Grand Mercure Hanoi

Exceptional service and beautiful rooms!

Very clean room but the room could be brighter

A great stay. The hotel was comfortabke, clean and felt newly renovated.

Spacious rooms and friendly staff

Overall excellent. However, the location is a bit far from downtown Hanoï. We ate at the restaurant on the 2nd floor and supper was excellent. Pastries at the same restaurant in the morning were not that fresh.

Staff were very friendly, the room was nice. The location was good for us because it felt far enough away from the crowds at the old quarter but close enough that it was easy to go there when we wanted to. Would stay again!

The staff are amazing. The bed was very comfortable, i never wanted to get up.

Everything was great. The staff were exceptionally nice and helpful.

Friendly, helpful staff, clean facilities. Beautiful design and layout. If I stayed longer, is have used the pool and gym.

Clean room and facilities , staff were attentive and met all our needs professionally

Rooms arrangement, nice and helpful staffs, location is near Quốc Tư giám.

Lovely hotel, truly a 5 star stay in Hanoi!!!

Superb experience for the value

Beautiful rooms and all in excellent condition. Good and obliging service. Not many dining options suitable for foreigners around the hotel.

This hotel is new and is rather nicely decorated. Staff were helpful and the manager at the all day restaurant (where breakfast is served) is friendly and makes it a point to know the guests, a rare find these days. However, I find the bathroom too dark with insufficient lighting. The hairdryer was also an issue - too heavy and can’t stay for long in the socket in the bathroom when in use as the wire is not long enough. Coffee machine was also an issue with a very slow drip of water coming out. Location wise, it is not within walking distance to anything but with affordable GRAB/taxi fares, this is perhaps not a big issue. For the price I paid, I would say it is value for money.

Great option for Hanoi

We thoroughly enjoyed our stay here when we were in Hanoi. We stayed for 3 nights for our anniversary and we really appreciated the nice gesture with the card/cake/decoration/voucher they gave us! Staff was really kind, helpful and welcoming at check in. Breakfast was also good.

Excellent stay in Hanoi. Hotel great location, staff fantastic, very helpful and friendly. Rooms well appointed and beautiful decor.

Stayed couple of nights. Pristine property, good location and friendly staff made our stay enjoyable.

The hotel is in the heart of Down Town Hanoi, very busy area and very crowded. But the hotel is an oasis of silence, peaceful rest and incredible service. It is very new hotel and superb service and staff.