Hotel Puerta América

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8.6
/10
Very Good
1,002 reviews

What Guests Say About Their Stay

CATHERINE H

10.0
/ 10
Staff very very helpful with room orientation and shopping/madrid information. Plenty of access to uber and taxi.

Roshanak

10.0
/ 10
Breakfast, skyline, our room, etc was just wonderful. I would definitely go back.

Estefania

10.0
/ 10
This place is amazing, from the staff to the amenities, restaurants. 100% recommended
In the Area
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Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named Puerta America hotel Hotel Puerta América is a hotel is located at Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Hotel Puerta América Address: Map & Location

Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002
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Lobby Hotel Puerta América
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Discover More About Hotel Puerta América

note: hotel was previously named Puerta America hotel

Location
Hotel Puerta América is a hotel is located at Madrid.

About Hotel Puerta América

From business event to corporate gathering, Hotel Puerta América provides complete services and facilities that you and your colleagues need.

Hotel Puerta América is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Hotel Puerta América provides a pleasant accommodation for your stay.

Have fun with various entertaining facilities for you and the whole family at Hotel Puerta América, a wonderful accommodation for your family holiday.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Puerta América is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hotel Puerta América.

All facilities in Hotel Puerta América

Bar, Cafe and Lounge Hotel Puerta América
Bar, Cafe and Lounge
Swimming Pool Hotel Puerta América
Swimming Pool
Fitness Center Hotel Puerta América
Fitness Center
Functional Hall Hotel Puerta América
Functional Hall
Common Space Hotel Puerta América
Common Space

Kids and Pets

  • Babysitting with surcharge

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Garden
  • Library
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Smoking area
  • Rooftop terrace
  • Parking
  • Terrace

Accessibilty

  • Wheelchair accessible

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Business facilities
  • Conference center

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Puerta América

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Puerta América
315
Number of floors in Hotel Puerta América
12
Another facilities in Hotel Puerta América
Babysitting with surcharge, Poolside bar, Breakfast, Snack bar, Garden

Frequently asked question in Hotel Puerta América

What are available facilities at Hotel Puerta América?
There are top facilites at Hotel Puerta América such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Hotel Puerta América?
Check-in time at Hotel Puerta América is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hotel Puerta América provide breakfast?
Yes, Hotel Puerta América provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hotel Puerta América?
Hotel Puerta América is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel Puerta América have?
Hotel Puerta América has 12 floors.
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More Reviews from Other Guests in Hotel Puerta América

8.6
Very Good
From 1,002 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.0

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Traveler Reviews Hotel Puerta América

Number of reviews per page
20
40
Top reviews
CHEN
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It's a convenient location
Melvin
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Muy bueno
Kesney
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel amazing staff
CATHERINE H
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff very very helpful with room orientation and shopping/madrid information. Plenty of access to uber and taxi.
Edisson
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful architecture, the carpet in my room was stained.
Jose
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It is a very different place. We Were In a Room with Barry Strange spaces, a lot of mirrors and Open spaces. We’re not very comfortable with this kind of design. If you would like much more traditional hotel, I would highly recommend you. Don’t choose this one.
Roshanak
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast, skyline, our room, etc was just wonderful. I would definitely go back.
Estefania
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This place is amazing, from the staff to the amenities, restaurants. 100% recommended
Roxanna
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Excellent
Christopher
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Nice hotel, good location.
alan
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Tv is not regular tv it’s a projector which it kept turning off on its own after 2-3 minutes on.
Adam
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

This is a fantastic hotel. Great rooms, comfy beds and the decor on each floor is amazing. The staff are exceptionally friendly and helpful too. The observatory bar and resteraunt has great veiws over the city and the hotel is only 15mins from the siaport by taxi and has a metro station conveniently located 150m away. Will be staying again, its faultless.
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Marta
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

All good! :)
Maide
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Clean and unique design
Ferney
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Nice location, i would stay here again
Nicolle
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

I can Definitely recommend this property. Customer service was nice, but everything has to be the room service, which is annoying. They do not have a mini bar. Towels were good , the bathroom toiletries were OK but bathroom lighting was terrible so doing my makeup difficult. Bed was comply and the housekeeping guy was really nice. Location was good, around the corner from a supermarket and a lot of stores and also close to the center price was really affordable.
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Juan Manuel
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

El menú del desayuno abundante.
Neil
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Good
Gregory
icon-with Partner
with Partner
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Very helpful staff and beautiful interior design. A unique stay in Madrid.
Isaias
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Everything was perfect and the hotel is beautiful
Number of reviews per page
20
40

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Lobby 4 Hotel Puerta América

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.