Does Kampala Serena Hotel provide parking?

Yes, Kampala Serena Hotel provides parking. Please confirm details directly with the hotel.

Does Kampala Serena Hotel have a swimming pool?

Yes, a swimming pool is available at Kampala Serena Hotel.

What do past guests say about Kampala Serena Hotel?

Kampala Serena Hotel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Kampala Serena Hotel

Name: Kampala Serena Hotel
Address: Kintu Road, Nakasero I, Kampala, Uganda, 256, Kintu Road, Kampala, 256, Uganda
Rating: 9.4

Hotels

9.4

/10

Exceptional

194 reviews

What Guests Say About Their Stay

Decolby

10.0

/ 10

We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena

Rudo

10.0

/ 10

Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!

Elliott

10.0

/ 10

Park like property in nice district. Helpful staff. Buffet dinner was fair- I was sickened, possibly by warm food at the buffet.

In the Area

See Map

Kintu Road, Nakasero I, Kampala, Uganda, 256

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

Kampala Serena Hotel is located in area / city Nakasero I. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Kampala Serena Hotel

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Kampala Serena Hotel Address: Map & Location

Kintu Road, Nakasero I, Kampala, Uganda, 256

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Location

Kampala Serena Hotel is located in area / city Nakasero I.

About Kampala Serena Hotel

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Kampala Serena Hotel exclusively for you.

Kampala Serena Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Kampala Serena Hotel.

All facilities in Kampala Serena Hotel

Others

Things to Do

Romantic proposal packages
Beach umbrella
Outdoor pool
Wine release events
Spa
Health club
Garden
Sauna
Steam room
Pool sun loungers

Hotel Services

Laundry service
Tours
Express check-in
Newspaper in lobby
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Public Facilities

Others
Coffee shop
Elevator
Restaurant
Smoke-free area
Safety deposit box

Business Facilities

Meeting facilities
Conference room
Conference center
Business center
Conference rooms

General

Swimming pool
Banquet
Parking
Terrace

Food and Drinks

Bar
Poolside bar
Snack bar

Transportation

Limo or town car service
Valet parking

Nearby Facilities

Souvenir shop
Hair salon

Connectivity

LAN Internet
Free WiFi

Family-friendly Facilities

Children pool

Sports and Recreations

Fitness center

Kids and Pets

Babysitting with surcharge

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Kampala Serena Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Airport shuttle fee: UGX 242750 per person (one-way)
Rollaway bed fee: UGX 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:

12:00 - 18:00

Check-out:

Before 10:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 12:00 - 18:00 - to 10:00
Available rooms at Kampala Serena Hotel	152
Number of floors in Kampala Serena Hotel	6
Another facilities in Kampala Serena Hotel	Romantic proposal packages, Beach umbrella, Outdoor pool, Wine release events, Spa

Frequently asked question in Kampala Serena Hotel

What are available facilities at Kampala Serena Hotel?

There are top facilites at Kampala Serena Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What Time is Check In & Check Out at Kampala Serena Hotel?

Check-in time at Kampala Serena Hotel is staring from 12:00 - 18:00 while the latest check-out time is at before Before 10:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of Kampala Serena Hotel?

Kampala Serena Hotel is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Kampala Serena Hotel have?

Kampala Serena Hotel has 6 floors.

How many rooms are available at Kampala Serena Hotel?

Kampala Serena Hotel has 152 rooms in total.

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More Reviews from Other Guests in Kampala Serena Hotel

Overall Ratings & Reviews Kampala Serena Hotel

Other sources (194)

9.4

Exceptional

From 194 reviews

Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.2

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Traveler Reviews Kampala Serena Hotel

Number of reviews per page

Top reviews

Decolby

Business Family

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena

Francisca

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Nice!

Didier

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Nice place to be

Rudo

Business

10.0

/10

Reviewed 25 week(s) ago

This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants. The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.

Kim

10.0

/10

Reviewed 44 week(s) ago

Hotels.com verified review

so comfortable and clean. Shower was wonderful. Plan on coming back again!

Elizabeth

Business

8.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

I had a good experience but the room I got had no reliable access to WiFi . The food is ok and most of the staff were friendly and helpful

FARUK

Leisure Family

10.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

The steam bath too old

Annette

Leisure Family

10.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Nice, clean and quiet environment!. Room service is great.

Maddaline

10.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

Exceptional Service!

Mark

Leisure

10.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

It was a pleasant stay. There were a few other events with high level delegates that caused some traffic congestion getting to and from the hotel. I would stay here again

David

8.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.

michael

10.0

/10

Reviewed 53 week(s) ago

Expedia Group verified review

The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.

Charles

Business and Leisure

10.0

/10

Reviewed 55 week(s) ago

Expedia Group verified review

Very clean and excellent service. Will stay here in the future for sure.

Khalil

10.0

/10

Reviewed 59 week(s) ago

Expedia Group verified review

Great

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.