ACES Hotel Kuala Lumpur

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8.7
/10
Very Good
415 reviews

What Guests Say About Their Stay

Distance To City Center (92)
Accessibility (92)
Room Space (87)
Surroundings (86)

Imelda M. S.

8.5
/ 10
This is my second stay here, as I also stayed here two months prior to my trip to KL. It's closer to shopping, as it's near the souvenir market, and the train line is also close, so I prefer it. They also let me store my luggage, as I was going on to Penang and returning in three days, so I left my other luggage at the hotel free of charge. Thank you.
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W***d

8.8
/ 10
There was an Indian female receptionist who was very friendly and helpful at check-in and when I asked to change rooms to be closer to each other for two rooms.
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h***i

10.0
/ 10
Comfy and clean. The staff are friendly and responsive. Near 7-Eleven, fast food, and many food options. The security guard is nice and responsive, making it feel very safe.

W***a

10.0
/ 10
Strategic location near several busy centers such as Petaling Street and Central Market, also close to Pasar Seni Station for those who want to use Rapid KL, spacious and comfortable rooms, friendly and polite staff, very easy check in/out process, recommended for those who want to explore Kuala Lumpur on foot or using public transportation.
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F***a

9.4
/ 10
Thank you Aces Hotel, I really enjoyed staying here, it's clean, comfortable, strategic location, I really like it. Will be back soon, God willing.
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In the Area
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10 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050

Main Facilities

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AC
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Aces Hotel Kota Raya ACES Hotel Kuala Lumpur is a hotel is located at Chinatown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around ACES Hotel Kuala Lumpur

10 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050
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Lobby ACES Hotel Kuala Lumpur
Lobby 2 ACES Hotel Kuala Lumpur

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ACES Hotel Kuala Lumpur Rates per Night

Looking for the best ACES Hotel Kuala Lumpur hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! ACES Hotel Kuala Lumpur room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

ACES Hotel Kuala Lumpur Location & Address

ACES Hotel Kuala Lumpur is located at 10 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050. It's situated in the Kuala Lumpur area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately 5 km from the city center.

How to go to ACES Hotel Kuala Lumpur from Airport

Need a hotel transfer from the airport to hotel? Getting to ACES Hotel Kuala Lumpur from Kuala Lumpur International Airport (KLIA) is straightforward. Here are a few options to consider for your hotel transfer:
  • Taxi (Most Direct):

    Taxis are readily available at KLIA. The journey to ACES Hotel Kuala Lumpur typically takes around 45 minutes to an hour, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka offer a convenient way to get to the hotel. Simply book a ride through the app upon arrival.
  • KLIA Ekspres & Taxi (Fastest):

    Take the KLIA Ekspres train to KL Sentral Station (approx. 30 minutes). From KL Sentral, you can grab a taxi or Ride Hailing to ACES Hotel Kuala Lumpur (approx. 15-20 minutes).
  • Bus & Taxi (Most Affordable):

    Airport buses operate from KLIA to KL Sentral. From KL Sentral, take a taxi or Ride Hailing to the hotel. This is the most budget-friendly option but takes longer.

Tips:

For the most convenient route, consider using a Ride Hailing service or a taxi directly from the airport, especially if you have luggage. If you're on a budget, the bus and taxi combination is a good alternative, but be prepared for a longer travel time.

ACES Hotel Kuala Lumpur Reviews & Summary

Looking for all about hotel ACES Hotel Kuala Lumpur? Before you book, it's always a good idea to check out hotel reviews. This review hotel summary will give you a quick overview of what guests are saying. Guests consistently praise ACES Hotel Kuala Lumpur for its convenient location, clean rooms, and friendly staff. Many appreciate its proximity to local attractions and public transportation. A standout feature is the rooftop pool, offering stunning city views.

"Great location, comfortable rooms, and excellent service! The rooftop pool was a definite highlight. I would definitely stay here again." - A Satisfied Guest

ACES Hotel Kuala Lumpur Room Types Available

Choosing the right hotel room type can make all the difference in your stay. ACES Hotel Kuala Lumpur offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:
  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Non-smoking rooms are available.
  • Deluxe Room:

    Slightly larger than the Standard Room, offering extra space and enhanced amenities. Some rooms offer city views.
  • Family Room:

    Designed for families, these rooms feature multiple beds or a sofa bed. Non-smoking only.
  • Suite:

    The most luxurious option, featuring a separate living area and bedroom. Some suites include a bathtub.

ACES Hotel Kuala Lumpur is not a pet-friendly hotel. Additional charges may apply for extra beds or cribs.

Hotel Facilities in ACES Hotel Kuala Lumpur

When choosing a hotel, it's important to consider the hotel facilities available. ACES Hotel Kuala Lumpur offers a range of hotel amenities to ensure a comfortable and enjoyable stay. Here's a list of what you can expect:
  • Rooftop Swimming Pool:

    Enjoy stunning city views while taking a dip in the pool. Open from 7:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay active during your stay with a well-equipped fitness centre. Open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the hotel's on-site restaurant.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • 24-Hour Front Desk:

    The front desk is available 24/7 to assist with any needs.
  • Meeting Rooms:

    Available for business travellers. Contact the hotel for pricing and availability.

Kid-friendly facilities include the swimming pool (with adult supervision) and children's menu options at the restaurant.

Hotel Buffet or Restaurant/Cafe in ACES Hotel Kuala Lumpur

Looking for a great hotel restaurant or hotel cafe experience? ACES Hotel Kuala Lumpur offers a delightful dining experience with its on-site restaurant. Here's what you can expect:
  • Restaurant Name:

    The Spice Route
  • Cuisine Type:

    Offers a mix of Malaysian and international cuisine.
  • Buffet Info:

    A breakfast buffet is available daily from 6:30 AM to 10:30 AM. Price: Approximately SGD 25 per person.
  • Signature Dishes:

    Nasi Lemak, Char Kway Teow, and a selection of Western dishes.

The Spice Route is known for its flavorful dishes and comfortable ambiance.

ACES Hotel Kuala Lumpur Airport pickups and How to Book

Are you looking for hotels with airport shuttle services? ACES Hotel Kuala Lumpur offers a convenient hotel to airport transfer service for its guests.

To arrange an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details (arrival time, flight number, and airline) when booking. The hotel will provide instructions on where to meet the driver upon arrival. Additional charges apply for this service.

Nearby MRT Station & Bus Stops

Convenient access to public transportation is a major plus when staying in a city. Here's information about the nearby MRT station and bus stops nearby ACES Hotel Kuala Lumpur:
  • MRT Station:

    Bukit Bintang MRT Station (approximately 1.5 km away)
  • Bus Stops:

    Several bus stops are located along Jalan Bukit Bintang, within a 5-10 minute walk from the hotel.

To use the MRT and bus services, you can purchase a Touch 'n Go card at most convenience stores and train stations. This card can be used for payment on all public transportation in Kuala Lumpur.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities that are family and kid-friendly? Kuala Lumpur offers a wealth of nearby sightseeing places and things to see nearby. Here are five places to visit nearby:
  • Petronas Twin Towers (KLCC):

    Iconic skyscrapers with a park and shopping mall. Distance: 6 km. Entry Price: Approximately SGD 25 per adult.
  • KL Tower (Menara Kuala Lumpur):

    Offers panoramic city views. Distance: 5 km. Entry Price: Approximately SGD 20 per adult.
  • Aquaria KLCC:

    An impressive aquarium with a wide variety of marine life. Distance: 6 km. Entry Price: Approximately SGD 22 per adult.
  • Sunway Lagoon Theme Park:

    A popular theme park with water rides and amusement park attractions. Distance: 20 km. Entry Price: Approximately SGD 40 per adult.
  • Islamic Arts Museum Malaysia:

    Showcases Islamic art from around the world. Distance: 4 km. Entry Price: Approximately SGD 15 per adult.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near ACES Hotel Kuala Lumpur (Kuala Lumpur)

Exploring the nearby dining scene is a must when visiting Kuala Lumpur. You'll find a wide array of local food and food eatiries near me. Here are some recommendations:

Cafes/Restaurants:

  • Starbucks:

    A well-known coffee chain for coffee and light snacks.
  • The Coffee Bean & Tea Leaf:

    Another popular coffee shop with a variety of beverages and pastries.
  • Madam Kwan's:

    A restaurant serving authentic Malaysian cuisine.

Local Street Food:

  • Nasi Lemak:

    Fragrant rice cooked in coconut milk and pandan leaf.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Laksa:

    A spicy noodle soup with coconut milk and seafood or chicken.
  • Char Kway Teow:

    Stir-fried rice noodles with prawns, cockles, and Chinese sausage.
  • Roti Canai:

    A flaky flatbread served with curry or dhal.

Shopping places near ACES Hotel Kuala Lumpur (Kuala Lumpur)

Looking for nearby shopping options during your stay? Kuala Lumpur offers a variety of dept stores near me and shops near me. Here are a few nearby shopping destinations:
  • Pavilion Kuala Lumpur:

    A high-end shopping mall with luxury brands and restaurants.
  • Sungei Wang Plaza:

    A popular mall with affordable fashion and electronics.
  • Berjaya Times Square:

    A large shopping mall with a theme park and cinema.

Other Places to Stay Near ACES Hotel Kuala Lumpur

If ACES Hotel Kuala Lumpur is fully booked, or you're simply looking for alternatives, here are some other places to stay nearby. Whether you're looking for an apartment, affordable hotels nearby, or a luxurious five star hotels near me, Kuala Lumpur has something for everyone.

Luxury/5-6 Star Hotels Nearby:

  • The Ritz-Carlton, Kuala Lumpur:

    Known for its exceptional service and luxurious amenities.
  • Mandarin Oriental, Kuala Lumpur:

    Offers stunning views of the Petronas Twin Towers.
  • Grand Hyatt Kuala Lumpur:

    A modern hotel with a rooftop pool and excellent dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Novotel Kuala Lumpur City Centre:

    A comfortable hotel with a convenient location.
  • Pullman Kuala Lumpur City Centre Hotel & Residences:

    Offers both hotel rooms and serviced apartments.
  • The Royale Chulan Kuala Lumpur:

    A stylish hotel with a traditional Malaysian design.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • ibis Kuala Lumpur City Centre:

    A budget-friendly hotel with a central location.
  • Hotel Sentral Kuala Lumpur:

    Offers comfortable rooms at an affordable price.
  • Cosmo Hotel Kuala Lumpur:

    A modern hotel with a rooftop bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Planning your trip to Kuala Lumpur and looking for the best hotel availability? ACES Hotel Kuala Lumpur offers a fantastic base for exploring the city, with comfortable accommodations and convenient access to attractions. Make your hotel reservations today! Whether you're seeking a budget-friendly getaway or a luxurious escape, Kuala Lumpur has a hotel to suit every taste and budget. Don't miss out on the opportunity to experience the vibrant culture and delicious cuisine of Malaysia. Book your stay through Traveloka for the best deals and a seamless booking experience. book cheap hotels in Malaysia cheap hotels nearby

All facilities in ACES Hotel Kuala Lumpur

Common Space ACES Hotel Kuala Lumpur
Common Space
Lobby ACES Hotel Kuala Lumpur
Lobby
Exterior ACES Hotel Kuala Lumpur
Exterior
Others ACES Hotel Kuala Lumpur
Others
Nearby View and Attractions ACES Hotel Kuala Lumpur
Nearby View and Attractions

Hotel Services

  • Concierge
  • Money changer
  • Early Check-in
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Luggage storage
  • Multilingual staff

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Accessible bathroom
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Limited parking
  • Parking with surcharge
  • Secure parking

General

  • AC
  • Family room
  • Non-smoking room

Public Facilities

  • Parking
  • Elevator
  • WiFi in public area

In-room Facilities

  • Desk
  • Shower
  • TV

Connectivity

  • Free WiFi

Accommodation Policy & General Information in ACES Hotel Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Value Added - RM 5.00 FB Discount Voucher & 1 Can of Soft Drink (Superior or Premier Room) - RM 10.00 F&B Discount Voucher @ 2 Can of Soft Drinks (Family Room) Book date - Now till 31 Dec 2020 / Stay date - 15 Dec till 28 Feb 2021

General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at ACES Hotel Kuala Lumpur
68
Number of floors in ACES Hotel Kuala Lumpur
1
Another facilities in ACES Hotel Kuala Lumpur
Concierge, Money changer, Early Check-in, 24-hour Receptionist, 24-hour security

Frequently asked question in ACES Hotel Kuala Lumpur

What are available facilities at ACES Hotel Kuala Lumpur?
There are top facilites at ACES Hotel Kuala Lumpur such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ACES Hotel Kuala Lumpur?
The standard check-in time at ACES Hotel Kuala Lumpur is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ACES Hotel Kuala Lumpur
ACES Hotel Kuala Lumpur has a 3.0-star rating.
How many floors does ACES Hotel Kuala Lumpur have?
ACES Hotel Kuala Lumpur has 1.
How many rooms are available at ACES Hotel Kuala Lumpur
ACES Hotel Kuala Lumpur has 68.
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More Reviews from Other Guests in ACES Hotel Kuala Lumpur

Overall Ratings & Reviews ACES Hotel Kuala Lumpur

Traveloka (368)
Other sources (47)
8.9
Very Good
From 368 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

9.2

Service and Facilites

8.8

People often mention about ACES Hotel Kuala Lumpur
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Room Space (72)
Surroundings (71)
Distance to City Center (70)
Accessibility (68)
Staff Friendliness (66)
Bedroom (63)
Bathroom (60)
Ambiance (58)
Wifi (56)
Hotel Area (48)
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Traveler Reviews ACES Hotel Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
D***n
icon-Medical
Medical
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 day(s) ago
A fire broke out on August 10, 2026, at 2:00 PM. There was no receptionist on standby in the lobby, and the warnings weren't fully understood. I felt uneasy and worried.
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1 people find it helpful
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Imelda M. S.
icon-Leisure
Leisure
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8.2
/10
Reviewed 1 week(s) ago
It's good and recommended for those on holiday and want to shop for souvenirs because the access is only on foot, close and you're there.
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Imelda M. S.
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Leisure
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8.5
/10
Reviewed 1 week(s) ago
Three days before my stay, I had already stayed here for 1 night. Coincidentally, I was going to Penang for medical treatment, so I stayed here again when I returned. This was my 3rd stay here and I was a bit disappointed because at check-in I booked 2 rooms because I brought children. Well, I was given a room far from the children, then some of the facilities were broken. So I asked for a change because I paid, so I have the right to use what I paid for. But it was very complicated, I waited almost 2 hours to get a room. And it turned out that the first one was said to be full, but it turned out there were available and my room and the children were not far apart, only between 3 rooms. It turns out that being a visitor has to be tough and firm so we can get what is rightfully ours... But honestly, the receptionist was also helpful so at least it didn't make me disappointed for a long time 😁. Fully recommended for visitors who want to stay here because of the close access for vacations while in KL and want to visit tourist attractions.
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Imelda M. S.
icon-Leisure
Leisure
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8.5
/10
Reviewed 1 week(s) ago
This is my second stay here, as I also stayed here two months prior to my trip to KL. It's closer to shopping, as it's near the souvenir market, and the train line is also close, so I prefer it. They also let me store my luggage, as I was going on to Penang and returning in three days, so I left my other luggage at the hotel free of charge. Thank you.
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hesti h. r. p.
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icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
The staff reception was very fast and provided a 5-star experience. The place is opposite Chinatown, with a 7-Eleven nearby. However, it might need maintenance. The bathroom was not clean enough.
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samin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Location with culinary and transportation center.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The location is close to the culinary center and bus/LRT station.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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ERIKAWATI
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
A strategically located hotel, but the entrance is from the side, as it's located on the 5th floor of a cluster of shophouses. Overall, it's very good.
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2 people find it helpful
V***o
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Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Spacious and tidy room, well soundproof. My feedback is, they can put a big/long mirror in the room, as some people need it. And an additional table or change it into a long table at least.
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z***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Everything is okay, the room is clean, the staff is friendly, what I like most is that there is no deposit required, free refill of drinking water, and there is an iron too.
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3 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 9 week(s) ago
In front of Petaling Gate. But the bathroom smells like urine.
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2 people find it helpful
N***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The location is comfortable and strategic, close to everything, with plenty of food and walking distance to Pasar Seni and Petaling Street. The room was clean and tidy, but the Malay male receptionist upon check-in was unfriendly, uninformative, and unhelpful.
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N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The location is strategic, easy to get everywhere, and close to Sevel and the MRT. The rooms are clean. However, the Malay male receptionist who usually works before check-in is unfriendly and uninformative.
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2 people find it helpful
N***n
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9.4
/10
Reviewed 11 week(s) ago
It's very convenient because it's right next to Chinatown.
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Accommodation's Reply
16 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes ACES Kuala Lumpur
W***d
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
There was an Indian female receptionist who was very friendly and helpful at check-in and when I asked to change rooms to be closer to each other for two rooms.
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1 people find it helpful
Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our receptionist made a positive impression during your stay and that she was friendly and helpful throughout your check-in process. We are especially pleased to know that she was able to assist with your request to have the two rooms closer to each other, helping to make your stay more convenient and comfortable. Your kind words will certainly be shared with our team as encouragement to continue delivering warm and attentive service. We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay. Warm regards, Management Team ACES Hotel Kuala Lumpur
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff was friendly and responsive. Check-in and check-out were quick and straightforward. The rooms were always kept tidy. Overall, everything was fine. I'll definitely be back again, as long as the prices don't go up, hehehe.
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1 people find it helpful
Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for sharing your kind feedback with us. We are delighted to hear that you found our staff friendly and responsive, and that your check-in and check-out experience was quick and seamless. It is also wonderful to know that you appreciated the cleanliness and tidiness of our rooms. We truly appreciate your continued support and are especially happy to hear that you plan to return. We will certainly do our best to continue providing great value and a comfortable stay for all our guests. We look forward to welcoming you back again soon — hopefully with prices that still make you smile! 😊 Warm regards, Management Team ACES Hotel Kuala Lumpur
S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The hotel is quite nice and reasonably priced, close to Petaling Street, Pasar Seni, and plenty of dining options. However, the lobby is quite far away, requiring stairs, and not suitable for children or the disabled. It's a real hassle.
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1 people find it helpful
Accommodation's Reply
28 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you found the hotel nice, reasonably priced, and conveniently located near popular attractions and dining options. At the same time, we sincerely apologize for the inconvenience caused regarding the lobby access. We understand your concerns about the stairs and accessibility, especially for families with children and guests with mobility challenges. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously look for ways to improve our guest experience. We appreciate your comments and hope to have the opportunity to welcome you again for a better stay in the future. Warm regards, Management Team ACES Hotel Kuala Lumpur
h***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Comfy and clean. The staff are friendly and responsive. Near 7-Eleven, fast food, and many food options. The security guard is nice and responsive, making it feel very safe.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you found the hotel comfortable and clean, and that our friendly and responsive team made your stay enjoyable. We are also pleased that you appreciated our convenient location with many nearby dining options, as well as the attentiveness of our security team in ensuring a safe and comfortable environment for our guests. Your kind words truly motivate us, and we look forward to welcoming you back for another pleasant stay at ANSA Hotel Kuala Lumpur. Warm regards, The Management ACES Hotel Kuala Lumpur
Fanny B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
Good enough stay, room was clean and hot water running.
1 people find it helpful
Accommodation's Reply
26 May 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
auliya p. a.
icon-Leisure
Leisure
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10.0
/10
Reviewed 13 week(s) ago
Staying at Aces Hotel is very exciting because just a short walk away we are already at Petaling Street.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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Lobby 4 ACES Hotel Kuala Lumpur

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Overall Ratings & Reviews ACES Hotel Kuala Lumpur

Traveloka (368)
Other sources (47)
8.9
Very Good
From 368 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

9.2

Service and Facilites

8.8

People often mention about ACES Hotel Kuala Lumpur
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Room Space (72)
Surroundings (71)
Distance to City Center (70)
Accessibility (68)
Staff Friendliness (66)
Bedroom (63)
Bathroom (60)
Ambiance (58)
Wifi (56)
Hotel Area (48)
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Traveler Reviews ACES Hotel Kuala Lumpur

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40
Customer reviews
D***n
icon-Medical
Medical
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 day(s) ago
A fire broke out on August 10, 2026, at 2:00 PM. There was no receptionist on standby in the lobby, and the warnings weren't fully understood. I felt uneasy and worried.
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1 people find it helpful
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Imelda M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
It's good and recommended for those on holiday and want to shop for souvenirs because the access is only on foot, close and you're there.
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Imelda M. S.
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Leisure
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8.5
/10
Reviewed 1 week(s) ago
Three days before my stay, I had already stayed here for 1 night. Coincidentally, I was going to Penang for medical treatment, so I stayed here again when I returned. This was my 3rd stay here and I was a bit disappointed because at check-in I booked 2 rooms because I brought children. Well, I was given a room far from the children, then some of the facilities were broken. So I asked for a change because I paid, so I have the right to use what I paid for. But it was very complicated, I waited almost 2 hours to get a room. And it turned out that the first one was said to be full, but it turned out there were available and my room and the children were not far apart, only between 3 rooms. It turns out that being a visitor has to be tough and firm so we can get what is rightfully ours... But honestly, the receptionist was also helpful so at least it didn't make me disappointed for a long time 😁. Fully recommended for visitors who want to stay here because of the close access for vacations while in KL and want to visit tourist attractions.
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Imelda M. S.
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Leisure
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8.5
/10
Reviewed 1 week(s) ago
This is my second stay here, as I also stayed here two months prior to my trip to KL. It's closer to shopping, as it's near the souvenir market, and the train line is also close, so I prefer it. They also let me store my luggage, as I was going on to Penang and returning in three days, so I left my other luggage at the hotel free of charge. Thank you.
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hesti h. r. p.
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Transit
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
The staff reception was very fast and provided a 5-star experience. The place is opposite Chinatown, with a 7-Eleven nearby. However, it might need maintenance. The bathroom was not clean enough.
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samin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Location with culinary and transportation center.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The location is close to the culinary center and bus/LRT station.
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Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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ERIKAWATI
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
A strategically located hotel, but the entrance is from the side, as it's located on the 5th floor of a cluster of shophouses. Overall, it's very good.
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2 people find it helpful
V***o
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Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Spacious and tidy room, well soundproof. My feedback is, they can put a big/long mirror in the room, as some people need it. And an additional table or change it into a long table at least.
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z***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Everything is okay, the room is clean, the staff is friendly, what I like most is that there is no deposit required, free refill of drinking water, and there is an iron too.
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3 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 9 week(s) ago
In front of Petaling Gate. But the bathroom smells like urine.
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2 people find it helpful
N***h
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The location is comfortable and strategic, close to everything, with plenty of food and walking distance to Pasar Seni and Petaling Street. The room was clean and tidy, but the Malay male receptionist upon check-in was unfriendly, uninformative, and unhelpful.
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N***h
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Leisure
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9.1
/10
Reviewed 10 week(s) ago
The location is strategic, easy to get everywhere, and close to Sevel and the MRT. The rooms are clean. However, the Malay male receptionist who usually works before check-in is unfriendly and uninformative.
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2 people find it helpful
N***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
It's very convenient because it's right next to Chinatown.
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Accommodation's Reply
16 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes ACES Kuala Lumpur
W***d
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
There was an Indian female receptionist who was very friendly and helpful at check-in and when I asked to change rooms to be closer to each other for two rooms.
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1 people find it helpful
Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our receptionist made a positive impression during your stay and that she was friendly and helpful throughout your check-in process. We are especially pleased to know that she was able to assist with your request to have the two rooms closer to each other, helping to make your stay more convenient and comfortable. Your kind words will certainly be shared with our team as encouragement to continue delivering warm and attentive service. We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay. Warm regards, Management Team ACES Hotel Kuala Lumpur
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff was friendly and responsive. Check-in and check-out were quick and straightforward. The rooms were always kept tidy. Overall, everything was fine. I'll definitely be back again, as long as the prices don't go up, hehehe.
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for sharing your kind feedback with us. We are delighted to hear that you found our staff friendly and responsive, and that your check-in and check-out experience was quick and seamless. It is also wonderful to know that you appreciated the cleanliness and tidiness of our rooms. We truly appreciate your continued support and are especially happy to hear that you plan to return. We will certainly do our best to continue providing great value and a comfortable stay for all our guests. We look forward to welcoming you back again soon — hopefully with prices that still make you smile! 😊 Warm regards, Management Team ACES Hotel Kuala Lumpur
S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The hotel is quite nice and reasonably priced, close to Petaling Street, Pasar Seni, and plenty of dining options. However, the lobby is quite far away, requiring stairs, and not suitable for children or the disabled. It's a real hassle.
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1 people find it helpful
Accommodation's Reply
28 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you found the hotel nice, reasonably priced, and conveniently located near popular attractions and dining options. At the same time, we sincerely apologize for the inconvenience caused regarding the lobby access. We understand your concerns about the stairs and accessibility, especially for families with children and guests with mobility challenges. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously look for ways to improve our guest experience. We appreciate your comments and hope to have the opportunity to welcome you again for a better stay in the future. Warm regards, Management Team ACES Hotel Kuala Lumpur
h***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Comfy and clean. The staff are friendly and responsive. Near 7-Eleven, fast food, and many food options. The security guard is nice and responsive, making it feel very safe.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you found the hotel comfortable and clean, and that our friendly and responsive team made your stay enjoyable. We are also pleased that you appreciated our convenient location with many nearby dining options, as well as the attentiveness of our security team in ensuring a safe and comfortable environment for our guests. Your kind words truly motivate us, and we look forward to welcoming you back for another pleasant stay at ANSA Hotel Kuala Lumpur. Warm regards, The Management ACES Hotel Kuala Lumpur
Fanny B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
Good enough stay, room was clean and hot water running.
1 people find it helpful
Accommodation's Reply
26 May 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
auliya p. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Staying at Aces Hotel is very exciting because just a short walk away we are already at Petaling Street.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
Number of reviews per page
20
40