Kempinski Hotel Cancún

Resorts
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9.4
/10
Exceptional
903 reviews

What Guests Say About Their Stay

Kritika

10.0
/ 10
Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.

Shahd

10.0
/ 10
The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.

Nathalie

10.0
/ 10
I've been returning to the Kempinski Cancún for years, and it continues to exceed expectations every single time. The staff are truly exceptional, warm, attentive, and genuinely helpful throughout the stay. The level of service across the board is what keeps me coming back. The rooms are spotlessly clean and beautifully maintained, reflecting the high standards you'd expect from the Kempinski brand. Breakfast was a highlight with great variety, excellent quality, and a wonderful way to start each day. If you're looking for a property where the team goes above and beyond and every detail is taken care of, this is it. A consistently outstanding experience.
In the Area
See Map
Retorno del Rey No. 36, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
note: resort was previously named Kempinski Hotel Cancun Kempinski Hotel Cancún is a resort is located at Cancun. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Cancún

Retorno del Rey No. 36, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Kempinski Hotel Cancún
Lobby 2 Kempinski Hotel Cancún

Discover More About Kempinski Hotel Cancún

note: resort was previously named Kempinski Hotel Cancun

Location


Kempinski Hotel Cancún is a resort is located at Cancun.

About Kempinski Hotel Cancún

From business event to corporate gathering, Kempinski Hotel Cancún provides complete services and facilities that you and your colleagues need.

Are you a shopaholic? Staying at Kempinski Hotel Cancún will surely spoil you for numerous shopping centers nearby.

Kempinski Hotel Cancún is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Have fun with various entertaining facilities for you and the whole family at Kempinski Hotel Cancún, a wonderful accommodation for your family holiday.

Not only located within easy reach of various places of interests for your adventure, but staying at Kempinski Hotel Cancún will also give you a pleasant stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Kempinski Hotel Cancún is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at Kempinski Hotel Cancún.

All facilities in Kempinski Hotel Cancún

Bar, Cafe and Lounge Kempinski Hotel Cancún
Bar, Cafe and Lounge
Swimming Pool Kempinski Hotel Cancún
Swimming Pool
Entertainment Facility Kempinski Hotel Cancún
Entertainment Facility
Fitness Center Kempinski Hotel Cancún
Fitness Center
Functional Hall Kempinski Hotel Cancún
Functional Hall

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • TV lounge
  • Garden
  • Beach towel
  • Picnic area
  • Shops
  • Beach umbrella
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Accessibilty

  • Accessible parking
  • Accessibility equipment
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Smoke-free area
  • Safety deposit box

General

  • Banquet
  • Ballroom
  • Reception hall
  • Terrace

Business Facilities

  • Conference center
  • Meeting rooms
  • Conference rooms
  • Computer station

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Sports and Recreations

  • Fitness center
  • Canoeing
  • Tennis court

Family-friendly Facilities

  • Children club (surcharge)
  • Kids club

Transportation

  • Limited parking
  • Limo or town car service

Food and Drinks

  • Poolside bar
  • Breakfast

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Kempinski Hotel Cancún

Important Note
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Guests can access their rooms with a mobile device.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), No cribs (infant beds) available, On bay, By ocean, EarthCheck, Car recommended

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Cancún
363
Number of floors in Kempinski Hotel Cancún
9
Another facilities in Kempinski Hotel Cancún
Romantic proposal packages, Outdoor pool, TV lounge, Garden, Beach towel

Frequently asked question in Kempinski Hotel Cancún

What are available facilities at Kempinski Hotel Cancún?
There are top facilites at Kempinski Hotel Cancún such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kempinski Hotel Cancún?
The standard check-in time at Kempinski Hotel Cancún is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Cancún provide breakfast?
Yes, Kempinski Hotel Cancún provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kempinski Hotel Cancún?
Kempinski Hotel Cancún is a 5.0-star hotel.
How many floors does Kempinski Hotel Cancún have?
Kempinski Hotel Cancún has 9 floors.
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More Reviews from Other Guests in Kempinski Hotel Cancún

9.4
Exceptional
From 903 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Cancún

Number of reviews per page
20
40
Top reviews
Kritika
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.
Read More
Shahd
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.
Nathalie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I've been returning to the Kempinski Cancún for years, and it continues to exceed expectations every single time. The staff are truly exceptional, warm, attentive, and genuinely helpful throughout the stay. The level of service across the board is what keeps me coming back. The rooms are spotlessly clean and beautifully maintained, reflecting the high standards you'd expect from the Kempinski brand. Breakfast was a highlight with great variety, excellent quality, and a wonderful way to start each day. If you're looking for a property where the team goes above and beyond and every detail is taken care of, this is it. A consistently outstanding experience.
Read More
Jeffrey
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fantastic hotel from top to bottom.
ADRIANA
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Old environment and not special
chris
icon-
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I would recommend never to go here
Syed
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Felt very comfortable! Service was outstanding they were very helpful !
Anetta
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

amazing place
Anis
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Cleanliness, staff and food and ambience were perfect. May is not high season so not many people were there. But it was still beautiful.
Julia J
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff, food and drink were great. Love the breakfast buffet, pool, beach and location! Room was clean but outdated, the curtains got some brown stains on and the handles were sticky. For cabana rental, I was asked for sign/pay/sign/pay the entire afternoon, while I was napping. Hope that process could be simplified.
Richard Dean Padula
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Buy far the best high end resort in Cancun. If you want to be pampered and have the best this is the place! The staff is amazing and beyond friendly. The room, food, and service are top notch - they make you feel like you are the only guest there. Thanks for a great vacation!
Chen
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The beach bar serves great food at reasonable price
joanna
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

character
Ayman
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff went above and beyond. Delicious food.
Guv Zayn
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We had a really enjoyable stay overall. The hotel is beautiful, the beach is excellent, and the service across most areas was outstanding. Dining was a highlight. Fantino, The Club Grill, and the beachfront restaurants (Casitas/Caribe Bar & Grill) all delivered excellent food and service. Cesar stood out, and the chef was extremely accommodating with our dietary requirements, which we really appreciated. The spa is also excellent, with great facilities including the cold plunge, jacuzzi, and high-quality massages. Breakfast was good but felt slightly limited in variety. We did have a small issue with one staff member during breakfast, but the service manager, Samuel, handled it very professionally and resolved things quickly. A couple of practical notes: hotel taxis are on the expensive side, though expected. Uber felt safe and reliable. Car rental via the hotel was smooth but slightly premium. Overall, a great stay and we would definitely return.
Read More
sharon
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Muy buen hotel en todos los aspectos
yuliet
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Y y u u
Edward
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.
Dan
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very nice luxury hotel where the staff makes it more enjoyable than you can imagine
Hector
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Okay
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Kempinski Hotel Cancún

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 903 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Cancún

Number of reviews per page
20
40
Top reviews
Kritika
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.
Read More
Shahd
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.
Nathalie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I've been returning to the Kempinski Cancún for years, and it continues to exceed expectations every single time. The staff are truly exceptional, warm, attentive, and genuinely helpful throughout the stay. The level of service across the board is what keeps me coming back. The rooms are spotlessly clean and beautifully maintained, reflecting the high standards you'd expect from the Kempinski brand. Breakfast was a highlight with great variety, excellent quality, and a wonderful way to start each day. If you're looking for a property where the team goes above and beyond and every detail is taken care of, this is it. A consistently outstanding experience.
Read More
Jeffrey
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fantastic hotel from top to bottom.
ADRIANA
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Old environment and not special
chris
icon-
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I would recommend never to go here
Syed
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Felt very comfortable! Service was outstanding they were very helpful !
Anetta
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

amazing place
Anis
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Cleanliness, staff and food and ambience were perfect. May is not high season so not many people were there. But it was still beautiful.
Julia J
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff, food and drink were great. Love the breakfast buffet, pool, beach and location! Room was clean but outdated, the curtains got some brown stains on and the handles were sticky. For cabana rental, I was asked for sign/pay/sign/pay the entire afternoon, while I was napping. Hope that process could be simplified.
Richard Dean Padula
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Buy far the best high end resort in Cancun. If you want to be pampered and have the best this is the place! The staff is amazing and beyond friendly. The room, food, and service are top notch - they make you feel like you are the only guest there. Thanks for a great vacation!
Chen
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The beach bar serves great food at reasonable price
joanna
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

character
Ayman
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff went above and beyond. Delicious food.
Guv Zayn
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We had a really enjoyable stay overall. The hotel is beautiful, the beach is excellent, and the service across most areas was outstanding. Dining was a highlight. Fantino, The Club Grill, and the beachfront restaurants (Casitas/Caribe Bar & Grill) all delivered excellent food and service. Cesar stood out, and the chef was extremely accommodating with our dietary requirements, which we really appreciated. The spa is also excellent, with great facilities including the cold plunge, jacuzzi, and high-quality massages. Breakfast was good but felt slightly limited in variety. We did have a small issue with one staff member during breakfast, but the service manager, Samuel, handled it very professionally and resolved things quickly. A couple of practical notes: hotel taxis are on the expensive side, though expected. Uber felt safe and reliable. Car rental via the hotel was smooth but slightly premium. Overall, a great stay and we would definitely return.
Read More
sharon
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Muy buen hotel en todos los aspectos
yuliet
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Y y u u
Edward
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.
Dan
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very nice luxury hotel where the staff makes it more enjoyable than you can imagine
Hector
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Okay
Number of reviews per page
20
40