How many rooms are available at Kempinski Hotel Cancún?

Kempinski Hotel Cancún has 363 rooms in total.

Does Kempinski Hotel Cancún provide parking?

Yes, Kempinski Hotel Cancún provides parking. Please confirm details directly with the hotel.

Does Kempinski Hotel Cancún provide airport transfer?

Yes, Kempinski Hotel Cancún provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Kempinski Hotel Cancún?

Kempinski Hotel Cancún is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Kempinski Hotel Cancún

Name: Kempinski Hotel Cancún
Address: Retorno del Rey No. 36, Benito Juárez, Estado de Quintana Roo, Mexico, 77500, Retorno del Rey No. 36, Estado de Quintana Roo, 77500, Mexico
Rating: 9.4

Resorts

9.4

/10

Exceptional

878 reviews

What Guests Say About Their Stay

Edward

10.0

/ 10

Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.

Dan

10.0

/ 10

Very nice luxury hotel where the staff makes it more enjoyable than you can imagine

Xiomara Beatriz Sandoval

10.0

/ 10

Estuvo fenomenal, solo normar un poco las reglas de la piscina. Habían huéspedes comiendo y tomando en ella, dejándola muy sucia.

In the Area

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Retorno del Rey No. 36, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

note: resort was previously named Kempinski Hotel Cancun Kempinski Hotel Cancún is a resort is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Kempinski Hotel Cancún

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What's around Kempinski Hotel Cancún

Retorno del Rey No. 36, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

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Discover More About Kempinski Hotel Cancún

note: resort was previously named Kempinski Hotel Cancun

Location

Kempinski Hotel Cancún is a resort is located at Benito Juárez.

About Kempinski Hotel Cancún

From business event to corporate gathering, Kempinski Hotel Cancún provides complete services and facilities that you and your colleagues need.

Are you a shopaholic? Staying at Kempinski Hotel Cancún will surely spoil you for numerous shopping centers nearby.

Kempinski Hotel Cancún is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Have fun with various entertaining facilities for you and the whole family at Kempinski Hotel Cancún, a wonderful accommodation for your family holiday.

Not only located within easy reach of various places of interests for your adventure, but staying at Kempinski Hotel Cancún will also give you a pleasant stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Kempinski Hotel Cancún is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at Kempinski Hotel Cancún.

All facilities in Kempinski Hotel Cancún

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Things to Do

Romantic proposal packages
Outdoor pool
TV lounge
Garden
Beach towel
Picnic area
Shops
Shops
Beach umbrella
Spa
Health club
Sauna
Steam room
Beach cabanas
Pool cabanas
Beach sun loungers
Pool sun loungers

Hotel Services

Multilingual staff
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge
Laundry service

Accessibilty

Accessible parking
Accessibility equipment
Accessible bathroom
Disabled access friendly
Accessible path of travel

Public Facilities

Coffee shop
Elevator
Coffee/tea in lobby
Smoke-free area
Safety deposit box

General

Banquet
Ballroom
Reception hall
Terrace

Business Facilities

Conference center
Meeting rooms
Conference rooms
Computer station

Transportation

Limited parking
Limo or town car service
Airport transfer

Nearby Facilities

Hair salon
ATM/Banking
Gift shop

Sports and Recreations

Fitness center
Canoeing
Tennis court

Food and Drinks

Poolside bar
Breakfast

Kids and Pets

Babysitting
Children facilities

Family-friendly Facilities

Kids club

Connectivity

Free WiFi

Accommodation Policy & General Information in Kempinski Hotel Cancún

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed

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General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Cancún	363
Number of floors in Kempinski Hotel Cancún	9
Another facilities in Kempinski Hotel Cancún	Romantic proposal packages, Outdoor pool, TV lounge, Garden, Beach towel

Frequently asked question in Kempinski Hotel Cancún

What are available facilities at Kempinski Hotel Cancún?

There are top facilites at Kempinski Hotel Cancún such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Kempinski Hotel Cancún?

The standard check-in time at Kempinski Hotel Cancún is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Kempinski Hotel Cancún provide breakfast?

Yes, Kempinski Hotel Cancún provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Kempinski Hotel Cancún?

Kempinski Hotel Cancún is a 5.0-star hotel.

How many floors does Kempinski Hotel Cancún have?

Kempinski Hotel Cancún has 9 floors.

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More Reviews from Other Guests in Kempinski Hotel Cancún

Overall Ratings & Reviews Kempinski Hotel Cancún

Other sources (878)

9.4

Exceptional

From 878 reviews

Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.6

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Traveler Reviews Kempinski Hotel Cancún

Number of reviews per page

Top reviews

yuliet

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Y y u u

Edward

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.

Dan

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Very nice luxury hotel where the staff makes it more enjoyable than you can imagine

Hector

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Okay

Xiomara Beatriz Sandoval

with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Estuvo fenomenal, solo normar un poco las reglas de la piscina. Habían huéspedes comiendo y tomando en ella, dejándola muy sucia.

Anoosh

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

it's an okay hotel, very expensive for what it does. all inclusive deals around it are better.

Tarkan

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Very clean and quiet

Yazeid

with Children

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Best of the best. The bestest hotel. Excellent staff. Great food. Beautiful comfy spacious rooms. Incredible beach area. Great pool. Lovely area close to Isla and Marina of cancun. Can’t recommend it enough. So peaceful and relaxing. Wonderful spa and hair salon. Such a nice gym. Amazing week! Thank you tooo much Kempinski Cancun!

Ola

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel Great service Great food in the main restaurant Staff is very friendly

Cristina

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Very clean hotel with wonderful beaches Extremely courteous staff.

Damian

with Partner

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

clean double room was tight with 2 twin beds, overall left feeling accomodations too pricey

John M.

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The room was clean, the food was excellent, and the staff did everything they could to make our stay enjoyable. I highly recommend this hotel.

Noel

with Children

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

This place had the best service I've ever received by hotel staff. The amenities for kids were lacking; which was the only negative really.

Lorena

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

10/10 every time.

Jerie

with Partner

4.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

We booked this hotel because we got notice that our other Cancun hotel canceled us due to “safety concerns.” Very odd. But we were in Cuba, and had internet in 5 minute spurts only; so we could not do our usual detailed research. We only found 2 hotels available for our 5 night stay (spring break). Anyway we were stuck. Literally, geographically, and expensively.

Jeffrey Kerry

with Children

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Rooms were impeccably clean

Serena

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The service was impeccable, comparable to the Ritz in Hawaii. Very clean rooms, good water pressure. Lots of thoughtful touches like daily 2L water replacement. Spa was nice, massage was one of the best Swedish massages I’ve ever received. We got a 1 hour complimentary tennis court use. No complaints. We will be back.

Roderick

Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

This is a spectacular property, representing true luxury and privacy for a 5 star hotel. The staff are the nicest people I have ever met in the industry and the accommodations are excellent. The beach, restaurants and condition of the hotel will want you coming back again and again.

Richard

with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

We are coming back, it reminds me of a European hotel and I love everything about it

Montana

Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.