Rental Cost

Rental Policy

Restrictions

Reschedule

Refund

Insurance

Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
Rental cost includes driver, fuel, toll, and parking fees.
Passengers must to pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to the KPN staff or driver.
All prices are subject to change without prior notice.

Passengers traveling from the airport must meet the KPN staff at the pick-up location. Please refer to your Traveloka voucher for further instructions.
Passengers can change their flight details or contact info by calling Traveloka Customer Service.
Passengers traveling to the airport must show up max. 30 minutes after the agreed pick up time. Otherwise, the booking will be canceled and cannot be refunded.
Passengers traveling from the airport must show up max. 60 minutes for domestic and international arrivals after the agreed pick-up time. Otherwise, the booking will be automatically canceled and cannot be refunded.
For passengers who provide their valid flight numbers, KPN guarantees extra waiting time in the case of flight delays. If your flight is delayed, please call KPN at +66632045656 / +66632064455.

Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items in the KPN vehicle. Dangerous items include but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
Passengers are not allowed to drive the KPN vehicle.
Passengers are not allowed to use the KPN service for criminal or illegal activities.
Passengers are responsible for the consequences resulting from violations of the policy mentioned above.

Reschedule can only be done at the latest 3 hours before pick-up time.
Your reschedule request is based on car availability.
Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.

To cancel your ticket and ask for a refund, call Traveloka Customer Service at 0804-1500-308 (Indonesia) / +65 6028 9771 (Singapore) / +60 39-2126-111 (Malaysia) / +66-2-118-5400 (Thailand) / +84 28 3861 4699 (Vietnam) / +63 2 8271 2719 (Philippines) / +61 7 3071 2228 (Australia).
Refund is available for cancellations made up to 24 hours before the agreed pick-up time.
Refund amount is 100% of the rental cost.
Refund amount will be returned via the payment method used during booking.

Here are the benefits of KPN Insurance:

Medical Expenses
up to THB 100,000 per passenger

Temporary Disability
up to THB 100,000 per passenger

Permanent Disability / Loss of Life
up to THB 100,000 per passenger

Burial Cost
not covered by KPN

Disclaimer Title

All insurance-related matters after purchase are solely between the Insured Person and KPN. For more information, please contact KPN at +66632045656 / +66632064455.
The amount of Benefits paid to the Insured Person is fully dependent on the policy of KPN. Traveloka will not be held responsible for the amount paid to the Insured Person.

KPN Terms & Conditions