall, the hotel is a great place to stay. The lobby was clean and modern and the rooms were also. The staff was helpful and courteous. There were plenty of staff to help and waiting was minimal. The breakfast was top notch, a bit expensive, but good. I'd recommend an upgraded room vs. the basic small one. My only recommendation to the hotel would be to get hard floors instead of carpet. The location of the hotel is near the border of Kabukicho, so although its not within that area, I'd recommend walking around it to avoid it. The good part is its close to a lot of eateries. Explore the neighborhood behind the building, its nicer. To access Shinjuku station, I'd walk around kabukicho.

Breakfast was excellent and dining area was very clean and roomy. Hotel room was incredibly small compared to regular American standard. There was very little space and no room to unload your luggage. Bathroom was clean but extremely small. It was definitely designed to accommodate small in statue folk that dont mind small spaces.

The hotel is relatively central in Shinjuku. It's easy enough to get around but it lacked some of the attention to detail cleanliness and service as some of the other hotels I've stayed in in Japan. No a bad deal but not the best deal.

Clean room great location couldn’t ask for more

Un très bon endroit pour être près de tout.

Great room for one

It was a nice location which had different places to eat and getting to the trains from there was easy.

Close to a lot of landmarks and restaurants. Very clean hotel and friendly helpful staff

Easy check in, great location, very clean. Has everything you need and near train, food, and convenience stores!!

Had a great stay very convenient location for all

Staff were very attentive to our needs. All our request had been provided. The room were clean also but the carpet looks like it was old maybe be ause of the color.

Clean and quiet

good

Horrible customer service, moldy smell throughout. The front desk staff needs serious training!

Front desk staff was very friendly, room was cleaned every day for a to be desired but I would rate the hotel a 8 out of 10 because of food options. Thanks you Shinjuku Grandbell you made my anniversary very special.

Need more washing machines and ones that don't take 2.5 hours per cycle. Staff was excellent and very helpful. It was nice to be able to store our luggage when we arrived early and needed to check out later. Room with spacious and had a great view!

Thank you!

Beautiful tiny room, the staff are well trained, the customer service was very good and very respectful.

Great staff, Nice clean room.