PARKROYAL COLLECTION Kuala Lumpur

Hotels
8.6
/10
Very Good
830 reviews

What Guests Say About Their Stay

E***e
8.8
/ 10
Staff were all super friendly and accommodating. Since our room was free, we got the chance to check in a few hours earlier, which was great. The location of the hotel was also great as it was close to large malls, making it a convenient place to stay when on a short trip in KL. The room was clean and provided all the needed amenities. Overall, it was a very comfortable place to stay and my family and I would definitely revisit.
O***g
10.0
/ 10
Best location and really good service from staff. The entrance to the car park is not too obvious, so good to slow down before reaching. The breakfast buffet is amazing. Really worth it to have breakfast there. The swimming pool is also awesome for the kids.
V***a
10.0
/ 10
I have a pleasant stay at Parkroyal Collection. Definitely looking forward to stay there again next time.
Lina T.
10.0
/ 10
Very good location, big malls in walking distance! The room is so clean and spacious, definitely will be back!
N***r
9.4
/ 10
My first time using app to book my first time stay at Parkroyal Kuala Lumpur. It was a very pleasant stay for me, my husband, and my 2 children. The room is clean and comfortable. Managed to get early check-in upon reaching. It's also nearby walking distance places like Pavilion, Lot 10, Sungei Wang, and Berjaya Times Square.
In the Area
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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
PARKROYAL COLLECTION Kuala Lumpur is a hotel in a good neighborhood, which is located at Bukit Bintang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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PARKROYAL COLLECTION Kuala Lumpur Address: Map & Location

Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
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Lobby PARKROYAL COLLECTION Kuala Lumpur
Exterior 2 PARKROYAL COLLECTION Kuala Lumpur

Discover More About PARKROYAL COLLECTION Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur Rates per Night

Planning a trip and wondering about hotel rates? Finding the best hotel prices for your stay at PARKROYAL COLLECTION Kuala Lumpur is easy. Room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best PARKROYAL COLLECTION Kuala Lumpur hotel rates?

PARKROYAL COLLECTION Kuala Lumpur Location & Address

Wondering where to find PARKROYAL COLLECTION Kuala Lumpur? PARKROYAL COLLECTION Kuala Lumpur is located at Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250. It's situated in the Bukit Bintang area of Kuala Lumpur, known for its vibrant nightlife and shopping. The hotel is approximately 2 km from the city center.

How to go to PARKROYAL COLLECTION Kuala Lumpur from Airport

Getting to PARKROYAL COLLECTION Kuala Lumpur from the airport is straightforward. Several options are available to suit your budget and preferences. Here's how you can get there:

  • Taxi (most direct): Taxis are readily available at Kuala Lumpur International Airport (KUL). The ride takes approximately 45-60 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services like Grab are available at the airport. This is a convenient option, and the ride takes about the same time as a taxi.
  • KLIA Ekspres Train + Ride Hailing/Taxi (most affordable): Take the KLIA Ekspres train from the airport to KL Sentral station. From KL Sentral, you can take a ride-hailing service or taxi to the hotel. This option takes about 1 hour and 15 minutes.

Tips: For the most convenient route, consider a taxi or ride-hailing service directly from the airport. If you're on a budget, the KLIA Ekspres train followed by a ride-hailing service is a great choice.

PARKROYAL COLLECTION Kuala Lumpur Reviews & Summary

Want to know what other guests think about PARKROYAL COLLECTION Kuala Lumpur? Hotel reviews often highlight the hotel's excellent service and prime location. Guests frequently praise the comfortable rooms and the variety of amenities available. The hotel is known for its stunning architecture and lush, green spaces, offering a unique experience.

One guest raved, "The hotel was fantastic! The staff was incredibly friendly, and the location was perfect for exploring the city. I would definitely stay here again!"

PARKROYAL COLLECTION Kuala Lumpur Room Types Available

Looking for the perfect room at PARKROYAL COLLECTION Kuala Lumpur? The hotel offers a variety of room types to suit different needs and preferences. Here's a look at the categories of hotel rooms available:

  • Deluxe Room: Comfortable and well-appointed, with city views.
  • Premier Room: Offers more space and often includes a seating area.
  • Collection Club Room: Provides access to the Collection Club Lounge with exclusive benefits.
  • Suite: Spacious suites with separate living areas and premium amenities.
  • Family Room: Designed to accommodate families with extra space and beds.

Please note: Smoking and non-smoking rooms are available. Some rooms may include bathtubs. Pet-friendly options are not available.

Hotel Facilities in PARKROYAL COLLECTION Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur offers a range of hotel amenities to enhance your stay. From relaxation to recreation, there's something for everyone. Here's a list of the hotel facilities:

  • Outdoor Swimming Pool: Perfect for a refreshing dip. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Centre: Equipped with modern exercise equipment. Open 24 hours.
  • St. Gregory Spa: Offers a variety of treatments and massages. Open daily from 10:00 AM to 10:00 PM.
  • Meeting Rooms: Available for business events and conferences.
  • Business Centre: Provides essential services for business travelers.

Hotel Buffet or Restaurant/Cafe in PARKROYAL COLLECTION Kuala Lumpur

Dining at PARKROYAL COLLECTION Kuala Lumpur is a treat, with several options to satisfy your cravings. Whether you're looking for a buffet or a casual cafe, you'll find something to enjoy. Here's a look at the hotel's dining options:

  • Thyme: Offers a buffet with a wide selection of international and local dishes. Price per person: Approximately $30 USD. Open daily from 6:30 AM to 10:30 PM.
  • The Botanist: A stylish restaurant serving modern cuisine.
  • Peel Street: A cafe offering light meals, snacks, and beverages.

PARKROYAL COLLECTION Kuala Lumpur Airport pickups and How to Book

Need a convenient airport transfer? PARKROYAL COLLECTION Kuala Lumpur offers airport pick-up services to make your arrival and departure seamless. Here's how to book:

The hotel provides airport transfer services. To arrange a pick-up, contact the hotel at least 24 hours in advance. You can usually book this service during the booking process or by contacting the hotel directly.

Nearby MRT Station & Bus Stops

Getting around Kuala Lumpur from PARKROYAL COLLECTION Kuala Lumpur is easy with nearby public transport options. Here's a guide to the nearest MRT stations and bus stops:

  • Bukit Bintang MRT Station: Approximately 500 meters away.
  • Imbi Monorail Station: Approximately 700 meters away.
  • Bus Stops: Several bus stops are located within walking distance.

You can use a Touch 'n Go card for easy payment on public transport. These cards are available for purchase at most MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near PARKROYAL COLLECTION Kuala Lumpur? There are plenty of family-friendly attractions nearby. Here are some great options:

  • Petronas Twin Towers: Iconic skyscrapers offering stunning views. Distance: 2 km. Entry Price: Approximately $20 USD.
  • KLCC Park: A beautiful park with a playground and splash pool. Distance: 2 km. Entry Price: Free.
  • Aquaria KLCC: An underwater aquarium with diverse marine life. Distance: 2 km. Entry Price: Approximately $25 USD.
  • Berjaya Times Square Theme Park: An indoor theme park with rides and attractions. Distance: 1 km. Entry Price: Approximately $30 USD.
  • Pavilion Kuala Lumpur: A premier shopping mall with a variety of shops and dining options. Distance: 500 m. Entry Price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near PARKROYAL COLLECTION Kuala Lumpur (Bukit Bintang)

Exploring the local food scene near PARKROYAL COLLECTION Kuala Lumpur is a must. Here are some great dining options:

  • Cafes/ Restaurants:
    • Lot 10 Hutong: A food court featuring a variety of local dishes.
    • Feeka Coffee Roasters: A popular cafe known for its coffee and pastries.
    • VCR: A cafe offering specialty coffee and brunch options.
  • Local Streetfood:
    • Hainanese Chicken Rice: A classic Malaysian dish.
    • Laksa: A spicy noodle soup.
    • Kaya Toast: A traditional breakfast dish with coconut jam.
    • Satay: Grilled meat skewers with peanut sauce.
    • Nasi Lemak: Coconut rice with various accompaniments.

Shopping places near PARKROYAL COLLECTION Kuala Lumpur (Bukit Bintang)

Shopaholics, rejoice! There are plenty of shopping places near PARKROYAL COLLECTION Kuala Lumpur. Here are some options:

  • Pavilion Kuala Lumpur: A luxury shopping mall with a wide range of brands.
  • Fahrenheit88: A modern shopping mall with various retail outlets.
  • Sungei Wang Plaza: A shopping mall with a mix of local and international brands.

Other Places to Stay Near PARKROYAL COLLECTION Kuala Lumpur

Looking for alternative accommodations near PARKROYAL COLLECTION Kuala Lumpur? Here are some options:

  • Luxury/5–6 Star Hotels Nearby:
    • The Ritz-Carlton, Kuala Lumpur
    • JW Marriott Hotel Kuala Lumpur
    • Banyan Tree Kuala Lumpur
  • Four-Star Hotels Nearby:
    • Hotel Stripes Kuala Lumpur, Autograph Collection
    • Impiana KLCC Hotel
    • The Westin Kuala Lumpur
  • Three-Star Hotels Nearby:
    • Hotel Boss
    • Federal Hotel Kuala Lumpur
    • Swiss Garden Hotel Bukit Bintang Kuala Lumpur

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Booking

Ready to book your stay at PARKROYAL COLLECTION Kuala Lumpur? Check hotel availability and make your reservations easily. Traveloka offers a seamless booking experience, ensuring you get the best deals and a hassle-free process. Book your room today through Traveloka and enjoy your stay!

All facilities in PARKROYAL COLLECTION Kuala Lumpur

Bar, Cafe and Lounge PARKROYAL COLLECTION Kuala Lumpur
Bar, Cafe and Lounge
Swimming Pool PARKROYAL COLLECTION Kuala Lumpur
Swimming Pool
Fitness Center PARKROYAL COLLECTION Kuala Lumpur
Fitness Center
Functional Hall PARKROYAL COLLECTION Kuala Lumpur
Functional Hall
Common Space PARKROYAL COLLECTION Kuala Lumpur
Common Space

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Gala dinner
  • Gluten-free meals
  • Poolside bar
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Smoke-free

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Braille or raised signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Things to Do

  • Beach towel
  • Fitness center
  • Massage
  • Outdoor saltwater pool
  • Pool cabanas
  • Pool sun loungers
  • Spa
  • Hot tub
  • Sun loungers

Transportation

  • Airport transfer
  • Parking with surcharge
  • Limo or town car service
  • Shopping center shuttle
  • Shopping center shuttle (surcharge)
  • Valet parking
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Bathrobe
  • Cable TV
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • CRIBS

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in PARKROYAL COLLECTION Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. Please bring the required documents in hard copy.

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at PARKROYAL COLLECTION Kuala Lumpur
527
Number of floors in PARKROYAL COLLECTION Kuala Lumpur
21
Another facilities in PARKROYAL COLLECTION Kuala Lumpur
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in PARKROYAL COLLECTION Kuala Lumpur

What are available facilities at PARKROYAL COLLECTION Kuala Lumpur?
There are top facilites at PARKROYAL COLLECTION Kuala Lumpur such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at PARKROYAL COLLECTION Kuala Lumpur?
Check-in time at PARKROYAL COLLECTION Kuala Lumpur is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does PARKROYAL COLLECTION Kuala Lumpur provide breakfast?
Yes, PARKROYAL COLLECTION Kuala Lumpur provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of PARKROYAL COLLECTION Kuala Lumpur?
PARKROYAL COLLECTION Kuala Lumpur is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does PARKROYAL COLLECTION Kuala Lumpur have?
PARKROYAL COLLECTION Kuala Lumpur has 21 floors.
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More Reviews from Other Guests in PARKROYAL COLLECTION Kuala Lumpur

8.6
Very Good
From 683 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews PARKROYAL COLLECTION Kuala Lumpur

Number of reviews per page
20
40
Top reviews
NG
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

like - convenient, near shopping area, staff are helpful don't like - nil
Maxine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stay was 5 star
Bernard
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

It’s an amazing experience, I’m there for my birthday. And they bothered to gift a chocolate cake as well as decorating the room for my bday. My wife requested if hotel can do anything for me. And they did with flying colors! It does make me feel special at no extra cost. It means something to me as I stay here often.
Annette
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff are wonderful and helpful
Verified traveler
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful escape stay with sensational staff throughout the facility. We love the pool deck and the collection club staff and facilities Great location to explore KL by foot and the trains
Hwan Chin
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Location is convenient, 6 minutes walk from drop off point of coach ride. Near shopping malls like Lot 10, Pavilion, and eateries and restaurants. Service staff are friendly and helpful. I love the buffet breakfast, great spread!
Yvonne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel is centrally located: walking distance to both high end and affordable shopping from Seven 11 to Channel. About 2 minutes walk to Times Square which mimics the hustle and bustle of NYC (As a New Yorker, I felt at home ). I often went out at 1am to grab snacks or food, and I felt safe. Area was clean
Jennifer
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The stay started off wonderfully well with a lovely welcome for our Silver Anniversary stay. Club lounge was perfect and the staff there initially very attentive. The room was clean and well appointed. Sadly we had constant door slamming throughout the stay, the day we attended the pool, the bar staff failed to show up on time and we could not order beverages not food. Staff in the lounge were clearly overwhelmed with volume and we were quite frankly ignored. Ricky however was superb. Unescorted children in the lounge were not a welcome sight. Our last morning on check out we sat and waited and waited and waited…. No staff. And when I asked the catering crew for assistance we were ignored. A real disappointment to what was such a special visit for us. I’ll feed back directly to the hotel.
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Ted
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location. Very friendly staff special thanks to hardworking housekeeping staff Malik and F & B Manager Nicholas Betok who greets guests at breakfast buffet with his smile and friendly chat. Buffet has wide selection of local and international cuisines.
Biletsky
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff are very friendly and accommodating. Room is clean, comfortable and comes with lots of amenities.
Chiew Wah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Location is good. But crossing roads are not safe. Drivers don't always follow traffic lights. Internet in room is ok.But watching Netflix on TV is a pain.Always freezes and lose signal.
Adam
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is not a five star hotel. It has a very nice foyer, but the rooms leave a large amount of room for improvement. The beds are rock hard, like sleeping on the floor, now this is common n SE Asia, however, a five star property shold cater to all guests, having pillow tops for the beds woud go a long way to make the stay and sleeping enjoyable, these can be added or removed at the request of guests, not too much to ask for the price that is paid. The inernet was average and the televisions almost unwatchable due to poor signal and the voices not synching with the screen, again for a five star property these things should work.The lighting in the bathroom area is terrible. The lighting i so bad that the only place where you can actually see your face properly in the mirror is to use the mirror above the toilet, I don't know how women use the bathroom mirror for makeup, I had a hard enough time shaving and brushing my hair. On a positive, the pool and gym area are nice. Overall, an average stay, to be honest, there are better hotels for cheaper in the area. A disappointing stay for the high price.
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RONI
icon-Business
Business
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

First, the bad news : 1. Check in experience was bad. Chaos. People keep cutting you off because there is no system for queueing 2. The hallway on the 19th floor smell like a full blooded construction zone, very strong paint odor. It appears very clean, though 3. No water in the shower. Need to call someone engineering/maintenence to help pull the water plug, which is unnecessary in the first place as the shower area only has a single hand shower 4. The maintenance staff only arrive after 2 calls and 30 minutes later 5. The wall panel/partition between the bed and the lavatory area keeps vibrating whenever my next door neighbor flushes his/her toilet. This is my biggest gripe as the vibration keeps waking me up from my sleep 6. The smart TV sometimes has problem with its Chromecast function. It connects to my advice with minimal trouble but then the screen would either go blank or turn into a screen saver mode The good news : 1. Newly renovated, with nice and inviting lobby bar 2. Room was clean, bed comfy and linens spotless. Plenty of pillows too which is a big plus point 3. The hotel advertised my room as King Deluxe, however the bed was very narrow. Struggle to call it a Queen at best 4. Room has a special filtered, potable water tap, a very nice and concrete green initiative 5. Hotel has a nice fitness facility and a good size pool on the sixth floor
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Andrew
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very central lovely and clean rooms
Gary
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lovely
JITEN
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

One of the best hotels we had stayed during our trip to Malaysia. Would definitely rest stay at this location again on a visit and would recommend to the entire family and friends. Thank you to the amazing staff and all the other services provided by the staff.
Rosario
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very friendly and welcoming. Great place to stay.
Ellen Mary
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great hotel. but can be very noisy especially. evenings eg doors being slammed, shouting / singing , children running around in the early hours.
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location for shops and eating out
Najmen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Best hotel in KL. Will be staying here again
Number of reviews per page
20
40

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Restaurant 4 PARKROYAL COLLECTION Kuala Lumpur

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 683 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews PARKROYAL COLLECTION Kuala Lumpur

Number of reviews per page
20
40
Top reviews
NG
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

like - convenient, near shopping area, staff are helpful don't like - nil
Maxine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stay was 5 star
Bernard
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

It’s an amazing experience, I’m there for my birthday. And they bothered to gift a chocolate cake as well as decorating the room for my bday. My wife requested if hotel can do anything for me. And they did with flying colors! It does make me feel special at no extra cost. It means something to me as I stay here often.
Annette
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff are wonderful and helpful
Verified traveler
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful escape stay with sensational staff throughout the facility. We love the pool deck and the collection club staff and facilities Great location to explore KL by foot and the trains
Hwan Chin
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Location is convenient, 6 minutes walk from drop off point of coach ride. Near shopping malls like Lot 10, Pavilion, and eateries and restaurants. Service staff are friendly and helpful. I love the buffet breakfast, great spread!
Yvonne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel is centrally located: walking distance to both high end and affordable shopping from Seven 11 to Channel. About 2 minutes walk to Times Square which mimics the hustle and bustle of NYC (As a New Yorker, I felt at home ). I often went out at 1am to grab snacks or food, and I felt safe. Area was clean
Jennifer
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The stay started off wonderfully well with a lovely welcome for our Silver Anniversary stay. Club lounge was perfect and the staff there initially very attentive. The room was clean and well appointed. Sadly we had constant door slamming throughout the stay, the day we attended the pool, the bar staff failed to show up on time and we could not order beverages not food. Staff in the lounge were clearly overwhelmed with volume and we were quite frankly ignored. Ricky however was superb. Unescorted children in the lounge were not a welcome sight. Our last morning on check out we sat and waited and waited and waited…. No staff. And when I asked the catering crew for assistance we were ignored. A real disappointment to what was such a special visit for us. I’ll feed back directly to the hotel.
Read More
Ted
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location. Very friendly staff special thanks to hardworking housekeeping staff Malik and F & B Manager Nicholas Betok who greets guests at breakfast buffet with his smile and friendly chat. Buffet has wide selection of local and international cuisines.
Biletsky
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff are very friendly and accommodating. Room is clean, comfortable and comes with lots of amenities.
Chiew Wah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Location is good. But crossing roads are not safe. Drivers don't always follow traffic lights. Internet in room is ok.But watching Netflix on TV is a pain.Always freezes and lose signal.
Adam
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is not a five star hotel. It has a very nice foyer, but the rooms leave a large amount of room for improvement. The beds are rock hard, like sleeping on the floor, now this is common n SE Asia, however, a five star property shold cater to all guests, having pillow tops for the beds woud go a long way to make the stay and sleeping enjoyable, these can be added or removed at the request of guests, not too much to ask for the price that is paid. The inernet was average and the televisions almost unwatchable due to poor signal and the voices not synching with the screen, again for a five star property these things should work.The lighting in the bathroom area is terrible. The lighting i so bad that the only place where you can actually see your face properly in the mirror is to use the mirror above the toilet, I don't know how women use the bathroom mirror for makeup, I had a hard enough time shaving and brushing my hair. On a positive, the pool and gym area are nice. Overall, an average stay, to be honest, there are better hotels for cheaper in the area. A disappointing stay for the high price.
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RONI
icon-Business
Business
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

First, the bad news : 1. Check in experience was bad. Chaos. People keep cutting you off because there is no system for queueing 2. The hallway on the 19th floor smell like a full blooded construction zone, very strong paint odor. It appears very clean, though 3. No water in the shower. Need to call someone engineering/maintenence to help pull the water plug, which is unnecessary in the first place as the shower area only has a single hand shower 4. The maintenance staff only arrive after 2 calls and 30 minutes later 5. The wall panel/partition between the bed and the lavatory area keeps vibrating whenever my next door neighbor flushes his/her toilet. This is my biggest gripe as the vibration keeps waking me up from my sleep 6. The smart TV sometimes has problem with its Chromecast function. It connects to my advice with minimal trouble but then the screen would either go blank or turn into a screen saver mode The good news : 1. Newly renovated, with nice and inviting lobby bar 2. Room was clean, bed comfy and linens spotless. Plenty of pillows too which is a big plus point 3. The hotel advertised my room as King Deluxe, however the bed was very narrow. Struggle to call it a Queen at best 4. Room has a special filtered, potable water tap, a very nice and concrete green initiative 5. Hotel has a nice fitness facility and a good size pool on the sixth floor
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Andrew
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very central lovely and clean rooms
Gary
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lovely
JITEN
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

One of the best hotels we had stayed during our trip to Malaysia. Would definitely rest stay at this location again on a visit and would recommend to the entire family and friends. Thank you to the amazing staff and all the other services provided by the staff.
Rosario
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very friendly and welcoming. Great place to stay.
Ellen Mary
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great hotel. but can be very noisy especially. evenings eg doors being slammed, shouting / singing , children running around in the early hours.
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location for shops and eating out
Najmen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Best hotel in KL. Will be staying here again
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