Villa in Padang Matsirat

The room looks OK but poor a bit about cleanliness and their service is not so good because they are not inform customer if their place and surrounding have a water problem and we need to get the water by ourself.

Rainforest chalet. This room/chalet is not 5 star. I m so disappointed becoz the bathroom sink is clogged in first day check-in. Call plumber but the results still same for the 4th days because it happen again. The hotel only offer me to change room on my last day stay in the hotel at midnight (what kind of service recovery is that). TRUST me the room not what you expected, it's not even 5 star. Everything is not worthy when you pay rm400+ for the room. I am talking not because of the sink is clogged but it is seem like 2-3 star room. 3-4 star hotel room is much better rather than this for the price rm400+. Saya jujur/ikhlas comment jangan sampai Kamu menyesal nanti. Let's talk about breakfast. Breakfast is fine, there are variety of food but when you have breakfast 4 times with the same menu it will be boring. By the way it is including breakfast when you book for the hotel so for me it still acceptable. For me the 5 star for this hotel is the VIEW (pergh). You will njoy with the natural view and not forget for the all staff in this hotel they are polite and friendly especially food and beverage staff, they are responsible and friendly for their services. So becoz of them I still can njoy my holiday. Thank you very much for supervisor food & beverage department for the service recovery. You make my day great!

Lift is not working, there was no mat, door lock to patio was broken, dirty. Not recommended.

No gym and swimming pool because under renovation. Breakfast was below the average. No friendly staff from reception until the buggy staff. The room was nice but only the water pressure so slow, already call the maintenance but after repair its slow again.

Overall, the help desk staff very friendly, yet the room need more maintenance because seem a bit run down.

Staffs are friendly, the room is clean, mattress is comfy. Overall satisfied with the stay with affordable price 👌.

An economical place to stay if all you need is a place to sleep. The room is clean and the shower is good.

No signboard directions to the hotel, no toiletries provided, room is not soundproof at all, I can hear other rooms talking at the door.