Grand Mercure Hanoi

Superb experience for the value

Beautiful rooms and all in excellent condition. Good and obliging service. Not many dining options suitable for foreigners around the hotel.

This hotel is new and is rather nicely decorated. Staff were helpful and the manager at the all day restaurant (where breakfast is served) is friendly and makes it a point to know the guests, a rare find these days. However, I find the bathroom too dark with insufficient lighting. The hairdryer was also an issue - too heavy and can’t stay for long in the socket in the bathroom when in use as the wire is not long enough. Coffee machine was also an issue with a very slow drip of water coming out. Location wise, it is not within walking distance to anything but with affordable GRAB/taxi fares, this is perhaps not a big issue. For the price I paid, I would say it is value for money.

Great option for Hanoi

We thoroughly enjoyed our stay here when we were in Hanoi. We stayed for 3 nights for our anniversary and we really appreciated the nice gesture with the card/cake/decoration/voucher they gave us! Staff was really kind, helpful and welcoming at check in. Breakfast was also good.

Excellent stay in Hanoi. Hotel great location, staff fantastic, very helpful and friendly. Rooms well appointed and beautiful decor.

Stayed couple of nights. Pristine property, good location and friendly staff made our stay enjoyable.

The hotel is in the heart of Down Town Hanoi, very busy area and very crowded. But the hotel is an oasis of silence, peaceful rest and incredible service. It is very new hotel and superb service and staff.

The hotel and rooms are very nice. The only thing I did not like was the toilets in the room. Too high, too small and uncomfortable. No idea who chose those toilets type, but they are not so good. I stay over 100 days a year in hotels. This is probably the most uncomfortable toilet I ever had. I am not talking about the look or all the gadgets in there. I am simply referring to the seat itself. The food in the hotel is absolutely great, loved it.

Inconvenience

Beautiful hotel, lovely room, helpful staff. Convenient location.

Great stay. Room was great, breakfast was delicious and beautiful property

Fabulous. The service was impeccable. Would definitely stay again

Choice for breakfast was pretty much only the large buffet.

Excellent service from all team members, great new hotel, and outstanding breakfast buffet with many options. Executive floor access is fantastic with some food options and good drink options and offers a quiet and relaxing environment.

The hotel is new and walkable to the old and French quarters. The rooftop pool and bar is nice. Staff were super attentive and friendly. Buffet breakfast has lots of good options.

Immaculately sanitary/clean, friendly and professional top notch care in every aspect. The Song Spa is AMAZING Giang is an exceptional massage therapist 👌 10/10 I do RECOMMEND stayed 3 nights had spa care 3 days

I recently had the opportunity to stay at the Grand Mercure Hotel in Hanoi, and I must say, my experience did not live up to the expectations set by its five-star rating. While the hotel certainly offers various features and amenities, many of them felt more like gimmicks than genuine enhancements to the stay. For example, the heated toilet seat seemed excessive and unnecessary. It’s a small detail, but it highlights the mismatch between luxury and practicality. Another frustrating aspect was the automatic bathroom light. If you happen to wake up in the middle of the night and step onto the floor, the light turns on abruptly, waking everyone in the room. This design choice certainly detracted from our comfort. Additionally, the shower water temperature was inconsistent, running cold after just five minutes, which was quite disappointing. The staff at the hotel did not contribute positively to my experience. They were cold and unwelcoming, which made interactions feel uncomfortable. I encountered significant communication issues when trying to add breakfast to my room. After discussing it with multiple staff members, we finally found someone who understood our request, only to be passed along to someone else who insisted that breakfast was not included. This left us feeling frustrated and ultimately led us to walk away without a resolution. The location of the hotel is another downside; there isn’t much within walking distance

A great stay!. One of our best city stays. The hotel is beautiful and decor selection is impressive. We stayed in the deluxe room and suite which had executive lounge access which came with loads of perks. Location is also very good and a short drive from old quarter. We also used the spa at the hotel which was great. The staff are very attentive and have a wide selection of treatments available. The rooftop bar has a very impressive view and is a nice way to spend evenings.

Beautiful five star hotel at exceptional price, highly recommend.