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Hotel Puerta América
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Hotel Puerta América
Hotels
8.6
/10
Very Good
812 reviews
What Guests Say About Their Stay
Igor
10.0
/ 10
This is a convenient and friendly hotel. Each floor has a unique design, but without compromising convenience for "creativity".
The staff is iinvariably helpful and responsive - with both internal hotel matters and outside bookings and recommendations.
Not in the very center of the city. Yet, the hotel is just a 15 mins trip from the airport and it has a short and easy public transport, walking and taxi connection to the central parts of Madrid, as well as to various parks and attractions around town.
Shakira
10.0
/ 10
It was our first time at Hotel Puerta de America and we loved it! We enjoyed grabbing a meal and drinks with friends on the rooftop. We also appreciated the excellence of the housekeeping staff. Every day, we would come back to a room that was immaculately clean and stocked with fresh towels & bathroom amenities. The bed was also spacious and super comfy. We’ll definitely be back!
Raul
10.0
/ 10
We have a great week at the hotel, was beautiful and with close access to the metro. Employees were friendly and assisted at all times, buffet area was great and my family enjoy the hotel. Definitely would comeback back on another trip to Madrid, is not in the center but the are is perfect and have good restaurants near.
Raul from Puerto Rico 🇵🇷 Quality Properties PR
In the Area
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Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hotel Puerta América
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What's around Hotel Puerta América
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Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002
Discover More About Hotel Puerta América
note: hotel was previously named Puerta America hotel
Location
Hotel Puerta América is a hotel in a good neighborhood, which is located at Madrid.
About Hotel Puerta América
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Puerta América exclusively for you.
Get precious and unforgettable moment during your stay at Hotel Puerta América.
All facilities in Hotel Puerta América
Others
Hotel Services
- Laundry service
- Express check-in
- Newspaper in lobby
- Tours
- Wedding service
- Luggage storage
- Express check-out
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
General
- Banquet
- Parking (surcharge)
- Smoking area
- Rooftop terrace
- Terrace
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Coffee shop
- Elevator
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Things to Do
- Garden
- Library
- Outdoor pool
Business Facilities
- Meeting facilities
- Business center
- Conference center
Connectivity
- LAN Internet
- Free WiFi
Kids and Pets
- Babysitting with surcharge
Nearby Facilities
- Souvenir shop
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hotel Puerta América
Important Note
- Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
- Self parking fee: EUR 30.00 per day
- Extended parking fee: EUR 30.00 per night
- Housekeeping is available for an additional fee
- Rollaway bed fee: EUR 60.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: EUR 50 per accommodation, per day
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
- Swimming pool
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Puerta América | 315 |
Number of floors in Hotel Puerta América | 12 |
Another facilities in Hotel Puerta América | Laundry service, Express check-in, Newspaper in lobby, Tours, Wedding service |
Frequently asked question in Hotel Puerta América
What are available facilities at Hotel Puerta América?
There are top facilites at Hotel Puerta América such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Puerta América?
The standard check-in time at Hotel Puerta América is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Puerta América provide breakfast?
Yes, Hotel Puerta América provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Puerta América
Other sources (812)
8.6
Very Good
From 812 reviews
Cleanliness
9.0
Room Comfort
8.8
Service and Facilites
9.0
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Traveler Reviews Hotel Puerta América
Number of reviews per page
20
40
Top reviews
Josue
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great Property!!!!!
Andrea M.
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Good location, nice and unique property
Ashley Elizabeth
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The staff were kind and helpful. Just wasn’t my taste. The rooms were clean. No complaints
Oscar
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Lugar es fantástico. Servicio fenomenal.
loisett
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Bathroom
Maria Teresa
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
In my opinion, it's a good hotel ma it needs a renovation
sooshin
Business
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
I stayed at a room designed by late Zaha Hadid. I felt if I was in another planet thanks to her extraordinary design taste. The location was good as it was only 5 minutes away from a subway station.
Downside was there was no coffee maker (which is a standard at any hotel in the world) and they do not provide water bottles expect first two bottles no matter how long you stay (I stayed 3 nights).
Read More
Rose
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Beautiful hotel
Valeria
Business
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Arrived on a beautiful sunny day. The check in was seamless and the staff was very friendly.
The rooms are themed and very clean and functional.
I stayed on the second floor and I can assure you that there was no noise from outside.
Only complaint was that the electrical plugs were not by the bedside and there was a steamer instead of an iron. But major problems, but I had to learn to steam in short time.
The staff was friendly and helpful, the hotel was safe and well situated for my business purposes.
All in all I would go back.
Read More
Lynsey
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Had a lovely stay
Yaneysis
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Excellent
Igor
Business with Children
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
This is a convenient and friendly hotel. Each floor has a unique design, but without compromising convenience for "creativity".
The staff is iinvariably helpful and responsive - with both internal hotel matters and outside bookings and recommendations.
Not in the very center of the city. Yet, the hotel is just a 15 mins trip from the airport and it has a short and easy public transport, walking and taxi connection to the central parts of Madrid, as well as to various parks and attractions around town.
Read More
Shakira
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
It was our first time at Hotel Puerta de America and we loved it! We enjoyed grabbing a meal and drinks with friends on the rooftop. We also appreciated the excellence of the housekeeping staff. Every day, we would come back to a room that was immaculately clean and stocked with fresh towels & bathroom amenities. The bed was also spacious and super comfy. We’ll definitely be back!
Read More
Raul
Friends and Family
10.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
We have a great week at the hotel, was beautiful and with close access to the metro. Employees were friendly and assisted at all times, buffet area was great and my family enjoy the hotel. Definitely would comeback back on another trip to Madrid, is not in the center but the are is perfect and have good restaurants near.
Raul from Puerto Rico 🇵🇷 Quality Properties PR
Read More
Paula
Friends and Family
6.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
They put us on a floor called Star Wars. The room was so bare it was like staying in a YMCA. My wife booked this as a treat as she stayed there in the summer and said it was a luxurious hotel. The rest of the hotel was luxurious. Our room definitely wasn’t.
Asnath
Leisure with Partner
8.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Definitely a futurist hotel. Looks really good and all the floors are unique and differents.
Overall the room was clean, but the carpet was very dirty, which was unpleasant.
Also, maybe the rooms should come with some instructions, cause we found it super complicated to adjust the AC.. We couldn't figure it out, and after multiple attempts, decided to call staff for help.
Overall great experience! Also the restaurant has really good food, and their sweet sureau was fire!
Read More
Cintia
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Very cozy place!
GURDIAL
Business with Friends
6.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
My opinion like a 4star hotel, not a 5 star
Detlev Conrad
Leisure
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
My hotel for a short stay in Madrid.
The hotel is nice, with interesting room designs from renowned architects.
Little bmol, no complimentary tea/coffee and water only on the day of arrival.
So if you are looking for a slightly quirky comfortable hotel, this is a great choice.
feng
Leisure Family
8.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Quiet and close to airport
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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