Kempinski Hotel Cancún

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9.4
/10
Exceptional
925 reviews

What Guests Say About Their Stay

luis

10.0
/ 10
The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.

David

10.0
/ 10
Pool service was excellent. Attentive and fast. Restaurants were good and food came out quickly, we did walk across the street to Porfirios as well so nice to have options close to property also.

Kritika

10.0
/ 10
Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.
In the Area
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Retorno del Rey No. 36, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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This accommodation offers:
Outdoor pool
Canoeing
Poolside bar
Tennis court
Steam room
Laundry service
Luggage storage
Elevator
Garden
Health club
Fitness center
note: resort was previously named Kempinski Hotel Cancun Kempinski Hotel Cancún is a resort is located at Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Cancún

Retorno del Rey No. 36, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Kempinski Hotel Cancún
Lobby 2 Kempinski Hotel Cancún

Discover More About Kempinski Hotel Cancún

General
Near Luxury Avenue Shopping Mall

Location
Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This beach resort is 1.3 mi (2 km) from La Isla Shopping Mall and 2 mi (3.1 km) from Iberostar Cancun Golf Course.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Ballenas Beach - 0.2 km / 0.1 mi
Nichupté Lagoon - 0.4 km / 0.2 mi
Luxury Avenue Shopping Mall - 0.9 km / 0.6 mi
Kukulcan Plaza Shopping Mall - 1 km / 0.6 mi
Aquaworld - 1.4 km / 0.9 mi
Marlin Beach - 1.5 km / 0.9 mi
Hotel Zone Beaches - 1.5 km / 1 mi
La Isla Shopping Mall - 2.1 km / 1.3 mi
El Sol de Cancun - 2.1 km / 1.3 mi
Oasis Arena - 2.2 km / 1.4 mi
San Miguelito - 2.3 km / 1.4 mi
Yamil Lu'um Archaeological Zone - 2.3 km / 1.5 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2.4 km / 1.5 mi
Maya Museum of Cancun - 2.7 km / 1.7 mi
Iberostar Cancun Golf Course - 2.7 km / 1.7 mi

The preferred airport for Kempinski Hotel Cancún is Cancun Intl. Airport (CUN) - 18.5 km / 11.5 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a health club, and an outdoor tennis court. Additional amenities at this Belle Époque resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This resort has 290625 square feet (27000 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.

Dining
Grab a bite at The Club Grill, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.

Rooms
Make yourself at home in one of the 363 guestrooms featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

All facilities in Kempinski Hotel Cancún

Facility

  • Outdoor pool
  • Canoeing
  • Poolside bar
  • Tennis court
  • Steam room
Swimming Pool Kempinski Hotel Cancún
Swimming Pool
Entertainment Facility Kempinski Hotel Cancún
Entertainment Facility
Fitness Center Kempinski Hotel Cancún
Fitness Center
Functional Hall Kempinski Hotel Cancún
Functional Hall
Common Space Kempinski Hotel Cancún
Common Space

Family-friendly Facilities

  • Children club (surcharge)
  • Kids club

Transportation

  • Limited parking
  • Limo or town car service

Food and Drinks

  • Poolside bar
  • Breakfast

General

  • Banquet
  • Ballroom
  • Reception hall
  • Terrace

Accessibilty

  • Accessible parking
  • Accessibility equipment
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Business Facilities

  • Conference center
  • Meeting rooms
  • Conference rooms
  • Computer station

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Sports and Recreations

  • Fitness center
  • Canoeing
  • Tennis court

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • TV lounge
  • Garden
  • Beach towel
  • Picnic area
  • Shops
  • Beach umbrella
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Pool sun loungers

Connectivity

  • Free WiFi

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Accommodation Policy & General Information in Kempinski Hotel Cancún

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Cancún
363
Number of floors in Kempinski Hotel Cancún
9
Another facilities in Kempinski Hotel Cancún
Children club (surcharge), Kids club, Limited parking, Limo or town car service, Poolside bar

Frequently asked question in Kempinski Hotel Cancún

What is normal check-in & check-out time at Kempinski Hotel Cancún?
The standard check-in time at Kempinski Hotel Cancún is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Cancún provide breakfast?
Yes, Kempinski Hotel Cancún provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kempinski Hotel Cancún
Kempinski Hotel Cancún has a 5.0-star rating.
How many floors does Kempinski Hotel Cancún have?
Kempinski Hotel Cancún has 9.
How many rooms are available at Kempinski Hotel Cancún
Kempinski Hotel Cancún has 363.
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More Reviews from Other Guests in Kempinski Hotel Cancún

9.4
Exceptional
From 925 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

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Traveler Reviews Kempinski Hotel Cancún

Number of reviews per page
20
40
Top reviews
Mauricio
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excelente opción para vacaciones, servicio e instalaciones espectaculares!!
Jessica
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice property with very nice staff.
luis
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.
Homan
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Loved our upgraded suite it had 180 views of the ocean
Andreea I
icon-with Children
with Children
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The hotel seems to have a lot of fame, but it is certainly not worth the exorbitant price per night. The room itself was clean and the staff was extra helpful and kind. The downside, though, is that the pools are very "exposed" to the sun and the shade is almost non-existent. There are umbrellas but they are not too helpful. The beach has some beautiful private areas and we thought we could use them but the staff explained that there was an additional $300 per day for use of two chairs in the shade. That, on top of the $435 per night charge, and the $60 per night resort charge. This place does not feel like a resort at all. It feels like a very bare, very pricey place that no one goes to. I think there were maybe 20 guests total when we went. The pools - which are free- are not "wow" - they are your basic 3-star hotel pools you can find anywhere in and outside of Mexico. For this price I was expecting a much more luxurious experience. Overpriced and not worth it.
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David
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Pool service was excellent. Attentive and fast. Restaurants were good and food came out quickly, we did walk across the street to Porfirios as well so nice to have options close to property also.
Kritika
icon-with Children
with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.
Read More
Shahd
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.
Nathalie
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I've been returning to the Kempinski Cancún for years, and it continues to exceed expectations every single time. The staff are truly exceptional, warm, attentive, and genuinely helpful throughout the stay. The level of service across the board is what keeps me coming back. The rooms are spotlessly clean and beautifully maintained, reflecting the high standards you'd expect from the Kempinski brand. Breakfast was a highlight with great variety, excellent quality, and a wonderful way to start each day. If you're looking for a property where the team goes above and beyond and every detail is taken care of, this is it. A consistently outstanding experience.
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Jeffrey
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Fantastic hotel from top to bottom.
ADRIANA
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Old environment and not special
chris
icon-
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I would recommend never to go here
Syed
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Felt very comfortable! Service was outstanding they were very helpful !
Anetta
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

amazing place
Anis
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Cleanliness, staff and food and ambience were perfect. May is not high season so not many people were there. But it was still beautiful.
Julia J
icon-
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff, food and drink were great. Love the breakfast buffet, pool, beach and location! Room was clean but outdated, the curtains got some brown stains on and the handles were sticky. For cabana rental, I was asked for sign/pay/sign/pay the entire afternoon, while I was napping. Hope that process could be simplified.
Richard Dean Padula
icon-Family
Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Buy far the best high end resort in Cancun. If you want to be pampered and have the best this is the place! The staff is amazing and beyond friendly. The room, food, and service are top notch - they make you feel like you are the only guest there. Thanks for a great vacation!
Chen
icon-Family
Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The beach bar serves great food at reasonable price
joanna
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

character
Ayman
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff went above and beyond. Delicious food.
Number of reviews per page
20
40

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Lobby 4 Kempinski Hotel Cancún

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.