ACES Hotel Kuala Lumpur

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8.7
/10
Very Good
430 reviews

What Guests Say About Their Stay

Imelda M. S.

8.5
/ 10
This is my second stay here, as I also stayed here two months prior to my trip to KL. It's closer to shopping, as it's near the souvenir market, and the train line is also close, so I prefer it. They also let me store my luggage, as I was going on to Penang and returning in three days, so I left my other luggage at the hotel free of charge. Thank you.
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W***d

8.8
/ 10
There was an Indian female receptionist who was very friendly and helpful at check-in and when I asked to change rooms to be closer to each other for two rooms.
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h***i

10.0
/ 10
Comfy and clean. The staff are friendly and responsive. Near 7-Eleven, fast food, and many food options. The security guard is nice and responsive, making it feel very safe.

W***a

10.0
/ 10
Strategic location near several busy centers such as Petaling Street and Central Market, also close to Pasar Seni Station for those who want to use Rapid KL, spacious and comfortable rooms, friendly and polite staff, very easy check in/out process, recommended for those who want to explore Kuala Lumpur on foot or using public transportation.
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F***a

9.4
/ 10
Thank you Aces Hotel, I really enjoyed staying here, it's clean, comfortable, strategic location, I really like it. Will be back soon, God willing.
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In the Area
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10 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050

Main Facilities

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AC
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Aces Hotel Kota Raya ACES Hotel Kuala Lumpur is a hotel is located at Chinatown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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ACES Hotel Kuala Lumpur Address: Map & Location

10 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050
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Lobby ACES Hotel Kuala Lumpur
Lobby 2 ACES Hotel Kuala Lumpur

Discover More About ACES Hotel Kuala Lumpur

ACES Hotel Kuala Lumpur Rates per Night

Planning your trip and wondering about ACES Hotel Kuala Lumpur hotel rates? You're in the right place! Hotel prices can fluctuate, so it's always a good idea to check for the most up-to-date information. ACES Hotel Kuala Lumpur room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best ACES Hotel Kuala Lumpur hotel rates? Keep reading to discover more about this fantastic hotel and how to find the best deals.

ACES Hotel Kuala Lumpur Location & Address

Finding your way to ACES Hotel Kuala Lumpur is easy! ACES Hotel Kuala Lumpur is located at 10 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050. It's situated in the Bukit Bintang area of Kuala Lumpur, known for its vibrant nightlife and shopping. The hotel is approximately 1.5 km from the city center.

How to go to ACES Hotel Kuala Lumpur from Airport

Getting from Kuala Lumpur International Airport (KUL) to ACES Hotel Kuala Lumpur is straightforward. Here's a breakdown of your options for a smooth hotel transfer from airport to hotel:

  • Taxi (most direct): Taxis are readily available at the airport. This is the fastest option, taking approximately 45-60 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services like Grab are available at the airport. This is a convenient and often cost-effective option.
  • KLIA Ekspres Train + Ride Hailing/Taxi (most affordable): Take the KLIA Ekspres train from the airport to KL Sentral station (approximately 30 minutes). From KL Sentral, you can take a Ride Hailing or taxi to the hotel (around 10-15 minutes).

Tips: Consider using Ride Hailing for a balance of convenience and cost-effectiveness. Always check traffic conditions before you leave the airport to estimate travel time.

ACES Hotel Kuala Lumpur Reviews & Summary

ACES Hotel Kuala Lumpur is a popular choice for travelers seeking comfort and convenience. Hotel reviews consistently highlight the hotel's excellent location, friendly service, and comfortable rooms. Guests love the proximity to shopping, dining, and entertainment options, making it an ideal base for exploring the city.

A standout feature is the rooftop pool, offering stunning city views. One guest raved, "The staff was incredibly helpful, and the location was perfect for exploring. I would definitely stay here again!"

ACES Hotel Kuala Lumpur Room Types Available

ACES Hotel Kuala Lumpur offers a variety of hotel room type to suit different needs and preferences. Whether you're traveling solo, as a couple, or with family, you'll find a room that fits your requirements. Here's a look at the different hotel bedroom types available:

  • Deluxe Room: Offers a comfortable space with a city view. Non-smoking rooms are available.
  • Premier Room: Features a larger space with upgraded amenities and a better view. Non-smoking rooms are available.
  • Family Suite: Designed for families, with separate living and sleeping areas. Non-smoking rooms are available.
  • Executive Suite: Provides a luxurious experience with a spacious layout and premium amenities. Non-smoking rooms are available.

Please note: Pet-friendly options are not available. Please check with the hotel for any specific requirements.

Hotel Facilities in ACES Hotel Kuala Lumpur

ACES Hotel Kuala Lumpur provides a range of hotel amenities and facilities to enhance your stay. Whether you're looking to relax, stay active, or enjoy some downtime, you'll find something to suit your needs.

  • Rooftop Swimming Pool: Enjoy a refreshing swim with panoramic city views. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Center: Stay in shape with a fully equipped gym. Open daily from 6:00 AM to 10:00 PM.
  • Business Center: Available for guests needing to work or print documents.
  • Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in ACES Hotel Kuala Lumpur

Dining at ACES Hotel Kuala Lumpur is a delightful experience, with options to satisfy every palate. From casual cafes to elegant restaurants, you'll find a variety of culinary delights. Here's a glimpse of what's on offer:

  • The Sky Restaurant: Offers a buffet with international cuisine. Price per person: $25.00. Open daily from 7:00 AM to 10:00 PM.
  • The Coffee Corner: Serves coffee, pastries, and light meals. Price per person: $10.00. Open daily from 7:00 AM to 6:00 PM.
  • The Poolside Bar: Offers snacks and drinks with a view. Price per person: $15.00. Open daily from 10:00 AM to 8:00 PM.

Signature dishes at The Sky Restaurant include the Nasi Lemak and the Chicken Satay.

ACES Hotel Kuala Lumpur Airport pickups and How to Book

For a hassle-free arrival, ACES Hotel Kuala Lumpur offers airport pick-up services. This is a convenient way to ensure a smooth transfer from Kuala Lumpur International Airport (KUL) to the hotel.

To book an airport transfer:

  • Contact the hotel directly at least 24 hours in advance.
  • Provide your flight details (airline, flight number, and arrival time).
  • Confirm the pick-up location at the airport.

Nearby MRT Station & Bus Stops

Getting around Kuala Lumpur from ACES Hotel Kuala Lumpur is easy with convenient access to public transportation. Here's a look at the nearby MRT station and bus stops:

  • Bukit Bintang MRT Station: Approximately 0.5 km from the hotel.
  • Imbi Monorail Station: Approximately 0.8 km from the hotel.
  • Bus Stops: Several bus stops are located within walking distance of the hotel.

You can purchase a Touch 'n Go card at the MRT stations and convenience stores for easy payment on public transport.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near ACES Hotel Kuala Lumpur? Kuala Lumpur offers a wealth of attractions for families and kids. Here are some nearby places to visit:

  • Petronas Twin Towers: Iconic skyscrapers with a skybridge and observation deck. Distance: 2.5 km. Entry Price: $20.00.
  • KLCC Park: A beautiful park with a playground and wading pool. Distance: 2.5 km. Entry Price: Free.
  • Aquaria KLCC: An underwater aquarium with diverse marine life. Distance: 2.5 km. Entry Price: $25.00.
  • Berjaya Times Square Theme Park: An indoor theme park with rides and attractions. Distance: 1.0 km. Entry Price: $30.00.
  • Sunway Lagoon: A water park and theme park with various attractions. Distance: 15 km. Entry Price: $40.00.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near ACES Hotel Kuala Lumpur (Bukit Bintang)

Exploring the local food scene near ACES Hotel Kuala Lumpur is a must! Bukit Bintang is a food lover's paradise, offering a wide array of dining options. Here are some nearby dining and local food eateries near you:

  • Cafes/Restaurants:
  • Lot 10 Hutong: A food court featuring a variety of local Malaysian dishes.
  • Feeka Coffee Roasters: A popular cafe known for its coffee and brunch options.
  • VCR: A cafe known for its specialty coffee and delicious food.
  • Local Street Food:
  • Hainanese Chicken Rice: Available at many hawker stalls and restaurants.
  • Laksa: A spicy noodle soup with various regional variations.
  • Kaya Toast: A traditional breakfast dish with coconut jam and butter.
  • Satay: Grilled skewers of marinated meat, served with peanut sauce.
  • Nasi Kandar: A popular rice dish with various curries and side dishes.

Shopping places near ACES Hotel Kuala Lumpur (Bukit Bintang)

If you're a shopaholic, you'll love the shopping options near ACES Hotel Kuala Lumpur! Bukit Bintang is a shopper's haven, with a variety of malls and department stores. Here are some nearby shopping places:

  • Pavilion Kuala Lumpur: A luxury shopping mall with high-end brands.
  • Fahrenheit88: A modern shopping mall with a mix of fashion, food, and entertainment.
  • Sungei Wang Plaza: A long-standing shopping mall with a variety of shops and affordable options.

Other Places to Stay Near ACES Hotel Kuala Lumpur

If you're looking for alternative accommodations near ACES Hotel Kuala Lumpur, you'll find a range of options to suit your needs. Here's a look at some nearby hotels:

  • Luxury/5–6 Star Hotels Nearby:
  • The Ritz-Carlton, Kuala Lumpur
  • JW Marriott Hotel Kuala Lumpur
  • Banyan Tree Kuala Lumpur
  • Four-Star Hotels Nearby:
  • Impiana KLCC Hotel
  • The Royale Chulan Kuala Lumpur
  • Hotel Stripes Kuala Lumpur, Autograph Collection
  • Three-Star Hotels Nearby:
  • Hotel Boss
  • Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
  • Melia Kuala Lumpur

For 5-star:

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Hotel availability and booking

Ready to book your stay at ACES Hotel Kuala Lumpur? Finding hotel availability and making reservations is easy with Traveloka. Traveloka offers a seamless booking experience, allowing you to secure your room with ease.

Book your stay today and enjoy a fantastic experience!

All facilities in ACES Hotel Kuala Lumpur

Common Space ACES Hotel Kuala Lumpur
Common Space
Lobby ACES Hotel Kuala Lumpur
Lobby
Exterior ACES Hotel Kuala Lumpur
Exterior
Others ACES Hotel Kuala Lumpur
Others
Nearby View and Attractions ACES Hotel Kuala Lumpur
Nearby View and Attractions

Hotel Services

  • Concierge
  • Money changer
  • Early Check-in
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Luggage storage
  • Multilingual staff

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Accessible bathroom
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Limited parking
  • Parking with surcharge
  • Secure parking

General

  • AC
  • Family room
  • Non-smoking room

Public Facilities

  • Parking
  • Elevator
  • WiFi in public area

In-room Facilities

  • Desk
  • Shower
  • TV

Connectivity

  • Free WiFi

Accommodation Policy & General Information in ACES Hotel Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Value Added - RM 5.00 FB Discount Voucher & 1 Can of Soft Drink (Superior or Premier Room) - RM 10.00 F&B Discount Voucher @ 2 Can of Soft Drinks (Family Room) Book date - Now till 31 Dec 2020 / Stay date - 15 Dec till 28 Feb 2021

General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at ACES Hotel Kuala Lumpur
68
Number of floors in ACES Hotel Kuala Lumpur
1
Another facilities in ACES Hotel Kuala Lumpur
Concierge, Money changer, Early Check-in, 24-hour Receptionist, 24-hour security

Frequently asked question in ACES Hotel Kuala Lumpur

What are available facilities at ACES Hotel Kuala Lumpur?
There are top facilites at ACES Hotel Kuala Lumpur such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at ACES Hotel Kuala Lumpur?
Check-in time at ACES Hotel Kuala Lumpur is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of ACES Hotel Kuala Lumpur?
ACES Hotel Kuala Lumpur is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does ACES Hotel Kuala Lumpur have?
ACES Hotel Kuala Lumpur has 1 floors.
How many rooms are available at ACES Hotel Kuala Lumpur?
ACES Hotel Kuala Lumpur has 68 rooms in total.
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More Reviews from Other Guests in ACES Hotel Kuala Lumpur

Overall Ratings & Reviews ACES Hotel Kuala Lumpur

Traveloka (382)
Other sources (48)
8.9
Very Good
From 382 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

9.1

Service and Facilites

8.8

People often mention about ACES Hotel Kuala Lumpur
All
Surroundings (73)
Room Space (73)
Distance to City Center (72)
Accessibility (69)
Staff Friendliness (67)
Bedroom (64)
Bathroom (61)
Ambiance (59)
Wifi (56)
Hotel Area (49)
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Traveler Reviews ACES Hotel Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 day(s) ago
Very effective with the friendliness of the staff 👍
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H***y
icon-Leisure
Leisure
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8.2
/10
Reviewed 2 week(s) ago
Friendly staff, clean rooms. I've stayed at this hotel several times. Plenty of restaurants, close to the art market.
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Jaime R. C.
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Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Very recommended hotel in a good location in KL.
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F***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean rooms, close to Petaling Street and Pudu Sentral, friendly service.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
Hotel was excellent, but if you decide to take the breakfast, reconsider it with the price, and there wasn't any buffet, more like MBG but healthier.
1 people find it helpful
D***n
icon-Medical
Medical
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
A fire broke out on August 10, 2026, at 2:00 PM. There was no receptionist on standby in the lobby, and the warnings weren't fully understood. I felt uneasy and worried.
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2 people find it helpful
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Imelda M. S.
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Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
It's good and recommended for those on holiday and want to shop for souvenirs because the access is only on foot, close and you're there.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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Imelda M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Three days before my stay, I had already stayed here for 1 night. Coincidentally, I was going to Penang for medical treatment, so I stayed here again when I returned. This was my 3rd stay here and I was a bit disappointed because at check-in I booked 2 rooms because I brought children. Well, I was given a room far from the children, then some of the facilities were broken. So I asked for a change because I paid, so I have the right to use what I paid for. But it was very complicated, I waited almost 2 hours to get a room. And it turned out that the first one was said to be full, but it turned out there were available and my room and the children were not far apart, only between 3 rooms. It turns out that being a visitor has to be tough and firm so we can get what is rightfully ours... But honestly, the receptionist was also helpful so at least it didn't make me disappointed for a long time 😁. Fully recommended for visitors who want to stay here because of the close access for vacations while in KL and want to visit tourist attractions.
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1 people find it helpful
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Imelda M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
This is my second stay here, as I also stayed here two months prior to my trip to KL. It's closer to shopping, as it's near the souvenir market, and the train line is also close, so I prefer it. They also let me store my luggage, as I was going on to Penang and returning in three days, so I left my other luggage at the hotel free of charge. Thank you.
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1 people find it helpful
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hesti h. r. p.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
The staff reception was very fast and provided a 5-star experience. The place is opposite Chinatown, with a 7-Eleven nearby. However, it might need maintenance. The bathroom was not clean enough.
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samin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Location with culinary and transportation center.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The location is close to the culinary center and bus/LRT station.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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ERIKAWATI
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
A strategically located hotel, but the entrance is from the side, as it's located on the 5th floor of a cluster of shophouses. Overall, it's very good.
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2 people find it helpful
V***o
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Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Spacious and tidy room, well soundproof. My feedback is, they can put a big/long mirror in the room, as some people need it. And an additional table or change it into a long table at least.
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z***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Everything is okay, the room is clean, the staff is friendly, what I like most is that there is no deposit required, free refill of drinking water, and there is an iron too.
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3 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 12 week(s) ago
In front of Petaling Gate. But the bathroom smells like urine.
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2 people find it helpful
N***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The location is comfortable and strategic, close to everything, with plenty of food and walking distance to Pasar Seni and Petaling Street. The room was clean and tidy, but the Malay male receptionist upon check-in was unfriendly, uninformative, and unhelpful.
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N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The location is strategic, easy to get everywhere, and close to Sevel and the MRT. The rooms are clean. However, the Malay male receptionist who usually works before check-in is unfriendly and uninformative.
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2 people find it helpful
N***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
It's very convenient because it's right next to Chinatown.
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Accommodation's Reply
16 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes ACES Kuala Lumpur
W***d
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
There was an Indian female receptionist who was very friendly and helpful at check-in and when I asked to change rooms to be closer to each other for two rooms.
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2 people find it helpful
Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our receptionist made a positive impression during your stay and that she was friendly and helpful throughout your check-in process. We are especially pleased to know that she was able to assist with your request to have the two rooms closer to each other, helping to make your stay more convenient and comfortable. Your kind words will certainly be shared with our team as encouragement to continue delivering warm and attentive service. We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay. Warm regards, Management Team ACES Hotel Kuala Lumpur
Number of reviews per page
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40

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Lobby 4 ACES Hotel Kuala Lumpur

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews ACES Hotel Kuala Lumpur

Traveloka (382)
Other sources (48)
8.9
Very Good
From 382 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

9.1

Service and Facilites

8.8

People often mention about ACES Hotel Kuala Lumpur
All
Surroundings (73)
Room Space (73)
Distance to City Center (72)
Accessibility (69)
Staff Friendliness (67)
Bedroom (64)
Bathroom (61)
Ambiance (59)
Wifi (56)
Hotel Area (49)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews ACES Hotel Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 day(s) ago
Very effective with the friendliness of the staff 👍
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Friendly staff, clean rooms. I've stayed at this hotel several times. Plenty of restaurants, close to the art market.
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Jaime R. C.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Very recommended hotel in a good location in KL.
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F***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean rooms, close to Petaling Street and Pudu Sentral, friendly service.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
Hotel was excellent, but if you decide to take the breakfast, reconsider it with the price, and there wasn't any buffet, more like MBG but healthier.
1 people find it helpful
D***n
icon-Medical
Medical
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
A fire broke out on August 10, 2026, at 2:00 PM. There was no receptionist on standby in the lobby, and the warnings weren't fully understood. I felt uneasy and worried.
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2 people find it helpful
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Imelda M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
It's good and recommended for those on holiday and want to shop for souvenirs because the access is only on foot, close and you're there.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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Imelda M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Three days before my stay, I had already stayed here for 1 night. Coincidentally, I was going to Penang for medical treatment, so I stayed here again when I returned. This was my 3rd stay here and I was a bit disappointed because at check-in I booked 2 rooms because I brought children. Well, I was given a room far from the children, then some of the facilities were broken. So I asked for a change because I paid, so I have the right to use what I paid for. But it was very complicated, I waited almost 2 hours to get a room. And it turned out that the first one was said to be full, but it turned out there were available and my room and the children were not far apart, only between 3 rooms. It turns out that being a visitor has to be tough and firm so we can get what is rightfully ours... But honestly, the receptionist was also helpful so at least it didn't make me disappointed for a long time 😁. Fully recommended for visitors who want to stay here because of the close access for vacations while in KL and want to visit tourist attractions.
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1 people find it helpful
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Imelda M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
This is my second stay here, as I also stayed here two months prior to my trip to KL. It's closer to shopping, as it's near the souvenir market, and the train line is also close, so I prefer it. They also let me store my luggage, as I was going on to Penang and returning in three days, so I left my other luggage at the hotel free of charge. Thank you.
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1 people find it helpful
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hesti h. r. p.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
The staff reception was very fast and provided a 5-star experience. The place is opposite Chinatown, with a 7-Eleven nearby. However, it might need maintenance. The bathroom was not clean enough.
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samin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Location with culinary and transportation center.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The location is close to the culinary center and bus/LRT station.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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ERIKAWATI
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
A strategically located hotel, but the entrance is from the side, as it's located on the 5th floor of a cluster of shophouses. Overall, it's very good.
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2 people find it helpful
V***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Spacious and tidy room, well soundproof. My feedback is, they can put a big/long mirror in the room, as some people need it. And an additional table or change it into a long table at least.
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z***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Everything is okay, the room is clean, the staff is friendly, what I like most is that there is no deposit required, free refill of drinking water, and there is an iron too.
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3 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 12 week(s) ago
In front of Petaling Gate. But the bathroom smells like urine.
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2 people find it helpful
N***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The location is comfortable and strategic, close to everything, with plenty of food and walking distance to Pasar Seni and Petaling Street. The room was clean and tidy, but the Malay male receptionist upon check-in was unfriendly, uninformative, and unhelpful.
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N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The location is strategic, easy to get everywhere, and close to Sevel and the MRT. The rooms are clean. However, the Malay male receptionist who usually works before check-in is unfriendly and uninformative.
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2 people find it helpful
N***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
It's very convenient because it's right next to Chinatown.
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Accommodation's Reply
16 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes ACES Kuala Lumpur
W***d
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
There was an Indian female receptionist who was very friendly and helpful at check-in and when I asked to change rooms to be closer to each other for two rooms.
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2 people find it helpful
Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our receptionist made a positive impression during your stay and that she was friendly and helpful throughout your check-in process. We are especially pleased to know that she was able to assist with your request to have the two rooms closer to each other, helping to make your stay more convenient and comfortable. Your kind words will certainly be shared with our team as encouragement to continue delivering warm and attentive service. We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay. Warm regards, Management Team ACES Hotel Kuala Lumpur
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