Hotel Puerta América

Hotels
8.6
/10
Very Good
866 reviews

What Guests Say About Their Stay

keith

10.0
/ 10
Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.

LUIS G

10.0
/ 10
My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!

Josselyn

10.0
/ 10
Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
In the Area
See Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named Puerta America hotel Hotel Puerta América is a hotel is located at Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Puerta América

Avenida de America, 41 or, Corazón de María,10, Madrid, Community of Madrid, Spain, 28002
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General


Near Royal Botanical Garden

Location


With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

San Camilo Hospital Quirón - 1.5 km / 1 mi
Golden Mile - 1.7 km / 1.1 mi
Paseo de la Castellana - 1.8 km / 1.1 mi
Calle de Alcalá - 2 km / 1.3 mi
U.S. Embassy - 2.1 km / 1.3 mi
Azca Financial District - 2.2 km / 1.4 mi
ABC Serrano - 2.3 km / 1.4 mi
Arturo Soria Plaza Shopping Center - 2.5 km / 1.6 mi
Movistar Arena - 2.6 km / 1.6 mi
Bernabéu Stadium - 2.6 km / 1.6 mi
El Corte Inglés - 2.8 km / 1.7 mi
Plaza de Colon - 3.3 km / 2 mi
Plaza de Olavide - 3.4 km / 2.1 mi
National Library - 3.4 km / 2.1 mi
Hospital Infantil Universitario Nino Jesus - 3.6 km / 2.2 mi

The preferred airport for Hotel Puerta América is Adolfo Suarez Madrid-Barajas Airport (MAD) - 12.4 km / 7.7 mi

Renovations


The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:

  • Swimming pool

Facilities


Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.

Dining


Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Hotel Puerta América

Bar, Cafe and Lounge Hotel Puerta América
Bar, Cafe and Lounge
Swimming Pool Hotel Puerta América
Swimming Pool
Fitness Center Hotel Puerta América
Fitness Center
Functional Hall Hotel Puerta América
Functional Hall
Common Space Hotel Puerta América
Common Space

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Smoking area
  • Rooftop terrace
  • Parking
  • Terrace

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Garden
  • Library
  • Outdoor pool

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Connectivity

  • LAN Internet
  • Free WiFi

Business Facilities

  • Business facilities
  • Conference center

Kids and Pets

  • Babysitting

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Puerta América

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Cashless transactions are available, Property does not offer onsite COVID-19 testing
  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Puerta América
315
Number of floors in Hotel Puerta América
12
Another facilities in Hotel Puerta América
Laundry service, Express check-in, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Hotel Puerta América

What are available facilities at Hotel Puerta América?
There are top facilites at Hotel Puerta América such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Puerta América?
The standard check-in time at Hotel Puerta América is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Puerta América provide breakfast?
Yes, Hotel Puerta América provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Puerta América
Hotel Puerta América has a 5.0-star rating.
How many floors does Hotel Puerta América have?
Hotel Puerta América has 12.
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More Reviews from Other Guests in Hotel Puerta América

8.6
Very Good
From 866 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Puerta América

Number of reviews per page
20
40
Top reviews
Maide
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean and unique design
Ferney
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice location, i would stay here again
Nicolle
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I can Definitely recommend this property. Customer service was nice, but everything has to be the room service, which is annoying. They do not have a mini bar. Towels were good , the bathroom toiletries were OK but bathroom lighting was terrible so doing my makeup difficult. Bed was comply and the housekeeping guy was really nice. Location was good, around the corner from a supermarket and a lot of stores and also close to the center price was really affordable.
Read More
Juan Manuel
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

El menú del desayuno abundante.
Neil
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Good
Gregory
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Very helpful staff and beautiful interior design. A unique stay in Madrid.
Isaias
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Everything was perfect and the hotel is beautiful
Destiny
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Beautiful design and architecture! Our room didn’t have much lighting which was a tad difficult getting ready, our tub wouldn’t drain and our shower was Luke warm..
Pablo
icon-Business
Business
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great hotel with great art and location.
Jose M
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

A/c does not work properly
Brenda
icon-Business
Business
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing hotel and an amazing experience!
keith
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Trutz
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Everything was perfect the rooms was so beautiful
LUIS G
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Josselyn
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Christopher
icon-with Partner
with Partner
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The hotel itself is impressive however, we entered our room and the carpet was a very light colour and there was stains on it everywhere which made us feel like the room was not clean. The blackout blind was broken and when we reported they temp fixed it then repaired following day. Staff service was great however in our opinion the rooms require attention to detail and cleanliness standard raised.
Read More
Adila
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Rooms are weird, no kettle or mirrors. No gluten free food in the restaurants only minimal at breakfast. Sky bar was absolutely rude not welcoming at all. Apart from the metro being close that is the only thing going for it. It’s a very corporate business hotel not comfy for leisure.
Phillip
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Read More
keith
icon-Business
Business
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great location, great staff. Food could have been better and gym equipment basic
Geethani
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great hotel and great reception/ concierge service. But restaurant staff can be bit friendly and helpful. They are quite arrogant and unfriendly to non Spanish speakers.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel Puerta América

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 866 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Puerta América

Number of reviews per page
20
40
Top reviews
Maide
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean and unique design
Ferney
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice location, i would stay here again
Nicolle
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I can Definitely recommend this property. Customer service was nice, but everything has to be the room service, which is annoying. They do not have a mini bar. Towels were good , the bathroom toiletries were OK but bathroom lighting was terrible so doing my makeup difficult. Bed was comply and the housekeeping guy was really nice. Location was good, around the corner from a supermarket and a lot of stores and also close to the center price was really affordable.
Read More
Juan Manuel
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

El menú del desayuno abundante.
Neil
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Good
Gregory
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Very helpful staff and beautiful interior design. A unique stay in Madrid.
Isaias
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Everything was perfect and the hotel is beautiful
Destiny
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Beautiful design and architecture! Our room didn’t have much lighting which was a tad difficult getting ready, our tub wouldn’t drain and our shower was Luke warm..
Pablo
icon-Business
Business
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great hotel with great art and location.
Jose M
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

A/c does not work properly
Brenda
icon-Business
Business
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing hotel and an amazing experience!
keith
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Trutz
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Everything was perfect the rooms was so beautiful
LUIS G
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Josselyn
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Christopher
icon-with Partner
with Partner
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The hotel itself is impressive however, we entered our room and the carpet was a very light colour and there was stains on it everywhere which made us feel like the room was not clean. The blackout blind was broken and when we reported they temp fixed it then repaired following day. Staff service was great however in our opinion the rooms require attention to detail and cleanliness standard raised.
Read More
Adila
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Rooms are weird, no kettle or mirrors. No gluten free food in the restaurants only minimal at breakfast. Sky bar was absolutely rude not welcoming at all. Apart from the metro being close that is the only thing going for it. It’s a very corporate business hotel not comfy for leisure.
Phillip
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Read More
keith
icon-Business
Business
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great location, great staff. Food could have been better and gym equipment basic
Geethani
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great hotel and great reception/ concierge service. But restaurant staff can be bit friendly and helpful. They are quite arrogant and unfriendly to non Spanish speakers.
Number of reviews per page
20
40