Sheraton Kampala Hotel

Hotels
8.0
/10
Very Good
200 reviews

What Guests Say About Their Stay

Jessica

10.0
/ 10
This is the best hotel I've experienced. The staff are particularly accommodating and learn guests' names, the grounds are within a peaceful green park, multiple restaurants with ambient settings, breakfast is superb, the rooms are extremely clean with excellent hot water, and the room patios have a nice view. Highly recommended.

Robin

10.0
/ 10
Staff were remarkable from check in to check out. My second time staying and I will always stay here when i come to Kampala. Generous of spirit and service. I felt welcomed and cared for the entire stay. Congrats!

BOA

10.0
/ 10
Great location. Amenities were decent. Breakfast was delicious. Room was clean and comfortable
In the Area
See Map
Ternan Avenue, Civic Centre, Kampala, Uganda

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Near Independence Monument
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Sheraton Kampala Hotel Address: Map & Location

Ternan Avenue, Civic Centre, Kampala, Uganda
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Lobby Sheraton Kampala Hotel
Lobby 2 Sheraton Kampala Hotel

Discover More About Sheraton Kampala Hotel

General


Near Independence Monument

Location


A stay at Sheraton Kampala Hotel places you in the heart of Kampala, steps from Independence Monument and 4 minutes by foot from Embassy of Belgium. This family-friendly hotel is 0.7 mi (1.1 km) from All Saints Cathedral and 0.7 mi (1.1 km) from Embassy of Sudan.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Embassy of Belgium - 0.4 km / 0.2 mi
Independence Monument - 0.4 km / 0.3 mi
Embassy of France - 0.9 km / 0.5 mi
All Saints Cathedral - 0.9 km / 0.6 mi
The Parliament of the Republic of Uganda - 1.1 km / 0.7 mi
Uganda Golf Course - 1.1 km / 0.7 mi
Embassy of Sudan - 1.1 km / 0.7 mi
Embassy of Sweden - 1.3 km / 0.8 mi
Owino Market - 1.4 km / 0.9 mi
Gaddafi National Mosque - 2.3 km / 1.4 mi
St. Francis Hospital - Nsambya - 2.7 km / 1.7 mi
Makerere University - 2.7 km / 1.7 mi
The Acacia Mall - 2.9 km / 1.8 mi
Mulago National Specialized Hospital - 3 km / 1.9 mi
British High Commission - 3.1 km / 1.9 mi

The preferred airport for Sheraton Kampala Hotel is Entebbe Intl. Airport (EBB) - 49.5 km / 30.8 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an outdoor tennis court, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business Facilities


Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Kampala? This hotel has 11055 square feet (1027 square meters) of space consisting of conference space and 7 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Enjoy barbecue at Paradise Grill, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:30 AM for a fee.

Rooms


Make yourself at home in one of the 236 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

All facilities in Sheraton Kampala Hotel

Bar, Cafe and Lounge Sheraton Kampala Hotel
Bar, Cafe and Lounge
Swimming Pool Sheraton Kampala Hotel
Swimming Pool
Entertainment Facility Sheraton Kampala Hotel
Entertainment Facility
Fitness Center Sheraton Kampala Hotel
Fitness Center
Functional Hall Sheraton Kampala Hotel
Functional Hall

Things to Do

  • Shops
  • Beach umbrella
  • Outdoor pool
  • Spa
  • Picnic area
  • Garden
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms
  • Computer station

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Ballroom
  • Parking
  • Terrace

Nearby Facilities

  • Souvenir shop
  • Grocery
  • ATM/Banking

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Tennis court

Family-friendly Facilities

  • Babysitting & childcare (surcharge)
  • Children pool

Transportation

  • Limo or town car service
  • Area shuttle with surcharge

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Sheraton Kampala Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
15:00 - 05:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 60 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), Contactless check-out is available, Minimum guest age is 0, Parking height restrictions apply, Contactless check-in is available

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 05:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Kampala Hotel
236
Number of floors in Sheraton Kampala Hotel
14
Another facilities in Sheraton Kampala Hotel
Shops, Beach umbrella, Outdoor pool, Spa, Picnic area

Frequently asked question in Sheraton Kampala Hotel

What are available facilities at Sheraton Kampala Hotel?
There are top facilites at Sheraton Kampala Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Sheraton Kampala Hotel?
Check-in time at Sheraton Kampala Hotel is staring from 15:00 - 05:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Sheraton Kampala Hotel provide breakfast?
Yes, Sheraton Kampala Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Sheraton Kampala Hotel?
Sheraton Kampala Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Sheraton Kampala Hotel have?
Sheraton Kampala Hotel has 14 floors.
See All

More Reviews from Other Guests in Sheraton Kampala Hotel

8.0
Very Good
From 200 reviews
Cleanliness

8.4

Room Comfort

7.8

Location

8.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Kampala Hotel

Number of reviews per page
20
40
Top reviews
ANNET
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I loved everything
ANNET
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I loved everything
James
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Food is good but rooms are dated and room service was inaccurate
Ylva
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Breakfast excellent. Disturbed by all the staff asking us all the time if everything was ok. Slow service.
Nurudeen
icon-Business
Business
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Staff
Joseph
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Only didn’t like the early check-in fees.
Jessica
icon-Business
Business
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

This is the best hotel I've experienced. The staff are particularly accommodating and learn guests' names, the grounds are within a peaceful green park, multiple restaurants with ambient settings, breakfast is superb, the rooms are extremely clean with excellent hot water, and the room patios have a nice view. Highly recommended.
Read More
Tom
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Nothing special, but the security was over the top. I guess they had some VIPs in the hotel (no bodies fault really) but it was extremely inconveniencing. If I had not yet paid I would have definitely checked out early.
Peter
icon-Business
Business
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Very clean and great staff. Enjoyed my stay!
FARUK
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Very nice food keep it up
Robin
icon-Business
Business
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Staff were remarkable from check in to check out. My second time staying and I will always stay here when i come to Kampala. Generous of spirit and service. I felt welcomed and cared for the entire stay. Congrats!
Michael
icon-Business
Business
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

The staff were very friendly and helpful.
Mike
icon-Business Family
Business Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Super nice hotel in Kampala. The breakfast buffet was amazing!
BOA
icon-Business
Business
10.0
/10
Reviewed 85 week(s) ago

Hotels.com verified review

Great location. Amenities were decent. Breakfast was delicious. Room was clean and comfortable
IBRAHIM
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

It is not my first time nor will it be my last time I stay
Graeme
10.0
/10
Reviewed 96 week(s) ago

Hotels.com verified review

Wow factor from the entrance to the checkout . Everything and more in place for my comfort,logistics and applications. The upmarket aspect of this whole hotel was sublime ...the way the media handked the whole recreational area outside the hotel as well as using its backdrop to host such an amazing moment in Ugandan Blu3 reunion . This ambient vivacoius beautifully decorated hotel was perfect for my stay and would reach out to anyone wanting a hotel with a solid foundational flooring woth no ceiling ...."the benchmark has been set here."
Read More
Khada
4.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Bad experience
Verified traveler
8.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

My experience with the staff is excellent. They know their job and they are very friendly. So generally, my experience with the staff from the reception to the breakfast, gym etc was excellent. The only bad experience was the noise I experienced the first night, Saturday the 17th. There was a live band that played till a few minutes after 11pm and they stopped the live band but continued with other music until I called for my room to be changed that night but there was no room available. I complained in the morning that I was disturbed from sleeping. Barnabas in the reception apologised profusely and promised to relocate me to the other wing of the building which he did and I slept better on Sunday night. Otherwise I really do not have much to complain about but to say that I had a great experience.
Read More
Dan
icon-Business
Business
10.0
/10
Reviewed 124 week(s) ago

Hotels.com verified review

The hotel is showing its age. The service here is great and I would definitely stay here again. The food service in the lobby restaurant takes too long for a quick lunch in between meetings. Not sure why it takes so long. The rooms are very clean and they have a nice size desk to work at. The bathrooms at least my room did not have any hooks for hanging things and no counter space.
Read More
Philip
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

It is a first time experience and I would recommend it to others. The Gym was fantastic and staff very nice.
Number of reviews per page
20
40

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Book Your Stay Now
Lobby 4 Sheraton Kampala Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 200 reviews
Cleanliness

8.4

Room Comfort

7.8

Location

8.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Kampala Hotel

Number of reviews per page
20
40
Top reviews
ANNET
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I loved everything
ANNET
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I loved everything
James
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Food is good but rooms are dated and room service was inaccurate
Ylva
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Breakfast excellent. Disturbed by all the staff asking us all the time if everything was ok. Slow service.
Nurudeen
icon-Business
Business
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Staff
Joseph
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Only didn’t like the early check-in fees.
Jessica
icon-Business
Business
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

This is the best hotel I've experienced. The staff are particularly accommodating and learn guests' names, the grounds are within a peaceful green park, multiple restaurants with ambient settings, breakfast is superb, the rooms are extremely clean with excellent hot water, and the room patios have a nice view. Highly recommended.
Read More
Tom
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Nothing special, but the security was over the top. I guess they had some VIPs in the hotel (no bodies fault really) but it was extremely inconveniencing. If I had not yet paid I would have definitely checked out early.
Peter
icon-Business
Business
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Very clean and great staff. Enjoyed my stay!
FARUK
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Very nice food keep it up
Robin
icon-Business
Business
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Staff were remarkable from check in to check out. My second time staying and I will always stay here when i come to Kampala. Generous of spirit and service. I felt welcomed and cared for the entire stay. Congrats!
Michael
icon-Business
Business
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

The staff were very friendly and helpful.
Mike
icon-Business Family
Business Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Super nice hotel in Kampala. The breakfast buffet was amazing!
BOA
icon-Business
Business
10.0
/10
Reviewed 85 week(s) ago

Hotels.com verified review

Great location. Amenities were decent. Breakfast was delicious. Room was clean and comfortable
IBRAHIM
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

It is not my first time nor will it be my last time I stay
Graeme
10.0
/10
Reviewed 96 week(s) ago

Hotels.com verified review

Wow factor from the entrance to the checkout . Everything and more in place for my comfort,logistics and applications. The upmarket aspect of this whole hotel was sublime ...the way the media handked the whole recreational area outside the hotel as well as using its backdrop to host such an amazing moment in Ugandan Blu3 reunion . This ambient vivacoius beautifully decorated hotel was perfect for my stay and would reach out to anyone wanting a hotel with a solid foundational flooring woth no ceiling ...."the benchmark has been set here."
Read More
Khada
4.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Bad experience
Verified traveler
8.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

My experience with the staff is excellent. They know their job and they are very friendly. So generally, my experience with the staff from the reception to the breakfast, gym etc was excellent. The only bad experience was the noise I experienced the first night, Saturday the 17th. There was a live band that played till a few minutes after 11pm and they stopped the live band but continued with other music until I called for my room to be changed that night but there was no room available. I complained in the morning that I was disturbed from sleeping. Barnabas in the reception apologised profusely and promised to relocate me to the other wing of the building which he did and I slept better on Sunday night. Otherwise I really do not have much to complain about but to say that I had a great experience.
Read More
Dan
icon-Business
Business
10.0
/10
Reviewed 124 week(s) ago

Hotels.com verified review

The hotel is showing its age. The service here is great and I would definitely stay here again. The food service in the lobby restaurant takes too long for a quick lunch in between meetings. Not sure why it takes so long. The rooms are very clean and they have a nice size desk to work at. The bathrooms at least my room did not have any hooks for hanging things and no counter space.
Read More
Philip
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

It is a first time experience and I would recommend it to others. The Gym was fantastic and staff very nice.
Number of reviews per page
20
40